Need to required ITIL Foundation Training + Certification,

Stronger alignment between IT and the business

Improved service delivery and customer satisfaction
Reduced costs through improved utilization of resources
Greater visibility of IT costs and assets
Better management of business risk and service disruption or failure
More stable service environment to support constant business change

ITIL is a set of best practices that guide organizations in

the production, implementation, management, and improvement of high-quality IT
solutions at a manageable
cost, in line with business needs and preferences

ITIL provides guidance and good practice for IT service providers for the execution
of IT service management from the perspective of enabling business value.