Quiz # 01 Semester Fall, 2007

1. _________________companies are considered as pioneer in the field of Knowledge management.

a. Swedish
b. American
c. UK
d. Swiss

2. The _____________________consists of employee’s expertise, unique organization system, and

intellectual property.
a. Intellectual Capital
b. Patent Asset
c. Intellectual Rights
d. None of the Above

3. The average life expectancy of the most of firm is around _________ years.
a. 10
b. 20
c. 30
d. 40

4. Knowledge has very short life but it use make it ___________

a. New and Durable
b. Useless and wastage of time
c. Refreshing and revalidating
d. Everlasting and Interesting

5. Prosumer is a person who is very knowledgeable about a subject and likes to purchase high-quality
equipment. The word prosumer is derived by two words:
a. PROfit - ConSUMER
b. PROducer - ConSUMER
c. PROfessional - ConSUMER
d. PROsumption - AsSUMER

6. Knowledge Can Be
a. Born
b. Die
c. Owned
d. Stored
e. All of the given options

7. Human mind can be classified into five categories: Data, Information, Knowledge, Understanding and
Wisdom. If human mind answers to "who", "what", "where", and "when" questions, it means one has:
a. Data
b. Information
c. Knowledge
d. Understanding
e. Wisdom
8. Talking to your friend with mobile phone is an event. In this event: Answering a ringing telephone is
your ACTION, Hearing the phone ring is DATA, Where the phone is located is INFORMATION and
How to pick up the receiver and answer the phone is your _______________.
a. Wisdom
b. Knowledge
c. Learning Process
d. Intelligence

9. According to Marvin Minsky, the human mind is a ____________________.

a. Society of thoughts
b. Society of minds
c. Society of Events
d. Society of incidents

10. Trial and error or reworking problems is used in problem-solving scenario. An expert uses experience
to explain how a problem is solved. This technique of learning is called

a. Learning by experience
b. Learning by example
c. Learning by discovery
d. Learning by observation

Quiz # 02 Semester Fall, 2007

11. Consistency, Visual clarity, Navigation and Usability are the main ingredients of ________________
layer in 7-tier technical core.
a. User Interface
b. Authorized Access
c. Filtering
d. Collaborative

12. Arrange the 7-tier technical layers in ascending order:

I. Middleware
II. Transport
III. The physical layer
IV. Knowledge-Enabling Application
V. Collaborative Intelligence and filtering
VI. User interface
VII. Authorized Access Control

a. VI, VII, I, II, IV, V, III

b. VI, VII, V, IV, II, I, III
c. VI, VI, V, IV, I, II, III
d. VI, I, II, V, IV, VII, III
13. HTTP is the abbreviation of _____________________.
a. Hyper Terminal Tracking Program
b. Home Translator and Technical Professional
c. Hyper Text Transport Protocol
d. Home Tested And Tried Protocol

14. If a company wants to establish KM architecture for knowledge capturing, this activity in KMSLC is
termed as____________.
a. Determine Feasibility
b. Capture Knowledge
c. Design KM blueprint
d. Implement KM system

15. KM team success depends on number of following factors EXCEPT:

a. Leadership and team motivation
b. Team size
c. Complexity of the project
d. No of experts in a team

16. In KMSLC, the knowledge developer tests the evaluating system from ________________ of the cycle.
a. Start
b. End
c. Middle
d. Any point

17. The Conventional system life cycle is ____________________ but KMSLC is an incremental process.
a. Process Driven
b. Documentation-oriented
c. Result oriented
d. All of the given options

18. _____________business solves large and complicated problems for customers. The problems are new, but
they can be solved with existing methods in a specific context every time.
a. Experience-driven
b. Expert-driven
c. Efficiency-driven
d. None of the given options

19. Nonaka et al. (2001) suggest the essential question of knowledge creation is establishing an organization’s
ba corresponding to the four modes of knowledge creation. The four corresponding ba for different
mode of knowledge creation are originating ba, interacting ba, exercising ba and _______________.
a. Modulating ba
b. Cyber ba
c. Genuine ba
d. Physical ba
20. When an inexperienced and unskilled employee is placed in work environment, he learns and acquired
new knowledge and skill. In this situation one of the SECI processes has implemented that process is:
 a. Socialization
b. Externalization
c. Combination
d. Internalization

Quiz # 03 Semester Fall, 2007

21. The browser from you login on LMS by entering your ID is a part of KM infrastructure. The typical name
of that browser is:
a. Security Layer
b. Collaborative Layer
c. Agent Filtering
d. Internet Layer

22. _________ is the company’s internal network of communication system modified for documents transfer
between different departmental levels.
a. Internet
b. Intranet
c. Extranet
d. All of the above are the same

23. Biometrics is a part of access layer in KM system and is an automatic way of identification of a person
based on _____________ characteristics.
a. Physiological
b. Psychological
c. Physiological and psychological
d. None of the given options.

24. The Delphi method gets its name from the ancient ________ oracle at Delphi who was said to be able to
look into the future.
a. Greek
b. Latin
c. French
d. English

25. NGT is an __________________technique.

a. Idea generation
b. Knowledge application
c. Concept creating
d. None of the above

26. _____________ is a collection of nodes linked together to form a net and through this net a knowledge
developer can graphically represent descriptive or declarative knowledge.
a. Delphi Method
b. Semantic Net
c. Black Boarding
 d. Brainstorming

27. An expert spends most of the knowledge developer’s time “dancing” around the topic, explaining why his
solution is the best. He is exhibiting expert’s style known as:
a. Procedure Type
b. Storyteller Type
c. Godfather Type
d. Salesperson Type

28. ____________is focused on collecting and storing all knowledge in information- bases in the
organization. This strategy can also be called person-to-knowledge strategy.
a. Stock Strategy
b. Flow Strategy
c. Growth Strategy
d. Person-to-Per Strategy

29. According to Nonaka et. al. (2000) knowledge creation is a process which consists of :
a. SECI Process
b. Ba (the shared context)
c. Knowledge asset
d. All of the given options

30. If Microsoft is worth 100 billion dollars, and its book value is 10 billion dollars, then its intellectual
capital is ___________billion dollars.
a. 90
b. 100
c. 110
d. None of the given options

Quiz # 01Semester Spring, 2008

1. The idea of “managing” knowledge is ______________________ because it is not something one
typically thinks of as being managed.
a. Abstract
b. Concrete
c. Figurative
d. All of the given options

2. Which of the following is an intangible resource?

a. Machinery
b. Land
c. Physical labors
d. Reputation

3. Tacit knowledge is expandable, diffusive and shareable but not

a. Compressible
b. Transmittable
c. Substitutable
d. All of these options

4. The terms “knowledge work” and “knowledge worker” first time coined by Professor Peter
Drucker in________.
a. 1955
b. 1960
c. 1965
d. 1970

5. Knowledge is always a part of a _________________ system.

a. Static
b. Close
c. Dynamic
d. Open

6. Knowledge embedded in systems, technology and _____________.

a. Brain
b. Environment
c. Processes
d. All of the given Options

7. To building KM system there are a lot of challenges that includes following EXCEPT:
a. Culture
b. Knowledge Evaluation
c. Knowledge Processing
d. Knowledge filtering

8. If learning insight and judgment abilities are merged together with knowledge in a person, the
person has _________________.
a. Knowledge
b. Understanding
c. Wisdom
d. Intelligence

9. A network engineer installs 5 computers in a firm using a Manual. After this experience, he
further installs 50 computers in another firm without use of manual. Engineer has transferred
his knowledge from __________.
a. Explicit to Tacit
b. Tacit to Explicit
c. Explicit to General
d. General to Expertise

10. Knowledge includes all of the following except:

a. Aggregated data
b. Disaggregated data
c. Appraised information
d. Personal experience
Quiz # 02Spring Semester 2008Knowledge Management
1-Which of the following is not type of business?
a- Expert driven
b- Experience driven
c- Expense driven
d- Efficiency driven

2-Which of the following is known for the efficiency driven business?

a- Stock
b- Flow
c- Funds
d- Growth

3-SCM stands for_______?

a- Supply chain management
b- Service chain management
c- Supply change management
d- Supply chain measures

4-Which of the following is a meaning of epistemological in knowledge management?

a- Involves knowledge creating individuals, groups, organization, and inter-organization
b- Involves tacit, explicit of knowledge
c- Involves implicit knowledge
d- Involves semantic knowledge

5- SECI process stands for _______?

a- Socialization extreme combination internalization
b- Security externalization combination internalization
c- Socialization externalization combination internalization
d- Socialization externalization combination initiative

6- Which of the following means collaboration, knowledge sharing of logistics and consensus among
knowledge workers and suppliers?
a- Socialization externalization combination internalization (SECI)
b- Customer relationship management (CRM)
c- Supply chain management (SCM)
d- None of the above

7-Knowledge generation process includes all of the following except?

a- Acquire
b- Rent
c- Dedicate
d- Require

8-Identify the school that looks to KM as a dimension of competitive strategy?

a- The Economic school
b- The strategic school
c- The organizational school
d- The management school

9-Which of them is wrongly connected?

 a- Socialization----the conversion of tacit knowledge to tacit knowledge
b- Combination------the conversion of explicit knowledge to Tacit knowledge
c- Externalization----the conversion of tacit to explicit knowledge
d- Internalization---the conversion of explicit to tacit knowledge

10-Which of the following component is not a part of Nonaka’s model?

a- SECI process
b- Knowledge assets
c- Leadership
d- Ma