ABSTRACT

In dealing with the distractions of the internet as a form of speedy improvement of the
quality of public services. Data collection techniques in the study use, observation,
interview and documentation. Technique of data analysis used i.e. qualitative
descriptive. The results showed that in the communication strategy of PT. Kopegtel
Batam Cemerlang (KBC) Telkom workers Access by PT. Telkom Indonesia, dealing
with disorders of the speedy team that consists of a handle service, leadership and
supervision or can be referred to as a field technician on duty to handle directly the
problems experienced by customers speedy damaged-minor damage and nuisance.
Research done at 4 locations corresponding to the distractions of the internet namely
disorders of the system Main Distribution Frame (MDF), RK (Cable Racks),
Distribution point (DP), home subscribers. The results of the calculation of the
statistics show for the one-year forward estimated transmission system experienced
the least interruption than other systems. In the penilitan is also facilitating the work
of the technicians of Telkom, by making an application in the form of detecting
disorders of the internet network in Batam City (Nagoya), ranging from directing and
coordinating technicians to customers that in order to use the application made in
accordance with the description of gangguannya. Experts on duty to serve direct
customers who experience a complaints or disorders speedy outrageously hard to
look for problem solving and the right solution. Supervision as a person who is in
charge of monitoring the situation and deal with speedy user state directly the real
issue when a problem occurs in one location.

Keywords: internet, speedy, access experts, application, telkom, interference.

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