Wome To : Dirk Coetzee Pick 'n Pay, Long Beach ce : Llewellyn Dyer Linda Saacks San Me Donald From: Amelia Bergsma Date : 10 September 2001 Re t Customer Surveys | wouid like to congratulate you and your team for achieving good results with the Customer Surveys. It is wonderful to see that your store has achieved scores of 90% or more on all the eight factors we are measuring. Well done! I would however like to remind you that although for example 90% of the customers feel that there are usually short queues af the Service Areas in your store, it is not necessarily their experience all the time. This is why it is so important to consistently measure the customer's experience in our stores and to have personal contact with them on a regular basis. Thank you for all the effort you have put into the Customer Surveys thus far and we look forward to even higher scores in the next round. Once again well done! Kind Regards CBs ce—2 Amelia Bérgsma [DEVELOPMENT INSTTUTE OF PICK PAY RETAILERS (FPP LTD 456. wrv0 2 tous Cg Cai Coe ahi eon es ara eo, 208 PO Bon 098, Fourwas, Sandton th Arica, re on Tu TCI MEDI tne a. eb waepcknpayen 2a ce tiANACEMENT ROARGOF DIRECTORSMr. Dirk Coetzee 5 Jasmine Close StoreManager Peers Village Pick’ n Pay Private Bag X2 Longbeach Mal} Valyland 7978 12 September 2001 Dear Sir, In June 2001 I purchased from your Delicatessen a Sandwich Platter. In August 2001 I purchased a Sandwich Platter and 2 B.B.Q. Platter 1 want to report to you that on both occasions our guests were unanimous in their praise of the Platters, and I would be obliged if you would pass the praise down to the Deli Manager and the Deli staff. Thank you all for a most marvellous spread of food. Yours sinegrely IL Mi TL. SPILLER Me (3](Pick niSay Discount Supermarket 12" September 2001 DIRK COETZEE AND STAFF PICK n PAY LONGBEACH Dear Dirk and Staff Brenda Witte has told me of the care and consideration shown to @ customer, Mrs Murphy, in your store. She is the mother of twins and the staff have come to her aid on two occasions and she is very grateful and appreciative of your help. i would like to compliment you all on the sensitive care shown, towards Mrs Murphy and her children. Well done !! With kind regards DAVID SMITH Director W/Cape SHOU OF PICK PAY RETADLERS JPY) LTD 0 No ee WESTERN CATE Pack Cee Corner Min dampen Roads Cnenen 7.PO Bo Talos es Sean Baper ac ED SAF a etsre wer pAlapayEOS MANAGEMENT BOARD DIRECTORS 1 pceraniChaan Sh oc Sees nin Dei Te Aisin sho Condos, DG. Cope Eis HR Herel bot 1) Toe! Mean Apulia, FP ender Wal es BoonenPickniQay Discount Supermarket ls Y. 18 September, 2001 Dirk Costee Management and Staff Long Beach Store Dear Dirk and Staff Brenda Witte has informed me of the care and consideration shown to one of our customers. Mrs. Murphy. in your store. She is full of praise for the excellent care and service on more than one occasion. It is this care and service that will ensure the continued success of your store, Congratulations to all of you, as you continue to live the mission and values of our Company in your quest for world-class status in the World of Retailing. Kind Re Gis JULIAN HOBSON REGIONAL MANAGER DIVISION OF PICK n PAY RETAILERS (PT) LTD. REC NO. 6 0 WESTERN cart Pn Pay Cente, Cerner Main and Campground Rou, Claremont 7708, PO, Box 23067, Caen Te (021) 88-1000, Bayer Fa (21) 03.5017, Admin Fon 689-715. 37), Wate: pcan coz LOCALDIRECTORS Lywelyn Dyer {Gone Manager). Brew, SMasConsk, DER. Sith MANAGEMENT BOARD DIRECTORS RD Ackerman Chairs, 518 Sumer Chit Enerve Miser] NP dnt Manasing Dictor Reid LG Ackerman BosLong Beach Store -1- - Sat, 29 Sep 2001 17:37:4 gS ___ "Julian Hobson" Ahern (Cham To Seheenmns OG Co| 1 i Pick ni ay Discount Supermarket [40 9 November, 2001 DIRK COETZEE PICK ‘N PAY LONG BEACH MALL Dear Dirk It gives me great pleasure to inform you that your annual bonus amounts to R 17,633-00. Thank you for your contribution over the last 12 months towards the success of the Western Cape region May I take this opportunity of wishing you and your family everything of the best over the festive season and the New Year. Kind regards. Yours sincerely pines LLYWELLYN ‘DYER JULIAN HOBSON 140 ou dll dee | -ADIVISION OF PICK FAY RETAILERS (PT LTD. REG NO and arpgunt Reds Carer 7 1.0. on 208 Clarerent Pou (R11 0:7, cin Fax S37 Gt +22), Mee! wo Pick n Pay Cente Comer Mi oath in LOCAL DIRECTORS, Liywelyn Dyer Gener. Manage) Beaun S MacDonald, CR Sah MANAGEMENT 8QARD DIRECTORS : 2D jeharman (Chat. Semmoes (Chil Eseries Mee) Nf Hamat Wnasane Delo Kea LC Aeherman, Besores/ICAWINNT wystem32ihdoole dll/dnserror htm 1 From: “Julian Hobson" To: piéman@pnp.co.za Date sent: Mon, 19 Nov 2004 41:28:59 +0200 ‘Subject: Turnovers Priority: normal Hi guys, Congratulations on brilliant turnovers over the weekend. At this rate we will do in excess of 40,5 million for the period. Or is that being too conservative? Congratulations on winning the React survey for Management, Produce and General Merchandise. | would have suspected some irregularity i you had not won in these Depts! ‘Achieving a second place for the Delis also a fantastic achievement, Perhaps the Piahn in this Dept should take a trip to Stellenbosch and compare notes with that Store? Llewellyn had a very good visit on Friday. He was extremely tatighed and obviously your turnovers are music to all at Support See. As a region we have made up some lost ground over the past week We are now slightly over 4 million under budget, down from 6.8 million the previous week. | have asked P9 to contact you re the Pilchards which are out of stock - hopefully they can help. Kind regards, Julian(Ve ATIN LONG BEACH! D COETZEE SOMERSET MALL / E BEUKES CAMPS BAY / A WEINBURG. CONSTANTIA / T JOFFE, FROM, DAVID SMITH DATE: 13/11/2001 Please note, I have your cheques for the recent Lever Bros Promotion. which | informed Charl to bank. He will send you a receipt. Well done to all of you. Long Beach ~ R8 000 Somerset Mall - RS 000 Constantia — R2.000 Camps Bay ~R1-000 You can add this to your monthly free stock. Thank youPickn¥Say 92, 3rd December 2001 To Dirk Coetzee, Management & Staff (16) From: Neville Large cc: Julian Hobson, Lywellyn Dyer Dear Dirk & Team, 1 would just like to say how impressed Iam atthe high standards maintained in your store. During my visits to your store on the past two Fridays, the standards at 3pm were really outstanding, Despite the store being busy the fresh food areas in particular, were well displayed and could not be faulted. Please congratulate all staff for giving the attention to detail ehat really makey& Big difference in the presentation of the store Keep uf the gogd work, It will pay off in your results. ‘Neville Large PS: Ihave heard from friends in the valley that they are not {impressed with the new Woolworths store in Fish Hoek = ne doubt “Tow to the standards they have become accustomed to at PnP. AnIvBsO CF PICK PAY RETAILERS ery) LT. SESTERN CAPE ee a pf Gon Come sh and Camper Kats 70. F708, sot Drer(Greal Manage DS Bren dace, CR Sth OSE DE«jhobson@pnp.co.za> 19 Y From’ “Julian Hobsor To: p16man@pnp.co.za Date sent Mon, 3 Dec 2001 11:10:48 +0200 Subject: Turnovers Priority: normal Hi | am bowied over with the fantastic figure you have achieved for period 10. A record! Well done to Abdullah for holding the fort over the last weekend. Cream cakes were flying out of the Store | hear. Keep up the fantastic work. Best wishes, Julian,Pick nz M4 (aS) Discount Supermarket 3" December 2001 DIRK COETZEE and STAFF PICK n PAY LONG BEACH Dear Dirk and Staff | was pleased to read how impressed Neville Large has been with Longbeach store and staff on his Fecent visits. Your store he says is definitely “Fit for Five” and I thank you all for the dedication that you have given to your customers on this. Well done and keep up the great work Kind regards “lt LLYWELLYN DYER General Manager W/Cape "nei Doe Genera Mimgel OS Bun. ScD D.C Seth ec ” ing Dicer est) Aeterna Chin Su STi