Professional Documents
Culture Documents
Africa
North india
No
No
Bangalore, Punjab
Mumbai, Hyderabad, Delhi, Kolkata, West Bengal, Dehradun
Nepal, Sri Lanka, South Africa
Nepal, Sri Lanka, South Africa
Baroda
Baroda,Surat,Rajkot,Jamnagar
Punjab,Rajashthan
Ahmedabad, Bombay, Rajasthan
All over India
Ahmedabad, Changodar
Gujarat, Rajasthan, Maharashtra
Ahmedabad, Rajasthan, Maharashtra
All over India
no
Baroda,Surat,UP,Jaipur,Rajasthan
3
all over gujarat
8. What problems do you face in dealing with multi-locations?
No
No Problems
No
No
No
No
No problem
no problem after GST is very simple
they are having GST issue currently
dealing criteria imperfection
dealing criteria imperfections
no
No Problems
No Problems
No Problems
No Problems
no
No Problems
no problems
9. Do you have any warehouses in different parts of the city/country? Any problems regarding stocking
Yes
No
No
Yes
No
No
Yes
Yes
No
No
No
No
No
No
no
no
yes- South Africa and Nepal
yes in South Africa, Nepal
no
no
no
yes
no
No
No
No
Yes
No
No
Yes
Yes in Ahmedabad
Yes in Ahmedabad
Yes
No
no
No
no
no
No
10. How many employees are in Sales function?
10-15
5
15
1
4
1
3
7
1
2
5
10
10
3
4 to 5 for Gujarat only
150 employees
150 employees
4
2
1
3
150
2
2
3
2
3-4
Not Specific(All Employees are Sales)
9-10
3
6
4
2
no
3
no
no specific sales employee
4
2
6
10
2
11. If you could share your sample customer details, we can go to them, do a detailed survey
No
No
No
No
No
No
No
No
No
No
No
No
No
No
Yes
Yes
No
No
No
No
No
No
No
No
No
No
No
No
No
No
Yes
No
Yes
Yes
No
No
12. If Yes - Please provide contact details of the customers
No
No
No
No
No
Online Portals
Online Portals
Online Portals
No Profile
No Profile
No Profile
Online
Online Portals
Portals
Yellow Pages
Online Portals
Online Portals
Online Portals
Online Portals
No Profile
Online Portals
Online Portals
No Profile
No Profile
No Profile
Online Portals
Yellow Pages
Online
Online Portals
Portals
Yellow Pages
Yellow Pages
Online Portals
No Profile
Yellow
Online Pages
Portals
Yellow
Online Pages
Portals
Yellow Pages
Online Portals
Yellow Pages
No Profile
Online
Online Portals
Portals
Yellow Pages
Online Portals
Online
Online Portals
Portals
Yellow Pages
Online Portals
Online Portals
Online Portals
No Profile
14. If Online, What are the challenges you face in finding your consumers ( Online/ offline)
No
Agent
No challenges
No challenges
No challenges
No challenges
No problem they face.
No
No problems
problems they are getting benefits through online
They are getting customers or benefit through online
Just dial
No
No
No problems
Agent
too much competition
Just Dail
no problems
no challenges
They have person who handle online portal
no need of finding customer
no problem
no
Do not understand online systems
15. If Online - How do you create your profile and catalog there?
provided by company
self service
Just dial
Agent
Agent
Agents
Agents
Through Agent
self
Representative,Agent
with help of brother
Indiamart came to unit & created profile
no profile
with the help of software engineers
self service
16. Else - how do you create your profile, catalogue and brochures?
Decor
No
No
No
No
design by own
create by own
create by own
design by own
Prepared by own
No
No Catolouge
By Themselves
design the brochers
Pricing
Catalogues
Pricing
Catalogues
Pricing
Catalogues
Pricing
Catalogues
Product and specifications
Pricing
designs of the dress materials
Return Policies
Delivery Mechanism
Payment Terms
product details
provide by company
product details
No Catalog
picture of bag
Picture
Pricing of bags
Pictures
Pricing
Pricing
Payment Terms
Lead Time
Payment Terms
Delivery Mechanism
Payment Modes
Pricing
Payment Modes
Payment Terms
Pricing
18. How do you communicate and maintain pricing of your products?
Email
Phone
Phone
Phone
Whatsapp
Phone
Sales Person
Email
Phone
Sales
PhonePerson
Sales
PhonePerson
Sales
PhonePerson
Sales
PhonePerson
Whatsapp
Online Portal
Sales Person
Phone
Whatsapp
Sales Person
Phone
Websites
Phone
Phone
Phone
Email
Phone
Email
Phone
19. Do you pre-define your payment terms?
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
20. Do you change your payment terms from buyer to buyer?
No
No
No
Yes
Yes
Yes
Yes
Yes
No
No
No
Yes
No
No
Yes
No
No
No
No
No
Yes
No
Yes
Yes
No
Yes
Yes
Yes
No
Yes
No
No
Yes
No
Yes
Yes
21. How many Inquiries do you receive in a week?
20-25
10-12
5-7
30-40
2-3
2-3
20-25
5-7
Daily 5-7
15-20
5-10
10
10
8-10
10 per month
4 in day
15 per day
10
many inquiries in day
25
25
15-17
5
5-6
50
4-5
350
50
140
15 to 20
15
30
no inquiries
2-3 in month
10
no inquiry beacause customer comes directly to buy product
5-7
22. How many of these inquiries actually convert to a sale? Does it differ by Products?
70%
8-9
100%
100%
100%
80-90%
100%
3-4
1-2 convert in sales
Its
1-2differ by product
convert in sales
Its
5 differ by product
Its
5 differ by product
Its differ by product
50% means 3 to 4
3 per month
1 in a day
9 per day
70%
10-12
3 inquiries convert to a sale
70%
65 to 70%
50%
75%
60%
50%
40%
2-3
80%
1-2 inquiry
40%
all
not any
all inquiries
23. How many email/ phone exchanges would happen with the consumer in order to covert
For Confirmation of orders less than 2 emails the deals will be done
Phone & Email
Calls & Emails
10-20
Email
Phone
Mail/Phone
Phone, Whatsapp
email/phone
1-2 phones for conver a lead
No
1-2 challenges
phones for conver a lead
No
2-3 challenges
phones for conver a lead
No challenges
2-3 phones for conver a lead
No challenges
Emails less than 2
And phones 2
Phone, WhatsApp, email
They have to send sample to the distributor
Face to face
The used to communicate through phone 3 to 5 times a day
Phones
Phone
Phone
Face
Phoneto face
Face to face
Phone, face to face
Face to face
Phone
Phone , Email
Phone
Phone
Phone , Email
Phone and Email
2-3,Email,Phone
Face to face
phone 2-3 times, phone & no challenges
Phone
face to face
1-2 phone calls, through phone & no challenges
Phone,Email
face to face communication
phone & email & no challenges
phone & email
Face to face
24. How do you promote yourselves to your customers? Do you pay for the promotions?
Others
Through Online Portal
Others
Through your Salesforce
Others
Through your Salesforce
Whatsapp
Through Online Portal
Through
Through your Salesforce
Online Portal
Whatsapp
Through
Through Online Portal
your Salesforce
Whatsapp
Through your Salesforce
Whatsapp
Others
Through your Salesforce
Whatsapp
Whatsapp
Others
Through your Salesforce
Whatsapp
Others
Others
Others
Through Online Portal
Through
Through your Salesforce
Online Portal
Whatsapp
Through Online Portal
Through
Through your
your Salesforce
Salesforce
Whatsapp
Through your Salesforce
Others
Through
Through your
your Salesforce
Salesforce
Whatsapp
Whatsapp
Others
Whatsapp
Others
Through
Through Online Portal
your Salesforce
Whatsapp
Through Online Portal
Others
Through
Whatsappyour Salesforce
Others
Whatsapp
Through Online Portal
Through your Salesforce
25. If Online - which channels have you signed up with? How long you have been on this platform?
JustDail
IndiaMart
JustDail
JustDail
IndiaMart
Whatsapp Groups
Whatsapp Groups
Whatsapp
JustDail Groups
Whatsapp Groups
IndiaMart
IndiaMart
JustDail
IndiaMart
JustDail
IndiaMart
JustDail
JustDail
Whatsapp
JustDail Groups
Whatsapp
JustDail Groups
Whatsapp Groups
Whatsapp Groups
JustDail
JustDail
AmazonBusiness
JustDail
JustDail
Whatsapp Groups
JustDail
Whatsapp
IndiaMart Groups
Whatsapp Groups
JustDail
JustDail
Whatsapp
IndiaMart Groups
JustDail
JustDail
Whatsapp
IndiaMart Groups
TradeIndia
IndiaMart
JustDail
Whatsapp
IndiaMart Groups
Whatsapp Groups
IndiaMart
JustDail
Whatsapp Groups
IndiaMart
26. What Problems do you face in finding your customers (even if you are not on these platforms)?
No Problems
No problems
No problems
No problems
No problems
No
No problem
no
28. How negotiations for final price are done? Any problem in the same?
Phone
Phone
Email
Phone
Email
Phone
Email
Phone
Phone
Phone
Phone
Email
Phone
F2F
Phone
F2F
Phone
F2F
Phone
Email
Phone
Email
Phone
Email
WhatsApp
WhatsApp
F2F
Phone
F2F
Phone
F2F
Phone
Phone
Phone
Phone
Phone
Phone
Email
Phone
Email
Phone
Phone
Email
WhatsApp
Phone
Phone
Any website
Phone
29. Who would negotiate the pricing with your consumers and who is the authority to finalizethe prici
Sales Executives
Sales Manager
Sales Manager
Business Head
Business Head
Business Head
Business Head
Business Head
Business Head
Sales Manager
Sales Manager
Sales
Sales Executives
Manager
Business Head
Business Head
Sales Manager
Business Head
Sales Manager
Sales Manager
Business Head
Business Head
Business Head
Business Head
Business Head
Sales Manager
Business Head
Business Head
Business Head
Sales Manager
Sales Manager
Business Head
Business Head
Business Head
Business Head
Sales Executives
Business Head
Business Head
Business Head
Sales Manager
30. Any specific problems that you face during negotiation apart from the price?
No problems
No problems
No problems
No problems
No
Profit gets lower in amount and if negotiation are not done party do not buy our product
No
Depends on customer
no negotiation
Pricing
no
Customer to customer he can change the price/negotiation terms
31. Are there any fluctuations in rates for the same product with different customers?
No
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Yes
No
Yes
Yes
No
No
No
No
No
No
No
Yes
Yes
No
Yes
Yes
No
Yes
Yes
Yes
No
No
No
No
Yes
32. If Yes - What are the reasons and what challenges you face in doing so?
No
No
No
No
Regular customers
Discount percent
Quantity and they have to travel for the product price negotiation
No challenges
attitude of customer
Depend on party
differs with old & new customers
depends on customers
33. Do you have any workflow (or a system flow) which governs this final price decision?
No
No
No
No
No
No
No
No
no
no
no
no
No
No
No
Yes
No
No
Yes
yes, by the owner
no
No
no
no
Sales Executive to Sales Manager
no
no
no
Yes
34.How many rounds of negotiations do you typically encounter before a price is finalised and order
No Negotiations
Less than two
Less than two
Less than two
No Negotiations
Less than two
Two - Five
No Negotiations
Two - Five
Two - Five
Less than two
Less than two
Less than two
Two - Five
No Negotiations
Less than two
No Negotiations
No Negotiations
Less than two
No Negotiations
Less than two
No Negotiations
No
No
Yes
Yes
No
No
No
Yes
Yes
No
yes
no
no
no
no
15 days forecast
2 month forecast
No
no
No
Yes
No
No
Yes
Yes
Yes
No
no
Not Frequent
yes
no
Yes we get orders from Corporates
no
no
yes
No
Phone 36. How do you receive purchase orders/order for supply of goods?
Email
Email
Phone
Email
Email
Whatsapp
Phone
Email
Email
Phone
Email
Phone
Email
Phone
Email
Phone
Email
Phone
Email
Whatsapp
Phone
Whatsapp
Email
Email
Whatsapp
Phone
Phone
Email
Email
Phone
Email
Phone
Phone
Email
Phone
Email
Phone
Whatsapp
Phone
Phone
Email
Phone
Email
Phone
Email
PO via Portal/Website
Phone
Whatsapp
Phone
Phone
Email
Email
Phone
Email
Phone
Phone 37. How do you send order confirmations?
Email
Email
Phone
Email
Email
Whatsapp
Phone
Email
Email
Phone
Email
Phone
Email
Phone
Phone
Phone
Phone
Email
Whatsapp
Phone
Whatsapp
Email
Email
Whatsapp
Phone
Phone
Email
Email
Phone
Email
Phone
Phone
Email
Phone
Email
Phone
Phone
Phone
Email
Phone
Email
Phone
Email
Phone
Phone
Phone
Whatsapp
Email
Whatsapp
Email
Phone
Email
Phone
Phone 38. How do you send Invoice for the purchase?
Email
Email
Courier
Email
Email
Email
Email
Phone
Email
Whatsapp
Phone
Whatsapp
Email
Email
Whatsapp
Phone
Phone
Email
Email
Phone
Email
Phone
Email
Email
Email
Email
Phone
Phone
Email
Phone
Email
OC via Portal
Email
Whatsapp
39. Do you receive Goods Received Notification if Yes how?
Email
Phone
Email
Email
Phone
Whatsapp
Phone
Email
Phone
Phone
Email
Phone
Email
Phone
Email
Whatsapp
Phone
Whatsapp
Email
Email
Whatsapp
Phone
Phone
Email
Email
Phone
Email
Phone
Phone
Whatsapp
Phone
Phone
Phone
Email
Phone
Email
Phone
Phone
Phone
Phone
Phone
40. Do you have long term contracts with customers:
Yes
No
No
No
Yes
Yes
No
No
No
Yes
Yes
Yes
No
Yes
No
No
No
No
No
No
No
No
No
No
No
Yes
No
No
No
No
No
No
No
Yes
No
41. If yes, duration of the contract:
6months - 1 year
0 - 3 months
0 - 3 months
0 - 3 months
1 year& above
6months - 1 year
6months - 1 year
6months - 1 year
42. What challenges do you face with long-term customers?
No problems
No problems
No problems
No problems
They are providing door to door delivery for long-term customer so they don't get much profit
No contract
43. After receiving the order, how do you check the availability of stock? Do you confirm
They have dealers
No Stock
Yes. Using software and physically
Stock is physically checked
Yes
Yes. Physical Verification
Yes. Through Tally
There is enough Stock
Weekly counting of stocks
no confirmation if stock is not available
Stock is checked first than orders is taken
Yes
Yes
Yes
Yes
80% available
Yes
Yes
No
As
Noper orders they manufacturers products
As
Noper orders they manufacturers products
As per orders they manufacturers products
Yes
Yes dependent on packing
Yes
Yes
Products get expire for not selling for long time
Yes
Yes
Yes
Yes
Yes
Yes
yes
yes
45. Do you stock items for your customers?
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
46. If NO - Do you ship them directly from the manufacturing?
Yes
Yes
Yes
Yes
Yes
47. What are the various options you provide to ship to your customers? What modes of transpo
Road Transports
Road transport
Road transport
Courier
By Trade
Travel & Transport
poor delivery
Air cargo and ship through
No problems
Road transportation
No
Roadproblems
transportation
No problems
Road transportation
No problems
Road transportation
On road, depend on party
VRL, Jaipur Golden, FedEx, V trans
They used to provide door to door delivery for selected customers that increase cost of production
By Tempo service
No shipment is provide by owner
By own
Truck transportation
Transportation by truck
Customer uses own vehicles
transportation depends on the party
Transport
Tempo, Transport, customer pick up
Transportation Details
Truck, Tempo, Customer pick up
Truck, Tempo
Truck, Courier, Transport
Parcel,Transport
Own vehicles for transportation
4 wheeler's
Courier detail and transportation detail
no shipment
through 4 wheeler's
They Provide carrier details to Customers
selfsevice
third party logistics
all possible modes , 4 wheelers
Own vehilcle
48. Is there any third party involved in maintaining the stock and distributing the materials on
No
Yes
No
NO
No
Transport
No,
The company have a Technical team who check the Stock daily
No
no
Yes out of india they having thirdparty
No third party
No third party
No third party
No
No
No
Yes, they used to do third party manufacturer rarely
No
No
No third party
No
No
No
no
No
No
No
No
No
No
No
No
no
Sometime on rent
no
no
Yes they have third party warehouses
no
no
no
No
Phone 49. How do you provide shipping update to the customers? What are the issues faced d
Email
Phone
Email
Email
SMS
Phone
Email
Email
Phone
Phone
Phone
Email
Phone
Phone
Phone
Phone
Email
Phone
SMS
Phone
Whatsapp
Email
Phone
Others
Email
Others
Email
Phone
Others
Phone
Others
Phone
Others
Phone
Phone
Phone
Phone
Phone
Email
Phone
Phone
Phone
Phone
Others
Email
SMS
50. What are the modes of payment supported by you? Any problems you face in this?
Cheque
Online
Cheque
Cheque
Cheque
Cash
Online
Cash
Online
Cheque
Cheque
Cash
Online
Cash
Cheque
Cash
Online
Cheque
Online
Cheque
Online
Cheque
Cheque
Cheque
Cheque
Cash
Cheque
Cash
Cheque
Cash
Cheque
Cash
Cash
Others
Cheque
Cheque
Cheque
Cash
Cheque
Cheque
Cash
Cheque
Cash
Cash
Cheque
Cash
Cheque
Cash
Cheque
Cash
Cash
Cheque
Cash
Cash
Online
Cheque
Online
Cash
Online
Cheque
51. Which mode is the maximum and most preferred
Cheque 50%
Online
Cheque
Online
Online
cheque
cheques
paytm
cash, cheque
cash
cash only
cash
online
cash
bank
online
52. What are the various modes of payment? Any problems you are facing the same?
Bank
Credit Card
COD
Bank
COD
Bank
Bank
Credit Card
Bank
Bank
Bank
Bank
Bank
Bank
Bank
Bank
Credit Card
Credit Card
Bank
COD
COD
Bank
COD
COD
Bank
COD
Bank
COD
Bank
Bank
Bank
Bank
COD
Bank
Credit Card
Bank
53. What is the Return policy for excess/defected products? Do you face any problems in this?
Yes they have return policy
No
Yes
Yes
Yes
No Policy
Yes
Yes
No return policy
No problems
return policy is as per the expiry date of the products.
No return policy
No return policy
1 year return policy
Expired product they do not take Returns
If 2 design get expired out of 10 design
They have their own policy of Returns
Yes
Yes
No Policy, Repair is done
No returns policy
Yes
Yes
No Problem
2 years warranty of the defected pieces
no return policy
Depend on relation
no return policy
if defected then its returned
If they dislike good then they get back their goods
within a day return is acceptable
if defected then product is returned
if defected will be returned
2 years warranty of the defected piece
54. What percentages of goods are returned? Who transports the returns? Any problems in the same?
They change the product
10-20%
1-2%
Less than 2%
Goods will be replaced
0%
Minor
1-2 %
0% chances for return
Customer transport the returns
1or 2% chances for return
Customer transport the returns
O% chances for return
O% chances for return
They replaced goods
Less than 2% yearly
Less than 1% the problems are they have to throw the medicines if it gets expired
Less than 1%
1%
1 to 1.5%
Less than 1%
less than 0.5%
very less
5%
Very Less
1%
1-2%
Extremely less
Sometimes customers sends goods in transport
5%
1%
55. By when do you initiate the credit to the customers? And in what mode of payment? Any proble
No
0%
Credit note
10 days
No credit
No credit
30 days
On average
15 days 10for
credit days
new customer
1 month credit for old customer, if we not provide credit than they move to another wholesaler
No credit
Very less
replace the goods. quantity and price of goods
Yes,Cheque
Time Period
No credit, credit depends on the customer to customer
Face to face
No
On calls
Depends on customer
Depends on customer problem
No problem
Sales team
Phones
Provide customer care no.
No
No disputes
No disputes
negotiate with customers
Replace the product
No Disputes
If customer having problem they helps directly
they leave the customer
By Mutual Understanding
they accept their mistake
they leave the customer in case of disputes
They dont dispute with customers
accept mistake if any problem by our side
handled mutually
no disputes
57. Do you reach out to your buyers for a review and feedback?
No
Sales manager
No
Yes
Yes
Yes
No
Yes
Yes
No
Yes
No
No
Yes
No
No
Yes
No
No
No
No
Yes
Yes on phone
No
No
Yes
Yes
Yes
yes
No
no
no
Yes
yes
yes
no
Face to face, Phone
58. If yes - what channels do you use for the reviews
Online Portals
Emails
Phones
Emails
Phones
Emails
Phones
Phones
Phones
Online Portals
Phones
Phones
Online
Emails Portals
Phones
Online Portals
Emails
Whatsapp
Phones
59. Do you accept renegotiation of contracts from buyers side
No
No
No
No
Yes, depends on profit manager
No
No
Yes
NO
NO
No
No
No
No renegotiation
No
No
No
No
No
No
No
No
No
No
No
Yes,but only some times & margin of Profit
Depends on order size and margin
Yes
No
No
We ask for genuine price then he ask to company, if company allows then the send product.
No
no
no
Yes they accept it they get more margin profit
no
no
no
If he ask for genuine price
60. How do you maintain relationship with your buyers? Do you send gifts, talk to themonce in a w
Discounts,Gifts and Messages
Gifts, cards
Gifts & discounts
Gifts & discounts
SOmetimes
Message & calls
Yes Sweets
No
Calendar
By distributing a gifts in festivals to customers.
Through qualitative products and services
Through qualitative products and favourable rates
Through qualitative products and favourable rates
Gifts and discount
By sending sweets to customer
No
My sending gifts if they used to give order above 10 lacs
No
No
No
No
No
No
No
No
No
No
No
Yes
No
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
No
Yes
No
Yes
No
Yes
Yes
No
Yes
Yes
No
No
62. If a group of sellers is formed to increase your sales, would you like to be a part of the group?
No
No
No
No
No
No
No
No
No
No
Yes
Yes
No
No
No
Yes
Yes
No
No
Yes
No
Yes
Yes
No
Yes
No
Yes
No
No
Yes
Yes
Yes
Yes
Yes
63. If Yes, What are the functionalities you would look for?
No
No
No
No
They are not getting as per the rules of import and export
We already have the sales persons in the shop and we don't think so we required that
He don't believe in online
We already have fulfilled sales group persons who use to sell product in the market.
We are satisfied with current sales, if required we will on look company policy
lack of trust