Professional Documents
Culture Documents
Motivating Behavior in
Management Accounting and
Control Systems
Learning Objective 3: III. Task and results control systems are alternative ways of
Discuss task and assuring that desired outcomes are achieved.
results control A. Task control is the process of assuring that a task is
systems. completed in the desire manner.
1. Standard operating procedures may be implemented to
guide employee activities.
2. Task controls may specify penalties for non-
compliance with established procedures.
B. Results controls depend on the motivation of employees to
achieve organizational objectives.
1. Results controls reward employees for their
contributions to the achievement of organizational
objectives.
2. Consequently, employees need a clear understanding of
the organizations objectives, and the relationship of
their performance to organizational success.
2. The following all are characteristics of the Scientific Management View of human
motivation, EXCEPT:
a. employees need to be monitored and controlled tightly.
b. people dislike work.
c. people have little desire to be creative at work.
d. employees have good insight into work and should be asked to participate in all
decisions.
1. d
2. d
3. c
4. c
5. d
6. a
7. b
8. a
9. b
10. c