Question Title Correct Answer Option Answer Answer Option 3 Answer

Answer 1 Option 2 Option 4

Why should you 4 It can be used It does not It looks The email
never type an but only when look visually unprofessional receiver will
email in ALL CAPS? an employee is appealing think you are
upset shouting at
them
Proofread the 2 We are Without a You must have a I am pleased,
following planning to see doubt, he is current up-to- Robert that
sentences for "Mamma Mia performing date passport to you are doing
punctuation errors. in a few weeks. much better travel on a cruise. so well in
Which one is than we college.
correct? anticipated.

Flaming, when 3 sending a sending sending a sending the

referring to e-mail message which unsolicited message same message
messages, means contains too material that composed in to many
many the receiver anger people
emoticons may deem to
be junk mail

Which of the 1 Meetings, Reports, Meetings, memos Meetings,

following are presentations presentations and performance memos and
examples of oral and and reviews presentations
communication? performance performance
reviews reviews
Flexing your 4 conforming to withholding changing the Temporarily
communication the other your opinions other person's adjusting your
style is about: persons point and not style of behavior to
of view expressing communicating manage
them tension and to
encourage
others to
behave more
productively
with you

What does 2 To work hard To work well To communicate To work using

teamwork mean? with others well soft skills
Which of the 2, 4 Keeping the Not using Responding to Using lots of
following is message greetings messages as soon capital letters
considered to be personal as possible to emphasize
poor e-mail certain words
etiquette?
What is not an 3 The team must The team The team must All of the
important factor in receive must have a not help their above
teamwork? external results-driven team member
support and structure
encouragement
Read the following 3 Hurt others Lead to Create Reveal our
passage and carlessness misunderstanding intentions
answer the
question that
follows:

Speech is great
blessings but it can
also be great curse,
for while it helps us
to make our
intentions and
desires known to
our fellows, it can
also, if we use it
carelessly, make
our attitude
completely
misunderstood. A
slip of the tongue,
the use of unusual
word, or of an
ambiguous word,
and so on, may
create an enemy
where we had
hoped to win a
friend. Again,
different classes of
people use
different
vocabularies, and
the ordinary
speech of an
educated may
strike an
uneducated
listener as
pompous.
Unwittingly, we
may use a word
which bears a
different meaning
to our listener
from what it does
to men of our own
class. Thus speech
is not a gift to use
lightly without
thought, but one
which demands
careful handling.
Only a fool will
express himself
alike to all kinds
and conditions to
men.

Speech can be
curse, because it
can:

_____ 2 Verbal Non-verbal Written Spoken

communication
includes tone of
voice, body
language, facial
expressions, etc.
You are writing to 1, 2 Dear Ms. Dear Jenny Hey Jenny Dear Ms.
Jenny Roggers who Roggers Jenny
you do not know
well. Choose the
best greeting.
One of the most 3 Inactive Empathetic Active Listening Objective
important Listening Listening Listening
communication
skill is
What is the most 4 Have a nice Spell check, Have a proper All of the
important thing I greeting: Hi, use full sign off: Regards, above
should do with Hello, etc sentence Sincerely, etc.
every e-mail? structure and
use proper
grammar.
I should only 4 I feel it's I know the The topic is I type a
forward e-mail important other person commendable personal
when should have and important to comment
the all onliners. about why I
information. am forwarding
that specific e-
mail to that
specific
person.
Read the following 4 Calm. Dominant. Confident. Subordinate.
passage and Aggressive Subordinate Fearless Dominant
chosse the
appropriate words
that complete the
sentence:

Monkeys use facial

expressionsto
communicate with
each other and to
enforce social
order. For
example: The "fear
grimace" although
it looks ferocious,
is actually given by
a _______ monkey
who is intimidated
by a ________
member of the
group.
Before forwarding 4 Check the Compress the Check whether All of the
an email which has people in To: file, then the information is above
an attachment, I and Cc: and email it confidential or
should: determine if it not, and
needs to be accordingly send
sent to all it to the required
recipients
Read the following 2 Brainstorming Planning is an Emails are Many people
passage and and writing important frequently fail to plan
complete the take part of complaint driven ahead when
sentence that approximately writing an they are
follows: equal amounts email writing an
of time email
Before you begin
to compose a
business mail, sit
down and think
about your
purpose in writing
the email. Do you
want to request
information, order
a product or a
service, register a
complaint, or share
information. Do
some
brainstorming and
gather information
before you begin
writing, always
keeping your
objective in mind.

The main idea of

the passage is that:
At the end of an 3 Only your Only your All your relevant A slogan
email message, name name and contact
you should include: Company information
You are writing to 3 Dear Charlie - Hello Charlie Hi Charlie - Dear Mr.
a close colleague / Yours sincerely - Yours Regards Charlie -
co worker. Choose faithfully Regards
the best greeting
and sign off.
You are writing to 1 How was the I want the I'm writing to see Please share
a member of your weekend? report right if you have the report
team on a Monday now. completed the with me by
to request for a reprt ad can 2pm.
report. The best share it with me
opening is: at the earliest.