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 Customer Adoption & Engagement
July 2017

Strategy & Transformation

Preparing, Managing, and Measuring your HR Digital Transformation
Purpose and Outcomes

Purpose: Provide you with a clear Outcome: Actionable Insights and

understanding of Digital Transformation Considerations as you progress through your
and how it applies to HR. HR Journey.

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Webinar Series Overview

Preparing, Managing, and Measuring your HR Digital Transformation

Abstract:
The pressure is growing! HR is continuously being pressured by the business to find ways to reduce cost,
increase efficiency, and become a stronger strategic partner. To accelerate these outcomes, HR is taking the
leap to the cloud. In this six webinar series, we will discuss what HR needs to do to ensure a successful
Journey.

Series 1: What is digital transformation?

Series 2: How is HR adapting its business models to increase workforce experience?
Series 3: Fundamentals of change management and governance in the cloud.
Series 4: Leveraging technology to influence programs & processes.
Series 5: Future of HR capabilities and roles.
Series 6: Realizing the value of digital transformation.

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What is Digital Transformation?

Digital transformation is shifting our workplace by establishing new

expectations of the workforce and experience through the influence
of digital applications to deliver business outcomes.

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How has the iPhone influenced your workplace, workforce, and experience?

Email Team Management

Calendar Travel / Expense
Notes Documentation
Reminders Personal Transactions
Social Collaboration Alerts/Notifications
Project Collaboration Document Sharing
Analytics Benefits Management
Web Conferencing Financial Management
Voice Management Health / Wellness
Learning Touch ID (Security)

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What does Digital Transformation mean to HR?

Analysts are predicting that 90% of Administrative and 30% of Strategic

HR Roles will be automated in the future.

HR Administrative or Support roles such call center, new HRBP will become a strategic partner to the business focused on
hire, transfer, promote, terminate, leaves, will be replaced influencing people decisions through analytics, market trends, etc.
by Artificial or Intelligent Services. Programs such as performance, succession, learning, etc. will be
automated and managed by the business.

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How is HR Progressing?

Silo'd & Transactional Strategic & Aligned Digital & Integrated

(Enterprise)

Perpetual Spin

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What is the primary HR challenge?

88 percent of HR leaders believe that building a digital workforce of the

future is important. However, only 11 percent of those organizations
understand how to do it. - 2017 Deloitte Global Human Capital Trends

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How is this impacting HR?

2017 SAP SE or an SAP affiliate company. All rights reserved. CUSTOMER - 2017 Deloitte Global Human Capital Trends 11
 A Successful Digital Transformation will require HR to disrupt
before it gets disrupted.

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How would an HR Analytic Boardroom influence your workplace, workforce,
and experience?

Scenario Planning
Predictive Modeling
Actionable Intelligence
Talent Mobility
Resource Gaps
Business Productivity
Time / Expense
Talent Value
Talent Segmentation
Global Workforce
..
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Disrupt or be Disrupted

Business models Operational Customer

Processes Experience

HR Digital Transformation Framework

Strategy & Alignment

Culture & Change

Structure & Governance

Roles & Skills

Technology & Sustainment

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Change the HR Business Model

Current Future Technology Enablers HR Capabilities

Transactions Automation Intelligent Services

Employee Management Continuous & Engagement Voice Recognition

Hierarchy Workforce Experience

Fragmented Consistent Standardization Visionary

Data Analytics Predictive Innovator

Shared Services Digitization Machine Learning
Risk Taker
Customized Configuration Extensible

Silod Integration Platform

Static Fluid Innovation

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Operationalize HR Processes

Customer Workforce
INDUSTRY
Experience Engagement

Digital Core
MACHINE LEARNING APIs

Business Intelligent
Transactions Insights

BLOCKCHAIN SECURITY

IoT Spend
& Supply Chain Management

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Deliver Customer Experience through HR Innovation

Project Intelligent
Systems Leave of Absence
Services Travel &
Expense
q Notify project teams
Out-of-office System
Message
q Adjust expense reporting
Recruiting
q Notify co-workers System
Financial
System q Reroute candidates

q Reroute financial approvals Learning

System
Payroll
System q Reschedule training

q Stop paycheck

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Four Non-Negotiables of a Global Digital Transformation

1) Be a Visionary Think in Year(s) not a Year

2) Be an Innovator Challenge the Status Quo

3) Be a Risk Taker Just because it has never been done, doesnt mean it wont work

4) Be Smart Ask for help!!!!

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Disrupt or be Disrupted

By 2020, information will be used to reinvent, digitalize or

eliminate 80% of business processes and products from a
decade earlier.

Source: Forbes, Gartner Predicts Three Big Data Trends for Business Intelligence

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 Are You Ready to Disrupt?

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 2017 SAP SE or an SAP affiliate company. All rights reserved.

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