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n Malaysia Division
123 Jalan SS6/12 Organisations around the world are losing more than a quarter
Kelana Jaya Urban Centre
of the benefits of their IT projects because of a failure to manage
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he fate of projects
47301 Petaling Jaya
Selangor Darul Ehsan projects throughout their lifecycle. Thats one of the main
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findings of KPMGs 2005 global IT project management survey.
cimaglobal.com
T: +60 (0)3 7803 Nearly half of the organisations questioned in the survey also
5531/5536 reported a major project failure.
F: +60 (0)3 7803 9404
Why do some information systems succeed while others fail?
n Republic of Is it the complexity of the application of a new technology or a
Ireland Division
44 Upper Mount Street lack of understanding of the skills required? Or perhaps the
Dublin 2 answer lies with the application of project management
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cimaglobal.com methods, which embody the tasks, skills and procedures for the Source: Standish Group International, from a survey covering
T: +353 (0)1 676 1721 development of new information systems. 23,000 IT projects, 2001.
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Before examining project failures, its necessary to define the
n Singapore office meaning of a project. Here are two definitions:
16 Raffles Quay,
n The achievement of a specific objective, involving a number
Unit 33-03 B
Hong Leong Building, of tasks and activities that consume resources. The objective
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oject constraints
Singapore 048581
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is completed to a set specification and with a finite time Time
cimaglobal.com scale. (D Yardley, Successful IT Project Delivery, Addison
T: +65 6535 6822
Wesley, 2003.)
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n A management environment that is created for the purpose
n South Africa Division of delivering one or more business products according to a
Postal: PO Box 745
Northlands 2116 specified business case. (Central Computer and
Physical: Second Floor Telecommunications Agency, Managing Successful Projects
Thrupps Centre, 204
Oxford Road, Illovo With PRINCE2, The Stationery Office Books, 1996.)
E: johannesburg@ A projects objectives can be divided into three elements:
cimaglobal.com
T: +27 (0)11 268 2555 n Time meeting deadlines. Cost Quality
F: +27 (0)11 268 2556 n Cost keeping to the budget.
n Sri Lanka Division n Quality satisfying the clients needs.
356 Elvitigala Mawatha These elements can be illustrated by a simple diagram known
Colombo 05
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as the time, cost, quality triangle (see panel 2). This clearly shows the project was never expected to be profitable but an
cimaglobal.com the projects constraints and that they can work with or aligned aerospace industry. More than three decades later, this
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against each other. Initially, an organisation may give all three alignment is starting to bear fruit: the European aerospace
equal weighting, but one of the elements may become more industry is now able to compete with that of the US, with Airbus
n CIMA Zambia
significant as the project progresses. The challenge is to recognise taking over from Boeing as the preferred supplier of commercial
Box 30640
Lusaka, Zambia this trade-off and work towards an optimal solution. jet aircraft around the world.
E: lusaka@ Take the development of Concorde, for example. This was Just as the definitions of project failure are complex, so are
cimaglobal.com
T: +260 1290 219 sponsored jointly by the governments of France and the UK with the causes for poor performance. KPMGs IT project
F: +260 1290 548 the aim of improving the European aerospace industry. In terms management survey identified that failures were mainly caused
n CIMA Zimbabwe of both cost and time it was a complete failure. The project took by the lack of a management process to select business cases for
PO Box 3831 seven years and required 1.5.bn, taking it way beyond schedule projects and by a reliance on informal measurements of costs
Harare, Zimbabwe
E: harare@ and over budget. It gave rise to the term Concorde fallacy ie, and benefits.
cimaglobal.com a project thats impossible to terminate before delivery because A number of factors contribute towards successful project
T: +263 (0)4 250475
F: +263 (0)4 708600/ it has received so much investment. But, even though it delivery. They include the following:
720379 exceeded two constraints, the Concorde project met its main n Proper planning with regard to issues such as time, cost and
objective. The goal of both nations was not a commercial return resource constraints.
financial
June 2006 management 41
paper p5
financial
42 management June 2006 Photograph: Alamy Images