Mobile Voice Key Performance Indicator Trend

Drop Call Rate This indicator is used to measure the percentage of calls dropped due
to technical problems or coverage gaps in the service providers network as a ratio of the
total number of calls successfully established.

DROP CALL RATE

0.9
0.8
0.7
% Drop Call Rate

0.6
0.5
0.4 Omantel
0.3
0.2 Nawras
0.1
TRA Threshold
0
2008 2009 2010 2011 2012 2013
Year

Lower value is be5er

Block Call Rate This indicator is used to measure the percentage of calls blocked due
to congestion in the service providers network as a ratio of the total number of call
attempts made to access and establish a voice call.

BLOCK CALL RATE

1.2
1
% Block Call Rate

0.8
0.6
Omantel
0.4
Nawras
0.2
TRA Threshold
0
2008 2009 2010 2011 2012 2013
Year

Lower value is be5er
Call Setup Success Rate This indicator is used to measure the percentage of calls
successfully established without facing blockage or access failures in the network as ratio
of the total number of call attempts made to access and establish a voice call.

CALL SETUP SUCCESS RATE

100
99
% Call Success Rate

98
97
96
95 Omantel
94 Nawras
93
TRA Threshold
92
2008 2009 2010 2011 2012 2013
Year

Higher value is be5er

Handover Success Rate This indicator is used to measure the percentage of

successful handovers completed by mobile users during a voice call as a ratio of the total
number of handovers attempted.

HANDOVER SUCCESS RATE

100
% Handover Success Rate

99.5
99
98.5
98
97.5 Omantel
97 Nawras
96.5
96 TRA Threshold
2008 2009 2010 2011 2012 2013
Year

Higher value is be5er

Note: All the data used to populate the above graphs is taken from the service
providers quarterly reports submitted to TRA.