At the airport

Vocabularies

1. Airfare
2. Aisle
3. Aisle seat
4. Arrival
5. Baggage, luggage, claim
6. Boarding
7. Boarding pass
8. Bumpy, rough
9. Carry-on
10. Complimentary
11. Declare
12. Departure
13. Domestic
14. Noun-frre shop
15. Emergency exit
16. E-ticket
17. Excess baggage
18. First-class
19. Gate

At the check- in desk

You can not come in the plane without check in. This is the official procedure which the company
register every passanger comes in. You have to look for the ticket office which is suitable to your
company, then you have to queue. Arriving at the check-in desk, you will be asked to show your
ticket and passport.

You can expect polite questions when checking-in, going through customs, and boarding plans at the
airport. Private questions are asked with 'can' and 'may'. Study vocabulary related to travel to help
you prepare you for speaking English in airports. Remember to always be polite in airports
especially when speaking to customs officials and security officers.

They usually give you these questions:

1. Ticket please1
2. May I see your ticket?
3. Do you have an e-ticket?

After that, they will ask the people go with you.

1. Is anybody travelling with you today?

2. Is anybody else travelling with you?
3. Are just you two travelling today?

Did you pack your bags yourself?

Did someone you do not know ask you to take something on the plane with you?

Did you have possesion of your luggage since you packed?

Did you leave your luggage unattended at all the airport?

Are you carrying any weapons or firearms?

Are you carrying any flammable material?

Do you have any perishable food items?

You need to answer yes or no for those questions. Thats why it is important to understand
those questions. For the following questions, they will ask about the luggage.

How many luggages are you checking in?

Do you have a carry on?

Can you place your bag here?

Then they will ask you to choose the seat.

Do you prefer window or aisle?

We do not have any aisle seat remaining. Is a window seat ok with you or would you prefer a
middle seat?

Do you have a seat next to the emergency exit?

Can I have a seat closest to the emergency exit?

If it is available, they will give you the seat closest to the emergency exit. If it is not, you will get
the seat closer to the emergency exit.

Finally they will tell you the number of the gate and the departure.

Example of conversation

Petugas: welcome. Can I see the tickets please?

Celine: yes, here you are.

Petugas : is it just you two travelling or is there anyone else?

Celine : No, it is just for of us.

Petugas : Do you both have your passport with you/

Celine : Yes. Here they are.

Petugas : I will be going to ask some questions. Just answer with a simple yes or no.

Celine : Ok, no problem.

Petugas : Did anyone you don not know ask you to take anything on the plane for them?

Celine : No

Petugas : Did you have sole possesion of all your luggage since you packed?

Celine : Yes.

Petugas : Do you at any time leave your luggage unattended while being in the airport?

Celine : No

Petugas : Do you have any weapon on firearms in your possesion?

Celine : No

Petugas : Have you any flammable in your luggage?

Celine : No

Petugas : Do you have any perishable food items in your bags or suitcase?

Celine : No.

Petugas : That is good. Can you put luggage here please?

Celine : Ok

Petugas : What seat would you like an aisle seat or window?

Celine : Can I have two seats near the emergency exit?

Petugas : Wait. I will check it for you. Yes. That is OK. I am placing you two in 20A and 20 B. The
gate number is A20. You can stand in the boarding plane in 30 minutes and the plane will take
off in an hour.

Celine : Can you tell me how to get to gate A20?

Petugas : Yes, go straight ahead and turn left at the end turn right and A22 is there follow the
signs for your gate number on the bottom of ticket

Celine : Thank you for all your help.

Sample other conversation

Passenger Service Agent: Good morning. Can I have your ticket, please?

Passenger: Here you are.

Passenger Service Agent: Would you like a window or an aisle seat?

Passenger: An aisle seat, please.

Passenger Service Agent: Do you have any baggage?

Passenger: Yes, this suitcase and this carry-on bag.

Passenger Service Agent: Here's your boarding pass. Have a nice flight.

Passenger: Thank you.

Important tips

If you do not know where the check in desk is, you should ask the service agent excuse m,
where is the Delta check in desk?

If you have the sensitif items, you can ask the service agent pleaser mark this bag as a fragile!

If you want to ask whether the plane depart on time is the flight on time?

The service agent will ask you where are you flying today or whats your final destination?

You can say here you go when you give something to the service agent.

At the security checkpoint

After you've checked in, you'll need to go through airport security. It's important to follow
instructions carefully. It will be done until twice. You have to understand these requests:

Please step through the scanner. - Asked when passing through metal detectors at the airport.

Please step to the side. - Asked if a security officer needs to ask further questions.

Please raise your arms to the side. - Asked when inside a scanner.

Empty your pockets, please.

Please take off your shoes and belt.

Please take any electronic devices out of your bag.

Can you put all personal belongings in the plastic container, please?
You must dump all food or beverages.

Thank you for your co-operation, you can proceed to your designated gate.

SECURITY PRACTICE DIALOG

Security officer: Next!

Passenger: Here's my ticket.

Security officer: Please step through the scanner.

Passenger: (beep, beep, beep) What's wrong?!

Security officer: Please step to the side.

Passenger: Certainly.

Security officer: Do you have any coins in your pocket?

Passenger: No, but I have some keys.

Security officer: Ah, that's the problem. Put your keys in this bin and walk through the scanner
again.

Passenger: Okay.

Security officer: Excellent. No problem. Remember to unload your pockets before you go
through security next time.

Passenger: I'll do that. Thank you.

Security officer: Have a nice day.

Important tips

When the alarm is on, you can say set off for something causes it.

At the gate

Attention passangers of United Airlines flight 880. There has been a gate change. United Airlines
flight 880 will now be leaving from the gate 12.

United Airlines flight 880 to New York now boarding.

We would like to invite our first- and business-class passengers, star Club Premium members,
and passengers requiring special assistance to board at the gate 12.
Important tips

They usually tell you the gate you get. If you want to ask the service agent, you may ask by these
questions:

Which gate did you say it was?

What was the gate number again?

Can you point me towards the gate?

How do I get to the gate again?

How do I gate to the gate C2?

Where is the gate C2?