COLLEGE OF BUSINESS, HOSPITALITY AND TOURISM STUDIES

SCHOOL OF MANAGEMENT & INFORMATION SYSTEM

DEPARTMENT OF MANAGEMENT, IR & OHS

MGT606 16 Credit Points Quality Circles in Management Trimester 1 2012

UNIT COORDINATOR: TBA

CONTRIBUTING LECTURERS: TBA
TUTORS: N/A

LECTURES: TBA (on FNU Homepage)

LABS: TBA (in class in week 1)

CONSULTATION TIME: Walk-in: TBA (in class in week1)

Or through appointment with the Dept secretary

PREREQUISITE: MGT501 OR equivalent

E-INFORMATION: All pertinent information relating to the unit shall be posted on

Moodle and Class share. Students are required to check their emails
regularly for communication from the lecturer. Check the
announcements on the Moodle or/and class share.

TOTAL LEARNING HOURS:

Contact Hours 72
Lectures 48
Tutorials (using labs) 24
Labs/Workshops -
Field Trip(s) -
Self Directed Learning (during term) hours 96
Self Directed Learning (Mid-Term Break) hours 24
Self Directed Learning (Study & Exam Weeks) hours 48
Total Learning Hours 240

1
1.0 Welcome

I welcome you to this Unit and hope that you will find it enriching and interesting. This unit will
introduce you to the an overview of the history of quality management, from mere 'inspection' from
Total Quality Management, and its modern 'branded interpretations as 'Six Sigma in Quality Circles.

2.0 Unit Description

A quality circle is a volunteer group composed of workers (or even students), usually under the
leadership of their supervisor (but they can elect a team leader), who are trained to identify, analyze
and solve work-related problems and present their solutions to management in order to improve the
performance of the organization, and motivate and enrich the work of employees.

The purpose of this unit is to acquaint students to the philosophy and principles of Quality Circle.
This unit will provide an understanding and importance of the concepts such as employee
participation/involvement, teamwork, continuous improvement, communication and so on.
Furthermore, the unit would enable the students to develop people skill, their capabilities,
confidence and creativity through cumulative process of education, training, work experience and
commitment.

3. 0 Learning Outcomes

On successful completion of this unit, students will be able to:

Evaluate the Quality Circle activities and its overall importance in an organization.
Diagnose the history of TQM and be able to identify its principles and various
philosophies.
Analyze the notion of Quality and Quality Management and the origins of the
consensus which drive those ideas.
Design policies and practices of Quality Circles which lead to the building of a
customer focus in an organization.
Analyze the importance of motivation and quality circles in an organization
Interpret the implementation process of Quality circles in an Organization.
Diagnose management of Quality Circle activities.
Judge the variation in the System (input, process, output), its causes and means of
control.
Interpret the Quality Circle approach in problem solving (PDCA cycle).
Evaluate the Ishikawas continuous improvements tools.

4.0 Unit Content and Reading References

Topic 1: The Overview of Quality Circle activities

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 16

Learning Outcome: The students should be able to determine the Quality Circle activities and its
overall importance in an organization.

2
 PERFORMANCE CRITERIA:
1.1 Define the concept Quality Circles.
1.2 Evaluate what could be achieved through Quality Circles.
1.3 Judge the benefits of Quality Circles activities to the organization.
1.4 Diagnose the effectiveness of Quality Circles in an organization.

Reading Resource Materials:

1. Lecture Notes
2. Rao, A., etal., (1996).Total Quality Management: A cross Functional Perspective, John Wily &
Sons.
3. Pandaram, A. (2007). Total Quality Management, John Wiley & Sons Australia Ltd.
4. Eureka, William E. and Ryan, Nancy E., (1988). The Customer Driven Company: Managerial
Perspectives On QFD, Dearborn, MI: American Supplier Institute Press.
5. Harrington, H. James, (1991) Business Process Improvement: The Breakthrough Strategy For
Total Quality, Productivity And Competitiveness, New York, N.Y., McGraw-Hill.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 48 hrs/10 4hrs
Exam
Study journal articles 5 pp x 12 1 hr Reading newspapers, 3 hrs
mins business magazines,
watching TV news
Searching internet 2 hrs Seminar (includes 24 hrs/10 2hrs
presentation
Total Self Directed Learning = 16 Hours

Topic 2: The history of TQM and its principal contributors (Deming, Joiner, Juran, Ishikawa
and Taguchi)

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 20

Learning Outcome: After studying this chapter students should be able to appreciate the history of
TQM and be able to identify its principles and various philosophies.

PERFORMANCE CRITERIA:
2.1 Develop an art of listening to the voice of consumers.
2.2 Describe consumer centered tactics.
2.3 Interpret consumer perceptions.
2.4 Evaluate quality and value as defined by customer/client.

Reading Resource Materials:

1. Lecture Notes
2. Rao, A., etal., (1996).Total Quality Management: A cross Functional Perspective, John Wily &
Sons.

3
 3. Pandaram, A. (2007). Total Quality Management, John Wiley & Sons Australia Ltd.
4. Walton, M. 1986. The Deming Management Methods, The Pengin Putnam, Inc.
5. Juran, J. M. 1992.Juran on Quality by design: The new steps for planning Quality in to Goods
& services, Juran Institute, Inc. USA.
6. Zeithamel, Valerie A., Parasuraman, A., and Berry, Leonard, (1990). Delivering Quality Service:
Balancing Customer Perceptions And Expectations. New York, NY: The Free Press.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 48 hrs/10 4hrs
Exam
Study journal articles 15 pp x 12 3 hrs Reading newspapers, 4 hrs
mins business magazines,
watching TV news
Searching internet 3 hr Seminar (includes 24 hrs/10 2hrs
presentation
Total Self Directed Learning = 20 Hours

Topic 3: The notion of Quality and Quality Management

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 18

Learning Outcome: After studying this chapter student should be able to analyze the notion of
Quality and Quality Management and the origins of the consensus which drive those ideas.

PERFORMANCE CRITERIA
3.1 Apply scientific methods to obtain continuous improvement in an organization.
3.2 Explain strategies for reducing variations.
3.3 Analyze basic quantitative tools (tabular and graphic presentation of data).
3.4 D i a g n o s e statistical process control.
3.5 E v a l u a t e controls charts.

Reading Resource Materials:

1. Lecture Notes
2. Rao, A., etal., (1996).Total Quality Management: A cross Functional Perspective, John Wily &
Sons.
3. Pandaram, A. (2007). Total Quality Management, John Wiley & Sons Australia Ltd.
4. Evans, J. R. 2011. Quality & Performance Excellence, 6th Ed. South Western, Cengage
Learning.
5. Evans, J. R. & Lindsay, W. M. 2008. The Management & Control of Quality. 7th Ed. Thomson
Learning Inc.

4
 SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 48 hrs/10 4hrs
Exam
Study journal articles 5 pp x 12 1 hr Reading newspapers, 3 hrs
mins business magazines,
watching TV news
Searching internet 4hrs Seminar (includes 24 hrs/10 2 hrs
presentation
Total Self Directed Learning = 18Hours

Topic 4: The policies and practices of Quality Circles which lead to the building of Customer Focus
in an organization.
Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 22

Learning Outcome: After studying this chapter students should be able to design policies and
practices of Quality Circles which lead to the building of a customer focus in an organization.

PERFORMANCE CRITERIA:
4.1 Explain Joiners seven step for continuous improvement.
4.2 J u d g e t h e requisites for initiating change.
4.3 D e s i g n implementation of fundamental change in an organization.
4.4 Understand implementation of TQM as an aspect of fundamental change.
4.5 Describe best practices and benchmarking tools.

Reading Resource Materials:

1. Lecture Notes
2. Rao, A., etal., (1996).Total Quality Management: A cross Functional Perspective, John Wily &
Sons.
3. Pandaram, A. (2007). Total Quality Management, John Wiley & Sons Australia Ltd.
4. Evans, J. R. 2011. Quality & Performance Excellence, 6th Ed. South Western, Cengage
Learning.
5. Taque, N. R. 2005. The Quality tool box. 2nd ed. ASQ Quality Press, Milwaukee, USA.
6.
SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 48 hrs/10 4hrs
Exam
Study journal articles 15 pp x 12 3 hrs Reading newspapers, 4 hrs
mins business magazines,
watching TV news
Searching internet 5hr Seminar (includes 24 hrs/10 2hrs
presentation
Total Self Directed Learning = 22 Hours

5
Topic 5: Motivation and Quality Circles activities
Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 12

Learning Outcome: After studying this chapter students should be able to analyze the importance of
motivation and quality circles in an organization.

PERFORMANCE CRITERIA:

5.1 Examine how to obtain total participation through motivation.

5.2 Design a TQM based appraisal and reward system.
5.3. Develop Quality Circles Activities that aim at continuous improvement.

Reading Resource Materials:

1. Lecture Notes
2. Rao, A., etal., (1996).Total Quality Management: A cross Functional Perspective, John Wily &
Sons.
3. Pandaram, A. (2007). Total Quality Management, John Wiley & Sons Australia Ltd.
4. Okes, D. 2009. The Root Cause Analysis: The Core of Problem Solving & corective action. ASQ
Quality Press, Milwaukee, Wisconsin.
5. Pande, P. & Holpp, L. 2002. What is six sigma. Mc Graw Hill Companies.
6. Evans, J. R. & Lindsay, W. M. 2008. The Management & Control of Quality. 7 th Ed. Thomson
Learning Inc.
SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 48 hrs/10 4hrs
Exam
Study journal articles 5 pp x 12 1 hr Reading newspapers, 1 hrs
mins business magazines,
watching TV news
Searching internet Seminar (includes 24 hrs/10 2hrs
presentation
Total Self Directed Learning = 12 Hours

Topic 6: Implementation of Quality circles in an Organization

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 16

LEARNING OUTCOME: After studying this chapter student should be able to describe the
implementation process of Quality circles in an Organization.
PERFORMANCE CRITERIA:
6.1 Diagnose the steps in implementing Quality Circles.
6.2 Identify the roles of the Steering Committee.
6.3 Discuss the roles of Quality Circles Secretariat.

6
6.4 Understand the role of the Department of Quality Circle Committee.
6.5 Distinguish the role of Facilitators and Circle Leaders.

Reading Resource Materials:

1. Lecture Notes
2. Rao, A., etal., (1996).Total Quality Management: A cross Functional Perspective, John Wily &
Sons.
3. Pandaram, A. (2007). Total Quality Management, John Wiley & Sons Australia Ltd.
4. Evans, J. R. & Lindsay, W. M. 2008. The Management & Control of Quality. 7 th Ed. Thomson
Learning Inc.
SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 48 hrs/10 4hrs
Exam
Study journal articles 5 pp x 12 1 hr Reading newspapers, 1 hr
mins business magazines,
watching TV news
Searching internet 4hrs Seminar (includes 24 hrs/10 2 hrs
presentation
Total Self Directed Learning = 16Hours

Topic 7: Management of Quality Circle activities

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 16
Consultation Hrs: 2

LEARNING OUTCOME: After studying this chapter students should be able to diagnose
management of Quality Circle activities.

PERFORMANCE CRITERIA
7.1 Evaluate the monitoring and control of Quality Circle activities.
7.2 Design Rewards and Recognition of Quality Circles.
7.3 Evaluate of Quality Circle activities.
7.4 Identify the Quality Circle activities on sustainability.
Reading Resource Materials:
1. Lecture Notes
2. Rao, A., etal., (1996).Total Quality Management: A cross Functional Perspective, John Wily &
Sons.
3. Pandaram, A. (2007). Total Quality Management, John Wiley & Sons Australia Ltd.
4. George, M. L. & Rowlands, D. & Kastle, B. 2004. What is lean six sigma. Mc Graw Hill, 2 Penn
Plaza, New York.
5. Okes, D. 2009. The Root Cause Analysis: The Core of Problem Solving & corective action. ASQ
Quality Press, Milwaukee, Wisconsin.

7
 SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 48 hrs/10 6hrs
Exam
Study journal articles 5 pp x 12 1 hr Reading newspapers, 1 hr
mins business magazines,
watching TV news
Searching internet 2hrs Seminar (includes 24 hrs/10 2 hrs
presentation
Total Self Directed Learning = 16Hours

Topic 8: Variation in the System (input, process, output), its causes and means of
Control)
Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 14

LEARNING OUTCOME: After studying these chapter students should be able to judge the variation in
the System (input, process, output), its causes and means of control.
PERFORMANCE CRITERIA:
8.1 Use scientific methods to obtain continuous improvement.
8.2 Explain strategies for reducing variation.
8.3 Analyze basic quantitative tools .
8.4 Formulate statistical process control.
8.5 Examine control charts.
Reading Resource Materials:

1. Lecture Notes
2. Rao, A., etal., (1996).Total Quality Management: A cross Functional Perspective, John Wily &
Sons.
3. Pandaram, A. (2007). Total Quality Management, John Wiley & Sons Australia Ltd.
4. Montgomery, D.C. 2008. The Management and control of quality, 7th Ed. Thompson Learning
Inc.
5. Evans, J. R. & Lindsay, W. M. 2008. The Management & Control of Quality. 7 th Ed. Thomson
Learning Inc.
6. Bestfield, D.H.2000. Quality Control, 6th Ed. Prentice Hall Inc.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hr
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 48 hrs/10 6hrs
Exam
Study journal articles 5 pp x 12 1 hr Reading newspapers, 1 hr
mins business magazines,

8
 watching TV news
Searching internet Seminar (includes 24 hrs/10 2hrs
presentation
Total Self Directed Learning = 14 Hours

Topic 9: Quality Circle approach in problem solving (PDCA cycle)

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 18

LEARNING OUTCOME: After studying these chapter students should be able to interpret the Quality
Circle approach in problem solving (PDCA cycle).
PERFORMANCE CRITERIA
9.1 Examine the systematic approach widely known as Plan-Do-Check-Action cycle
9.2 Explain the concepts and strategies of Plan
9.3 Analyze the activities of trying out the right solutions in activity Do
9.4 Formulate the method of data collection to verify effectiveness in Check function
9.5 Design effective solutions in the Action phase.
Reading Resource Materials:
1. Lecture Notes
2. Rao, A., etal., (1996).Total Quality Management: A cross Functional Perspective, John Wily &
Sons.
3. Pandaram, A. (2007). Total Quality Management, John Wiley & Sons Australia Ltd.
4. George, M. L. & Rowlands, D. & Kastle, B. 2004. What is lean six sigma. Mc Graw Hill, 2 Penn
Plaza, New York.
5. Okes, D. 2009. The Root Cause Analysis: The Core of Problem Solving & corective action. ASQ
Quality Press, Milwaukee, Wisconsin.
SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 48 hrs/10 6hrs
Exam
Study journal articles 5 pp x 12 1 hr Reading newspapers, 2 hr
mins business magazines,
watching TV news
Searching internet 1 hr Seminar (includes 24 hrs/10 4 hrs
presentation
Total Self Directed Learning = 18Hours
Topic 10: The Ishikawa seven step continuous improvements tools.
Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 16

LEARNING OUTCOME: After studying this chapter students should be able to evaluate the Ishikawas
continuous improvements tools.

9
PERFORMANCE CRITERIA
10.1 Diagnose the check sheets.
10.2 Develop Histograms.
10.3 Interpret Pareto Diagram
10. 4 Design Cause and Effect diagram
10. 5 Evaluate Stratification / Scatter Diagram
10.6 Understand Graphs and control chart
Reading Resource Materials

1. Lecture Notes
2. Rao, A., etal., (1996).Total Quality Management: A cross Functional Perspective, John Wily &
Sons.
3. Pandaram, A. (2007). Total Quality Management, John Wiley & Sons Australia Ltd.
4. Ishikawa, K. (1982) Guide To Quality Control, 2nd Revised ED., (Asian Productivity
Organization, Tokyo, Japan.
5. Wadsworth, Jr., Harrison M., Stephens, Kenneth S. and Godfrey, A. Blanton, (1986). Modern
Methods For Quality Control And Improvement, Toronto, Canada: John Wiley & Sons, .
Intermediate to Advanced.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 48 hrs/10 6hrs
Exam
Study journal articles 5 pp x 12 1 hr Reading newspapers, 1 hr
mins business magazines,
watching TV news
Searching internet Seminar (includes 24 hrs/10 4 hrs
presentation
Total Self Directed Learning = 16 Hours

5.0 Resources

The recommended texts are:

Rao, A., etal., (1996).Total Quality Management: A cross Functional Perspective, John Wily &
Sons.
Pandaram, A. (2007). Total Quality Management, John Wiley & Sons Australia Ltd.
Fiji Business Excellence framework
Students must also read the listed readings after every topic.

10
6.0 Assessment

1.1 Grades
(a) The overall mark for the unit depends on performance during the trimester (60%) and
performance in the final examination (40%).

Coursework 60%
Participation Individual 5%
Assignment/Case Study Individual 15%
Mid-Semester Test Individual 10%
Case study Group 10%
Project (presentation:5% & 20%
Write-up: 15%)
Total Coursework or Continuous Assessment 60%
FINAL EXAMINATION 40%
TOTAL 100%

(b) In order to pass the unit, that is, to obtain a grade of C or better, it is necessary to score at
least 40% (ie. 16/40) in the final examination. It is highly recommended that students attend
all tutorials/labs/workshops.

1.2 Letter Grade Scale

The following grading scales would be used:

Grade Marks
A+ 90-100
A 80-89
B+ 75-79
B 65-74
C+ 60-64
C 50-59
D 40-49
E Below 40
W Withdrawn from Unit
CT Credit Transfer
NV Null & Void for Dishonest practice
I Result withheld/Incomplete assessment
X Continuing course
DNC Did Not Complete
Aeg Aegrotat Pass
PT Pass Terminating

11
 5.0 Programme Regulations and Dissatisfaction with Assessment

The academic conduct of the students are governed by the University Academic and Students
Regulation (UASR). All students must obtain a copy of the UASR from the FNU academic office and
familiarize themselves with all academic matters.

Should a student be dissatisfied with either the internal or external assessment, they can take the
following steps to get redress of their grievance.

Internal Assessment: The student can refer the work back to the unit coordinator for checking and
reassessment. Following this reassessment, if the student is still dissatisfied, the student may refer
the work to the HOD. The HOD will then appoint another lecturer to examine the work and result will
then stand.
Final Exam: The student can apply for re-check of the grade as per the procedures laid down in the
UASR.

2.0 Plagiarism and Dishonest Practice Regulation

Plagiarism and dishonest practices are serious offences for which offenders shall be penalized.
Students must read the relevant section of UASR to understand the various types of cases defined as
dishonest practices in academic work and to also know the penalties associated with these kinds of
practices.

9. Final Examination Scripts

9.1. A student may obtain a copy of his/her assessed final exam script(s), and all other written
materials submitted for assessment in a unit, upon application on the prescribed form and
upon the payment of the prescribed administration fee(s).
9.2. A student may view online marking guide for in the final exam paper.
9.3. No access to exam scripts shall be permitted after 12 months of the release of results for any
unit.

10. Reconsideration of Assessment and Unit Grades, and Appeals

10.1. A student may apply for reconsideration of the final (end-point) assessment.
10.2. Applications for reconsideration shall be made only after a student has viewed his/her
exam script and the marking guide under the provisions of s14 above, and remains
unsatisfied with the results obtained. The application for reconsideration shall specify the
question(s) which he/she is seeking a reconsideration of, and the basis for this.
10.3. Applications for reconsideration shall be made within five days of the result being released
if the student wishes to pursue a course to which the course(s) under reconsideration is a
prerequisite, or 21 days of the date of release of the results otherwise. Applications need
to be made by lodging a duly completed Reconsideration of Assessment form, together
with the necessary fees for the reconsideration, to the Academic Office, which shall submit
the application to the respective Dean.

12
10.4. The Dean or the Head of the Academic Section authorized by the Dean to deal with
applications for reconsideration of grades shall cause the reconsideration to be done
expeditiously and independently.
10.5. Reconsideration of unit grades shall comprise
10.5.1. a careful check that the referred to examination question and part-question was read
by the examiner and given an appropriate mark;
10.5.2. a careful remarking of the question(s) being asked for reconsideration;
10.5.3. a careful check that the total examination mark has been accurately transposed
within the proportions (% coursework vs. % final examination) previously established
by the examiner;
10.5.4. a careful computation of all the marks awarded for the coursework; and
10.5.5. a careful check that the coursework mark has been accurately transposed within the
proportions previously established by the examiner.
10.6. The application shall be considered and a decision communicated to the Academic Office
within five working days of the receipt of the application for reconsideration from the
Academic Office if the course under reconsideration is a prerequisite to a course that the
student is required to undertake in the term immediately following to complete his/her
Programme, or within ten working days otherwise.
10.7. The outcome of the reconsideration shall be communicated to the student by the
Academic Office within two days of the receipt of the report from the Dean.
10.8. If the student is dissatisfied with the outcome of the application, the student may apply to
the College Academic Appeals Committee for reconsideration of the grade/result. Appeals
shall be made within five working days of the date of the notification of the outcome of
the application for reconsideration. Applications shall be made by lodging a duly
completed form prescribed for this purpose to the Academic Office, which then shall be
sent by the Academic Office to the College Appeals Committee within one working day of
its receipt. The Appeals Committee shall cause a careful reconsideration of the documents
as listed in s15.5 above, as well as cause to be carried out a careful examination of all or a
sample of other scripts (with such sample determined by a specified process by the
Academic Office) for the unit to ensure consistency of marking and assessment.
10.9. The College Academic Appeals Committee shall advise the Academic Office of the
outcome of the appeal within five working days from the date of the receipt of the
application from the Academic Office if the course is a prerequisite to a course that the
student would need to do in the term immediately following to complete a programme or
within 15 working days otherwise. The Academic Office shall advise the student within 24
hours by email or phone.
10.10. A grade may be unchanged, raised or lowered following reconsideration under this
section.
10.11. A student who is dissatisfied with the award of the College Academic Appeals Committee
may appeal further to the Students Appeals Committee for reconsideration of the
decision of the College Academic Appeals Committee. This appeal must be lodged within
two working days from the date of the notification if the course under reconsideration is a
prerequisite to a course that the student is required to undertake in the term immediately
following to complete his/her Programme or within ten working days otherwise.
10.12. Appeals against the decision of the College Academic Appeals Committee shall be made
by lodging the prescribed application form [Appeal: Reconsideration of Assessment] to
the Academic Office.

13
10.13. The Students Appeals Committee shall advice the Academic Office of the outcome of the
appeal within five working days of the date of the lodgement of the appeal if the appeal
concerns a prerequisite to another unit that the student needs to do in the term
immediately following to complete the programme, or 20 working days otherwise.
10.14. A student may be given provisional admission into a unit if the unit whose grade is under
reconsideration or is under appeal is a prerequisite. The admission would be confirmed if
the students application succeeds. If the application fails, the student shall be
deregistered from the unit, with no loss of fee paid for the unit.
10.15. Any and all fee paid for reconsideration of a unit grade , including the fees to get a copy of
the script and to view the marking guide, shall be refunded to the candidate, if, as a result
of the reconsideration or appeals, the grade for the unit is raised.
10.16. The decision of the Students Appeals Committee shall be final.

14