Professional Enterprise Development

CT105-3-2-PDT

Group Name :4sum

Group Members : How Yoong Han TP 038203

Hoh Shermaine TP 042305

Chuah Yew Jing TP 038210

Tieu Poh Ling TP 042144

Intake : UC2F1704IT (ISS)

Lecturer : Mr Nehru Nagappan

Hand-out Date : 11th of May 2017

Hand-in Date : 21st of July 2017

1
Table of Contents
Personal Portfolio........................................................................................................... 3

Chuah Yew Jing TP038210 .................................................................................... 3

Hoh Shermaine TP042305 .................................................................................... 13

Tieu Poh Ling TP042144 ...................................................................................... 22

How Yoong Han TP038203.................................................................................. 29

Student Project ............................................................................................................. 37

1.0 Introduction ........................................................................................................ 37

2.0 Project Management .......................................................................................... 40

3.0 Main body .......................................................................................................... 43

3.1 Organisational Structure and Culture............................................................. 43

3.2 Recruitment Process....................................................................................... 45

3.2.1 Training ....................................................................................................... 46

3.2.2 Mentorship .................................................................................................. 47

3.3 Communication process within the organization ........................................... 47

Conclusion ............................................................................................................... 49

Group Evaluation ..................................................................................................... 51

Appendix .................................................................................................................. 55

Interview Questions ............................................................................................. 55

Activity Evidence................................................................................................. 56

References ................................................................................................................ 57

2
Personal Portfolio
Chuah Yew Jing TP038210
Job Advertisement

Figure 1:: Advertisement header from Jobstreet

Figure 2: Job description

3
Figure 3 : Company Snapshot

Figure 4 : Company Photos

4
 Figure 5 : Job requirements

Figure 6: Company Overview

5
Figure 7 : Advertisement from Jobstreet

6
Report

I believe that this job vacancy as a IT Infrastructure Specialist at Hilti Asia IT Services
Sdn Bhd is suitable for me because of several reasons. One of the reasons is that I have just
completed my degree course, Information Technology with specialization in System Security
which is required to apply for this job. I have learnt plenty of modules in this IT course such
as the use of Microsoft Word, Excel, Access, SQL server for database management, Linux and
oracle as well as cloud storage. Not that only, I am also an expert in several programming
languages such as Java, Python and C++ which is an advantage for me. Thus, with the
knowledge and technical skills that I have gained and mastered respectively throughout this
degree course, it will help me in this job. I believe I can accomplish the work assign to me with
the knowledge I have in IT.

Next, I am an adventurous and responsible person as I am willing to take on any

challenges or tasks given to me and complete it within a given time. One of the requirements
to apply for this job is the willingness to travel overseas and since I am an adventurous person,
this requirement is not a problem for me. Besides that, I have good communication skills and
able to speak fluently in English and Bahasa Malaysia. I also can write well in English as I
achieved an excellent result in English for SPM and Foundation as well as in my Degree. Hence,
having these skills are a major advantage for me and prove that I am suitable for this job. Also,
they have stated in their website that fresh graduates are strongly encouraged to apply for the
job and since I am one, I am very well suited for this job.

Last but not least, Hilti is a great company that strongly embraces core values such as
teamwork, integrity, commitment and courage. This is exactly what I am looking for as I am a
team player and like to work in a group. I have many experiences working in a group in
university especially in group assignments. For example, during my time in Foundation, I
joined the Foundation Newsletter team. I have to work with my team members and come up
with a new version of the newsletter for Foundation. We have several writers in the team and
I was one of them. Our task was to work together and write article to be published in the
Newsletter. We also gave our opinions and ideas on the design part of the Newsletter. Everyone
in the team work together and we were able to pull it off and created a new version of the
Newsletter. Therefore, my teamwork skills are good as I have developed them throughout my
time in the university. I am also a self motivated and committed person. For example, during
my time in the university, I will start doing my assignment immediately the moment our
lecturer hands it out. I will not procrastinate and make sure it is completed within the deadline.
This is because I have the motivation to do well in my studies so that I can obtain a good job
in the future. Thus, being a self motivated person suits the core values of the company and
makes me a well-suited candidate for this job vacancy.

7
Cover Letter

Chuah Yew Jing

No.28, Jln SR 8/14, Taman Putra Indah Serdang Raya, 43300 Seri Kembangan,
Selangor Darul Ehsan | 017-2128677 | yew.jing@hotmail.com

8th July 2017.

Manager,
Level 5, Brunsfield Oasis Tower 3,
No. 2, Jalan PJU 1A/7A, Oasis Square,
Oasis Damansara, 47301, Petaling Jaya,
Selangor Darul Ehsan.

Dear Recipient Name:

Re: Application for IT Infrastructure Specialist

I am writing to put in an application for the IT Infrastructure Specialist job

advertised by your company in Jobstreet. I am interested in this job and attach my
curriculum vitae for your review. I believe I am the ideal candidate to take over this job
vacancy as I have a wide knowledge and technical skills in this field.

I am a fresh graduate and have completed my degree BSc (Hons) in

Information Technology with specialization in Information System Security in Asia
Pacific University. I am well equipped with knowledge in IT such as Microsoft Windows
and cloud storage which is exactly what you are looking for. Not that only, I am an
adventurous person as I like challenges and willing to travel overseas which are
required to apply for this job.

Besides that, I am fully aware of the job responsibilities stated in the website. I
am confident I can execute this job well with my knowledge and technical skills in this
field. I feel my strongest abilities are:

Having good communication skill and able to communicate in both English and
Bahasa Malaysia
Good in planning and organizing events and projects
Always self motivated and able to motivate those who work with me
Fully committed to complete a given task and likes working in group.

I believe I can excel working in this organization and I am convinced that with
my qualifications, I am eligible and would fit perfectly for this job. Last but not least, I
would like to thank you for your time and consideration and hoping to hear from you
soon to arrange for interview. If you have questions or want more information about
me, feel free to contact me.

Sincerely,

Chuah Yew Jing

8
Curriculum Vitae (CV)

9
10
Professional Body

Professional body is a group of people in a specific occupation that are responsible for
sustaining control or negligence of the occupations practice (Lee, 2004-2017). Professional
body have many functions such as setting and evaluating professional examinations, publishing
professional journals and magazines, issuing a code of conduct to guide professional behavior
and etc (Lee, 2004-2017).

One of the professional body in the computing field is British Computer

Society/Chartered Institute (BCS). This professional body represents those working in
Information Technology and was founded in 1957. BCS is a registered charity and was
incorporated by Royal Charter in 1984 and they have more than 82,000 members in the world.
BCS is a member institution of Engineering Council UK where they have the authority to award
the appointment of Incorporated Engineer and Chartered Engineer and thus, are responsible to
control the ICT and computer science fields in UK. Not that only, BCS is also member
organization of the Science Council where they are licensed to award the designation of
Chartered Scientist. Besides that, they are a member organization of the Federation of
Enterprise Architecture Professional Organizations (FEAPO), a worldwide association of
professional organizations where they work together to provide a forum to standardize the
discipline of Enterprise Architecture. BCS has two offices in Southampton Street and south of
Covent Garden in central London. Their main administrative offices are in Swindon, Wiltshire.
It also has two overseas offices which are located in Sri Lanka and Mauritius.

BCS is responsible to making IT good for society. They use the power of their network
to bring positive changes. They advance the knowledge of education in ICT so that IT
professional and the public can be benefited from it. Below are some other roles of BSC:

1. Exchanging IT expertise and knowledge

- BCS strengthen links between experts from IT industry and business to promote
education and knowledge.
2. Supporting practitioners
- BCS provides practical support and information services to all the members in the
world.
3. Setting standards and frameworks
- BCS works together with government and other relevant bodies to come up with
good working practices, code of conduct and skills frameworks as well as common
standards. It also has consultancy services for employers to guide and help them
adapt the best practice.
4. Promote the study and application of communications and computing technology.

11
Codes of Conduct

Code of conduct is a management tool to set out an organizations values, practices and
ethical responsibilities (Magloff, 2017). It guides employees to handle difficult ethical
situations related to the business. The code of conduct must be set in the business to make it
effective and guide employees to apply them.
If a member of the BCS notice other members breach any of the code of conduct, they
are obligated to notify BCS. Not that only, those who are not members of BCS can also be
reported to the BCS if caught breaching the code of conduct of BCS. Any breach of the code
of conduct that is reported to the BCS will be considered under the Institutes Disciplinary
procedures (bcs.org, 2017). Members that are convicted of a criminal offence must provide a
Standard Disclosure Certificate or certificate of conviction or any other evidence of their
criminal record within 28 days. Only some of the convictions are relevant to membership in
BCS, hence, each case will be considered individually.

The codes of conduct that I can apply during an interview:

Conduct my interview without discrimination on the grounds of sex, sexual orientation,

marital status, nationality, color, race, ethnic origin, religion, age or disability, or of any
other condition or requirement (bcs.org, 2017)
- This is important because having discrimination towards a person is an awful
behavior. Hence, we must always treat all the candidates fairly and not be bias
towards any races. For example, during the interview, we must maintain our
professional judgement towards all candidates from different races and religions.
We must evaluate their performance fairly and choose the best candidate for that
job vacancy.

Reject and will not make any offer of bribery or unethical inducement (bcs.org, 2017)
- We must be professional and decline any bribe given to us with the purpose of
convincing us to hire that candidate. Companies will suffer in every way if their
employees take bribe. So, the employees must stand firm and resist the temptation
to anything that benefits them and not the company. For example, if a candidate
bribe us with a lump sum of money to hire them for the job vacancy, we must
maintain our professionalism and immediately reject it. Also, we must reject that
candidates application and order him to leave the company immediately.

12
Hoh Shermaine TP042305
Job advertisement

Figure 8: Job advertisement 1 - Cover

Figure 9: Job advertisement 2 - company snapshot

13
Figure 10: Job advertisement 3 - job description

14
 Figure 11: : Job advertisement 4 - Company overview

Figure 12: Job advertisement 5 - Why join Configura?

15
Report

Configura Sdn. Bhd. is an international company that was originated from Sweden. The
nature of the company is an IT company that creates software solution that works with
parametric configuration.

The reason why I have chosen to apply for this company is because I have just
completed my degree course in Information Technology with specialization in System Security
which is qualified to apply for this job. While pursuing my degree, I have gain a few technical
skill such as Java, Python, SQL and C which is an additional advantage for me. I have also
pick up HTML and CSS by myself and have worked as a freelance to design website for a non-
profit organization. Other than that, I am excellent in written in English communication skills
as I have attained a pass in my International English for Speaker of Other Languages (IESOL)
mastery certification.

The next reason why is because I have also gain experience from my previous job as a
QA Analyst. I would like to contribute my skills to the improvement of the software and
organization. I am keen on user interface and user experience, to find out the need of the user
and to constantly improve on the current system. Moreover, I have met the requirement of the
company which is having a good problem analysis, troubleshooting and resolution skills. I am
a well organize person, able to work in a team and I am able to multi task as well.

The last but not least is the excellent benefit of joining this company. The benefits that
they provide are such as car park, gym, insurance and many more. As an IT company where
employee have to face their computer all day, the office also do have a height-adjustable table,
dual monitors and ergonomic chair for their employee. Working in an international company
also gives me an opportunity to work with teams from other countries such as Europe, North
America and China.

16
Cover letter

Hoh Shermaine
No. 17, Jalan Wangsa Budi 5,Wangsa Melawati,53300 Kuala Lumpur
014-7329 983 | hohshermaine@gmail.com

18th July 2017

HR Department
Configura Pacific Sdn. Bhd.
Suite 17-16, Floor 17,
GTower, 199 Jalan Tun Razak,
50400 Kuala Lumpur, Malaysia.

Dear Mr./ M,
Re: Application for the position of Quality Assurance Analyst

I recently saw your job advertisement on Job Street and I would like to express my interest in
a position as a QA Analyst for your IT company. As a recent graduate with an Information
Technology equivalent experiences, I believe I am a strong candidate for a position at the
Company. I want to be considered for the position and have attached my CV for your review.

I have nine months of history working experience as a quality assurance analyst for Eprotea
Finexus Sdn Bhd, one of the Asia Pacifics leading enterprise banking solutions specialists.
The project that I have previously worked on was an outsource from Malaysia Central Bank.
From there I have develop an excellent analysis and resolution skill. Moreover as an QA
Analyst, I think it is important to be organized and systematic and I have meet the
requirement.

I would appreciate your consideration of my application for this job as I believe that my skills
are a suitable match for the jobs requirements. I appreciate your taking the time to review
my credentials. Please feel free to get in touch with me to discuss anything that needs
clarification in further detail.

Yours Sincerely,

Hoh Shermaine

17
CV

18
19
Professional Body Role
Professional bodies are organizations whose members are individual professionals
that certifies successful completion of its requirements, they have awards a license and
recognition. The benefit of becoming a member of professional is being recognize as a
professional in the field that they are in (Amarakoon, 2016).

Figure 13: Logo of AIS (AIS, 2017)

The professional body that I have chosen is from the Association for Information
Systems (AIS). AIS is non profit professional association that serves society through the
advancement of knowledge and the promotion of excellence in the practice and study of
information systems. It was founded in 1994 and it is based in 3 region in the Americas,
Europe and Africa, and Asia-Pacific (AIS, 2017).

To be a member of the AIS member you have to be in acedemic field, student, retired
who are no longer working at college or university or professionals who work within the IS
or IT fields. The benefits of being a member of AIS including:

Access of E-Library
-The e-library have more than 30,000 articles about information systems to read
from, AIS itself also come out with its own journals.
Attend conferences,
- AIS organizes 3 annual conferences for IS researchers, educators, and students: The
International Conference on Information Systems (I.C.I.S.), the Americas Conference
on Information Systems (AMCIS), and the Pacific Asia Conference on Information
Systems (PACIS).
Travel benefits
- AIS partnered with Priceline to give you great deals on any travel, from IS
conferences to family vacations.
Career services
- Member can use the career services to connect with employers from top information
system organization recruiters.
The community
- Members will have access to the best and brightest information systems academics
and professionals. They also give awards for members for their contribution.

20
Code of conduct

Code of conduct is a is a set of rules and regulations that include what is and is not
acceptable or expected behavior within a party, organization and as an individual (Heathfield,
2017). Code of conduct in an organization is used as a guide for appropriate workplace behavior
for its staff and a learning environment for its employee in which honesty, integrity and respect
for each other.

The codes of conduct that I can apply during an interview:

Punctuality
-The first code of conduct that can apply during an interview is to be present at the
interview venue before time. (MSG, 2017) Punctuality is very important as it shows your
respect for your interviewer and the job that you are applying for.

-Perhaps on the day of your interview you can leave your house earlier to avoid traffic
congestion, route diversion or any other unavoidable circumstances. In fact, nobody likes
waiting, right?

-If it is your first time visiting the company, you might want to double confirm your
route, you dont want to go to the wrong company. Moreover, being early for your interview
can help you to observe the environment of the company and also to calm yourself down before
being interviewed. Give some time to read and fill up the form that is provided by the company.

Dress code
-The next code of conduct is to be very particular about your appearance as first
impression is very important for the interviewer. Before going for an interview, do some
research about the company on how they set their dress code. Some company do practice casual
dress code while some prefers formal.

-Try to wear something that looks good on you. Research have also said that blue is the
best color to go with as it represents calmness, then pair it with a nice fitted trousers and make
sure your shoes are covered, hair and face should be neatly groomed. As long as it is appropriate
for the situation in which they are working because they present a professional image.

-Overview, I think that a companys dress code is extremely important as it reflects

their ethnicity and lifestyle (Oxford Brookes University, 2017).

21
Tieu Poh Ling TP042144
Job Advertisement

Figure 13: Job description

22
Report

In response to job advertisement published by ExxonMobil Corporation, I would like

to apply for internship as advertised above. The job vacancy that provided by this company
suits me very well because my strength technique which is programming language. Since the
company encourages students to apply for internship and Im a student with Bachelors in
Information Technology, this make me the suitable person for this job position. While as
mentioned on the job advertisement, the candidate should have the knowledge and backgrounds
skills in Microsoft Access, Microsoft SQL Server, Microsoft Office, programming or web
design.

In my degree studies, I have gained much knowledge in handling Python, C, C#,

Microsoft SQL Server, MySQL and Java using several software such as Visual Studios IDE
Tool and SQL for developing my in-course object oriented and web development projects
successfully as I mentioned in my curriculum vitae. Besides that, I have employment
experience in an advertising company LS Advertising Sdn Bhd as a full-time job. My job
position was an assistant of finance manager and paper work by using an accounting software.

I have self-confidence on details-oriented, analytics skills, problem-solving skills and

interpersonal skills. It is because I have employment experience in a famous Kuala Lumpur
coffee shop, VCR. The daily communication with chefs and customers build up my
interpersonal skills and details-oriented on ordering for customers. Other than that, serving and
satisfying customers requirement build my analytics and problems-solving skills because I
have to provide solution immediately when is needed.

Moreover, I am spending my free time and acquired new knowledges and experiences
in web designing, logo, book, website and greeting card by using Adobe Photoshop and Adobe
Illustrator tools. In addition, I have lead some small groups by achieving the projects goal
successfully in my degree in course projects. From above mentioned skills, I believe the
internship offered by Exxon Mobil suits me perfectly. I will also get the opportunity to gain
more experiences of working environment as well as in development of software system.

23
Cover Letter

Tieu Poh Ling

No.1, Jalan SL 4/8,
Bandar Sungai Long,
43000 Kajang, Selangor,
Malaysia.

19th June 2017

Hiring Manager
Menara Exxon Mobil, F11,
Jalan Kia Peng, Kuala Lumpur City Centre,
50450 Kuala Lumpur,
Federal Territory of Kuala Lumpur,

Dear Hiring Manager:

Ref: Application for Junior Programmer
I am writing to express my keen interest in your vacancy for internship which
recently posted on Linkedin website. I would appreciate if you accept this letter and
the CV as an application.
I am a junior majoring in Information Technology with specialism in Information
System Security from Asia Pacific University. Over past few semesters, I have
developed skills in reverse information security, system analysis and design,
networking and programming languages. The knowledge of programming has enable
me to operate several systems by using Python, C programming, C#, MySQL,
Microsoft SQL and Java, other than that I have mastered multiple security principles.
I believe my technical skill and education makes me a competitive candidate
for this position. My key strengths that would be a good match with the position
including successfully designing, developing and supporting live use system, self-
starter and eager to learn new things, striving for continued excellence and providing
exceptional contributions to customer service. Besides that, my communication skill
as well as my employment experience. I can speak English, Chinese and Malay.
I have working experience in an advertising company as an assistant of finance
manager. I tracked monthly expenses and transactions of company and advance my
analytics skills. Moreover, I have interpersonal and communication skills during my
work as a cashier and kitchen crew in VCR caf. At the same time, I can provide
solution immediately when facing the serving problems.
I would appreciate the opportunity to discuss my qualifications and your
summer employment opportunities in more of it. I can be contacted at +6012 525 1583
or pohling5158@gmail.com. I look forward to hearing from your contact.
Sincerely,

Tieu Poh Ling (Ms)

24
Curriculum Vitae

25
26
IEEE Institute of Electrical and Electronics Engineers

IEEE is a global professional association for advancing technological innovation and

excellence for the benefit of humanity. Members in this global community inspired by IEEEs
highly cited publications, conferences, technology standards, professional and educational
activities. (IEEE, 2017)

Role of IEEE:
IEEE provided a wide range of learning, career enhancement and work opportunities in
engineering sciences, research and technology fields. (IEEE Advancing Technology for
Humanity, 2017). The following listed IEEE's major societal connections and responsibilities:

a. Academic Institutions
As student members of IEEE, they provided a variety of resources and valuable
opportunities to help student advance their career in future. They also benefit by the IEEE
student programs such as competitions, scholarships, awards, continuing education courses and
certifications and conferences. It also makes an immense impact for student community with
industrial visits and job opportunities for working on final year projects of students.

b. Industry
Industry is a major resource provider community because they bring a good
access to technology deployment and opportunities for people to make their own interest. IEEE
have partnership with plenty of industry which paradigm in many major basic research projects.
They also provided student members of IEEE to participate their conferences and workshops
and interact with them. This is an opportunity for students or members of IEEE to substantial
experiences gain such as exposure and realistic outlook. Other than that, it also helps them to
advance their learning skills and obtain beyond knowledge that they cannot learn from school.

c. Government and policy makers

As the largest professional body of scientists and engineers, IEEE influence the
policy of making of government towards the area of interest. To build a strong and advance
community, IEEE also service the entire community to advice and influence the policy makers
with outreach programme and ensure goes well in achieving the goal.

27
IEEE Code of Conduct

Members and employees of IEEE, recognize the importance of their technologies in

affecting the quality of life throughout the world. Accepting a personal obligation to IEEE
professions, the members of IEEE and others individuals involved in IEEE activities in the
fields of interest. I have gathered two Codes of Conduct which I can apply during an interview.

a. Be respectful of others
Every community facing discrimination, inappropriate jokes, insults directly to
a person because of race, colour, sex or gender discrimination and others. To act in a
professional manner, IEEE request their members and employees to abide by following
the rules:

We will be respectful of others, including IEEE members and IEEE employees,

and will act in a professional manner while participating in IEEE.
(IEEE Advancing Technology for Humanity , 2014)

In addition, IEEE also protect the personal information and data by law because
they do not allow their members and employees disrespect each other at any situations.
We will be respectful of the privacy of others and the protection of their personal
information and data. (IEEE Advancing Technology for Humanity , 2014)

During my interview, I will respect the others interviewee and not to

discriminate a person because this action will affect the interviewer impression and also
show disrespect to others.

b. Treat people fairly

Treated people unfairly consider as an immoral behaviour and also might
damage the IEEEs reputation. To maintain the professionalism of IEEE, the members
and employees of IEEE abide by following the rules:

We will not engage in harassment of any kind, including sexual

harassment or bullying behaviour whether in person, via cybertechnology or
otherwise. (IEEE Advancing Technology for Humanity , 2014)
And,

We will not discriminate against any person because of characteristics

protected by law (e.g. age, ancestry, colour, disability or handicap, national
origin, race, religion, gender, sexual or affectional orientation, gender identity,
gender expression, appearance, matriculation, political affiliation, marital status,
veteran status).
Moral and conduct of an interviewee can reflect to interviewer by observation. It is
important to treat people fairly because it will affect the team work. To complete the project
successfully, a team worker should not have this attitude.

28
How Yoong Han TP038203
Job Advertisement

Figure 14: Header

Figure 15 : Job Description

29
Figure 17: Company Snapshot

Figure 16: Company Overview

Figure 17: Why Join Us?

30
Report

In response to the notice on jobstreet by Tourplan Asia Pacific Sdn Bhd related to the
job vacancy, it is important to know that why I am the person the company is looking for. First
of all, I fulfilled one of the requirements for this job which is having a degree in Information
Technology, allowing me to apply for this job and have a chance of getting hired. During my
3 years in Asia Pacific University, Ive learnt and gained all sorts of information, skills and a
deep knowledge related to my field such as mastering Microsoft Word, Microsoft Access,
Microsoft Excel, Microsoft SQL server management and some programming languages like
Python, C++, HTML and Java.
Besides having in-depth knowledge from what I learnt in university, I believe that my
experience working as a technical support crew in Angsa Delima Sdn Bhd has helped me
improved and up my productivity, not only as an employee there but as how much of a positive
person Ive became despite encountering different types of problems while being part of the
technical support team. Not only I gained experience from coming up with solutions and
performing diagnostics on problematic computer, but I learn to interact with people in my team
constantly, exchanging opinions and come out with the best solution as well as putting up a
documentation for every time a problem occurs, at the same time improving my writing skills.

Im also a responsible person and if given a task, I will give my hundred percent and
deliver what is expected. The responsibility of mine is inspired by my time in high school when
I was the president of Multimedia club and was voted the most outstanding president of 2014
because 2014 was filled with various events and I had my time filled up even after school to
carry my responsibility as a president and tried not to let my subordinates down by showing a
good example to the young ones.

With the experience that I gained over the past couple of years, I tend to feel less
nervous and feel more confident whenever a problem occurs because I think of a new problem
as a new challenge for me to improve even further in my career. Therefore, I think that it is
time for me to work for a big organisation like Tourplan Asia Pacific Sdn Bhd as a next chapter
in my life and prepare for even more challenges to gain and improve my personal and technical
skills.

31
Cover letter

How Yoong Han

No.7, Jalan Pria 6,
Taman Maluri, Cheras,
55100, Kuala Lumpur

20th of July 2017

Head of Human Resource Department

Tourplan Asia Pacific Sdn Bhd
Block E-05-05, Pusat Komersial Setapak (Starparc Point),
68, Jalan Taman Ibu Kota,
53300 Setapak, Kuala Lumpur

Dear Head of Human Resource Department,

I am writing in response to your notice on Jobstreet for a technical support consultant.

I have a lot to offer for your software development company as a fresh graduate who has just
graduated from Asia Pacific University with Bachelors Degree in Information Technology
(Information System Security).

Some specific accomplishments and qualifications include:

Experience and in-depth knowledge working for a tech company as a technical

assistant

Able to provide quick solutions for technical problems with PC diagnostics

Maintaining large quantity of computer in the company

Excellent communication skills as well as writing skills

Proficient in Microsoft SQL base application and familiar with Windows server
platforms

Does this sound like the person you need? If it does, I am eager to speak with you at
your convenience to discuss how my experience and understanding meets your requirements.
Ive enclosed my curriculum vitae for your review. I look forward to hearing from you.

Sincerely,

Han
How Yoong Han

32
Curriculum Vitae (CV)

Figure 18: CV

33
Figure 19 : CV part 2

34
Professional Bodies

Professional bodies consist of individual professionals in an organisation working

towards specific goals and objectives. The selected professional body related to computing is
Malaysian National Computer Confederation (MNCC). It was established in 1967, with
the body formerly being recognised as Malaysian Computer Society until a name change in
1988 when the organisation was registered under the Companies Act, as well as to operate in
different branches in a more efficient way.

The MNCC body are responsible for organising talks and seminars within its own
association or other organisations. They also collaborate with related bodies in the country and
work with each other to achieve their respective goals and objectives. MNCC may not only be
known in Malaysia but recognised internationally due to their membership with the
International Federation of Information Procesing (IFIP) and the South East Asia
Regional Computer Confederation ( SEARCC). The IFIP is a leading multinational
organisation in the computing field which represents information technology organisations in
over 56 countries all over the world where as the SEARCC is a forum of professional bodies
in and around the Asia Pacific region. The objective of their organisation is to engage with
professional bodies and strengthen relationships with every Information Technology societies
affiliated to them in the Asia Pacific region as well as being able to create a socio-economic
growth in the future.

As part of the MNCC organisation, there will be benefits even for those who are not
quite active within the organisation. Example of the benefits are ;
a. Free MIS Tech magazine bimonthly
b. Free Diners Club membership for 2 years
c. Discounts available for seminars and conferences organised by MNCC
d. discount on membership of the BCS (British Computer Society), ACS (Australian Computer
Society) and the SCS (Singapore Computer Society) due to their collaboration.

35
Code of conduct

Code of conduct is defined as an organisations base policy that has a set of rules related
to behaviours that has to be followed in order to guide employees for appropriate behaviour
within the organisation. A code of conduct is usually designed based on the organisations
cultures and values because the reputation of the organisation is depending on how much the
people within the company are motivated to abide with the guidelines provided by the
particular organisation and prevent any misconduct occurring.

There are several code of conducts that can be applied in MNCC. Code of conducts
which are suitable to be used during an interview are as follows :

a. Will accept full responsibility for any accepted work and will deliver their best, based on
what is asked to be delivered.
- People who are part of the company, when given a job must be able to perform tasks
assigned and give one hundred percent effort. In relation to interview, some tasks
may be given to an interview such as IQ tests and physical tests, the candidate must
be able to deliver what is being asked from the interviewer and do their very best to
deliver.

b. Will conduct himself in a proper behaviour and will not seek to take any advantages to
the detriment of MNCC.
- As part of MNCC, the people must behave in the most appropriate behaviour possible
and must not take things for granted that puts MNCC in a bad position. In relation to
interview, candidates must abide to every instructions by the interviewer when being
interviewed and must not show any negative body language to the person
interviewing you.

36
Student Project
1.0 Introduction

Figure 1.0: AIA Bhd

AIA is the largest Pan-Asian life and 2nd largest public listed life insurance company in
the world. It was founded 98 years ago, in the year 1919 by Cornelius Vander Starr. AIA was
an American company named American International Assurance and it was separated from the
parent company, American International Group (AIG) after the financial crisis few years ago.
AIA is now an Asian-based company. They maintained the name and the headquarters of AIA
now is at Hong Kong. It has a presence in 18 markets in Asia-Pacific, with branches and
subsidiaries in Hong Kong, Singapore, Malaysia, Thailand, China, Korea, Philippines,
Australia, Taiwan, Indonesia, New Zealand, Vietnam, Macau, Brunei, a 97% subsidiary in Sri
Lanka, a 49% joint venture in India, and representative offices in Myanmar and Cambodia. In
Malaysia, AIA Berhad is a 100% subsidiary of AIA group in Hong Kong. AIA Berhad begins
their operation in 1948 and in 1965, AIAs Regional Office for Malaysia is officially
announced open by the First Prime Minister of Malaysia YTM Tunku Abdul Rahman Al-Haj.
Next, in 1985, AIA Berhad announced its first Special Bonus of RM 36 Million that will be
refunded to the policy holders. After that, AIA Berhad came up with a foster care community
project and called it Find Me a Family where they sponsored RM 200,000 to persuade
families to foster abandoned children. In 1995, AIA Berhad becomes the first Life Insurance
Company in Malaysia to implement fixed-rate mortgage loans for up to 25 years and in year
1997, they announced the second special bonus of RM 200 million to policyholders. AIA
Berhad launched its 30-storey corporate tower, Menara AIA in the 2000. In 2003, a record has

37
been set by AIA Berhad as the life insurance company that has the highest number of Million
Dollar Round Table (MDRT) qualifiers in Malaysia. As of 2013, AIA Berhad is now the largest
life insurance company in Malaysia after merging with ING. AIA Berhad has a total asset of
RM 48 billion, with a paid up capital of RM 767 million as at 30 November 2016. AIA
Malaysia also had won many awards in the last 15 years such as:

Winning the platinum and gold awards in the Readers Digest Asias
Superbrands Survey in 2004

Winning the platinum and gold awards in the Readers Digest Asias
Superbrands Survey in 2005

Winning the gold awards in the Readers' Digest Asias Trusted Brand Survey
in 2006

Winning the gold awards in the Readers Digest Asias Trusted Brand Survey in
2007

Winning the gold awards in the Readers Digest Asias Trusted Brand Survey in
2008

Winning the gold awards in the Reader's Digest Asia's Trusted Brands Survey
in 2009

Winning the gold awards in the Reader's Digest Asia's Trusted Brands Survey
in 2010

Telemarketing team win the Gold Award for the Best Telemarketing Contact
Centre in 2011

Winning the Malaysia Service to Care Award for the life insurance category in
2012

Winning the Silver Award for Best Sponsorship Activation and the Bronze
Award for Best Multi-Channel Campaign for AIA K-Pop Concert in 2013

Winning the The Brand Laureates Presidents Award 2013 2014

38
 Winning the Best Social Media Programme of the Year (Insurance), Asia
Pacific Customer Service Excellence Awards in 2015

Winning the Most Valuable Brand Award, The Brand Laureate Best Brands
Awards 2015 2016

Winning the Malaysias 100 Leading Graduate Employers Awards in 2016

Winning the Frost & Sullivan Malaysia Excellence Awards in 2016

The mission of AIA Berhad is to be the undisputed number one life insurance company
in Malaysia. They want to provide live coverage, savings plans, and other scheme such as
accident and health insurance, employee benefits, credit life, pension services to everyone in
Malaysia. They basically also want to provide a coverage and financial planning to all level of
people in Malaysia. That is their service to their customers and shareholders. Hence, the core
activities of AIA Berhad is providing full range of life insurance product in Malaysia as stated
above and they also own a smaller general insurance business. Other than that, they have
retirement scheme, called Personal Retirement Scheme (PRS) just like EPF. To sum it up, AIA
is basically an insurance and financial services company with the sole purpose of playing a
major role in driving economic and social development across the region.

39
2.0 Project Management
2.1 Aim and objectives

The aim of AIA Berhad is to be the worlds pre-eminent life insurance provider to help their
customer and shareholders to protect what matters most to them, prepare for the unexpected
and plan for a better, brighter future.

The objective of the company is to provide all types life coverage insurance and savings for all
ages of population in Malaysia depending on what they want. AIA Berhad also hopes to play
a leadership role in driving the economic and social development across the region.

2.2 High-level Planning

AIA Berhad has many ongoing projects every year, each of their project undergoes 5 important
steps which are initializing, planning, executing, monitoring & controlling and closing. Each
stage of project is of equally important and it contributes to the overall success of the project.
Using the AIA Vitality project that was launched a year ago as an example.

Before coming up with a plan they must find the purpose of the project and how the insurance
and health plan will it benefit the company and also their customers, then the project originator
will have to explain the project plan to all their stakeholders and also the roles and
responsibilities of the people who are involved in the project for approval. The process of
approval can take up to a week and sometimes a few months.

Once the project is approved, they will start planning to set the aim and objective of the project,
plan the financial budget, set a risk plan, come up with types of products and many other project
related requirements.

After the whole process of planning, they will set a timeline for execution and this is where the
Gantt chart will be used to estimate the begin and end date. The progress of each staff will have
to be on par with the timeline to avoid delay as much as possible.

In the control phase, the project manager and the team have to come out with a project status
report every few months to evaluate on the progress. Communication is very important in AIA
company, co-workers are encouraged to talk with each other and on how the project progress
that is going on.

40
Once the project has come to an end, a post mortem meeting will be held to close the project
formally. The purpose of the meeting is to review about the entire project, to take note of the
bad and good review that was received so that they will improve on the next project. After the
project ends, they move on till a new project starts again. The cycle goes on and on for all
project in the future for AIA.

2.3 Resource Allocation

AIA Berhad is a very big company that contains more than 10 departments. However there are
5 division that represents the major department namely, Marketing, Finance & actuarial,
Accounting, Human Resource and IT department.

2.3.1 Marketing

This department mainly focus on marketing. They are the one who comes up with advertising
campaigns, keeping track of sales data, maintaining promotional materials inventory, planning
meetings and trade shows.

2.3.2 Finance and actuarial

The finance department is responsible of managing its money. The business functions of a
finance department include planning, organizing, auditing, accounting for and controlling its
finances. The finance department also usually produces the company's yearly financial
statements.

Other than that, finance department is also working together with the actuarial department
where it deals with the assessment and management of risk for financial investments and the
insurance policies.

2.3.3 Accounting

The accounting department provides accounting services and financial support to AIA. The
department records accounts payable and receivable, inventory, payroll, fixed assets and all
other financial equivalent. The department's accountants review the records of each department
to determine the company's financial position.

41
2.3.4 Human Resource

The HR is a department that is responsible for sourcing and hiring, applicant tracking, skills
development and tracking, benefits administration and compliance with associated government
regulations.

A human resources department is a critical component of employee well-being in any business,

no matter how small. HR responsibilities include payroll, benefits, hiring, firing, and keeping
up to date with state and federal tax laws.

2.3.5 Information Technology

The IT department oversees the installation, monitoring and maintaining information

technology systems and services within the company. This department is also responsible for
the web development of AIA and the entire IT infrastructure of AIA Berhad.

42
3.0 Main body
3.1 Organisational Structure and Culture
Board N-1 N-2

Chief Corporate Director of Innovation

Chief Executive Officer Solution Officer Delivery
and Executive Director

Chief Customer Head of Service

Experience Officer Transformation

Independent Non-
Executive Director Chief Executive Officer Head of Talent &
(AIA Public Takaful) Organisation
Development

Chief Human Resource

Independent Non- Digital Marketing
Officer
Executive Director Manager
(AIA Public Takaful)
Chief Human Resource
Officer Manager, Cooperate
Communication

Chief Investment Officer Senior Manager, Digital

Marketing

Chief Marketing Officer Head of IT Planning &

Projects, Architecture

Chief Officer of AIA

Health Services IT Project Manager

Chief Partnership
Distribution Officer

Chief Risk Officer

Deputy General
Manager, Finance and
Actuarial

General Counsel

National Chief Agency

Officer

Figure 20 : Organisation chart

The above figure shows the organization chart of AIA Bhd. To manage the workforce in
AIA Bhd., they use hierarchy structure which is divided into Business Unit (BU) Heads and
local and international management teams. The local management team consists of Human
Resources, Finance, Managing Director, Marketing. All the information that are distributed to
all individual employees throughout the company in the current hierarchy structure passes
through a local manager that is assigned to run each Business Unit.

43
 AIA Bhd called their organization structure as TOM (Talent Operation Model) which
means every department having own structure and CEO (Chief Executive Officer) and EXCO
(Executive Committee) level. Each EXCO member holds a division and split it into different
department which head by a senior leadership team. Other than that, the department can also
manage the others department. For example, Chief Marketing Officer (CMO) managed the
Digital Marketing Department and Corporate Communication Department.
There are two different sides of culture in AIA Bhd. because it is merged under two
company which are ING Insurance and AIA Group. Since 2013, AIA Bhd. is always creating
a new culture to encourage every employee to develop in the personal advancement. They
emphasize to be a staff friendly company without using staff centralized power to control their
employees. At the same time, they take care on all interest of customers, stakeholders,
employees and shareholder of company to treat them fairly.

There are three types of dress code of AIA Bhd. Every Monday, Tuesday and Thursday,
employees are encouraged to wear formal dress code to show a sign of respect to their
customers. To emphasize the employees and customer having a healthy lifestyle, AIA Bhd
encourage their employees to wear sportswear on every Wednesday. It is a program that was
set by a new department, AIA vitality since 2015. Going on Fridays, employees are permitted
to wear a smart-casual attire as employees are able to feel comfortable and enhance their
working atmosphere.

AIA currently attempting to become the largest panel of life insurance company. AIA
Bhd is a humanity company because they provided quite a number of employees welfare. For
example, every employee even though a newly join will be having a holiday on their birthday.
In addition, they have 7 days of wedding leave, 4 days for house disaster leave and 3 days for
study or exam and compassionate leave. This shows the company really pay a great attention
on employees welfare. During festive seasons, AIA Bhd would always provide half day leave
on eve of Hari Raya, Deepavali, Chinese New for each celebration. Employees can buy
company share through employees stock purchasing plan and they can get a percentage of
share to top up every 3 to 5 years depending on their loyalty.

44
3.2 Recruitment Process
The recruitment process of AIA Berhad consists of three different ways of recruiting.
Firstly, they collaborate with recruitment agencies like JobStreet, TribeHired, Wobb.my and
some other notable job agencies, where they are responsible to provide a list of candidates for
AIA to look through for suitable candidates. The people from human resource department will
then shortlist candidates that feel are capable and fit for the job after analysing the resume or
curriculum vitae submitted by the candidates.

The second recruitment method used in the process of recruitment is head hunting.
Head hunting is usually used to hire people for higher level and higher rank in the company.
The process of head hunting begins with spotting candidates from other organisations in the
same field who are talented or has a specific set of skills that many do not offer in AIA. Once
a candidate is spotted, they would do everything they can to employ that candidate by offering
them and pushing them for an interview to be hired, sometimes if it is an important candidate,
they might lure him or her with a big money transfer from their organisation.

The third recruitment method used for recruitment is called direct pointing. If AIA is
urgently in need of someone to fill a job vacancy for a specific department and employees in
the company have an acquaintance who is capable to perform in the job required, they are
allowed to recommend to the people in the human resource department. If approved by them,
they will arrange an interview for the candidate chosen by an employee and if all goes well and
smooth, chances are high that he will be hired.

45
3.2.1 Training
In AIA Bhd, there are at least 50 types of training to be offered to the employees in the
company. For the employees to apply, there must also be some conditions, depending on the
availability of the employee, the availability of seats for that training course and if the manager
you are accountable to allows you to participate in the training session. Not only the 50 training
courses that are offered by AIA Bhd, but employees are also allowed to take part in external
training by applying to join. If it is approved, by the head of department, the cost will be fully
sponsored by the company.

AIA Bhd also provides training by inviting top speakers from around the world to give
a talk or seminar with 30 to 40 types of seminars being available and related to the insurance
industry such as IT trendsetter, healthcare, rapid growth of technology, finance consultant and
many other related topics. The speakers are usually hired by a group of people, usually in the
marketing agency who identifies suitable candidates or people from the senior management
who has a wide range of connections within the people in the insurance and finance field to
hire a speaker to give a talk to the employees, be it a motivational talk or and informational
talk.

From the training provided by AIA Bhd, it is extremely beneficial because it helps the
employees, at the same time improving the work productivity. It gives the employees first class
information and maing them able to share their expertise with people around them in the
organisation. With the training being beneficial, it is merely up to the staffs themselves,
whether they are keen to progress further in their career, to be able to learn and adapt into new
surroundings. Some people are just there for the sake of working but it doesnt help them much
because there is no point if they have no motivation to work and not engaged with things
revolving around them.

46
3.2.2 Mentorship
AIA Bhd implements the the mentorship program in their company just like any other
large organisations because it is the core in producing and improving better employees in
terms of skills. In AIA, there are two types of mentoring :

1. High level mentoring Mentoring which involves people in high positions such as one
executive committee level above the manager will mentor the manager and bring the best
out of him so that in the near future, he is able to bring out the best of people working
under him.

2. Low level mentoring In AIA, the term used for this is coaching. It happens when a
manager is entitled or given a task to coach a particular employee under him that will
be selected by the executive committee due to the talent they spot in the employee and
believed that he or she have what it takes to progress in their career at AIA.

3.3 Communication process within the organization

Communication process is important for development of an organization because it set
the stage for information and message flow through an organization. AIA Bhd using
hierarchical system for their organization structure which is related to the company
communication chain. Communication between different departments are established by using
internet mail and multiple platform which is provided by the company such as IT based and
mobile based application. In addition, the company always encourages employees having
informal meeting in the caf or canteen of company building. They emphasize the importance
to have personal touch and face-to-face communication between different department.
Moreover, Staff Annual Dinner, Mothers Day or Fathers Day celebration, team party that set
by the company also helped to build the relationship between employees.

The biggest challenge that the company has faced is keeping up with changes because
the market changes rapidly. For example, the manual process replaced by new system or
automatic system. In this situation, the leaders have to replace or redeploy the employee in
different tasks, the implementation of the new system will affect each department or employees.
Therefore, the company have to provide several education to ensure the employees are
following the new system.

47
 AIA Bhd. emphasis on team development (team exists) by considering each department
as a team. Manager of department act as a team leader, they have an annual practice which
called Gallop Survey to maintain the improvement of the department. This survey allows
employees to fill up and review by higher level manager and employees. It is a rating form
which includes working environment, provided business tools, relationship between team
members, being recognised and care. Moreover, the survey form also including a section called
Action Taken to help the employees improve themselves and achieve their own target. This
survey help all level of employees to have a chance to reflect their feeling and feedback to the
company.

48
Conclusion
AIA Berhad is a very big and successful insurance company in Malaysia. The insurance
policy or coverage provided by AIA is value for money as well as providing many benefits to
the customers. They are very committed to provide their customers with the right solutions to
achieve financial and health security so that they can live life without being worried. Hence,
they have earned the trust of their customers because they are satisfied with the services and
policies provided to them. AIA is still trying their best to improve although they have won
many awards in the last 15 years. This is because there are many competitors competing with
them now such as Axa, Allianz, MSIG and etc. Therefore, they have to improve as well as
maintaining the quality of their service and product. After conducting the interview with my
team members, we have gained lots of valuable knowledge and understanding of the culture of
the insurance company and how it is being run. The information provided by the manager was
clear and in-depth. Thus, we can apply it to our practices now as well as in the future. The
employees in the company were friendly as they showed us around the office and treated us
very politely. The manager was patient in answering our questions and gave us additional
advices for our future. All in all, it was a good exposure and experience for us.

However, there are also some flaws that we noticed when conducting our interview.
Firstly, we were unimpressed with the surroundings of the office. It was messy as there were
many unorganized boxes and rubbish on the floor. The desks of the employees were messy as
they were full of papers and stationaries. Not that only, we saw many chairs piled up in the
meeting rooms which gave us a bad impression of the surroundings in the company. Hence,
they must clean their office every week and make sure those boxes are neatly arranged. Next,
although the dress code on Monday for AIA is formal wear, we noticed that some of the
employees were not properly dressed. Some of them didnt tucked in their shirt and thus, they
looked untidy which also gave us a bad impression. Thus, the manager must warn and take
action against them if they dont comply to the proper dress code set by the organization. Lastly,
according to the manager, the biggest problems they have faced is the difficulty for the
employees to adapt to changes in a system. Thus, in our opinion, the company is not good in
planning and guiding employees to adapt to those changes. Otherwise, this would not be a
major problem for them. They should plan and provide proper guidance to the employees to
help them adapt to changes in the system. In a nutshell, although AIA is a very successful and
major company, there are still room for improvements. Therefore, we hope they will focus on

49
those flaws and further improve themselves. Nonetheless, AIA is an amazing company that has
a good cultural practice.

50
Group Evaluation
NAME : Chuah Yew Jing

TP Number : TP 038210

POOR EXCELLENT
RATING SCALE : 1 2 3 4 5 6 7 8 9 10

Member Names How Yoong Han Hoh Shermaine Tieu Poh Ling

Committed 10 10 9

Attitude 8 8 8

Willingness to accept 10 10 10
assigned tasks

Cooperation 8 9 9

Effort 10 8 8

Interaction 9 9 9

Punctuality 6 10 10

Ideas Suggestions 7 7 8

Initiative 7 8 7

Overall Contribution 9 8 8

51
NAME : Hoh Shermaine

TP Number : TP 042305

POOR EXCELLENT
RATING SCALE : 1 2 3 4 5 6 7 8 9 10

Member Names How Yoong Han Chuah Yew Jing Tieu Poh Ling

Committed 8 10 9

Attitude 9 9 9

Willingness to accept 10 10 10
assigned tasks

Cooperation 10 10 9

Effort 9 8 10

Interaction 6 8 8

Punctuality 6 7 9

Ideas Suggestions 9 6 7

Initiative 10 6 7

Overall Contribution 10 9 9

52
NAME : Tieu Poh Ling

TP Number : TP 042144

POOR EXCELLENT
RATING SCALE : 1 2 3 4 5 6 7 8 9 10

Member Names How Yoong Han Hoh Shermaine Chuah Yew Jing

Committed 10 8 7

Attitude 8 8 9

Willingness to accept 9 9 10
assigned tasks

Cooperation 10 9 9

Effort 9 7 8

Interaction 9 8 9

Punctuality 9 10 10

Ideas Suggestions 9 9 10

Initiative 7 6 10

Overall Contribution 8 9 10

53
NAME : How Yoong Han

TP Number : TP 038203

POOR EXCELLENT
RATING SCALE : 1 2 3 4 5 6 7 8 9 10

Member Names Chuah Yew Jing Hoh Shermaine Tieu Poh Ling

Committed 7 8 9

Attitude 9 7 8

Willingness to accept 10 10 10
assigned tasks

Cooperation 9 9 10

Effort 9 8 9

Interaction 8 9 9

Punctuality 9 10 10

Ideas Suggestions 8 8 8

Initiative 6 10 7

Overall Contribution 8 10 9

54
Appendix
Interview Questions
1. Can you brief us through your company background?
2. What are the mission and vision of your company?
3. What are the core activities of your company?
4. Does your company conduct high level project planning? How?
5. How do you allocate task to each employee in a project? Can we have a copy of the
work breakdown structure of your previous project?
6. How do your company allocate resources for each project?
7. What are the organizational culture of your company?
8. What are the dress code of your company?
9. What are the types of employees welfare provided in this company?
10. What are the importance of an organizational structure? Can we get a copy of the
companys organizational structure?
11. How are the candidates that apply for a job in this company being shortlisted?
12. Can we know the recruitment process in detail?
13. How are the onboarding process being conducted?
14. Is mentorship program being practiced in this company? If yes, how?
15. How regularly does an employee need to attend training?
16. What type of training are being provided to the employee and what benefits will they
obtain from this?
17. How employees from different departments communicate with each other?
18. What are the communication flow used in your company? (For eg: upward, downward,
lateral, etc)
19. What is the biggest problem that your company has faced and what did you and your
team do to work on solving it?
20. How does your company emphasise on team development, considering the amount of
employees in the company?

55
Activity Evidence

Figure 21 : Photo with AIA's head of procurement

56
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58