7820 Solaris

Bar Code Scanner

Users Guide
Disclaimer
Honeywell International Inc. (HII) reserves the right to make changes in
specifications and other information contained in this document without prior
notice, and the reader should in all cases consult HII to determine whether any
such changes have been made. The information in this publication does not
represent a commitment on the part of HII.

HII shall not be liable for technical or editorial errors or omissions contained
herein: nor for incidental or consequential damages resulting from the furnishing,
performance, or use of this manual. HII disclaims all responsibility for the
selection and use of software and/or hardware to achieve intended results.

This document contains propriety information that is protected by copyright.

All rights reserved. No part of this document may be photocopied, reproduced,
or translated into another language without the prior written consent of HII.
2007 - 2016 Honeywell International Inc. All rights reserved.
Web Address: www.honeywellaidc.com

Trademarks
MetroSelect and MetroSet are trademarks or registered trademarks of Metrologic
Instruments, Inc. in the United States and/or other countries.
Microsoft, Windows 95, and Windows are registered trademarks of Microsoft
Corporation.
IBM is a trademark of International Business Machines Corporation.
Checkpoint is a registered trademark of Checkpoint Systems, Inc.
Sensormatic is a registered trademark of Sensormatic Electronics Corporation.
Other product names mentioned in this manual may be trademarks or
registered trademarks of their respective companies and are the property of their
respective owners.

Patents
For patent information, refer to www.hsmpats.com.
TABLE OF CONTENTS

INTRODUCTION
Product Overview ............................................................................................. 1
Applications and Protocols ............................................................................... 2
Scanner and Accessories ................................................................................. 3
Basic Kit Components ................................................................................... 3
Optional Accessories .................................................................................... 3
7820 Scanner Design Specifications ................................................................ 7

BASE MODEL CHARACTERISTICS

7820 Scanner ................................................................................................... 9
Components .................................................................................................. 9
Dimensions ................................................................................................. 10
Connector Panel ......................................................................................... 10
Caution and Serial Number Label ............................................................... 11
Dust Label ................................................................................................... 12

INSTALLATION
Cable Installation (Interface Specific) ............................................................. 13
Keyboard Wedge ........................................................................................ 13
USB ............................................................................................................. 14
RS232 ......................................................................................................... 15
RS485 ......................................................................................................... 16
Cable Installation (Secondary Honeywell Scanner)........................................ 17
EAS Deactivation ............................................................................................ 20
Flex Stand Installation, PN 46-00868 ............................................................. 21
Wall Mount Stand Installation, PN 46-00869 .................................................. 24

SCANNER OPERATION
Scan Zone ...................................................................................................... 28
Depth of Field by Minimum Bar Code Element Width .................................... 29
Indicator Descriptions ..................................................................................... 33
Audible ........................................................................................................ 33
Visual .......................................................................................................... 34
Failure Modes ............................................................................................. 35
Diagnostic Indicator Display ........................................................................ 36
Power Save Modes......................................................................................... 37
Touch Button Panel ........................................................................................ 38
ii
MAINTENANCE
Replaceable Protective Outer Window ........................................................... 39
Daily Maintenance .......................................................................................... 39
Cable Removal ............................................................................................... 40

TROUBLESHOOTING GUIDE
Troubleshooting Symptom / Solution Chart .................................................... 41

CONFIGURATION MODES ............................................................................ 46

UPGRADING THE FIRMWARE ....................................................................... 47

SCANNER AND CABLE TERMINATIONS

Scanner Pinout Connection ............................................................................ 48
Cable Connector Configurations (Host End) .................................................. 50

CUSTOMER SUPPORT ................................................................................ 52

INDEX ....................................................................................................... 53

iii
INTRODUCTION

PRODUCT OVERVIEW
The 7820 Solaris vertical mini-slot scanner increases productivity with an
unmatched feature set that aggressively scans high-density codes and fits easily
into any existing enclosure found in small item, high-volume retail environments.
Every scanner comes standard with an integrated RF EAS antenna, Checkpoint
and Sensormatic interlock and the ability to be remotely configured or Flash
upgraded. These features, in combination with multiple on-board interfaces and
a diagnostic display, make the 7820 ideal for retailers seeking a lower total cost
of ownership on their next scanner investment. Firmware updates are easily
loaded into Flash memory.

The 7820 bar code scanner is equipped with a multitude of standard features
including:

Automatic Scanning Operation

EAS Deactivation Antenna

Supports Multiple Interfaces (USB, KBW, RS232, RS485)

Custom Parsing Bar Code Data

OPOS and JPOS System Compatible

RS232 Auxiliary Port for Adding Peripherals (Scanners or Scales)

User Replaceable Cables

Coplanar Scanner Surface

Sunrise 2005 Compliant

Single-Digit Diagnostic Indicator

Remote Management Capabilities

1
INTRODUCTION

APPLICATIONS AND PROTOCOLS

The model number on each scanner includes the scanner number and factory-
default communications protocol.

SCANNER COMMUNICATION PROTOCOL(S)

7820 RS232, Keyboard Wedge, USB, Auxiliary, RS485

The 7820 bar code scanner with Built-in PC Keyboard Wedge Interface is
designed to be used for keyboard emulation only. Many RS232 configurable
functions available in other Honeywell scanners are also available as keyboard
wedge functions.

The following are the most important selectable options specific to the keyboard
wedge.

Keyboard Type

AT (includes IBM PS2 models 50, 55, 60, 80)

IBM PS2 (includes models 30, 70, 8556)

Keyboard Country Type

*USA Italian Swiss

Belgium Japanese Swedish/Finnish
French Russian Cyrillic Turkish
German Slovenian United Kingdom
Hungarian Spanish

2
INTRODUCTION
SCANNER AND ACCESSORIES

B ASIC K IT C OMPONENTS
Part # Description

MS7820 Bar Code Scanner

00-02407 MetroSelect Configuration Guide

00-02283 7820 Bar Code Scanner Users Guide

57-57312-3 7820 EAS Cable - Checkpoint (External)

57-57313-3 7820 EAS Cable - Sensormatic (External)

Guides also available for download at www.honeywellaidc.com.

O PTIONAL ACCESSORIES
Part # Description

7820 Scanner Interface Cables

5S-5Sxxx-3* Straight, VLink Cable with short strain relief

5S-5Sxxx-N-3* Straight, Direct Cable with short strain relief

5S-5S002-3 Keyboard Wedge VLink Cable with Adapter Cable

5S-5S006-N-3 RS485 (IBM) Direct Cable

5S-5S213-N-3 USB Direct 12V (Type A Plus Power) Cable

5S-5S235-3 USB 12VLink Cable (Type A)

57-57170-3 RS232 Scanner AUX 12VLink Cable

57-57500-N-3 RS232 Scale AUX Cable (Mettler-Toledo Viva)

57-57501-N-3 AUX Cable (MT Viva Scale Handheld Scanner)

xxx* Specifies connection to the host.

Contact a customer service representative for additional information. See page

52 for contact information.

3
INTRODUCTION
SCANNER AND ACCESSORIES

O PTIONAL ACCESSORIES
Part # Description

7800 External Window Option

46-00867 7800 Replaceable Protective Outer Window

** For 7800 Replacement Protective Outer Window removal / installation instructions see
page 39 of this manual.

Other items may be ordered for the specific protocol being used. To order additional
items, contact the dealer, distributor, or customer service. See page 52 for contact
information.

4
INTRODUCTION

SCANNER AND ACCESSORIES

O PTIONAL ACCESSORIES
Part # Description

46-00868 7820 Flex Stand Kit

Flex Stand, Kit Components

1. Tall Flex Pole Cover ...................................................................... Qty. 1

2. Tall Flex Pole ................................................................................. Qty. 1
3. Stand Base .................................................................................... Qty. 1
4. Plastic Stand Base Cover.............................................................. Qty. 1
5. M4 x 0.7 x 10-10N Flat Head Screw ............................................ Qty. 2
6. #8 x 1.00" Wood Screw ................................................................. Qty. 4
7. " Lock Washer ........................................................................... Qty. 2

5
INTRODUCTION

SCANNER AND ACCESSORIES

O PTIONAL ACCESSORIES
Part # Description

46-00869 7820 Wall Mount Stand Kit

Wall Mount Stand, Kit Components

1. Short Flex Pole .............................................................................. Qty. 1

2. Short Flex Pole Cover ................................................................... Qty. 1
3. Plastic Housing ............................................................................. Qty. 1
4. Plastic Stand Base Cover.............................................................. Qty. 1
5. Wall Mounting Bracket .................................................................. Qty. 1
6. " Lock Washer ............................................................................ Qty. 2
7. M4 x 0.7 x 10-10N Flat Head Screw ............................................ Qty. 3
8. #8 x 1.00" Wood Screw ................................................................ Qty. 4

Other items may be ordered for the specific protocol being used. To order additional items,
contact the dealer, distributor, or customer service. See page 52 for contact information.

6
INTRODUCTION

7820 SCANNER DESIGN SPECIFICATIONS

OPERATIONAL
Light Source: Visible Laser Diode (VLD) @ 650 nm
Laser Power: 0.900 mW (peak)
Max Optical Power: 10 mW
Embedded Laser:
Wavelength: 650 nm
0 mm to 255.0 mm (0"- 10.0") for
Depth of Field:
0.33 mm (13 mil) bar code
38 mm (1.5") @ 15 mm (0.6");
Width of Scan Field:
135 mm (5.3") @ 191 mm (7.5")
Scan Speed: 1800 scans/second

Scan Pattern: 5 fields of 4 parallel lines (omnidirectional)

Scan Lines: 20

Min Bar Width: 0.127 mm (5.0 mil)

Auto-discriminates all standard bar codes; for
Decode Capability: other symbologies contact a customer service, see
page 52.
System Interfaces: Keyboard Wedge, RS232, USB, RS485

Print Contrast: 35% minimum reflectance difference

No. Characters up to 80 data characters (Maximum number will vary
Read: based on symbology and density)
Roll, Pitch, Yaw: 360, 60, 60

Beeper Operation: 7 tones or no beep

Indicators (LED): Blue = laser on, ready to scan, and good read.
MECHANICAL
152 mm (6.0") H, 92 mm (3.6") D,
Dimensions:
152 mm (6.0") W
Footprint of Stand 152 mm (6.0") x 64 mm (2.5")

Weight: 0.706 Kg (1.56 lbs)

Two: 10-pin modular RJ45 jacks
Termination:
One: 6-pin modular RJ45 jack
Standard 2.1m (7') straight; for other cables contact a
Cable:
customer service representative, see page 52.

7
INTRODUCTION

7820 SCANNER DESIGN SPECIFICATIONS

ELECTRICAL
Input Voltage: 12VDC 0.25V
Power: 4.8 W

Operating Current: 320 mA

DC Transformers: Class II; 12VDC @ 1.25A

ENVIRONMENTAL
Operating Temperature: 0C to 40C (32F to 104F)

Storage Temperature: -40C to 60C (-40F to 140F)

Humidity: 5% to 95% relative humidity, non-condensing

Light Levels: Up to 4842 LUX (450 foot candles)

Contaminants: Sealed to resist airborne particulate contaminants

Ventilation: None required

8
BASE MODEL CHARACTERISTICS

7820 SCANNER

Components

Figure 1. 7820 Bar Code Scanner Parts

Scratch Resistant Output Window

(Laser Aperture)

Power Save Button

Volume Button

Blue Indicator LED

Speaker

Tone Button

Cable Connection Area

9
BASE MODEL CHARACTERISTICS

7820 SCANNER

Dimensions

Figure 2. 7820 Bar Code Scanner Dimensions

Connector Panel

Figure 3. 7820 Connector Panel Layout

10
BASE MODEL CHARACTERISTICS

7820 SCANNER
Caution and Serial Number Labels

Figure 4. 7820 Label Location (Top) & Sample Label (Below)

Caution
To maintain compliance with applicable standards, all circuits connected to the
scanner must meet the requirements for SELV (Safety Extra Low Voltage) according
to EN/IEC 60950-1.
To maintain compliance with standard CSA C22.2 No. 60950-1/UL 60950-1 and norm
EN/IEC 60950-1, the power source should meet applicable performance requirements
for a limited power source.

11
BASE MODEL CHARACTERISTICS

7820 SCANNER
Dust Labels

The EAS and AUX Connectors are covered by dust labels, shown below. Peel
off the label to access the connector needed. Keep the dust label on the
connector not in use.

Figure 5. 7820 Label Location (Top) & Label (Below)

12
INSTALLATION

CABLE INSTALLATION (INTERFACE SPECIFIC)

Keyboard Wedge

1. Turn off the host system.

2. Disconnect the keyboard from the host.

3. Connect the keyed VLink cable to the

10-pin Multi-Interface jack. It is the only
circular keyed jack located on the bottom
of the 7820 (see figure 6).

4. Connect the Y end of the

VLink cable to the keyboard
and the keyboard port on the host.
If necessary, use the male/female
adapter cable supplied with the scanner
for proper connections.

Before continuing, verify the

VLink cable is connected to the
appropriate interface jack on the scanner.
An incorrect cable connection can cause
communication problems or potential
damage to the scanner.

5. Connect the external power supply

to the power jack on the scanner.

6. Check the AC input requirements

of the power supply to make sure
the voltage matches the AC outlet.

7. Connect AC power to the transformer. Figure 6.

The outlet should be near the equipment Keyboard Wedge Interfaces
and easily accessible.
8. Scan the Recall Defaults bar code R
to configure the 7820 for
Keyboard Wedge communication.

9. Turn on the host system.

9 9 9 9 9 8
10. Snap on the cable cover.

See SELV Power caution statement located on page 11 of this manual.

13
INSTALLATION

CABLE INSTALLATION (INTERFACE SPECIFIC)

USB

1. Connect the keyed VLink cable to

the 10-pin Multi-Interface jack. It
is the only circular keyed jack
located on the bottom of the
7820 (see figure 7).

2. Connect the other end of the

USB cable to the host.
Before continuing, verify the USB
cable is connected to the
appropriate interface jack on the
scanner. An incorrect cable
connection can cause
communication problems or
potential damage to the scanner.

Plugging the scanner into

the USB port of the PC
does not guarantee that
scanned information will
appear at the PC. A
software driver and correct
configuration setting may
also be required for proper
communication depending
on settings. Figure 7. USB, Interface

3. Scan the Recall Defaults bar

code to configure the 7820 for
USB communication.

4. Turn on the host system. R

5. Snap on the cable cover.

For additional communication

options for USB interfaces refer to the 9 9 9 9 9 8
MetroSelect Configuration Guide
(PN 00-02407).

See SELV Power caution statement located on page 11 of this manual.

14
INSTALLATION

CABLE INSTALLATION (INTERFACE SPECIFIC)

RS232

1. Turn off the host system.

2. Connect the keyed VLink cable to

the 10-pin Multi-Interface jack. It is
the only circular keyed jack located
on the bottom of the 7820 (see
figure 8).

3. Connect the other end of the VLink

cable to the host.

Before continuing, verify the VLink

cable is connected to the
appropriate interface jack on the
scanner. An incorrect cable
connection can cause
communication problems or
potential damage to the scanner.

4. Connect the external power supply

to the power jack on the scanner.
Figure 8. RS232 Interface
5. Check the AC input requirements of
the power supply to make sure the
voltage matches the AC outlet.
R
6. Connect AC power to the
transformer. The outlet should be
near the equipment and easily
accessible.
9 9 9 9 9 8
7. Scan the Recall Defaults bar code
to configure the 7820 for
RS232 communication.

8. Turn on the host system.

9. Snap on the cable cover.

See SELV Power caution statement located on page 11 of this manual.

15
INSTALLATION

CABLE INSTALLATION (INTERFACE SPECIFIC)

RS485

1. Turn off the host system.

2. Connect the keyed cable to the 10-pin

Multi-Interface jack. It is the only
circular keyed jack located on the
bottom of the 7820 (see figure 9).

3. Connect the other end of the cable to

the host.

Before continuing, verify the cable is

connected to the proper communication
jack on the scanner. Incorrect cable
connection can cause communication
problems or potential damage to the
scanner.

Plugging the scanner into the

serial port of the PC does not
guarantee that scanned
information will appear at the
PC. A software driver and
correct configuration setting
are also required for proper Figure 9. RS485 Interface
communication to occur.

4. Turn on the host system.

5. Scan the Recall Defaults bar code R

to configure the 7820 for
RS232/IBM communication.

6. Snap on the cable cover

9 9 9 9 9 8
For additional communication
options for IBM interfaces refer to the
MetroSelect Configuration Guide
(PN 00-02407).

See SELV Power caution statement located on page 11 of this manual.

16
INSTALLATION

CABLE INSTALLATION (SECONDARY HONEYWELL SCANNER)

1. Turn off the host system.

2. Connect the round end of the VLink RS232 AUX cable

[PN 57-57170-3] to the RS232 jack of the auxiliary scanner (see figure 10 on
page 19).

3. Connect the other end of the VLink RS232 AUX cable into the Auxiliary
(AUX) jack, which is located directly next to the circular keyed Multi-
Interface jack. The Auxiliary (AUX) jack has a square opening.
The following Honeywell scanners can be used in the Auxiliary (AUX) input
of the 7820: the MS9520, MS9540, MS7120, MS7220 or another 7820.

Important: The 7820 aux port requires the signals: transmit, receive,
RTS & CTS from the auxiliary scanner.

4. Connect the 7820/Host VLink* cable to the circular keyed Multi-Interface

jack located on the bottom of the 7820.

5. Connect the other end of the 7820/Host VLink cable to the Host.

6. Connect the external power supply to the power jack on the VLink cable.

7. Check the AC input requirements of the power supply to make sure the
voltage matches the AC outlet.

8. Snap on the cable cover.

9. Connect AC power to the transformer. The outlet should be near the

equipment and easily accessible.

10. Configure the 7820 for the appropriate interface configuration settings.*

* The 7820/host cable connection is interface dependent. Refer to the

installation steps provided for the type of interface (RS232, RS485, etc.)
required for your application.

See SELV Power caution statement located on page 11 of this manual.

17
INSTALLATION

CABLE INSTALLATION (SECONDARY HONEYWELL SCANNER)

11. Scan the following bar code to configure the auxiliary port on the 7820 to
accept a Honeywell scanner as the secondary scanner.

The following bar codes do not apply when using an MS6720 as a

secondary scanner. If the secondary scanner is not a Honeywell
scanner, refer to the Auxiliary Port Control section of the MetroSelect
Configuration Guide.

Aux Port Defaults

9 9 9 9 7 7

The auxiliary input ports data format must match the main output
format of the secondary scanner.

12. Scan the following bar codes, in order, to configure the secondary scanner
to match the auxiliary ports data format.
1st 2nd
Enable AUX Output Secondary Scanner Data
Format

1 2 4 8 1 7 4 3 7 5 2 0

3rd 4th (Optional)

Enable Comm Timeouts Turn OFF Secondary
Scanners Beeper

1 1 8 4 1 2 3 1 8 5 0 5
13. Turn on the host system.

18
INSTALLATION

CABLE INSTALLATION (SECONDARY HONEYWELL SCANNER)

Figure 10. Connector Orientation (Top)

Auxiliary Scanner Setup (Bottom)

See SELV Power caution statement located on page 11 of this manual.

19
INSTALLATION
EAS DEACTIVATION
SW1 and SW2 are the switch banks inside the Checkpoint device that set the
deactivation range. Honeywell recommends end users program the 7820 bar
code scanner to the Short Range*, so that the unit does not scan out beyond the
deactivation range.

Checkpoint Recommended 7820 Depth of Field

Unit #
Switch Bank Settings Recommended Settings

Short Range*

SW1 - 2, 3, 4, 5, 6 set to ON &

7820
SW2 - 2, 3, 4, 5, 6 set to ON

1 1 8 7 1 1

* Note: Minimum element width changes to 6.8 mil when in this mode.

Figure 11. EAS Deactivation Antenna

Contact Checkpoint Systems directly for additional EAS support.

20
INSTALLATION
FLEX STAND INSTALLATION, PN 46-00868
1. Drill four #39 pilot holes in the counter top for the stand base plate.

Figure 12. Base Plate Hole Pattern

2. Attach the flex pole assembly and secure the base plate to the counter.
Slide the flex cover over the flex pole assembly. Once the flex pole has
been assembled, mount the stand base plate to the counter and install the
flex cover over the flex pole assembly.

Figure 13. Pole Assembly Figure 14. Cover Assembly

21
INSTALLATION

FLEX STAND INSTALLATION

3. Remove the scanners back plate from the rear side of the unit. Apply
pressure to the points shown in Figure 15 until the back plate unlatches
from the scanner.

Figure 15. Cable Cover Removal

4. Slide the bottom mounting plate off the scanner.

Figure 16. Mounting Plate Removal

22
INSTALLATION

FLEX STAND INSTALLATION

5. Attach the scanner mounting plate to the flex pole.

Figure 17. Secure mounting plate to flex pole.

6. Slide the scanner onto the mounting plate until the plate is fully seated into
the scanner.

Figure 18. Slide mounting plate into scanner.

7. Before installing the scanners cable

cover, refer to pages 13-20 for instructions
on the proper cable connections.

8. Re-Install the scanners back plate to lock-

in the bottom mounting plate.

Figure 19. Install back plate

23
INSTALLATION
W ALL MOUNT STAND INSTALLATION, PN 46-00869
1. Locate the area on the wall where the scanner will be mounted and drill four
#39 pilot holes in the wall for the stand base plate.

Figure 20. Base Plate Hole Pattern

2. Attach the flex pole assembly to the Wall Mount plate. Slide the flex cover
over the flex pole assembly.

Figure 21. Pole Assembly

24
INSTALLATION

W ALL MOUNT STAND INSTALLATION

3. Remove the scanners back plate from the rear side of the unit. Apply
pressure to the points shown in Figure 22 until the back plate unlatches
from the scanner.

Figure 22. Cable Cover Removal

4. Slide the bottom mounting plate off the scanner.

Figure 23. Mounting Plate Removal

25
INSTALLATION
W ALL MOUNT STAND INSTALLATION
5. Secure the wall mounting plate to the wall location designated in Step 1 and
assemble the remaining parts as shown in Figure 24.

Figure 24. Scanner Mounting Plate Assembly

6. Slide the scanner onto the mounting plate until the plate is fully seated into
the scanner.

Figure 25. Slide mounting plate into scanner.

26
INSTALLATION
W ALL MOUNT STAND INSTALLATION

7. Before installing the scanners cable

cover, refer to pages 13-20 for instructions
on the proper cable connections.

8. Re-Install the scanners back plate to lock-

in the bottom mounting plate.

Figure 26. Install back plate

27
SCANNER OPERATION
SCAN ZONE (BASED ON 100% UPC BAR CODES)

Figure 27. Scan Area Top View (top) Side View (Bottom)

Specifications are subject to change without notice.

28
SCANNER OPERATION
DEPTH OF FIELD BY MINIMUM BAR CODE ELEMENT W IDTH
(BASED ON 100% UPC BAR CODES)

Figure 28. Depth of Field Top View

Long Range Mode

M inimum Bar Code Element Width

Long Range Mode
A B C D E
mm .132 .190 .264 .330 .660
mils 5.2 7.5 10.4 13.0 26.0

Specifications are subject to change without notice.

29
SCANNER OPERATION
DEPTH OF FIELD BY MINIMUM BAR CODE ELEMENT W IDTH
(BASED ON 100% UPC BAR CODES)

Figure 29. Depth of Field Side View

Long Range Mode

M inimum Bar Code Element Width

Long Range Mode
A B C D E
mm .132 .190 .264 .330 .660
mils 5.2 7.5 10.4 13.0 26.0

Specifications are subject to change without notice.

30
SCANNER OPERATION
DEPTH OF FIELD BY MINIMUM BAR CODE ELEMENT W IDTH
(BASED ON 100% UPC BAR CODES)

Figure 30. Depth of Field Top View

Short Range Mode

M inimum Bar Code Element Width

Short Range Mode
A B C
mm .190 .264 .330
mils 7.5 10.4 13.0

Specifications are subject to change without notice.

31
SCANNER OPERATION
DEPTH OF FIELD BY MINIMUM BAR CODE ELEMENT W IDTH
(BASED ON 100% UPC BAR CODES)

Figure 31. Depth of Field Side View

Short Range Mode

M inimum Bar Code Element Width

Short Range Mode
A B C
mm .190 .264 .330
mils 7.5 10.4 13.0

Specifications are subject to change without notice.

32
SCANNER OPERATION
INDICATOR DESCRIPTIONS
Audible
When the 7820 scanner is in operation, it provides audible feedback. These
sounds indicate the status of the scanner. Eight settings are available for the
tone of the beep (normal, 6 alternate tones and no tone). To change the tone,
use the Tone Button or refer to the MetroSelect Configuration Guide.

One Beep
When the scanner first receives power, the blue LED will turn on
and the scanner will beep once. The blue LED will remain on for
the duration of the beep. The scanner is now ready to scan.
When the scanner successfully reads a bar code, the blue LED will
flash and the scanner will beep once (if configured to do so). If the
scanner does not beep once and the blue LED does not flash, then
the bar code has not been successfully read.

Two Beeps
The scanners programmed interface setting does not match the
actual connected interface cable. This audible indicator will be
heard during power up, or when a bar code is scanned.

Razzberry Tone
This is a failure indicator. Refer to failure modes on page 35.

Three Beeps - during operation

When placing the scanner in program mode, the blue LED will
flash while the scanner simultaneously beeps three times. The blue
LED will continue to flash until the unit exits program mode. Upon
exiting program mode, the scanner will beep three times and the
LED will stop flashing.

When configured, three beeps can also indicate a communications

timeout during normal scanning mode.

The scanner will beep three times in an ascending tone, with each
beep higher in pitch than the previous. This tells the user that the
single configuration bar code has successfully configured the
scanner.

Three beeps will also occur during a manual adjustment of the

beeper tone. The scanner will emit three evenly pitched/spaced
tones with the blue indicator LED blinking in unison.

Three Beeps - on power up

This is a failure indicator. Refer to failure modes on page 35.

33
SCANNER OPERATION
INDICATOR DESCRIPTIONS
Visual
There is a blue LED on the top of the 7820 as well as
three illuminated buttons on the front. When the
scanner is on, the flashing or constant illumination of
the LED indicates the status of the current scan and
the scanner.

Figure 32. LED

No Blue LED
The LEDs will not be illuminated if the scanner is not receiving
power from the host or transformer.
or
The unit is in Power Save Mode. During Power Save Mode,
the laser will be off and the blue LED will not illuminate.

Steady Blue LED

When the laser is active, the blue LED is illuminated. The blue
LED will remain illuminated until the laser is deactivated.

Steady Blue LED to OFF

After a successful scan, the scanner transmits the data to the
host device. Some communication modes require that the
host inform the scanner when data is ready to be received. If
the host is not ready to accept the information, the scanners
blue LED will remain off until the data can be transmitted.

Single Blue LED Flash

When the scanner successfully reads a bar code, the blue
LED will flash and the scanner will beep once. If the blue LED
does not flash or the scanner does not beep once, then the
bar code has not been successfully read.

The blue LED will also flash once while the EAS is in
deactivation mode.

Flashing Blue LED

This indicates the scanner is in program mode. A flashing
blue LED with razzberry tone indicates that an invalid bar code
has been scanned during this mode.

34
SCANNER OPERATION
INDICATOR DESCRIPTIONS
Failure Modes

Figure 33. LED

Flashing BLUE LED and One Razzberry Tone

This indicates the scanner has experienced a laser subsystem

failure. Return the unit for repair at an authorized service
center.

Flashing Blue LED and Two Razzberry Tones

This indicates the scanner has experienced a motor failure.
Return the unit for repair at an authorized service center.

Continuous Razzberry Tone with LED off

If, upon power up, the scanner emits a continuous razzberry

tone, then the scanner has an electronic failure. Return the
unit for repair at an authorized service center.

Three Beeps - on power up

The scanner beeps three times on power up indicates the
nonvolatile memory, that holds the scanner configuration, has
failed. Return the unit for repair at an authorized service
center.

35
SCANNER OPERATION
INDICATOR DESCRIPTIONS
Diagnostic Indicator Display

There is a green colored (when

illuminated) single digit error code
display located to the left of the
scanners mirrored polygon (see
figure to the right).

Figure 34. Failure LED

ERROR
DESCRIPTION
CODE
RAM ERROR The scanners Random Access Memory (RAM) is tested
0
as faulty. Return the unit for repair at an authorized service center.

PROGRAM ERROR The scanners software program is failing. Return

1
the unit for repair.

INTERFACE ERROR After power up and any application exit (e.g.

2 MetroSet, etc.), the scanner checks the interface hardware with that
chosen in configuration. If they do not agree, an interface error exists.

CONFIGURATION ERROR The non-volatile configuration memory did

3 not agree with the data last saved. Default configuration data is then
used and the scanner continues operating.

COMMUNICATION ERROR The RS232 data line is being held active.

4 The scanner will abort attempts to enter configuration mode after a short
timeout.

COPROCESSOR COMMUNICATION ERROR The main

5 microprocessor is not communicating with the interface coprocessor.
Return the unit for repair at an authorized service center.

LASER ERROR The laser in the scanning system denotes a failure.

6
Return the unit for repair at an authorized service center.

MOTOR ERROR The motor in the scanning system denotes a failure.

7
Return the unit for repair at an authorized service center.

8 SCALE ERROR The scanner is not communicating with the scale.

9 EAS ERROR The scanner is not communicating with the EAS device.

36
SCANNER OPERATION
POWER SAVE MODES
The 7820 bar code scanner has five configurable power save modes. Refer to
the MetroSelect Configuration Guide for additional information on Power Save
Modes.

1. Blink Power Save Mode:

Blinks the laser OFF & ON after a configured period of non-use.
When the scanner recognizes a bar code, it will exit the Blink mode.

2. Laser Off Power Save Mode (Default):

Turns the laser OFF after a configured period of non-use.
The motor continues to spin allowing for a faster wake up time. Pressing
any of the three buttons will wake the scanner from the Laser Off power
save mode (see figure 17).

3. Laser & Motor Off Power Save Mode:

Turns the laser and motor OFF after a configured period of non-use.
Pressing any of the three buttons will wake the scanner from the power
save mode (see figure 38). This modes wake up time is slightly longer
due to the motors need to restart.

4. Dual Action Power Save Mode #1:

Blinks the laser OFF & ON after a configured period of non-use turns the
laser and motor OFF at thirty-minute intervals.
Last Laser starts Laser & Motor
Example: Scan Blinking turn OFF
If the power save timeout
is set to 15 minutes.

Pressing the Power Save button will wake the scanner from the power
save mode (see figure 38).

5. Dual Action Power Save Mode #2:

Turns the laser OFF after a configured period of non-use then turns the
motor OFF after thirty-minute intervals.
Last Laser turns Motor turns
Example: Scan OFF OFF
If the power save timeout
is set to 15 minutes.

Pressing the Power Save button will wake the scanner from the power
save mode (see figure 38).

37
SCANNER OPERATION
TOUCH BUTTON PANEL

Figure 35. The Touch Button Panel Operation

CHANGING THE BEEPER TONE

Touch the Tone button once and the beeper tone
will change. The new tone will be heard. Then
two more of the new tones will be heard
signifying the new setting has been set.

Figure 36. Changing the

Beeper Tone

CHANGING THE BEEPER VOLUME

Touch the Volume Button to adjust the scanners
speaker volume or mute (silence) the scanner.

Figure 37. Changing the

Beeper Volume

PLACING THE UNIT IN POWER SAVE MODE

Long (>3 seconds) touch of the Power Save
button will place the 7820 scanner into Power
Save Mode.

TO WAKE THE UNIT FROM POWER SAVE MODE

Touch any of the three touch panel buttons to
Figure 38. Power Save Button awaken the scanner for normal operation.

38
MAINTENANCE
REPLACEABLE PROTECTIVE OUTER W INDOW
The 7820 bar code scanner includes a replaceable protective outer window,
which protects the flat-screen window from scratches when used in harsh
scanning environments.

Figure 40. Figure 39.

Replaceable Protective Outer Replaceable Protective Outer
Window Easy Removal. Window Easy Installation.

DAILY MAINTENANCE
Smudges and dirt on the unit's window can interfere with the unit's performance.
If the window requires cleaning, use only a mild glass cleaner containing no
ammonia. When cleaning the window, spray the cleaner onto a lint free, non-
abrasive cleaning cloth then gently wipe the window clean.

If the unit's case requires cleaning, use a mild cleaning agent that does not
contain strong oxidizing chemicals. Strong cleaning agents may discolor or
damage the unit's exterior.

39
MAINTENANCE
CABLE REMOVAL
Turn the host power off and disconnect the power supply from the cable before
attempting to disconnect the cable from the unit.
Remove the scanners back plate from the rear side of the unit. Apply pressure
to the points shown in Figure 41 until the back plate unlatches from the scanner.

Figure 41. Cable Cover Removal

For AUX and EAS cable removal:

Pinch connector and gently remove cable from the unit.

For HOST cable removal:

1. Locate the small pinhole on the

unit near the cable connection
point.
2. Bend a paperclip into the shape
shown in Figure 42.
3. Insert the paperclip into the
pinhole and apply pressure to
release the connector lock.
4. Pull gently on the strain-relief to
remove the cable from the unit.

Figure 42. Host Cable Removal

40
TROUBLESHOOTING GUIDE
The following guide is for reference purposes only. Contact a customer service
representative to preserve the limited warranty terms.

7820 SERIES TROUBLESHOOTING GUIDE

SYMPTOMS POSSIBLE CAUSE(S) SOLUTION
All Interfaces
Check transformer, outlet and
No power is being
No LEDs, beep power strip. Make sure the
supplied to the
or motor spin. cable is plugged into the
scanner.
scanner.

Some host systems cannot

No power is being supply enough current to power
No LEDs, beep. supplied to the 7820 series scanner. Use the
scanner from host. power supply included with the
scanner.

Contact a customer service

3 beeps on Non-volatile RAM
representative, if the unit will not
power up. failure.
hold the configuration.

Continuous Contact a customer service

razz tone on Diagnostic failure. representative, if the unit will not
power up. function.

Contact a customer service

VLD failure.
Razz tone and representative.
blue LED flash
at power up. Contact a customer service
Scanner motor failure.
representative.

Multiple scans
upon Same symbol timeout Adjust same symbol timeout for
presentation of set too short. a longer time.
code.

The unit powers Beeper disabled Enable beeper.

up but does not No volume is selected Select volume (configurable).
beep. No tone is selected. Select tone.

41
TROUBLESHOOTING GUIDE

SYMPTOMS POSSIBLE CAUSE(S) SOLUTION

UPC/EAN, Code 39, Interleaved

Scanning a particular 2 of 5, Code 93, Code 128 and
symbology that is not Codabar are enabled by default.
enabled. Verify that the type of bar code
being read has been selected.
The unit powers
up, but does The scanner has been
not scan and/or Verify that the bar code that is
configured for a
beep. being scanned falls into the
character length lock,
criteria.
or a minimum length
(Typical of Non-UPC/EAN
and bar code being
codes. The scanner defaults to
scanned does not
a minimum of 4 character bar
satisfy the configured
code.)
criteria.

The unit scans If the scanner is setup to support

The scanner is
a bar code, but ACK/NAK, RTS/CTS,
configured to support
locks up after XON/XOFF or D/E, verify that
some form of host
the first scan the host cable and host are
handshaking but is not
(blue LED stays supporting the handshaking
receiving the signal.
off). properly.

The unit scans, Verify that the scanners data

The scanners data
but the data format matches the format
format does not match
transmitted to required by the host. Make sure
the host system
the host is that the scanner is connected to
requirements.
incorrect. the proper host port.

42
TROUBLESHOOTING GUIDE

SYMPTOMS POSSIBLE CAUSE(S) SOLUTION

The bar code may Check if it is a check

have been printed digit/character/or border
incorrectly. problem.
Scanner beeps
at some bar The scanner is not
codes and NOT Check if check digits are set
configured correctly for
for others of the properly.
this type of bar code.
same bar code
symbology.
The minimum symbol
Check if the correct minimum
length setting does not
symbol length is set.
work with the bar code.

Multi-Function
A faulty push button Contact a customer service
Button is not
switch. representative.
working.
Keyboard Wedge Only

The unit scans Make sure the scanner is

Configuration is not
the bar code but configured for the appropriate
correct.
there is no data. mode.

Make sure that the proper PC

The unit scans type AT or PS2 is selected.
Configuration is not
but the data is Verify correct country code and
correct.
not correct. data formatting are selected.
Adjust the intercharacter delay.

Increase the interscan code

The unit is not delay setting. Adjust whether the
Configuration is not
transmitting F0 break is transmitted. It may
correct.
each character. be necessary to try this in both
settings.

Alpha characters Enable Caps Lock detect setting

Computer is in Caps
show as lower of the scanner to detect whether
Lock mode.
case. the PC is operating in Caps Lock.

43
TROUBLESHOOTING GUIDE

SYMPTOMS POSSIBLE CAUSE(S) SOLUTION

Everything These characters may

works except not be supported by Try operating the scanner in Alt
for a couple of that countrys key look mode.
characters. up table.

RS232 Only
Increase the intercharacter delay
setting. Adjust whether the
The unit is not
Configuration is not F0 break is transmitted (KBW
transmitting
correct. Interface ONLY). It may be
each character.
necessary to try this in both
settings.

Alpha
Enable the caps lock detect
characters Computer is in Caps
setting of the scanner to detect if
show as lower Lock mode.
the PC is operating in Caps Lock.
case.

Com port at the host is

not working or
configured properly.
Power-up OK
Check to make sure that the
and scans OK
baud rate and parity of the
but does not Com port not scanner and the communication
communicate operating properly. port match and the program is
properly to the
looking for RS232" data.
host.
Cable not connected
to the proper com
port.

The host is
The scanner and host Check that the scanner and the
receiving data but
may not be configured host are configured for the same
the data does not
for the same interface. interface.
look correct.

44
TROUBLESHOOTING GUIDE

SYMPTOMS POSSIBLE CAUSE(S) SOLUTION

Aux Port Operation with any Interface

Trouble with the
Refer to the user guide provided
secondary
with the secondary scanner.
scanner.

Cable
Ensure the secondary scanner is
[PN 57-57170x-3] may
connected to the 7820 com port
not be connected to
marked Aux port.
the proper port.
Secondary
scanner powers * The 7820 must be configured
up but data is to enable the Aux port.
not relayed to The Aux com port
the host. may not be operating The secondary scanner must be
properly. configured to send secondary
formatted data (reserve
code 32).

* Use the Auxiliary mode setup wizard in MetroSet.

USB Only
The scanner Check that the scanner is
powers up ok, configured for USB operation.
The USB Port is not
scans ok but
operating correctly.
does not Check that the hosts USB port
communicate. is enabled.

45
CONFIGURATION MODES
The 7820 has three modes of configuration.

Bar Codes
Configure the 7820 by scanning the bar codes included in the MetroSelect
Configuration Guide shipped with the area imager.
This manual is available for downloaded at www.honeywellaidc.com.

MetroSet2
This user-friendly Windows-based configuration program allows you to
simply point-and-click at the desired scanner options. This program is
available for downloaded at www.honeywellaidc.com.

Serial Programming
This mode of configuration is ideal for OEM applications. This mode gives
the end-user the ability to send a series of commands using the serial port
of the host system. The commands are equivalent to the numerical values
of the bar codes located in the MetroSelect Configuration Guide.

46
UPGRADING THE FIRMWARE
The 7820 is part of Honeywell's line of scanners with flash upgradeable
firmware. The upgrade process requires, a new firmware file supplied to the
customer by a customer service representative and Honeywell's MetroSet2
software. A personal computer running Microsoft Windows 95 or greater
with an available RS232 serial or USB port is required to complete the upgrade.

PowerLink Cable #54-54014 is required when using RS232 for the

upgrade process. Do not use the standard cable supplied with
keyboard wedge or RS485 scanner interface kits. If using USB for the
upgrade process, the standard USB cable provided with the scanner
can be used.

To upgrade the firmware in the 7820:

1. Plug the scanner into a serial communication port on the host system.
2. Start the MetroSet2 software.
3. Click on the plus sign (+) next to POS Scanners to expand the supported
scanner list.
4. Choose the 7820 Solaris from the list.
5. Click on the Configure Solaris/7820 Scanner button.
6. Choose Flash Utility from the options list located on the left side of the
screen.
7. Click on the Open File button in the Flash Utility window.
8. Locate and open the flash upgrade file supplied.
9. Select the COM port that the scanner is connected to on the host system.
10. Verify the settings listed in the Flash Utility window.
11. Click on the Flash Scanner button to begin the flash upgrade.
12. A message will appear on the screen when the upgrade is complete.

See Customer Support on page 52.

MetroSet2 is available for download, at no additional cost, from
www.honeywellaidc.com.

47
SCANNER AND CABLE TERMINATIONS

SCANNER PINOUT CONNECTIONS

The 7820 scanner interfaces terminate to 10-pin modular jacks located on the
back of the unit.

Figure 43. Scanner Interface Ports

7820 7820
EAS Connector Auxiliary Connector
Pin Function Pin Function
1 GROUND 1 GROUND
2 ANTENNA + 2 AUX_RxD
3 ANTENNA - 3 AUX_TxD
4 EAS GPIO OUT 4 AUX_RTS
5 EAS GPIO IN 5 AUX_CTS
6 SHIELD 6 SCAN DATA
7 TRIGGER
8 SCAN ENABLE
9 SW +5VDC (OUT)
10 GROUND

48
SCANNER AND CABLE TERMINATIONS

SCANNER PINOUT CONNECTIONS

Figure 44. Scanner Interface Ports

HOST CONNECTOR (Multi-Interface)

Pin Function Pin Function
RS232 Keyboard Wedge
1 Ground 1 Ground
2 CTS / DTR 2 Tied to Pin 3 in Cable
3 Data Rx 3 Tied to Pin 2 in Cable
4 N/C 4 PC Data
5 N/C 5 PC Clock
6 RTS* 6 KB Clock
7 N/C 7 +5VDC PC Keyboard
8 Data Rx* 8 KB Data
9 Adapter Power 9 Adapter Power
10 Shield Ground 10 Shield Ground
RS485 USB
1 Ground 1 Ground
2 Tied to Pin 6 in Cable 2 Tied to Pin 4 in Cable
3 N/C 3 N/C
4 IBM A+ 4 Tied to Pin 2 in Cable
5 IBM B- 5 N/C
6 Tied to Pin 2 in Cable 6 USB D+
7 N/C 7 +5VDC USB
8 N/C 8 USB D-
9 Adapter Power 9 Adapter Power
10 Shield Ground 10 Shield Ground
* These signals are TTL level outputs.
49
SCANNER AND CABLE TERMINATIONS

CABLE CONNECTOR CONFIGURATIONS (HOST END)

VLink Cable, PN 5S-5Sxxx-3*
Pin Function 9 5

1 Shield Ground
2 RS232 Transmit Output
3 RS232 Receive Input
4 N/C
5 Power/Signal Ground
6 Reserved
6 1
7 CTS Input
8 RTS Output 9-Pin D-Type Conn.
9 +5VDC
xxx* specifies connection to the host
CTS Input can also serve as DTR input.

USB Type A, VLink Cable

PN 5S-5S235-3 4
Pin Function 1
1 +5VDC
USB Type A
2 D-
3 D+
4 Ground

USB Direct 12V (Type A) Locking

PN 5S-5S213-N-3
Pin Function
1 +5VDC 8
2 D-
3 D+ 1
4 Ground
5 Ground USB Type A. Locking
6 +12VDC
7-8 N/C

VLink, RS232 AUX Cable, PN 57-57170-3

Pin Function 1 10
1 Ground
2 RS232 Transmit Output
3 RS232 Receive Input
4 RTS Output
5 CTS Input
6-8 N/C 10-pin Modular Plug
9 +5VDC
10 Shield Ground

50
SCANNER AND CABLE TERMINATIONS

CABLE CONNECTOR CONFIGURATIONS (HOST END)

VLink, Keyboard Wedge

PN 54-54002
Pin Function
1 Keyboard Clock
2 Keyboard Data
3 No Connect
4 Power Ground
5-Pin DIN, Female
5 +5 Volts DC
Pin Function
1 Keyboard Data
2 No Connect
3 Power Ground
4 +5 Volts DC
6-Pin DIN, Male
5 PC Clock
6 No Connect

Honeywell will supply an adapter cable with a 5-pin DIN male connector on one
end and a 6-pin mini DIN female connector on the other. According to the
termination required, connect the appropriate end of the adapter cable to the
VLink cable, leaving the necessary termination exposed for connecting to the
keyboard and the keyboard port on the PC.

Keyboard Wedge
Adapter Cable
Pin Function
1 PC Clock
2 PC Data
3 No Connect
4 Power Ground
5-Pin DIN, Male
5 +5 Volts DC
Pin Function
1 Keyboard Data
2 No Connect
3 Power Ground
4 +5 Volts DC
6-pin Mini DIN, Female
5 Keyboard Clock
6 No Connect

51
CUSTOMER SUPPORT

Technical Assistance

To search our knowledge base for a solution or to log in to the Technical Support
portal and report a problem, go to www.hsmcontactsupport.com.
For our latest contact information, see www.honeywellaidc.com/locations.

Product Service and Repair

Honeywell International Inc. provides service for all of its products through
service centers throughout the world. To find your service center, go to
www.honeywellaidc.com and select Get Resources > Service and Repair.
Contact your service enter to obtain a Return Material Authorization number
(RMA #) before you return the product.
To obtain warranty or non-warranty service, return your product to Honeywell
(postage paid) with a copy of the dated purchase record.

Limited Warranty

For warranty information, go to www.honeywellaidc.com and click Get

Resources > Product Warranty.

Send Feedback

Your feedback is crucial to the continual improvement of our documentation. To

provide feedback about this manual, contact the Honeywell Technical
Communications department at
ACSHSMTechnicalCommunications@honeywell.com.

52
INDEX
A F
AC ...........................................................8
accessories ........................................3, 4
adapter .................................................51
audible .................................. See indicator
auxiliary ............................... 3, 45, 49, 50
scanner................................ 17, 18, 19
auxiliary port .........................................10
B
bar code............................. 29, 30, 31, 32
Bar Code ..............................................46
beep .................................... See indicator
blue led ............................... See indicator
button
power save button ....................... 9, 37
tone button .........................................9
volume button.....................................9
Button ...................................................47
C cable...........................................1219
cable ...................................................7, 9
adapter .............................................51
auxiliary ..............................................3
communication .................. 3, 4, 4851
connection area .................................9
cover ...................................................9
EAS ....................................................3
keyboard wedge ........................ 4851
pin assignments ........................ 4851
powerlink ........................... 3, 4, 4851
removal.............................................40
stand-alone keyboard ........................3
USB ....................................... 3, 4851
caution ..................................................11
cleaning ................................................39
communication .......................................2
configuration .........................................47
Configuration ........................................46
connector panel ....................................10
D led....................................... See indicator
DC power..............................................10
depth of field .................. 7, 29, 30, 31, 32
diagnostic .............................................36
dimensions ...................................... 7, 10
dust label ..............................................12
E
EAS............................................ 3, 10, 20
error code .............................................36
features .................................................. 1
firmware ............................................... 47
flash ...................................................... 47
flex stand
installation ..................... 2123, 2123
optional kits ........................................ 5
H
HID ....................................................... 14
Host ...................................................... 17
I
indicator.................................................. 7
audible ................ 9, 33, 35, 4145, 47
diagnostic ......................................... 36
failure ............................ 33, 35, 4145
visual ......................... 9, 34, 4145, 47
installation
EAS .................................................. 20
flex stand ....................... 2123, 2123
outer window .................................... 39
interface ................................................. 7
light pen ..................................... 15, 48
RS232 .............................................. 15
RS485 ........................................ 16, 48
stand-alone keyboard ...................... 49
USB .................................................. 14
K
kb wedge .................... See keyboard wedge
keyboard type ......................................... 2
keyboard wedge ........ 23, 10, 43, 49, 51
kits ...................................................... 5, 6
L
labels .............................................. 11, 12
laser................................................ 11, 37
laser power............................................. 7
M
maintenance ........................................ 39
manual ................................................... 3
MetroSelect .......................................... 46
MetroSet2............................................. 47
P
pin assignments ..................... See cables
53
POS (Point Of Sale) .............................14
power ............................................... 8, 47
power save ...........................................37
protocols .................................................2
R U
razzberry tone.......................... 33, 34, 35
RS232.......................... 10, 15, 44, 4851
RS485...................................................10
S
scan zone .............................................28
secondary scanner ............ 17, 18, 19, 45
serial label ............................................11
Service..................................................52
specifications ..........................................7
54
T
tone ..........................................33, 34, 35
troubleshooting .............................. 4145
upgrade ................................................ 47
USB ......................... 3, 10, 14, 45, 49, 50
V
ventilation ............................................... 8
visual .....................................see indicator
voltage ..................................8, 13, 15, 17
W
weight ..................................................... 7
window ............................................. 9, 39
window, outer ....................................... 39
Honeywell Scanning & Mobility
9680 Old Bailes Road
Fort Mill, SC 29707
www.honeywellaidc.com

00-02283 Rev H
8/16