Memo Fi Soo noc Soke (ch 15 March 1999 Dirk Coetzee Manager SOMERSET WEST Dear Dirk Just @ short note to thank you and your team for the birthday card on the occasion of my birthday. had a great day and thank you all so much for your good wishes. They were very much appreciated and it was good to be remembered. With kindest regardsPick'n) Jay Ug SUPERMARKETS 15 March 1999 DIRK COETZEE PICK n PAY STELLENBOSCH Dear Dirk My heartiest congratulations on winning the Western Cape Award for the most Customer Focused Manager for 1999. This is thoroughly well deserved particularly with our emphasis being on the Customer for this year. Ihave no doubt that you will live up to every expectation ‘for the rest of the year. Llso Dirk, congratulations on the impact that you are making on Somerset West, it really iy wonderful to hear and to read all the letters that are coming through about yourself cand sent staff. I know that you will go from strength to strength in this area. Please find enclosed Pick ‘n Pay vouchers to the value of Ri 000.00 as a token of the Directors appreciation for what you are doing in this area. With best wishes for the future. Yours sincerely [Lek NICK BADMINTON General Manager W/Cape A DIVISION OF PICK ‘n PAY RETAILERS (PTY) LTD. nee no 7an7sa67 Pick'n Pay Centre, Commer Main an Campground Roads, Claremont 7708 P.O. Box 28087, Claremont 7735, South Africa. Te: (021) 855-1000, Fax: (021) 683-7715 (Int. +27) LOCAL DIRECTORS NP. Badminton, GJ. Gibbons, D.C.A. Smith, PAA. Snow MANAGEMENT BOARD Directors: F.D. Ackerman (Chairman), &.R. Summers (Managing Director), Pl. Connellan, H.R. Herzteld, A. Jakoet, 1d. Joubert, M. Limbouris, M. Puli, M. Rosen, FP. van der Wall, JC. van Rooyen, A.E. Zelinsky, NP. Badminton. N/A. Bickel. I Motatna (alt L’A Saacks fal.)16 March 1999 ATTEN DIRK COETZEE, FROM NICK BADMINTON ‘Thank you for your note on the One-on-One communication in your store, 1 agree wholeheartedly that it is every staff members responsibility to attend the One-on-One. Thank you for the positive way in which you are handling this,Ss 17 March 1999 ATTEN DIRK FROM NICK Please put Leola Marsdorp's name forward for a Take 5. The attached letter shows exceptional customer service, Ferhaps you would like to read this letter out at your next one-on-one and then discuss customer focus. Thanks \26RO Apermen (Charman), SA. Symmes araciy Orecon,P.Comelan HR Here A Jao, Picknigay SUPERMARKETS 18 March 1999 DIRK COETZEE PICK n PAY SOMERSET WEST Dear Dirk Once again I have had a telephone call commending you on Your outstanding customer service. Mrs Pat Engelbrecht has telephoned so say how quickly you reacted when she é discovered that her pasta, recently purchased from your Sais store, was invested with weevils. : Well done on your outstanding service !!! Yours sincerely NICK BADMINTON eae : General Manager W/Cape 7 [ADIISION OF PICK i PAY RETAILERS (PTY) LTD. ns a uerenr eset 5 ck n Pay Centre, Come: Male ar Carpotcund Roses seen cD P.O Box 29087, Clarmoni 7735 Soum Aca, Tel(') S56 ODD, Par ENN EERy Gre az7) toca oecToRS NP. Badminton, Go Gitar BER. Sith, PA Soom * MANAGEMENT BOARD, ‘e.deuber. Miracle M Posen van dra U6 van yes Se Se N-PeBodinintn,N.A Beet. Moiung (ah Lk Sasce oeick ni Jay SUPERMARKETS 4 May 1999 DIRK COETZEE PICK n PAY SOMERSET WEST Dear Dirk Thank you for your time at the Store Results meeting as well as for forwarding your Blue print on Better/Improved Customer Service. Somerset West has a record for outstanding customer care and I am pleased to read your points on how to enhance this area of the business by assisting staff with merchandise knowledge ete Well done and thank you for the superb job you and your staff are doing at Somerset West Yours sincerely Mak NICK BADMINTON General Manager W/Cape A DIVISION OF PICK PAY RETAILERS (PTY) LTO. ne no ror07 ok nPay Cente. Comma ag ara Canzofoond Rosca, Caremant 7700 0. Box 2907, Claremont 7795, South te, Tt (02) 658-1000, Fax (C21) 61 S347 (+27) Loca piREcTORS {NP Badminton, Ga Gibbons, DER. Sith, PA, Sow MANAGEMENT BOARD RD Ackorman {Onaiman), SF, Summers [Manateg Drei, P.Connelan HAL Henle. A.Jskoe, ‘Noubert -Linbovris Mt Pui hi osen FP van der Wat, 6 van ccyen &E Zelnsiy ‘NP Bodmin, fA Bc Moran fat) CA. Sone a)Pick ni Say 2B SUPERMARKETS 11 MAY 1999 DIRK COETZEE PICK ‘N PAY. SOMERSET WEST Dear Dirk The Western Cape Result for the year ending February 1999 was nothing short of phenomenal. In view of this, it gives me great pleasure to inform you that your share in our region’s profit for the past financial year amounts t TOTAL BONUS: R 45000 December 1998 bonus already received: R 10200 May 1999 bonus R 34800 The opportunities which face us in the current year and the additional effort we shall all have to put into maintaining our past achievements, are challenging, but | am confident that | shall be able to rely on you to play your part in further successful results Thank you for what you have and continue to do the Western Cape region and the company. Kind regards Yours sincerely NICK BADMINTON A DIVISION OF PICK 'n PAY RETAILERS (PTY) LTD. nes 10 7008793107 Pick n Pay Centre, Corner Main and Campground Roads, Claremont 7708 P20, Box 20087, Claremont 7735, Sauth Alriea. Te (021) 658-1000, Fax: (021) 683-7715 (Int. +27) LOCAL DIRECTORS NP. Badminton, G.J. Gibbons, D.C.R. Smith, PA. Snow MANAGEMENT BOARD. Directors: R.D. Ackerman (Chairman), S.8. Summers (Managing Director), P. Connelion, H.R. Herzietd, A. Jakoet, LJ! oubert, M. Limbouris, NM, Pulk, M. Rosen, FP. van der Wal, J.C. van Rooyen, 4.£. Zelinshy,Pick niQay 7 SUPERMARKETS 19 May 1999 DIRK COETZEE AND TEAM PICK n PAY SOMERSET WEST Dear Dirk and Team Thank you for the effort put into making Mother's Day thereby making it a memorable event in your store. I can see from the photographs that a festive time was had 1 would like to encourage you all to continue making Somerset West a great place to be for both customers and staff. Kind regards Yours sincerely NICK BADMINTON General Manager W/Cape ‘ADIISION OF PICK m PAY RETALLERE (PTY) LTD. nto no merme Pe rel’, Cerne Man on Ganpoouna Roads. Caromant 709, PO. Sor Seer, Claomant 7736 Sout Alea Tt (021) 658100, Boyer Free rsa, am Fs (eT ar Loca pinecrons Ne. Bacmiton, G:F Gébons, OER mh, PA Snow MANAGEMENT BOARD Peter men SF, Sarena Wars Orel) P Corvaay, HA Heh, suwe ‘odor nouns, MPU Mowat Fan ger Wall I san Rage A ics NP. Bacon, WA Bixe| Molaung fat) Ua Same oaPick niSJay las SUPERMARKETS 11 June 1999 DIRK COETZEE PICK ‘N PAY SOMERSET WEST Dear DIRK It gives me great pleasure to inform you that your monthly salary has been increased by R 1800 to R 12500 with effect from 1 June 1999. In order to ensure the continued success of our company it will require further determination and commitment from us all. Your annual package is now R 214220 made up as follows: GROSS ANNUAL SALARY R 150000 BONUSES DEC 98 & MAY 99 7 R 45000 PRIVATE USAGE OF COMPANY CAR : R 18220 STORE MANAGER'S ALLOWANCE R 1000 TOTAL _ R 214220 Not included in the above total is the Company's subsidy of your medical aid, retirement scheme and insured benefits, nor your shareholding which provides long-term asset growth. Thank you again for what you are doing to support me and the Company. Kind regards \ en say Ve Wer’ ull bb gk 7 iwt PETER SNOW wi? A DIVISION OF PICK 'n PAY RETAILERS (PTY) LTD. Re@.No.7sve73007 Pick n Pay Centre, Corner Main and Campground Roads, Claremont 7708, P.O, Box 23087, Claremont 7735, South Africa. To: (021) 658-1000, Buyers Fax: (021) 671-5917, Admin. Fax: 682-7718. {int #27) LOCAL DIRECTORS N.P. Badminton, GJ. Gibbons, DCR. Smith, RA. Snow MANAGEMENT BOARD Directors: R.D. Ackerman (Chairman), S.A. Summers (Managing Director), Pl. Connellan, H.R. Herzteld, A, Jekoet, J. Joubert, M.Limbouris, M.Pulik, M. Rosen, FP. van der Walt, J.C, van Rooyen, AE. Zelinsky, NP. Badminton, N/A. Bicket. |’ Motauna (al), LA. Saacks (at)ick ni Jay SUPERMARKETS {Alb 29 June 1999 DIRK COETZEE AND STAFF PICK n PAY SOMERSET WEST Dear Dirkand Staff Heartiest congratulations on achieving 2nd position the “Beat the Heat" Promotion with Bromor Foods for the smaller stores, Please thank everyone involved in this promotion for their diligence to the task and the excellent marketing of the products in the store, Kind regards (lat NICK -ADIVISION OF PICK PAY RETAILERS (PTY) LTD tea no stra? Pin Pay Cert, Cone ign ans Gampgraure Aas, Crem 173, PO. bon 29067, Claremont 7795 ‘Sout hia, Te (02) 680-1000, Buyer Fax (24) 671-59, aomin Fx (Cet) S87 (ea) eu omnecrons 2) Wo ean, SE Tene, 2A Sa MawAGeVENT BOARD A.D Ackerman Chasman), SA Summers (Managing Decor, PJ. Conalian, HA, Heres, A Johor, [Niue a Larus Me Pull Mt Rover PP van drial 6 van yen SE Senso NEP Batis, A Bot Motaueg (oh, A Sees (ak)lick n} Slay SUPERMARKETS (24 12 August 1999 DIRK COETZEE PICK n PAY SOMERSET WEST Dear Dirk ‘Thank you for forwarding Mr Runnalls letter from your local newspaper and well done on the superb service that he confirms you are providing to the Pick 'n Pay customers in Somerset West Thanks for your wonderful attitude Dirk shown towards customers and staff alike, Please continue to keep up the high standards that you have set for both yourself and your staff Kind regards U NICK BADMINTON General Manager W/Cape [ADWMISION OF PICK m PAY RETAILERS (PTY) LTD aca. rarer Pie n ay Cane, Corer Main ana Camgfound Roads Crema’ 7700 Po. Box 22067, Carement 7798, Soumatin, Tl [ce GSS 1000, Fax (59) OF 2047 (in. +27) Locat oIRECTORS NP Bscminon, Go Geoons OER Sth, BA. Snow MANAGEMENT BOATO A.D Ackerman Chima). SR, Summers (anasing Distr 2 Connolan, HAL Herta, A.sakon, 1 SPSoubert Mc Linbutns, Punk, Roses PP ranger ak wan nyen, AE Zeki Wap Basin, NABoL I Metaung at), LA. Soses (a)PickniZ ry l2¢ SUPERMARKETS 9 September, 1999 Dirk Coetzee Pick ‘n Pay SOMERSET WEST Dear Dirk This is just a short note to thank you for your assistance at the Somerset Mall store Eddie told me that he was very impressed with the way you handled the store over the three days and cannot stop talking about the condition he found the store when he returned from the conference, Thank you for what you are doing and the willingness you show by always making yourself available when needed Kind regards Yours sincerely Le al COLIN SYLVESTER ~ REGIONAL MANAGER ADIVISION OF PICK 'n PAY RETAILERS (PTY) LTD. nc. wo. 700470907 Pick 'n Pay Centro, Corner Main and Campground Roads, Claremont 7708, P.O. Box 28087, Claremont 7735, ‘South Alrioa, Tet (021) 658-1000, Buyore Fax: (O21) 671-5917, Admin, Fax: 669-7716, (Int. +27) LOCAL DIRECTORS ), G. Ackerman, G.J. Gibbons, C. Reed, DG.R. Smith, RA. Snow MANAGEMENT BOARD Directors’ B.D. Ackerman (Chaitman), SR. Summers (CEO), PJ. Connellan, H.R. Herzfeld, A. Jakoet, I J.Joubort. M. Limbouris, M. Pulls. M, Rosen, FP. van der Walt, J.C. van Rooyen, A.E. Zelinsky, NP. Badminton ( General ManagKLEINBOSLAAN 202 VAN DER STEL 7130 DIE BESTUURDER PICK ‘n PAY HOOFWE6- SOMERSET- WES 7130 GEAGTE MNR COETZEE EK WIL GRAAG VIR U EN U PERSONEEL BAIE DANKIE Sé VIR DIE HULP WAT U AAN MY VERLEEN HET OP VRYDAG 10 SEPTEMBER 1999 TOE EK SIEK WAS EN NIE MY DAAGLIKSE INKOPIES SELF KON DOEN NIE. BY NAVRAAG OF U DIE KRUIDENIERSWARE VIR MY BY MY HUIS KON BESORG, HET U SONDER HUIWERING DAARTOE INGESTEM.IN DEESDAE SE ONBETROKKENHEID VAN EEN PERSOON TEENOOR '‘N. ANDER, WAS DIT VIR MY EN MY GESIN ‘N RIEM ONDER DIE HART. EK WIL OOK DIE GELEENTHEID GEBRUIK OM U EN U PERSONEEL TE BEDANK VIR DIE VRIENDELIKHEID EN BEHULPSAAMHEID WAT EK DAAGLIKS IN U WINKEL ONDERVIND.DIT IS ONGEKEND IN ANDER BESIGHEDE IN DIE OMGEWING. WEES ASSEBLIEF VERSEKER VAN MY GETROUE ONDERSTEUNING IN DIE TOEKOMS.ick'n} Jay Gt" ye SUPERMARKETS a (habe wide kik typo Go th Una Meh) om de hula. Shin Ma ame bay ty pre out ar od of ale ik ADIVISION OF PICK 'n PAY RETAILERS (PTY) LTD. nec. No.7ave72007 ick 'n Pay Contre, Corner Main and Campground Roads, Claremont 7708, P.O. Bex 23087, Claremont 7735, South Alrica. Tel (021) 658-1000, Buyers Fax: (021) 671-8317, Admin. Fax: 683-7718. (int. 427) LOCAL DIRECTORS N.P. Badminton ( General Manager), JG. Ackerman, Gul Gibbons, C. Reed, D.O.A. Smith, PA. Snow MANAGEMENT BOARD Directors: A.D. Ackerman (Chairman), S.R. Summers (CEO), Pal. Connelian, H.R. Herzield, A. Jakoet, |. Joubert, M.Limbours, M. Pulk, M. Rosen, EP. van der Wal, J.C van Rooyen, 2.€. Zelinsky,PickniQay | | SUPERMARKETS 8 October 1999 DIRK COETZEE ) PICK n PAY SOMERSET WEST Dear Dirk Many thanks for the copy of the letter from Pieter Steyn complimenting you on the shopping you organised for him. Your customer service is out of the top draw and your customers are indeed very grateful for the wonderful job that you do in this store, Well done. Regards luk NICK A DIVISION OF PIGK n FAY RETAILERS (TY) LTO nea no anrscr Pik:n Pay Gene, Carer Maun an Campajound Roads, Garena 7798, 2° Box 2987, Claremont 7735, ‘ovine. To (O58) 658 TODD, Buyers Fan (02H 1 9817, Ramune Fan (OS BESTE Cat) Locat pinecrons NP Badmiton (Geoese Manager, 16 Aexoiman, G1 Gitbons C. Read, DCR. Sie, PA. Snow luanace ene Roan choman (Chama, SA Summers (SEOs Ps Comelan 1, Heat A Jako 1d lor Lute Mak A Boson, EP sons Hak J. van Rooyen AE Seba, 1. PBadmanon wataung CA Sacks