Re: New Windows/Doors Resolution

AA
Thu 16/11/2017 23:49

Sent Items

To: ADRIAN BHELLA <bhella@btinternet.com>;

Hello Sir,

Just to inform you there has been a further couple of issues that has been raised by the City Council
Inspec on department today a er inves ga ng the windows you have installed resul ng in failing building
regula ons. New issues discovered today are re escape openers and trickle vents however I believe you are
just going to ignore these issues like you did with my previous issues that I have raised and instead trying to
extort money from me by breaching the contract before comple on. Highly unprofessional and lack of
customer focus, really disappointed.

Imagine if there was a re downstairs reaching up and you couldn't escape upstairs as the escape openers
were not big enough. We are literally risking our lives sleeping in our own property with your windows. A er
the dreadful London Grenfell Tower re tragedy we take health and safety really seriously. Also for failing
inspec on there will be a huge loss in the market value of the property to in which you are liable for if we
were to sell it at a loss as we have no choice.

I am not concerned about homeownership legality and I am not obliged to answer legal ques ons posed by
your so called legal team as advised by my solicitor. For legals feel free to engage with my solicitor as he is on
standby ready for this easy case if you decide to take the legal route. Solicitor stated this ma er is under the
Supply of Goods and Services Act 1982. Please forward me details of your legal team as I do not have the me
to do legals as that is my solicitors job.

I am here instead to discuss resolu on and resolvement within the 14 days no ce I served you as advised by
my solicitor however it seems you are just remaining ignorant and jumping the legal bandwagon. All these
costs/losses/inconveniences/damages will be forwarded to you if you go forward to legals in which I prefer
not to do as I always opt for resolu on/resolvement.

As there are 11 days no ce remaining I s ll have faith and hope that you will make the right decision by
con nuing with the contract by comple ng the works and also addressing the issues men oned and how will
you resolve these issues? I have the funds available ready for payment listed on the contract. It is just the
ma er of you wan ng payment by adhering to the contract by comple ng works for payment.

Please nish o the remaining works for the sake of securing the property from weather and intruders and
collect your payment. I need reassurances in wri ng via email that issues will be seen to and remaining works
will be completed next week.

Looking forward to your response.

Please advise and acknowledge,

Kind regards,
A Kasem,
From: ADRIAN BHELLA <bhella@b nternet.com>
Sent: 15 November 2017 15:51:31
To: A A
Subject: Re: New Windows/Doors Resolu on

Mr Kasem

Our legal team have further inves gated the situa on and it as come to light that
Mr monirul Hussain and Linda spencer are the legal owners of
69 eas ield rd
Bordesley green
B9 5uy

So you do not own the above property

So we would like to know who you are and your connec on with these two people

Regards
Adrian Bhella

Belleview

On 15 Nov 2017, at 14:38, A A <devil.cry@hotmail.co.uk> wrote:

Hello,

Thank you for your response. I would like it resolved within the 14 days no ce I served upon
you however it seems you want to take the legal route instead. Im looking at the contract
right now and so far I have not breached it. I understand that if you have completed the job and
a er that I refused to pay remaining balance without valid reasons then I be breaching the
contract and not holding up my part of the agreement on the contract. Works are s ll way
o incomplete and you are not holding your part of the agreement on the contract and like
to breach it instead.

So you cannot cherry pick parts of the contract that favours you more because a er breaching it
contract becomes void and then unenforceable generally speaking in business terms. Also you
have not addressed the issues that I have raised in my previous emails.

It is really simple and contract is simple in black and white that is complete the job and I will s ck
to the contract by paying the balance of 8000 that is clearly displayed on the contract. Please do
not try to complicate ma ers. In the mean me address the issues that I have raised in my
previous emails and nally regarding an independent surveyor/inspector will you be sending one
out or shall we get one at our own cost? I think the best solu on is to wait for their
decision/results before jumping too far.

Remember I am hoping that this ma er can be resolved without jumping to legals however if you
s ll want to take the legal route a er all this overwhelming evidence/correspondence etc. then sir
you must be condent and brave to take it to court. If you are claiming rst you be classed as
claimant and we be classed as defendant otherwise vice versa if we claim rst via county court.
Remember I like to avoid all this legal courts and like to con nue with the contract however the
nal decision is with you.

Please advise and acknowledge,

Kind regards,
A Kasem

From: ADRIAN BHELLA <bhella@b nternet.com>

Sent: 15 November 2017 09:34:13
To: A A
Subject: Re: New Windows/Doors Resolu on

Mr Kasem

As this cannot be resolved, we have no alterna ve but to instruct our solicitors to take further
ac on, you are a very unreasonable person and in our opinion you had no inten on of paying for
the windows and doors that we have manufactured to your specica on.

Please do not tamper alter or damage the windows that we have already installed as they are s ll
the property of Belleview UK ltd un l paid for in full.

We will be applying not just for the outstanding 8000 but also court costs and damages and loss
of earnings to our ers.

You will be hearing from our appointed solicitors and courts with 14 days

Regards
Adrian Bhella

Belleview

On 14 Nov 2017, at 20:23, A A <devil.cry@hotmail.co.uk> wrote:

Hi,

Firstly I like to say thank you of your new deal proposal oer of 500 par al refund to
reect the issues with the windows products and associated install. I am afraid to say
that we decline this oer as the par al refund we believe in is too low that does not
truly reect the seriousness of the issues. Generally speaking standard size windows
cost 50% less than made to measure tailored windows. A 5% par al refund oer is
not sa sfactory for se lement.

We already have overwhelming evidence and hence do not require Fensa/Certas for
legal support. However if you insist me ge ng them I will get them no problem
however be warned that if their services have costs involved then I will pass those
costs onto you.

Even if they come to inspect a er comple on they might take o surrounding plas c
trims to inspect further that will cause damage to the surrounding plaster walls that
we already paid for our builders to do. Can you conrm that you will be liable for
these costs damages if I call them out? Also I am condent that their report ndings
will nd it is not up to standard so in that case you stated to come down for remedial
works a er comple on. I agree with this if you conrm that damage to surrounding
plaster walls/boards caused by remedial works will be in your liability and will we be
compensated for the inconvenience/hassle caused by these remedial works?

How long on average do remedial works take and how long does it take to exchange
incorrect size windows with correct sizes?

I also require conrma on that the 3 ers are available in november and will
complete by early next week before december.

Regarding upfront payments before comple on wouldn't this breach the contract
with our signatures on it. If you believe your work is up to standard then complete
the job and I will pay the remaining balance in full on comple on as I should have no
excuses not to pay as I am obliged to the contract. The funds are available in my bank
account wai ng there and is ready. I can verify this. If you can prove that I dont have
the funds available or prove that we will refuse to pay on comple on then you have
valid grounds. Generally speaking if you know the work is not up to standards and
you believe customer wont pay because of this un l it's rec ed then I can see why
you would like to breach contracts with upfront payments requests... A er these
upfront payments you cannot guarantee you will not run o with the money before
comple on. This is highly unprofessional and I am really disappointed a fensa
registered company is doing this.

In summary if there's no trust then how can we con nue for resolu on? So far I
havent asked for my 2000 deposit back or disputed it with my card provider as I am
pa ent and believe a resolu on will come hopefully. I do not prefer to take the
legal/dispute route please understand this however please do not put me in that
posi on by no choice.

I am really disappointed as I expect the company such as yourselves to apologise and

acknowledge the issues days ago however it seems you want to breach the contract
instead and just care about extor ng money from the customer. A kind reminder
there is 13 days remaining in the no ce I served so I hope a resolu on will come forth
within that me.

Ok I require my issues that I raised to be addressed and reassurances via email before
I consider con nuing and I hope for a sa sfactory response. For the records I will
always abide to the contract and I am more than happy to send you a copy of this for
your reminder if you have lost your copy.

Looking forward to your response.

Please advise and acknowledge,

Kind regards,
A Kasem

From: ADRIAN BHELLA <bhella@b nternet.com>

Sent: 14 November 2017 10:52:54
To: A A
Subject: Re: New Windows/Doors Resolu on

14th November 2017

Without prejudice

Dear Mr Kasem

Further to your last email this is our new oer, this supersedes any previous
agreement between yourself and Belleview UK ltd

1) rstly we need conrma on and your permission to let us on your premises to

complete work

2) we will come within 48hours no ce to t extension windows and doors so that

your builder can carry on with his Work.

3) we rstly want before any of the above work is carried out 3000 Payment into
our bank account as a stage payment
Sort 20-97-78
Account 23166686

4) then a third payment of 1500 on comple on of both bays, porch, black cladding
and sealing of all windows.

5) Then a 4th Payment of 2500 once composite door, kitchen windows and back
door is ed.

Payments must be transferred into our account, paid by card or by paid by cash to
our ers prior to them leaving site.

The balance of 500 to be withheld un l all window boards are completed

Belleview UK ltd is regulated by Fensa and Certas, when the Job is completed and
paid for in full, please feel free to call either of the above governing bodies to check
our work, if the work is not to the standard required they will inform us and then we
have 28days to carry our any remedial work.

We now give you 48 hours to accept this oer so we can proceed as soon as possible

Regards
Adrian Bhella

Belleview

On 13 Nov 2017, at 17:27, A A <devil.cry@hotmail.co.uk> wrote:

Hi Adrian,
Recently had a phone call from your colleague Luke. He advised me on
the phone to put it in wri ng (email) to the directors of the
window company that is yourself and your father about the 14 days
no ce I duly served onto him on the 09/11/17 however he said to put it
in wri ng so I am duly serving you 14 days no ce now from today for
resolu on otherwise we have no choice but to engage another window
company at a loss in which we will send you the invoice for and the
contract becomes void.

Also we have a current contract with the builders with mes on it and
they stated they cannot wait an unreasonable amount of me caused by
these window problems delays so that will be another loss for us in
which we will also send the invoice to you as well.

However I like to avoid the above legals and would like a resolu on
instead. A resolu on we won't accept and I can conrm this is where a
company asks more money from the customer before
comple on without agreeing on a reec ng nego a ng deal rst or
agreeing on remedial resolu ons rst. This is breach of the contract that
its not good to go into.

Ok as a customer generally speaking I present the problems with the

product and it is the company that comes up with the
sa sfactory solu ons to those problems. I see in your last email you put
forward to me you men oned of nego a ng a deal. What deal you had
in mind?

Otherwise we would like incorrect size windows to be replaced asap

(reasonable me) and of course le ng the remainder window/door
works to be completed by the ers for the sake of comple ng the job
before serious cold weather sets in and we dont mind wai ng for
correct replacements a er we pay the balance as I believe windows takes
a few weeks to make and I hopefully trust you will deliver. Of course all
this must be conrmed in wri ng (emails) before con nuing on to
balance/payment.

Looking forward to your response.

Please advise and acknowledge,

Kind regards,
A Kasem,

From: ADRIAN BHELLA <bhella@b nternet.com>

Sent: 10 November 2017 12:07:01
To: A A
Subject: Re: New Windows/Doors Resolu on

Thats ne Mr Kasem

Us a a company would rather nego ate a deal sooner rather than later as
you know Christmas is coming and wed like to have all your windows
and doors ed before the bad weather sets in. All your windows and
doors are here at the factory ready for your decision next week
Hopefully we will speak soon

Kind Regards
Adrian Bhella junior

Belleview

On 10 Nov 2017, at 12:01, A A <devil.cry@hotmail.co.uk> wrote:

Hi,

Yes I spoken with your colleague Luke earlier on today

sta ng he's busy today and will get back to me on monday if
theres a resolu on. Yes I am prepared to wait for a
resolu on hopefully within 14 days no ce I served him
yesterday however he stated monday which is just a few
days away that I dont mind. I rather wait for a resolu on
than straight away jumping into legals you know what I
mean and I am sure you will agree with this as well. Also I
haven't led any nega ve reports to any bodies yet nor got
any legals/costs involved yet as I hopefully believe there be a
resolu on early next week.

Ok please keep me updated a er hearing from sales

nego ator Luke.

Much appreciated,

A Kasem,