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Submission Date 1.

Name of the Company


2017-09-21 02:19:03 A.R.Electro Power Pvt.Ltd
2017-09-21 02:12:03 PV Pharmacy
2017-09-21 02:03:00 Disha Enterprise
2017-09-21 01:54:53 Samarth
2017-09-21 01:47:59 kalp tools
2017-09-21 00:46:49 Naaz Stores
2017-09-21 00:41:58 Rishabh Distributor
2017-09-21 00:39:25 Decor Galleria
2017-09-21 00:33:32 Arihant Enterprises
2017-09-20 23:23:53 Neutron trading company
2017-09-20 23:12:16 Kelvin food industries
2017-09-20 23:00:00 Ahinsa polyfilm pvt ltd
2017-09-20 22:59:33 Ahinsa polyfilm pvt ltd
2017-09-20 21:32:47 Aspee surgical
2017-09-20 13:06:41 freshco food Private Limited
2017-09-20 12:52:09 rushan silk
2017-09-20 12:41:24 parkdes pharma
2017-09-20 12:06:58 parkdes pharma
2017-09-20 12:00:50 basant textile
2017-09-20 11:45:53 kavita plastic
2017-09-20 11:36:55 mateshwari traders
2017-09-20 11:26:31 sanghvi office equipment pvt. ltd.
2017-09-20 11:09:51 Dabur india ltd.
2017-09-20 10:58:38 arpan stationers
2017-09-20 10:44:19 Jay ambe
2017-09-20 09:50:54 Shobha Enterprise
2017-09-20 09:43:06 Apico Textiles
2017-09-20 09:19:05 Mustaqbhai Theliwala
2017-09-20 09:18:17 Pramukh Tools Traders
2017-09-20 09:06:21 Rid Packaged drinking water
2017-09-20 08:56:07 Illyasbhai Theliwala
2017-09-20 08:43:28 I S Theliwala
2017-09-20 08:21:08 Alok Tradelink Pvt. Ltd.
2017-09-20 08:00:09 Ace enterprise
2017-09-20 07:52:25 Saikrupa Traders
2017-09-20 07:48:06 Shree Bihani Paper Syndicate
2017-09-20 07:34:56 Murlidhar fancy store
2017-09-20 07:20:21 mahaveer plastic
2017-09-20 05:40:26 Rahul Traders
2017-09-20 05:32:17 Gurukrupa Chasmaghar
2017-09-20 05:16:06 Nesa pumps private ltd
2017-09-20 04:06:06 labdhi papers
2017-09-20 02:38:21 ACE Enterprise
2. Name of the Respondent 3.Designation Dealer4. Type of Organization
Roachi Shah HR Distributor
Dealer
Kiran Employee Distributor
Dhaval Manager - HR Wholesaler
Urvish Shah Employee Wholesaler
Kalpesh Accountant Distributor
Abdul Salam Proprietor Wholesaler
Ashok Bhal Proprieter Dealer
Retailer
Mohit Sales Manager Wholesaler
Ritesh Mehta Propreitor Wholesaler
Dhaval patel Owner Wholesaler
Amar pritani Owner Manufacturer
Chirag patel Marketing manager Manufacturer
Chirag patel Marketing manager Manufacturer
Manufacturer
Kamlesh patel Partner Wholesaler
Akash sawlani owner Manufacturer
Manufacturer
Shahnawaz owner Wholesaler
Devashish Singh owner's son Manufacturer
Manufacturer
Devashish Singh owner's son Exporter
chirag owner Wholesaler
ashok owner Retailer
kailash bhai owner traders
Retailer
Bhupesh Owner Wholesaler
Dr. tejpal modi sales manager Wholesaler
Nattubhai Owmer Wholesaler
Retailer
Mahesh owner Wholesaler
Dealer
Niraj Patel Proprietor Distributor
Vishal Sales Person Wholesaler
Manufacturer
Mustaqbhai Owner Wholesaler
Neelkanth Thakkar Owner Wholesaler
Manufacturer
Rameer Bilal Owner Distributor
Manufacturer
Illyasbhai Owner Wholesaler
Manufacturer
Samad Partner Wholesaler
Dealer
Mukesh Bhai Proprietor Distributor
vivek owner Wholesaler
Retailer
Sanjay owner Wholesaler
Vishal Bihani Proprietor Wholesaler
Badal Owner Retailer
Vikram M Jain Owner Manufacturer
Taiyabbhai Sales Person Wholesaler
kailash Retailer
Ishit Shah Store Manager Manufacturer
Samir shaw Samir shaw Manufacturer
Vivek Owner Wholesaler
5. Categories of Goods Dealt in 6. Are you a multi-city / country?
Electrical Wires Yes
Pharma Products No
No
No
Tools Yes
No
Cement No
Furnishing fabrics Yes
Safety product No
Electrical products Yes
Biscuites Yes
Plastic products
Plastic products No
Surgical products No
species, papad and hing Yes
clothes Yes
medicines Yes
medicines Yes
clothes and textile No
plastic No
thread No
office equipment Yes
medicine No
Stationary product No
Electronic No
Industrial Tools Yes
Machinery,Spare Parts Yes
All types of Bags No
Tools
Minerfal water Yes
School Bags Yes
School Bags Yes
Abrasives Tools Yes
Electronic
power tools & chemicals No
Printing & Writing Paper Yes
stationary & gift articles No
plastic No
Copies Paper Yes
opticals No
pumps Yes
paper
No
7. If YES - How many locations do you deliver
Udaipur

Ahamedabad, Baroda, rajkot, Pune


Rajasthan
Ahmedabad,Ghandi Nagar
Gujurat, MP, rajasthan

Africa
North india
No
No

Bangalore, Punjab
Mumbai, Hyderabad, Delhi, Kolkata, West Bengal, Dehradun
Nepal, Sri Lanka, South Africa
Nepal, Sri Lanka, South Africa

Baroda

Baroda,Surat,Rajkot,Jamnagar
Punjab,Rajashthan
Ahmedabad, Bombay, Rajasthan
All over India
Ahmedabad, Changodar
Gujarat, Rajasthan, Maharashtra
Ahmedabad, Rajasthan, Maharashtra
All over India
no

All over India

Baroda,Surat,UP,Jaipur,Rajasthan

3
all over gujarat
8. What problems do you face in dealing with multi-locations?

No

No Problems

No
No
No
No
No problem
no problem after GST is very simple
they are having GST issue currently
dealing criteria imperfection
dealing criteria imperfections

no

No Problems
No Problems

No Problems

No Problems
no

No Problems

no problems
9. Do you have any warehouses in different parts of the city/country? Any problems regarding stocking
Yes
No
No
Yes
No
No
Yes
Yes
No
No
No
No
No
No
no
no
yes- South Africa and Nepal
yes in South Africa, Nepal
no
no
no
yes
no
No
No
No
Yes
No
No
Yes
Yes in Ahmedabad
Yes in Ahmedabad
Yes
No
no
No

We have 6 warehouses in Ahmedabad

no
no
No
10. How many employees are in Sales function?
10-15
5
15
1
4
1
3
7
1
2
5
10
10
3
4 to 5 for Gujarat only

150 employees
150 employees
4
2
1
3
150
2
2
3
2
3-4
Not Specific(All Employees are Sales)
9-10
3
6
4
2
no
3
no
no specific sales employee
4
2
6
10
2
11. If you could share your sample customer details, we can go to them, do a detailed survey
No
No
No
No
No
No

No
No
No
No

No
No
No
No
Yes
Yes
No
No
No
No
No
No
No
No
No
No

No
No
No
No

Yes

No
Yes
Yes
No

No
12. If Yes - Please provide contact details of the customers

No
No
No
No

Gayatri Pharma, Orissa


Aerodeep healthcare,ahmedabad
Gayatri Pharma, Orissa
Aerodeep Healthcare, Ahmedabad

No

But they get negative feedback


Sunny (9427111332)
13. Have you listed your business in any online portals (Indiamart, tradeindia, etc) or Class

Online Portals

Online Portals
Online Portals
No Profile
No Profile
No Profile
Online
Online Portals
Portals
Yellow Pages
Online Portals
Online Portals
Online Portals
Online Portals
No Profile

Online Portals
Online Portals
No Profile
No Profile

No Profile
Online Portals
Yellow Pages
Online
Online Portals
Portals
Yellow Pages
Yellow Pages
Online Portals
No Profile
Yellow
Online Pages
Portals
Yellow
Online Pages
Portals
Yellow Pages
Online Portals
Yellow Pages
No Profile
Online
Online Portals
Portals
Yellow Pages
Online Portals
Online
Online Portals
Portals
Yellow Pages
Online Portals
Online Portals
Online Portals
No Profile
14. If Online, What are the challenges you face in finding your consumers ( Online/ offline)

Dealing with Govt institute

No

Agent
No challenges
No challenges
No challenges
No challenges
No problem they face.

No
No problems
problems they are getting benefits through online
They are getting customers or benefit through online

Just dial

No
No
No problems

Agent
too much competition
Just Dail

Do not understand online system

no problems
no challenges
They have person who handle online portal
no need of finding customer
no problem
no
Do not understand online systems
15. If Online - How do you create your profile and catalog there?

Hire the person


Indiamart

With the help of india mart team and tradeindia team


With the help of india mart team
With the help of india mart team
With the help of india mart team
Hire people

product details the design by their own


product details

provided by company
self service
Just dial

Agent

Agent
Agents
Agents
Through Agent

self
Representative,Agent
with help of brother
Indiamart came to unit & created profile

no profile
with the help of software engineers
self service
16. Else - how do you create your profile, catalogue and brochures?

Hire a person for making

Decor

No
No
No
No

they have their own designer for the catalogue


design by their own

design by own
create by own
create by own
design by own

Prepared by own

No

Employees and Agent

No Catolouge

By Themselves
design the brochers

Catalogue provided by the company


17. What information that you provide to buyers in your product catalogue?
Catalouge

Pricing
Catalogues
Pricing
Catalogues
Pricing
Catalogues
Pricing
Catalogues
Product and specifications
Pricing
designs of the dress materials
Return Policies
Delivery Mechanism

Payment Terms

product details
provide by company
product details

No Catalog
picture of bag

Picture
Pricing of bags
Pictures
Pricing
Pricing
Payment Terms
Lead Time

Payment Terms
Delivery Mechanism
Payment Modes
Pricing
Payment Modes
Payment Terms
Pricing
18. How do you communicate and maintain pricing of your products?

Email
Phone
Phone
Phone
Whatsapp
Phone
Sales Person
Email
Phone
Sales
PhonePerson
Sales
PhonePerson
Sales
PhonePerson
Sales
PhonePerson
Whatsapp

Online Portal
Sales Person
Phone
Whatsapp

Sales Person
Phone
Websites

Phone

Phone
Phone
Email
Phone
Email
Phone
19. Do you pre-define your payment terms?
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Yes
Yes
Yes
No
Yes

No
No
No
Yes
Yes
Yes
No

Yes
Yes

Yes
Yes
Yes
Yes

Yes
Yes
Yes
Yes
Yes

Yes

No
20. Do you change your payment terms from buyer to buyer?

No
No
No
Yes
Yes
Yes
Yes
Yes
No
No

No
Yes
No
No
Yes

No
No
No
No
No
Yes
No

Yes
Yes

No
Yes
Yes
Yes

No
Yes
No
No
Yes
No
Yes

Yes
21. How many Inquiries do you receive in a week?
20-25
10-12
5-7
30-40
2-3
2-3
20-25
5-7
Daily 5-7
15-20
5-10
10
10
8-10
10 per month
4 in day
15 per day

10
many inquiries in day

25
25
15-17
5

5-6
50
4-5
350
50
140
15 to 20

15
30
no inquiries
2-3 in month
10
no inquiry beacause customer comes directly to buy product
5-7
22. How many of these inquiries actually convert to a sale? Does it differ by Products?
70%
8-9

100%
100%
100%
80-90%
100%
3-4
1-2 convert in sales
Its
1-2differ by product
convert in sales
Its
5 differ by product
Its
5 differ by product
Its differ by product
50% means 3 to 4
3 per month
1 in a day
9 per day

Many inquiries convert to sale

70%

10-12
3 inquiries convert to a sale

70%
65 to 70%
50%
75%
60%
50%
40%

2-3
80%

1-2 inquiry
40%
all
not any
all inquiries
23. How many email/ phone exchanges would happen with the consumer in order to covert
For Confirmation of orders less than 2 emails the deals will be done
Phone & Email
Calls & Emails
10-20
Email
Phone
Mail/Phone
Phone, Whatsapp
email/phone
1-2 phones for conver a lead
No
1-2 challenges
phones for conver a lead
No
2-3 challenges
phones for conver a lead
No challenges
2-3 phones for conver a lead
No challenges
Emails less than 2
And phones 2
Phone, WhatsApp, email
They have to send sample to the distributor
Face to face
The used to communicate through phone 3 to 5 times a day

Phones
Phone
Phone
Face
Phoneto face
Face to face
Phone, face to face
Face to face

Phone
Phone , Email
Phone
Phone
Phone , Email
Phone and Email
2-3,Email,Phone
Face to face
phone 2-3 times, phone & no challenges
Phone
face to face
1-2 phone calls, through phone & no challenges
Phone,Email
face to face communication
phone & email & no challenges
phone & email
Face to face
24. How do you promote yourselves to your customers? Do you pay for the promotions?
Others
Through Online Portal

Others
Through your Salesforce
Others
Through your Salesforce
Whatsapp
Through Online Portal
Through
Through your Salesforce
Online Portal
Whatsapp
Through
Through Online Portal
your Salesforce
Whatsapp
Through your Salesforce
Whatsapp
Others
Through your Salesforce
Whatsapp
Whatsapp
Others
Through your Salesforce

Whatsapp
Others
Others
Others
Through Online Portal
Through
Through your Salesforce
Online Portal
Whatsapp
Through Online Portal

Through
Through your
your Salesforce
Salesforce
Whatsapp
Through your Salesforce
Others
Through
Through your
your Salesforce
Salesforce
Whatsapp
Whatsapp
Others
Whatsapp
Others

Through
Through Online Portal
your Salesforce
Whatsapp
Through Online Portal
Others
Through
Whatsappyour Salesforce
Others
Whatsapp
Through Online Portal
Through your Salesforce
25. If Online - which channels have you signed up with? How long you have been on this platform?
JustDail
IndiaMart
JustDail

JustDail
IndiaMart
Whatsapp Groups

Whatsapp Groups
Whatsapp
JustDail Groups
Whatsapp Groups
IndiaMart
IndiaMart
JustDail
IndiaMart
JustDail
IndiaMart
JustDail
JustDail
Whatsapp
JustDail Groups
Whatsapp
JustDail Groups
Whatsapp Groups

Whatsapp Groups

JustDail
JustDail
AmazonBusiness
JustDail
JustDail
Whatsapp Groups
JustDail

Whatsapp
IndiaMart Groups
Whatsapp Groups
JustDail
JustDail
Whatsapp
IndiaMart Groups
JustDail
JustDail
Whatsapp
IndiaMart Groups
TradeIndia

IndiaMart
JustDail
Whatsapp
IndiaMart Groups
Whatsapp Groups
IndiaMart
JustDail
Whatsapp Groups

IndiaMart
26. What Problems do you face in finding your customers (even if you are not on these platforms)?
No Problems

No problems
No problems
No problems
No problems

No

No problem

no
28. How negotiations for final price are done? Any problem in the same?
Phone
Phone
Email
Phone
Email
Phone
Email
Phone
Phone

Phone
Phone
Email
Phone
F2F
Phone
F2F
Phone
F2F
Phone
Email
Phone
Email
Phone
Email
WhatsApp
WhatsApp
F2F

Phone
F2F
Phone
F2F

Phone
Phone
Phone
Phone
Phone
Phone
Email
Phone
Email
Phone
Phone
Email
WhatsApp

Phone
Phone

Any website
Phone
29. Who would negotiate the pricing with your consumers and who is the authority to finalizethe prici
Sales Executives

Sales Manager
Sales Manager
Business Head
Business Head
Business Head
Business Head
Business Head
Business Head
Sales Manager
Sales Manager
Sales
Sales Executives
Manager
Business Head
Business Head
Sales Manager
Business Head

Sales Manager

Sales Manager
Business Head

Business Head

Business Head
Business Head
Business Head
Sales Manager
Business Head
Business Head
Business Head
Sales Manager
Sales Manager
Business Head
Business Head
Business Head
Business Head
Sales Executives
Business Head
Business Head
Business Head
Sales Manager
30. Any specific problems that you face during negotiation apart from the price?

No problems
No problems
No problems
No problems
No

Due to negotiation order gets delayed 1 or 2 month

Profit gets lower in amount and if negotiation are not done party do not buy our product

No

Depends on customer
no negotiation

Pricing

Customer to customer the price negotiations terms.

problems differ to customer to customer

no
Customer to customer he can change the price/negotiation terms
31. Are there any fluctuations in rates for the same product with different customers?

No

Yes
Yes
Yes
Yes
No
Yes
No
No

No
Yes
No
Yes
Yes

No
No
No
No
No
No
No

Yes
Yes

No
Yes
Yes
No

Yes
Yes
Yes
No
No
No
No

Yes
32. If Yes - What are the reasons and what challenges you face in doing so?

Depend son the customers

Depends on customers payment terms


Payments,Goods Quality

No
No
No
No
Regular customers

Discount percent
Quantity and they have to travel for the product price negotiation

quantity. depends on customers behavious


Credit Period

Quantity, Payment term


Quantity, Relation.

No challenges
attitude of customer
Depend on party
differs with old & new customers

Challenges- Because profit margin is very low

depends on customers
33. Do you have any workflow (or a system flow) which governs this final price decision?

No

No
No

No
No
No
No
No

no

no
no
no

No
No
No
Yes
No
No
Yes
yes, by the owner
no
No
no
no
Sales Executive to Sales Manager
no
no
no
Yes
34.How many rounds of negotiations do you typically encounter before a price is finalised and order

No Negotiations
Less than two
Less than two
Less than two
No Negotiations
Less than two
Two - Five
No Negotiations
Two - Five
Two - Five
Less than two
Less than two
Less than two
Two - Five
No Negotiations
Less than two
No Negotiations
No Negotiations
Less than two
No Negotiations
Less than two
No Negotiations

Less than two


Two - Five
Two - Five
Less than two
Two - Five
Two - Five
Two - Five

Less than two


Less than two
Five -Ten
Two - Five
Less than two
Five -Ten
35. Do you receive any demand forecast or future order planning from your corporate buyers?
Yes
Depend

No
No
Yes
Yes

No
No
No
Yes
Yes
No
yes
no

no
no
no
15 days forecast
2 month forecast
No
no

No
Yes
No
No
Yes
Yes
Yes
No
no
Not Frequent
yes
no
Yes we get orders from Corporates
no
no
yes
No
Phone 36. How do you receive purchase orders/order for supply of goods?
Email
Email
Phone
Email
Email
Whatsapp
Phone

Email
Email
Phone
Email
Phone
Email
Phone
Email
Phone
Email
Phone
Email
Whatsapp
Phone
Whatsapp
Email
Email

Whatsapp
Phone
Phone
Email
Email
Phone
Email
Phone
Phone
Email
Phone
Email
Phone
Whatsapp
Phone
Phone
Email
Phone
Email
Phone
Email
PO via Portal/Website
Phone
Whatsapp
Phone

Phone
Email

Email
Phone
Email
Phone
Phone 37. How do you send order confirmations?
Email
Email
Phone
Email
Email
Whatsapp
Phone
Email
Email
Phone
Email
Phone
Email
Phone
Phone
Phone
Phone
Email
Whatsapp
Phone
Whatsapp
Email
Email

Whatsapp
Phone
Phone
Email
Email
Phone
Email
Phone
Phone
Email
Phone
Email
Phone
Phone
Phone
Email
Phone
Email
Phone
Email
Phone

Phone

Phone
Whatsapp
Email
Whatsapp
Email
Phone
Email
Phone
Phone 38. How do you send Invoice for the purchase?
Email
Email

Email

Courier

Email
Email
Email
Email
Phone
Email
Whatsapp
Phone
Whatsapp
Email
Email

Whatsapp
Phone
Phone
Email
Email
Phone
Email
Phone
Email

Email

Email
Email
Email
Phone
Phone
Email
Phone
Email
OC via Portal
Email
Whatsapp
39. Do you receive Goods Received Notification if Yes how?

Email
Phone
Email
Email
Phone

Whatsapp
Phone
Email
Phone
Phone
Email
Phone
Email
Phone
Email
Whatsapp
Phone
Whatsapp
Email
Email

Whatsapp
Phone
Phone
Email
Email
Phone
Email
Phone

Phone
Whatsapp
Phone

Phone
Phone
Email
Phone
Email
Phone
Phone
Phone

Phone

Email

Phone
40. Do you have long term contracts with customers:

Yes

No
No
No
Yes
Yes
No
No
No

Yes
Yes
Yes
No
Yes

No
No
No
No
No
No
No

No
No

No
No
Yes
No

No
No
No
No
No
No
Yes

No
41. If yes, duration of the contract:

6months - 1 year

0 - 3 months

0 - 3 months
0 - 3 months
1 year& above
6months - 1 year

6months - 1 year

6months - 1 year
42. What challenges do you face with long-term customers?

No problems
No problems
No problems
No problems

They are providing door to door delivery for long-term customer so they don't get much profit

No contract
43. After receiving the order, how do you check the availability of stock? Do you confirm
They have dealers

They have their own portal for checking


No
Stock maintain, tally software
Physical check
Software SAP
Tally
By software
They manufacturer goods as per the order, so no stock.
Not facing any problem
They manufacturer goods as per the order, so no stock.
Not facing any problem
They manufacturer goods as per the order, so no stock.
Not facing any problem
They manufacturer goods as per the order, so no stock.
Not facing any problem
Traditional method
They have person to check the score of stock counting depend on sale
The used to delete photos on their online portal if design expires
Date check stock after every sale

Counting stocks monthly


Weekly check
No advance order
Monthly
2 month forecast
15 days stocks check
No problem

No Stock
Yes. Using software and physically
Stock is physically checked
Yes
Yes. Physical Verification
Yes. Through Tally
There is enough Stock
Weekly counting of stocks
no confirmation if stock is not available
Stock is checked first than orders is taken

no confirmation if stock is not available


They Check with Software
they don't receive orders
no confirmation of order if stock is not available
don't confirm order without stock
weekly
44. Are products readily available for dispatch at your warehouse/storage location? Any problems in t
They dont have any problems

Yes

Yes
Yes
Yes
80% available
Yes
Yes
No
As
Noper orders they manufacturers products
As
Noper orders they manufacturers products
As per orders they manufacturers products
Yes
Yes dependent on packing
Yes
Yes
Products get expire for not selling for long time

Yes
Yes
Yes
Yes
Yes
Yes
yes

Yes orders are taken first


Yes
Yes
Yes
Yes
Yes
Yes
Yes
yes
No
yes
no
Yes they have third part warehouses
yes
no

yes
45. Do you stock items for your customers?
Yes

Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes

No
No
Yes
Yes
Yes

Yes
Yes
Yes
Yes
Yes
Yes
Yes

Yes

Yes
Yes
Yes
Yes

Yes
Yes
Yes

Yes
Yes
Yes

Yes
46. If NO - Do you ship them directly from the manufacturing?

Yes
Yes

Yes
Yes

Yes
47. What are the various options you provide to ship to your customers? What modes of transpo
Road Transports

Road transport
Road transport
Courier

By Trade
Travel & Transport
poor delivery
Air cargo and ship through
No problems
Road transportation
No
Roadproblems
transportation
No problems
Road transportation
No problems
Road transportation
On road, depend on party
VRL, Jaipur Golden, FedEx, V trans
They used to provide door to door delivery for selected customers that increase cost of production

By Tempo service
No shipment is provide by owner
By own
Truck transportation
Transportation by truck
Customer uses own vehicles
transportation depends on the party

Transport
Tempo, Transport, customer pick up
Transportation Details
Truck, Tempo, Customer pick up
Truck, Tempo
Truck, Courier, Transport
Parcel,Transport
Own vehicles for transportation
4 wheeler's
Courier detail and transportation detail
no shipment
through 4 wheeler's
They Provide carrier details to Customers
selfsevice
third party logistics
all possible modes , 4 wheelers
Own vehilcle
48. Is there any third party involved in maintaining the stock and distributing the materials on
No
Yes
No
NO
No
Transport
No,
The company have a Technical team who check the Stock daily
No
no
Yes out of india they having thirdparty
No third party
No third party
No third party
No
No
No
Yes, they used to do third party manufacturer rarely

No
No
No third party
No
No
No
no

No
No
No
No
No
No
No
No
no
Sometime on rent
no
no
Yes they have third party warehouses
no
no
no
No
Phone 49. How do you provide shipping update to the customers? What are the issues faced d
Email
Phone
Email
Email
SMS
Phone
Email
Email
Phone
Phone

Phone
Email
Phone
Phone
Phone
Phone
Email
Phone
SMS
Phone
Whatsapp
Email

Phone
Others
Email
Others
Email
Phone
Others
Phone
Others
Phone
Others
Phone
Phone
Phone
Phone
Phone
Email

Phone
Phone

Phone
Phone
Others
Email
SMS
50. What are the modes of payment supported by you? Any problems you face in this?
Cheque
Online
Cheque
Cheque
Cheque
Cash
Online
Cash
Online
Cheque
Cheque
Cash
Online
Cash
Cheque
Cash
Online
Cheque
Online
Cheque
Online
Cheque
Cheque
Cheque
Cheque
Cash
Cheque
Cash
Cheque
Cash
Cheque
Cash
Cash
Others
Cheque
Cheque
Cheque
Cash

Cheque
Cheque
Cash
Cheque
Cash
Cash
Cheque
Cash
Cheque
Cash
Cheque
Cash

Cash
Cheque
Cash
Cash
Online
Cheque
Online
Cash
Online
Cheque
51. Which mode is the maximum and most preferred

Cheque 50%

Online
Cheque
Online
Online

cheque

cheques

paytm

cash, cheque

cash
cash only

cash
online

cash
bank
online
52. What are the various modes of payment? Any problems you are facing the same?
Bank
Credit Card
COD

Bank
COD
Bank

Bank
Credit Card
Bank
Bank
Bank
Bank
Bank
Bank
Bank
Bank

Credit Card

Credit Card

Bank
COD
COD
Bank
COD
COD
Bank
COD
Bank
COD
Bank

Bank
Bank
Bank
COD
Bank
Credit Card
Bank
53. What is the Return policy for excess/defected products? Do you face any problems in this?
Yes they have return policy

No
Yes
Yes
Yes
No Policy
Yes
Yes
No return policy
No problems
return policy is as per the expiry date of the products.
No return policy
No return policy
1 year return policy
Expired product they do not take Returns
If 2 design get expired out of 10 design
They have their own policy of Returns

10 days return policy


No policy
No policy
Replace with defected product
Demage & expiry policy
10 days policy
Replace, If the product is defected

Yes
Yes
No Policy, Repair is done
No returns policy
Yes
Yes
No Problem
2 years warranty of the defected pieces
no return policy
Depend on relation
no return policy
if defected then its returned
If they dislike good then they get back their goods
within a day return is acceptable
if defected then product is returned
if defected will be returned
2 years warranty of the defected piece
54. What percentages of goods are returned? Who transports the returns? Any problems in the same?
They change the product

10-20%
1-2%
Less than 2%
Goods will be replaced
0%
Minor
1-2 %
0% chances for return
Customer transport the returns
1or 2% chances for return
Customer transport the returns
O% chances for return
O% chances for return
They replaced goods
Less than 2% yearly

Less than 1% the problems are they have to throw the medicines if it gets expired

Less than 1%

1%
1 to 1.5%
Less than 1%
less than 0.5%

First sample is provided


2-3%
0%

very less
5%
Very Less
1%
1-2%
Extremely less
Sometimes customers sends goods in transport

Less than 10%

5%
1%
55. By when do you initiate the credit to the customers? And in what mode of payment? Any proble

No
0%
Credit note

They gives credit as per the relations and references.


No credit system
After one year or after completing first payment
After one year or after completing first payment

15 days credit the used to take advance cheque


2 to 3four
First months
deals in cash than 45 days credit after some years of dealing and after that they used to give 90 days
Cheque bounce after the order and payment problems

10 days
No credit
No credit
30 days
On average
15 days 10for
credit days
new customer
1 month credit for old customer, if we not provide credit than they move to another wholesaler
No credit

Very less
replace the goods. quantity and price of goods
Yes,Cheque

goods are changed or payment is made

Time Period
No credit, credit depends on the customer to customer

Creditnote,Replace the product

Depends upon Customers


credit only for relative or regular customer
no credit
within a month
56. How do you handle disputes with the customers?
F2F,Phone

Face to face

No

Technical team handles


Payment compromise

They handle as per the attitude of the customers


In case of dispute they left the customers
Handle disputes with courtecy
Handle disputes with courtecy
Face to face
By phone,sales person sends to them
They used to deal on phone
They used to communicate by phone to customer

On calls
Depends on customer
Depends on customer problem
No problem
Sales team
Phones
Provide customer care no.

No

No disputes
No disputes
negotiate with customers
Replace the product
No Disputes
If customer having problem they helps directly
they leave the customer
By Mutual Understanding
they accept their mistake
they leave the customer in case of disputes
They dont dispute with customers
accept mistake if any problem by our side
handled mutually
no disputes
57. Do you reach out to your buyers for a review and feedback?
No

Sales manager
No
Yes
Yes

Yes
No
Yes
Yes
No
Yes
No
No

Yes
No
No
Yes
No
No
No

No
Yes
Yes on phone
No
No
Yes
Yes
Yes
yes
No
no
no
Yes
yes
yes
no
Face to face, Phone
58. If yes - what channels do you use for the reviews

Online Portals

Emails
Phones
Emails
Phones
Emails
Phones

Phones

Whatsapp

Phones

Online Portals
Phones
Phones

Online
Emails Portals
Phones

Online Portals
Emails
Whatsapp
Phones
59. Do you accept renegotiation of contracts from buyers side
No
No
No

No
Yes, depends on profit manager
No
No
Yes
NO
NO
No
No
No
No renegotiation
No
No

No
No
No
No
No
No
No

No
No
Yes,but only some times & margin of Profit
Depends on order size and margin
Yes
No
No
We ask for genuine price then he ask to company, if company allows then the send product.

No
no
no
Yes they accept it they get more margin profit
no
no
no
If he ask for genuine price
60. How do you maintain relationship with your buyers? Do you send gifts, talk to themonce in a w
Discounts,Gifts and Messages
Gifts, cards
Gifts & discounts
Gifts & discounts
SOmetimes
Message & calls
Yes Sweets
No
Calendar
By distributing a gifts in festivals to customers.
Through qualitative products and services
Through qualitative products and favourable rates
Through qualitative products and favourable rates
Gifts and discount
By sending sweets to customer
No
My sending gifts if they used to give order above 10 lacs

Sending gifts as a sweet


No
No
Send gifts
By providing free vouchers
No , profit margin is low
Not sending any gifts.

Calenders, calls, messages


No
No gifts
No gifts
Gifts
Gifts are not Sent
Send the gifts.
with good quality
By Sending Calendar,Sending Message
with good quality & sevices

They provide gifts,Mails,Call and messages to Customers


they provide gifts in festivals
through call & mail
with quality & fast sevices
If as sweetsthe customers take more quantity then they give gifts
61. If we provide an online system to showcase your products to wide range of buyers and
No

No
No
No
No
No
No
No
No
No

No
No
Yes
No
Yes

Yes
No
Yes
Yes
Yes
Yes
Yes

No
Yes
Yes
No
Yes
No
Yes

No
Yes
Yes
No
Yes
Yes
No

No
62. If a group of sellers is formed to increase your sales, would you like to be a part of the group?

No

No
No
No
No
No
No
No

No
No
Yes
Yes
No

No
No
Yes
Yes
No
No
Yes

No
Yes
Yes
No
Yes
No
Yes

No

No
Yes
Yes
Yes
Yes

Yes
63. If Yes, What are the functionalities you would look for?

No
No
No
No

Bulk quantity exporter


Education qualification, dealing with customer, convince power

Hosiery knowledge, speech


Education, convinced power

Sales, Convinence power and loyality

to increase sales and expand business


Lead more sales

To increase sales, easy transportation, expand business

To get lead,Increase and expand Business


Speech, loyalty, education

New Customer,Cash Payment

increase in sales, attitude of seller, profit, payment terms


Customer Lead
depends on T&C
permanent terms & conditions
64. If No, What is the reason?
They have there own portal
They have more than sufficient emloyees
Not interested
Not intersted
MNC provides trails of quotation
Not interested
Business is totally depends on relation
Customers doesn't understand online purchase in their construction Industry
Business head is not interested
No
Lacktime to check website
of trust
And
Lack they doing business by them selves so
of trust
And they doing business by them selves so
Lavk of trust
Lavk of trust
They have sufficient workforce.

They are not getting as per the rules of import and export

We already have the sales persons in the shop and we don't think so we required that
He don't believe in online

We already have fulfilled sales group persons who use to sell product in the market.
We are satisfied with current sales, if required we will on look company policy

Business depends on customer order and requirement as machinery spare parts

Lack of knowledge among retailers and customers

Because they are already registered on online portal

they don't believe

lack of trust

believe on our capability to do best

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