VOLUME 12 | Issue #2 Winter 2017

Quarterly publication for members of MoveUP, The Movement of United Professionals

Verbal Abuse
on The Job

ICBCs Flawed Fight for $15/Hour

Repair System Minimum Wage
CONTENTS In This Issue

3 PRESIDENTS MESSAGE
By David Black

4 TRANSLATIONS

6 MOVEUP WORKING FOR MEMBERS

8 HANGING UP ON
VERBAL ABUSE

9 FACING VERBAL ABUSE

ON THE JOB

11 FIGHT FOR 15
8
12 ENERGY POVERTY
Hanging Up On Verbal Abuse
13 GENDER NEUTRAL
WASHROOMS

14 $10 A DAY CHILD CARE SOON

A REALITY FOR B.C. FAMILIES?

15 MOVEUP SUPPORTING
THE UNITED WAY

16 MOVEUP EXPOSES
OVERBILLING BY
CAR REPAIR SHOPS

18 A SUMMER OF WILDFIRES
14
$10 A Day Child Care
20 STEPPING UP TO SERVE:
JIMS STORY

21 PROTEIN FOR
PEOPLE PROJECT

22 GETTING BIG MONEY

OUT OF POLITICS

23 REP ASSIGNMENTS

On the Cover (left to right):

ICBC Estimators Rob Morneau,
15
John Vieira, Colin Clark, MoveUP Supporting The United Way
Ken Skjerpen, Richard Mooney
 Presidents Opening Message
MoveUP, the Movement of United Professionals, is affiliated
with the Canadian Office and Professional Employees Union,
the British Columbia Federation of Labour, the Canadian Labour
Congress, UNI Global Union and IndustriALL.
MoveUP Executive Board Members:
President: David Black
Secretary-Treasurer: Lori Mayhew
Vice Presidents: Annette Toth (ICBC), Gwenne Farrell (Utilities),
Alicia Gallo (Combined Units)
Accenture Business Services: Melanie Greenlaw
BC Hydro: Rysa Kronebusch, Bruce Sarvis
ICBC: Bryan Finstad, Joyce Galuska,
Brian Martens, Robert Starcevich
FortisBC Energy: Joe Nex
Fortis-Hydro: Janie McDougall
"Nobody in their
Combined Units: Graeme Hutchison, Christy Slusarenko,
Tim Weigelt, Laurie Kirk workplace should have
MoveUP Communications, Campaigns & Research:
Communications Director: Catherine Pope to put up with abuse
Communications Officer: Daniel Fung
MoveUP Director of Operations: from an employer,
Amber Hockin
MoveUP Senior Union Representatives: customers or clients."
Brad Bastien, Kevin Smyth
MoveUP Union Representatives:
Georgi Bates, Nathan Beausoleil, Carrol Edwards, Tony Geluch,
Noel Gulbransen, Sarah Hall, Trevor Hansen, Cathy Hirani, There is no doubt in my mind that Donald Trump must shoulder some of
Barbara Junker, Cindy A. Lee, Sarah Melsness, Jude Morrison, the blame for the appalling state of public discourse in North America. The
Mike Novak, Cheryl Popeniuk, Ryan Stewart,
Stephen Von Sychowski
President of the United States has established new lows in communicating
with anyone who disagrees with him through unfiltered outbursts on Twitter,
MoveUP Administrative & Office Staff:
Karen Caston, Assistant to the President in speeches and in the media.
Yudon Garie, Work Leader In a world where foul language and a raging temper have become
Joanne Banfield, Kim Chartier, Adele Earwaker, Sarah Hall,
Lisa Jeffery, Shelley Lockhart, Carol McLuskie,
acceptable at the highest level of public office, is it any wonder that our
Michelle Mihaichuk, Kathryn Prinz, Kim Smith, Marilyn Vassell members face increasing verbal abuse and harassment on the job?
MoveUP Financial Staff: In this months issue, we hear from ICBC estimators who have been
Controller: Barbara Liang subjected to all forms of extreme verbal abuse including swearing, name
Pardeep Singh, Valerie Sherst
calling, bullying and even threats from customers and clients. Unfortunately,
Occupational Health & Safety & WCB Appeals: many other MoveUP members, especially those who deal with the public, are
Niki Schnurr
also regularly subjected to verbal abuse as they try to do their work.
Organizing:
Caitlin Gilroy Some have simply accepted that this is just part of the job. It isnt. Nobody
LTD Trust Administrator:
in their workplace should have to put up with abuse from an employer,
Yasmin Carroll customers or clients.
Human Resources and Organizational Development Director: Some companies have policies or codes of conduct that are aimed at
Ram Atwal protecting workers from bullying, harassment or abuse, although complaints
Headquartered on the unceded territory of the Musqueam,
arent always taken seriously. Others have no policy, and this is a real problem
Skwxw7mesh xwumixw (Squamish), Tsleil-Waututh and for anyone who works in customer service.
Qayqayt First Nations. If you have been verbally assaulted, I urge you to document it or bring it
to the attention of your job steward, or contact your worksite Occupational
The Local Voice is the official quarterly magazine published for Health and Safety representative.
the members of MoveUP. In the months ahead, MoveUP will be raising greater awareness of this issue,
ISBN 1918-9753 COPE 378 Voice
Letters to the editor are welcome but may be edited for brevity in addition to our ongoing efforts to try to convince employers to change their
and clarity. Please contact MoveUP for permission to reprint policies, so workers can have the protection they need and deserve.
articles, graphics, or photographs.

Address all correspondence to:

MoveUP communications
Suite 301 - 4501 Kingsway,
Burnaby, B.C. V5H 0E5
Phone: 604-299-0378
Toll Free Line: 1-800-665-6838
David Black
Fax: 604-299-8211 President, MoveUP
Visit MoveUPs website at www.MoveUPTogether.ca
or contact us via email at communications@moveuptogether.ca
Editor: Catherine Pope
Contributors: Daniel Fung, Jim Quail

USW 2009
MOVEUP Local Voice VOLUME 12 Issue #2 Winter 2017 | 3
4 | VOLUME 12 Issue #2 Winter 2017 MOVEUP Local Voice
MOVEUP Local Voice VOLUME 12 Issue #2 Winter 2017 | 5
ADVOCACY MoveUP Working for Members

Photo, above: President David Black at workshop on

reducing traffic congestion at the Mobility Pricing
Independent Commission

Photo, right: President David Black and VP Annette Toth

advocating for members in Victoria

Speaking up for Site C members at the BC Utilities Commission

Site C visit by David Black

and VP Gwenne Farrell

Global TV Interview

6 | VOLUME 12 Issue #2 Winter 2017 MOVEUP Local Voice

 MoveUP Working for Members ADVOCACY

MoveUP visits Accenture

Photo above (left to right): Chris ORiley, BC Hydro President; Gwenne Farrell, MoveUP
Vice President; Michelle Mungall, BC Minister of Energy, Mines and Petroleum
Resources; Ken Peterson, BC Hydro Executive Chair; David Black, MoveUP President

BC NDP Convention

Photo, bottom left:

President David Black
chairs resolutions debate
BC NDP Convention: Secretary-Treasurer
Lori Mayhew proposes resolution to fix Liberal
Photo, left:
mismanagement of crown corporations
Premier John Horgan

MOVEUP Local Voice VOLUME 12 Issue #2 Winter 2017 | 7

COAST
MOUNTAIN
BUS Hanging Up on Verbal Abuse
W
hen MoveUP Vice President Alicia Gallo first
started working at the Coast Mountain Bus
Coast Mountain Company (CMBC) she was in the Customer
Bus Company Information Call Centre. Staff answer about 4,000 calls
members score per day from the public, who ask about everything from
a victory against
schedules, bus routes and fares to lost and found.
My co workers and I were handling abusive callers
verbal abuse by
on a daily basis, says Gallo. Being subjected to yelling
customers. and swearing left some of us feeling devalued. A few
even quit because of mental health issues that may have
been caused by the abuse.
At the time, the employer had a policy that staff
could not hang up on a caller unless theyd been given
three warnings. The policy allowed abusive calls to go
on far longer than they should have and left members
feeling helpless.
MoveUP
Gallo mounted a campaign to force the employer
Vice President to address the issue and protect members from abuse
Alicia Gallo and harassment in the workplace.
spearheaded this I presented these emails to the employer to put
campaign pressure on them to admit there was a serious problem
with the way the callers were being allowed to treat
the members and to remind the employer it was their
8 |
&#@% !!!
#!**@ !!!
*@%& !!!
responsibility to provide a workplace free of abuse and
harassment," says Gallo.
The employer was reluctant to admit that the abuse
was taking place. The manager of the department tried
to minimize the impact and frequency of these calls.
MoveUP fought for a change to the policy and for
a recording that the public would hear before being
connected to a clerk.
In 2016 we decided to include a policy change as
a bargaining proposal. We were only able to achieve it
at the bargaining table. It took us three years of pushing
the issue with the employer to finally see a positive
change for our members.
The new policy allows members who receive an
abusive call to terminate it after one warning, instead of
three, and report it to their work leader for investigation.
The supervisors review the calls and, in instances where
the calls are threatening or the person keeps calling
back, the Transit Police investigate and even go to the
callers home to warn them against further harassment.
There is also a pre-recorded message that all callers
hear before they are connected to a clerk, which says
We value our customers and our employees, and we
expect everyone to be respectful of each other.
Still, earlier this year, Alicia discovered the recording
had been removed. CMBC claimed it was a mistake and
promptly put it back on. She now checks it regularly.
Significantly, the number of abusive calls has
dropped since the recording was activated.
I am very proud to have achieved this for our
members at CMBC. No worker should have to
tolerate abuse from customers, whether in-person
or on the phone.
MORE ON PAGE 10...
VOLUME 12 Issue #2 Winter 2017 MOVEUP Local Voice
 VERBAL
Facing Verbal Abuse on The Job ABUSE

This article contains language that may be offensive to some.

M
oveUP Vice President Annette Toth still
remembers taking an abusive and angry call
when she was at ICBC ten years ago.
He threatened to come to my home. Over the
phone he said I know where you live.' The police were
notified and went to his home. But that was very, very
scary. I felt vulnerable and I was worried for my family.
MoveUPs estimators at ICBC are often forced to
endure verbal abuse, intimidation or rudeness. The
members of the Material Damage Committee say
theyve all been yelled and sworn at on numerous
occasions, along with extreme rudeness. The MDC has
made ending the abuse experienced by Estimators and
Total Loss Handlers a priority.
Richard Mooney, an Estimator in Specialty Vehicles,
says They swear at you. Theyll say F*** you. Its a
common occurrence. It happens all the time and it
shouldnt.
Drivers who are unhappy about a claim being
denied can quickly lose their temper and take it out on
staff. But verbal assaults, harassment and intimidation
can even come from people at partner companies, such
as body shops.
Ken Skjerpen, an Estimator at the Cambie Claim
Centre confirms Mooneys assessment. Ive had them
say You mother f*** scumbags.
It is a widespread problem that can be extremely
upsetting to staff who are just trying to do their job. What I often hear is members saying they believe
Studies have linked ongoing and consistent verbal the abuse is just part of the job, says Toth. I dont
abuse by customers to depression and other mental accept that being sworn at by a customer or a business
health issues, which in turn leads to increased sick days. partner is acceptable in any circumstance and our
Rob Morneau, an estimator from Victoria described members shouldnt have to endure anything like that to
the situation as follows. When youre doing 20 claims a earn a living for their family.
day, somebody in the shop will be getting abuse daily. MoveUP has asked ICBC to adopt a prevention
Ive had people waiting outside for me at the end of program similar to the one in place at Coast
shift. Corporate security will get involved if there are Mountain Bus Company. (See story page 8.) So far
threats, says Colin Clark, who works in the Express management has resisted, but MoveUP will continue
Estimating department at the Central Estimating Facility advocating for change.
in Coquitlam. But Clark also confirmed that far too Toth has this advice for anyone who is the recipient Photo (left to right):
many incidents go unreported when there is swearing of yelling, screaming, swearing, personal attacks Material Damage
and abusive language. or rudeness. They dont have to accept or tolerate Committee:
ICBC reacts quickly when there is a personal threat, abuse by anyone, from customers, business partners
Rob Morneau,
but there is no consistent policy and this type of abuse or anyone else. They should advise their manager if it
isnt limited to one department at ICBC. Some call happens and let their job steward and health and safety John Vieira,
centre staff are forced to endure abusive language until committee know, since this is a workplace health and Colin Clark,
theyve given three warnings. Only then can they end safety issue. Abuse is a form of violence, so they can Ken Skjerpen,
the call. also file a report and claim with WorkSafe BC. And Richard Moone
In a recent survey of MoveUP members, 16% said they have the right to access the EFAP (Employee and
they have experienced harassment in the workplace Family Assistance Program) to help them. Finally, if
in the last year, including verbal, physical or sexual. they are experiencing health affects, they need to seek
One in five members said its happened within the last medical attention and be sure they are taking care of
ten years. themselves, first and foremost.

MOVEUP Local Voice VOLUME 12 Issue #2 Winter 2017 | 9

COAST
MOUNTAIN
BUS Hanging Up on Verbal Abuse (Cont.)

&#@% !!!

#!**@ !!!

*@%& !!!

HANG UP ON ABUSE POLICY

MOVEUP STRATEGY at
Workers at call centres in other provinces have COAST MOUNTAIN
launched a Hang Up On Abuse Policy and are BUS COMPANY
urging employers to adopt the following:
MoveUP created a dedicated email
q Give call centre workers the ability to hang up on address and asked CMBC members
abusive calls. to detail each time they received an
abusive call. The emails documented
q Train managers on how to support call centre workers
the time of the call and a brief
who had a bad client. description of what was said. This was
q Issue a warning and flag callers who have a history of important as all calls are recorded,
harassing staff. so the time stamp could verify the
statements of the members.
q Deny repeat abusers use of your service.
q Create a zero tolerance policy that reports all violent Within three weeks over 500 emails
and/or sexual threats to the police. had been sent by members about
q Ensure that there will be no retribution against or abusive callers.

disciplining of call centre workers who report abuse.

10 | VOLUME 12 Issue #2 Winter 2017 MOVEUP Local Voice


Fight for $15
I
n B.C. there are over half a million workers making
under $15 an hour. Until this past year, MoveUP
member Darcy Rhodes was among them. Darcy is a
dispatcher at Kelowna Cabs where hes been since April
2016. His wife, Laura, also works for Kelowna Cabs and
is a job steward at the worksite. She has been there since
June 2014 after previously working there from 2004 to
2007. Both Darcy and Laura now make above $15 an
hour but its hardly living in the lap of luxury especially
when providing for a household with five children
ranging from age six to 17.
While Darcy understands the day-to-day struggles
that families endure to make ends meet from his own
personal experience, he still has reservations about the
overall impact that a $15 minimum wage would have
even as his children prepare to enter the workforce.
Both my wife and I are always taking on extra shifts
at work as we need the money for bills, he explained.
If minimum wage goes up our cost of living will also
go up.
Darcys concerns are valid and are certainly shared
by others who feel that an increase in wages will
mean an increase in taxes, the cost of rent and food
among other things. The BC Federation of Labour, the
initiators of the Fight for 15 campaign in our province,
understands those concerns but also recognizes the
campaign is much more than just reaching an arbitrary
number without considering other related factors.
The longer we wait to get to $15 an hour, the
further behind low-wage workers fall, said BC Fed
President Irene Lanzinger. Not only do we need to
raise the wage quickly, but then we need a mechanism
to ensure wages keep pace with the cost of living and
begin to better reflect a real living wage.
Quick has been a foreign concept when it comes to
this campaign, however. It has been just over three years
since the campaign was launched. Minimum wage was
MOVEUP Local Voice VOLUME 12 Issue #2 Winter 2017 | 11
MINIMUM
WAGE
In B.C. there are over half a million
workers making under $15 an hour.
$10.25 an hour at that time and, at one point, was the
lowest in Canada. It currently sits at $11.35 an hour, fifth
highest in the country. In October, the NDP government
established a Fair Wage Commission designed to guide
B.C. to a $15 minimum wage. The government had
previously set a 2021 target to reach the goal, which
still lags behind Ontario and Alberta. The commission Photo, top left:
will examine the issue from all sides including from the MoveUP Member
perspective of businesses taking their concerns into Darcy Rhodes
consideration but not simply accepting their rhetoric at
face value. In November, MoveUP President David Black
made a presentation to the commission and said the
increase in minimum wage must be made a priority.
Many people believe the spin from businesses that
they cant afford to pay their staff properly, and fear that
by doing this the economy is going into the tank, said
MoveUP Secretary-Treasurer Lori Mayhew. But, just like
pensioners, most low wage workers spend their money
close to home. And thats good for local economies.
In the end, the campaign wants to ensure no one
working full-time is below the poverty line. The goal is
to allow workers like Darcy to earn a living wage, feel
secure about their financial future, and let them have
more time to be with their families rather than having
to always pick up an extra shift. Lower earnings mean
a lower pension. CPP will be low when these workers
go to retire. Also, a low income means no savings for
retirement, explained Mayhew. If parents need to work
more than one job to make ends meet, that can have a
detrimental impact on their family life and relationships.
What can you do to support the campaign and your
fellow workers? Its as simple as going online or picking
up your phone. Sign the petition found at fightfor15bc.
ca. Contact your MLA to tell them you support the
increase, said Mayhew. MoveUP is supportive of the
campaign, and has lobbied the government with the
BCFED in support of this increase.
BC HYDRO Energy Poverty
BY JIM QUAIL, ALLEVATO, QUAIL & WORTH, BARRISTERS & SOLICITORS
E
nergy Poverty: the legal battle to provide discounts
to people who cant afford to heat their homes.
As British Columbians are painfully aware, BC
Hydro rates are rising sharply. They have soared by 51%
in the past 11 years. There is no end in sight to this trend,
with the impact of BC Liberal decisions continuing to hit
home and drive up the Crown utilitys costs.
During those 11 years, income assistance rates only
reached $610 per month (single person). A significant
number of British Columbians on pensions, assistance
and other fixed incomes, and the many working poor
are forced to choose between heating their homes
and putting adequate food on the table. This is known
as energy poverty. A study produced for the provincial
government a decade ago pegged B.C.s energy poverty
In the past rate at about 20% of households. There can be no doubt
that things have gotten worse and not better since then.
11 YEARS: Studies show that utility disconnection is one of the
most common triggers leading to homelessness. The
BC Hydro problem is a desperate one for many of our neighbours.
Several North American jurisdictions have
rates have responded to energy poverty by establishing lower
soared electricity rates for low-income households. These
are commonly known as lifeline rates. California
by 51% pioneered this solution many years ago and it has
been followed in various forms in various states and
Canadian provinces including Ontario and Manitoba. In
Quebec, the energy regulator issued a policy statement
this summer embracing a lifeline strategy for poor
households. Because poor households consume less
electricity than the affluent, the cost of these programs
is modest.
In 2008, when I was Executive Director of the BC
Public Interest Advocacy Centre (BCPIAC), a non-
profit law office that represents seniors and other low-
income groups, we pushed the BC Utilities Commission
to establish Hydro lifeline rates. As directed by the BC
12
A significant number of
British Columbians are forced
to choose between heating
their homes and putting
adequate food on the table.
Liberal government, Hydro argued that the Commission
does not have the power to do so. The BCUC declined
to rule on the question.
The BC NDP has long supported Hydro lifeline rates.
When in opposition, it introduced private members bills
to explicitly spell out the Commissions authority to
create them so we would not have to rely on implied
powers under B.C.s utility laws.
In 2016, BCPIAC revived the case for lifeline rates
and presented extensive evidence about poverty
and the impact of rising electricity rates. Our law
firm represented MoveUP at the BCUC hearing and
vigorously supported the application. Again, BC Hydro
(joined by FortisBC) argued that the Commission lacks
the jurisdiction to approve low income rate relief. The
BCUC, which has become a very conservative regulator
under the BC Liberal government, agreed with Hydro
and refused to adopt the BCPIAC proposals.
BCPIACs clients and MoveUP have jointly appealed
this ruling to the BC Court of Appeal. We argued the
first stage an application for leave to appeal, before
a single judge in September. Despite the very recent
change in government, BC Hydro continued to lead the
legal fight against rate relief for the poor, seconded by
FortisBC. As is usual, the judge reserved his decision and
we will wait and see whether the union and BCPIAC will
win an opportunity to present our full legal case to the
Court.
MoveUP and BCPIAC have worked as close allies in
BCUC proceedings for years. The union and BCPIACs
low-income clients share a commitment to maintaining
BC Hydro and ICBC as strong public assets, and ensuring
they and FortisBC are well-managed in the interests
of all British Columbians. The union approaches its
involvement in BCUC hearings as a social justice project
as well as an important forum to defend the interests of
its members.
| VOLUME 12 Issue #2 Winter 2017 MOVEUP Local Voice
 Gender Neutral Washrooms EQUALITY

MoveUP encourages employers to implement gender neutral washrooms

In early November, union president David Black sent a letter to all employers of
MoveUP members encouraging them to implement gender neutral washroom
facilities at their worksites.
The letter is one of the initiatives recommended by MoveUPs Human Rights
Committee. MoveUP is pleased to see many employers have already begun the
process of implementing gender neutral washrooms and we hope many more will
continue to join them as we work together to foster inclusive and safe workplaces
for all members.

The letter reads as follows:

Dear Employer,
First of all, thank you for accepting our input on this important issue that
has the potential to affect our workplaces and, in particular, those individuals we
dont always hear from because of their fear of being singled out or discriminated.
I am writing to ask you to consider implementing gender neutral bathrooms
at your worksite.
Gender neutral bathrooms create a safer environment for our workplaces.
For transgender or nonconforming individuals, it provides a space where they
wont face harassment verbal or physical for where they choose to wash
their hands or use the toilet. For cisgender individuals, in other words those who
identify with their birth sex, the presence of gender neutral bathrooms does
not pose any added risk. Rather, it helps promote an inclusive workplace and
encourages the treatment of fellow coworkers with respect.
The presence of gender neutral bathrooms also has a health component. In
the long run, it can help prevent damage to the bladder or kidneys that occur
when individuals choose to hold it in rather than use the bathroom out of fear
of being confronted or bullied.
MoveUP has successfully implemented gender neutral bathrooms at our
workplace without incident and with positive results. We strongly encourage
your worksite to transition to gender neutral bathrooms in future facility changes
or renovations. If your organization has already undertaken this initiative, I would
like to thank you for making the needs of transgender employees, customers and
partners a priority in your facilities.
If you have any questions or concerns about gender neutral bathrooms at
your worksite, we encourage you to contact us. We would be happy to share
our experiences and outcomes with you. Together, we can continue to make our
workplaces a safe and comfortable environment for all our workers.

Sincerely yours,

David Black
President

MOVEUP Local Voice VOLUME 12 Issue #2 Winter 2017 | 13

B.C.
$10 a Day Child Care
FAMILIES Soon a Reality for B.C. Families?
R
aising a family in the third-most expensive city in
the world is taking a toll on B.C. families. Some
parents are forced to spend more than half their
income on child care. Not surprisingly, 85% say the
cost puts a financial strain on their family.
Long before the affordability crisis hit, Sharon
Gregson was advocating for reasonably priced child
care while raising her four children. That was three
decades ago. I never imagined 30 years later Id still
be fighting the same battle.
But her years of hard work and dedication to
making life better for families seems to finally be
paying off.
The last six years have seen a momentous amount
of work from the Coalition of Child Care Advocates
and all our allies ensuring child care was a central
Sharon Gregson, election issue in May 2017, says Gregson. Now, at
$10aDay long last, we have a government publicly committed
Founder to implement the Community Plan for a Public System
of Integrated Early Care and Learning known by the
brand of $10aDay.
14
After years of advocacy and all the
research and evidence, we now have
politicians with the political will who
are listening to the public and ready
to fix the child care chaos.
The goal of the $10aDay plan is:
Lower fees at licenced child care programs
No user fees for parents with incomes less
than $40,000/year
Commitment to create 22,500 licensed child
care spaces within 3 years
Increase wages for early childhood educators
The plan will cost about $225 million. $50
million has already been committed by the federal
government. But the investment will return more than
$500 million annually in additional tax revenue paid by
early childhood educators and mothers who would
be able to return to the workforce. While funding
didnt make it into the NDPs fall budget, Sharon is
confident the government will include it in the Spring
2018 budget.
After years of advocacy and all the research and
evidence, we now have politicians with the political
will who are listening to the public and ready to fix the
child care chaos, she says.
Until then, Sharon is urging people to go to
10aday.ca and sign the petition.
Take every opportunity to communicate to your
MLA that investment in childcare is important. If not
now, then when?Weve got a plan, the political will,
and public demand.We need to make this happen.
| VOLUME 12 Issue #2 Winter 2017 MOVEUP Local Voice
 MoveUP Supporting the United Way
Photo above: MoveUP Vice President Gwenne Farrell, "Bugsy Farrell"
The United Way of the Lower Mainland
has been changing lives locally for 87
years.This year, thanks to your generosity,
United Way invested $33+ million to
improve 400,000 peoples lives, including:
74,000 families
58,000 seniors
MOVEUP Local Voice VOLUME 12 Issue #2 Winter 2017
GIVING
We are so proud of MoveUP members for
their overwhelming support of this years United
Way campaign.
Your generous donations have helped make
a difference in the lives of local kids, seniors,
families and those struggling to make ends meet.
Congratulations!
A big shout out to MoveUP Secretary-
Treasurer Lori Mayhew (pictured top right), who is
also President of the New Westminster & District
Labour Council. She received this years United
Way Labour Community Service Award.
| 15
 MoveUP Exposes Overbilling By
ICBC Car Repair Shops
I
Photo, above: ts a dirty little secret that has frustrated and infuriated
Annette Toth, MoveUPs ICBC estimators for years:
ICBC s Express Auto Repair System is a failure and
MoveUP Vice
it has cost taxpayers millions.
President The program was launched by the Liberals in 2001
interviewed as a way of speeding up claims.Before then, drivers with
by City TV vehicle damage would take their cars to ICBC claim
centres, where an estimator would assess the damage.
The body shops were only allowed to bill for work the
estimator had deemed necessary.
Now, more than 80% of claims go directly to private
repair shops and their staff dictate to ICBC how much it
will cost to fix it.
Are some repair shops routinely overcharging?
Absolutely! says MoveUP VP Annette Toth, who hears
this same concern from estimators all over the province.
And B.C. drivers are paying the price. The problem is
ICBCs policy allows body shops to add an extra 20% to
the total, with no accountability.
But many repair facilities get away with a lot more.
MoveUPs ICBC members have alerted management to
the problem but their concerns have fallen on deaf ears
for 16 years.For front line employees it felt like no one was
listening until the new NDP government came to power.
One of the most outspoken critics of the express
repair shop system is Lance Leswick, a senior estimator
in Surrey with 22 years of experience assessing vehicles
and determining the costs of repairs. Over the years,
he has meticulously documented cases where his
estimates are much lower than the repair shops or he
was forced to pay out a questionable claim. Like other
16
estimators, Leswick feels a strong responsibility to
protect the public purse.
I just always liked working at ICBC and wanted to
do the right thing, says Leswick. When they started
making employees pay questionable claims, I asked
why. Why are we allowing it?
Leswick followed due process every step of the
way: He informed management about his concerns
and sent letters to his superiors. In 2005 he even met
with a former CEO of ICBC. Leswick also provided
detailed reports and underwent extensive interviews for
a Clearview report, the whistle blower service offered
to employees at ICBC.That report was seen by senior
executives within ICBC. Still, nothing changed.
The issue has also been on the radar of B.C.
politicians for years. The NDP raised it in the legislature
while in opposition and those questions were recorded
in Hansard. At the time, the minister of ICBC, Shirley
Bond assured the house they were reviewing ICBCs
operations. There were also reports in the media.More
recently, another former Liberal minister in charge of
ICBC, Todd Stone, denied any knowledge of systemic
flaws in the express repair system.
Last summer, MoveUP President David Black and
Toth met with David Eby, the NDP minister responsible
for ICBC. They relayed the concerns ICBC members
have, including repair shop overbilling and made
suggestions for fixing the troubled crown corporation.
News 1130 radio reporter, Marcella Bernardo caught
wind of the story and did a special investigative series on
the repair shop overbilling problem.
| VOLUME 12 Issue #2 Winter 2017 MOVEUP Local Voice
 MoveUP Exposes Overbilling By
Car Repair Shops (Cont.)
Photo, above: MoveUP President David Black,
Minister for ICBC David Eby, MoveUP Vice President
Annette Toth
She interviewed Leswick and six other ICBC
estimators (who wished to remain anonymous.) All
confirmed that the Express Repair System was rife with
abuse. Each said there have been countless times when
repair shops billed for an amount that vastly exceeded
what would normally be required and considered fair.
David Black and Annette Toth were also interviewed
on News 1130, CKNW and City TV and their statements
were featured in CBC stories that ran across B.C.They
confirmed that MoveUP members have spent years
trying to alert ICBC about the flawed repair shop
system, but many have been afraid of the repercussions
of speaking up. ICBC told News 1130 that there was no
evidence of false invoices or fraud.
Our members arent claiming there has
been fraud. What they are saying is that the
system, along with understaffing, allows for
excessive billing by the body shops, explains
Toth. Estimators want to get back to the job
they were hired to do; ensuring that damage
to vehicles is repaired properly and for a
fair price. Body shops have a vested interest
in inflating the bills. Our members dont
answer to the shops. They answer to ICBC,
who ultimately answers to the people of this
province. The shops right now have the keys
to the ICBC vault and that has to change.
Minister Eby ordered an operational review of ICBC
by Price Waterhouse Cooper (PWC). Since forming
government, the NDP has discovered that ICBC is in
deep financial trouble due to Liberal mismanagement.
The previous government withdrew $1.2 billion from
ICBCs savings to balance the provincial budget.
MOVEUP Local Voice VOLUME 12 Issue #2 Winter 2017
ICBC
MoveUP was asked to participate in the PWC
review and submitted the names of 150 job stewards,
as they are the frontline employees with the best
inside knowledge on the day to day workings and $$
failings. In the end, PWC agreed to interview 19
members from ICBC.
In addition to tightening up accountability in
the express repair program, MoveUP is asking ICBC "The problem is
to hire more estimators, monitor repair shops more
closely, take back the decision-making authority on
repair costs from the body shops and put it back in
ICBC's
the hands of the estimators. Updated training is also
needed so our members can keep up on the latest
policy
vehicle technologies.
MoveUP is confident that these measures will save
allows
the corporation money. In fact, ICBCs annual report body shops to
stated that more front-line staff have already reduced add an extra
injury claim costs. More estimators on the front line will
also help curb escalating repair costs.
Lance Leswick is now being seen as a hero by many
20% to
for his dedication to protecting ICBC from abuse and for
being brave enough to risk his job and speak up about
the total,
it.His concerns and those of many other estimators at with no
ICBC are finally being heard by the NDP government accountability."
and the new board at ICBC.
Lance says hes happy that an independent Annette Toth
agency (PWC) is investigating and is hopeful change
may finally happen.
| 17
B.C.
A Summer of Wildfires
WILDFIRES MoveUP Members Share Their Stories
T
his summer B.C. experienced the largest wildfires
in its history forcing the evacuation of tens of
thousands of residents in the Interior from their
homes. One of the hardest hit areas was Williams Lake,
a city with a population of 12,000 that was forced to
evacuate because of the danger and devastation. Its a
city near and dear to the hearts of the MoveUP members
who live there, including those who work at the local
ICBC Claims Centre.
MoveUP members Don Sponagle, Adrienne Lemky
and Anna Jenner are colleagues at the Williams Lake
ICBC Claims Centre. They all say they are the lucky ones
compared to some of their neighbours and friends. Yet
One of the they were among the many who saw their lives turned
upside down even before an official evacuation order
hardest hit
was declared July 15.
areas was Don, an estimator who recently celebrated his 10-
Williams Lake, year work anniversary, was among the last employees
a city with a still on the job before the Claims Centre was forced to
population close. The father of three happened to be out on a day
of 12,000 that trip to the lake when the evacuation order came down.
Thanks to his pre-planning he had already loaded up all
was forced the necessities into his travel trailer and, with his family
to evacuate in tow, made the trek to Prince George. With road
because of the closures and detours around the fires, the trip wound
danger and up taking 24 hours.
devastation. Aside from the inconvenience of cramming an
entire family into a small trailer, Dons overall experience
was a positive one. He was particularly happy with the
support he received from his employer who made sure
everybody was paid in full even as the office was shut
18
down. Don also pitched in for a few days working at the
Claims Centre in Prince George before returning home
after two weeks away. ICBC was phenomenal, said
Don. They couldnt have handled it any better.
Adrienne, a claims import assistant who has been
working at the Williams Lake Claim Centre for 12 years,
was among the first told to evacuate. It was a late Friday
afternoon on July 7 when she received a call from the
community fire chief informing her she needed to go
back to her house and pack up her essentials. She had
just enough time to ask Anna to cover her at the front
desk before she was out the door. It would be a month
before she would return to work. I got a call from [the
fire chief] and he basically told me to go home and pack
because I was going to lose my home, so I rushed home
and there were huge poofs of smoke out behind our
property, recalled Adrienne.
Adrienne and her husband, Darren didnt end
up leaving. The pair initially chose to stay behind to
protect their property but wound up playing a big part
to help their communitys recovery efforts. Adrienne
volunteered for the Emergency Operations Centre
during her time away from work while Darren, being
the only one of three city mechanics who chose to stay
behind, would play a big role in servicing the many fire
trucks that entered the city to battle the flames. The
first few days I swear we were just going on adrenaline,
said Adrienne. You try to go to sleep at night and you
could see flames from our bedroom window.
Though there were many stressful moments, worrying
about her job was not one of them with the employer
| VOLUME 12 Issue #2 Winter 2017 MOVEUP Local Voice

A Summer of Wildfires (Cont.)
I got a call from [the
fire chief] and he
basically told me to
go home and pack
because I was going
to lose my home, so
I rushed home and
there were huge poofs
of smoke out behind
our property, recalled
Adrienne.
providing full pay while placing her and others in similar
situations on special leave. I would be very confident if
there was ever another disaster that this would be the last
thing I would have to worry about, said Adrienne.
Anna, who covered the last hours of Adriennes shift
on that fateful July 7, left work that day not knowing
she wouldnt be back until nearly a month later. She
would head to the Cariboo Regional District where
her husband, Arnold, worked as a GIS technician and it
was there where she was told she would not be able to
return to her home. Anna would find herself spending
most of the next month helping serve the community
by volunteering for the Emergency Operations Centre.
Although Anna did have an opportunity to gather
up some belongings, this experience helped put many
things in perspective for her. My daughter lives in
Clearwater. She was also under an alert and shes got
two babies and she took them to the Lower Mainland,
said Anna. All I could think is the kids are okay, my
grandbabies arent breathing any of this in, if I have to
walk away from everything in the house and the house
goes up, so be it.
If that wasnt worrying enough, Annas past dealings
also made her fear about her employment status while
away. Anna has been a claims support assistant at the
Williams Lake Claims Centre since April of this year, but
she is a long-time employee of ICBC dating back to 2001.
She had previously worked at several different locations
including Sechelt and Newton (Surrey), but requested
a move to Williams Lake her main place of residence
even while she worked elsewhere after returning from a
MOVEUP Local Voice VOLUME 12 Issue #2 Winter 2017 | 19
B.C.
WILDFIRES
medical leave that began in January 2015. Throughout the Photos above:
leave, she received ongoing from support from MoveUP Anna Jenner (left)
while trying to fight back against the employers attempts Don Sponagle (right)
to have her terminated. I would not still be working if it
wasnt for the efforts of this union, said Anna.
Those dealings naturally led her to worry about her Photos below:
job but, throughout the process, she maintained contact Adrienne Lemky
with the employer and obtained written guarantees
about her job status. She also received support from
MoveUP assuring her the union was there to help with
any problems relating to her special leave status. Union
rep Jude Morrison, who worked closely with Anna
during her prior dealings with her employer, became a
familiar and trusted advisor for Anna.
In the end, Annas fears were unfounded and her
experience with the employer turned out to be the same
positive experience as those of her two colleagues.
Annas biggest takeaway from the whole experience,
however, is seeing how the community managed to
band together to serve the greater good. Through
volunteering at the Emergency Operations Centre, she
witnessed firsthand the many needs and demands of
different individuals and groups and although it was a
demanding period, they were all able to come together
to serve the greater good and get the community back
up and running.
Its like a war room. Youve got pockets of people,
all different groups, Anna described. Theres a planning
section and an operations section, logistics, finance and
all of that. How everybody worked in with each other
was really amazing.
B.C.
WILDFIRES Stepping Up To Serve: Jims story
W
hen wildfires tore through the B.C. Interior
this summer, many residents had their lives
turned upside down as they were forced to
Photo above:
evacuate from their homes. Some were fortunate to live
Jim Kyle
in communities where the fires didnt directly impact
them, but helped others out by volunteering on the
front lines.
Jim Kyle is the perfect example of someone who
got himself involved voluntarily in a positive way. By
day, he works as a Geographic Information Systems
specialist at the FortisBC centre in Trail. Hes been a
dedicated FortisBC employee for over 17 years, but also
a dedicated member of his community working as a
volunteer firefighter as well as with Search & Rescue.
As a volunteer firefighter, Jim is specially trained in
structure protection. When the call came that help was
needed, he was ready, willing and able.
What basically happens is they ask us if we can go
from three to seven days for a deployment to go out
to an area to protect the structures by setting up these
20
As a volunteer firefighter,
Jim is specially trained in
structure protection. When
the call came that help
was needed, he was ready,
willing and able.
sprinkler protection units on the structure and working
mutually with the wildfire service, Jim explains. That
happened a couple of times in the summer and FortisBC
allowed me to use my vacation days and take that time
off to go do that.
As part of his volunteer firefighting duties, Jim would
be deployed twice over the course of the summer
once in July to Poplar Creek just south of Revelstoke,
and once in August to McCormick Creek.
He is very grateful to have the opportunity to help
serve his community, and grateful that FortisBC allowed
him the opportunity to do so. Using up some banked
overtime to go out and save someones home seemed
like a small sacrifice.
They were really supportive, said Jim of FortisBC.
Because a lot of these structures youre protecting
could be a FortisBC customer, they supported me
doing that.
MoveUP members like Jim are truly credit to their
communities.
| VOLUME 12 Issue #2 Winter 2017 MOVEUP Local Voice
 Protein for People Project
MoveUP Helps Feed Those In Need
103,434 people use a food bank every month
in B.C. enough to almost fill BC Place
Stadium twice. Its a shameful legacy of the
previous Liberal government.
Donations are always needed and protein is
especially in short supply. Protein is important for brain
and muscle development and is an essential part of the
nutrition that we all need. But its often too expensive
for food banks to buy.
In 2006, unions and the United Way founded the
Protein for People (P4P) Project. Today, 36 unions and
labour groups, including MoveUP, subsidize the cost of
buying protein.
We buy it from a company at the best price, says
Protein for People President John Radosevic. For
example, salmon is usually at least $2 retail for a small
tin. We get it for a $1. The labour groups subsidize 59
cents of it, so food banks get it for a 75% discount.
It allows them to purchase products they wouldnt
otherwise be able to afford.
Additionally, the Jim Pattison Group, which owns
grocery store chains, delivers the food Protein for
People supplies for free to food banks throughout B.C.
MOVEUP Local Voice VOLUME 12 Issue #2 Winter 2017 | 21
HELPING
THE
HUNGRY
Over 30% of food bank
users are children
The Protein for People Project serves more than
CHILDREN
one role, says Annette Toth, VP of MoveUP and P4P
board member. Yes, we are able to provide good,
healthy protein for people at food banks, but we also
hold community forums, so we connect working
people with unions.
A worker with a union is far safer, far less likely to be
victimized by their employer and will earn more money
for their family. Isnt that what we all want? Photo above left:
Labours first slogan has always been; What We MoveUP
Desire For Ourselves We Want For All. The dream of Vice President
P4P is for no family to need a food bank. But until that Annette Toth,
time, it will assist those who are vulnerable. Protein for People
Food bank clients arent only those who live on
President John
welfare, As the number of Canadians forced into low
paying jobs grows, so grows the number of those living Radosevic,
below the official poverty line. Over 30% of food MoveUP President
bank users are children. The number of two parent David Black
families reliant on food banks has grown faster than
any other demographic. These workers are the sisters
and brothers of those of us lucky enough to have good
paying union jobs. Protein for People member unions,
like MoveUP, feel duty-bound to stand by those food
bank sisters and brothers.
For more info: www.proteinproject.ca
POLITICAL
ACTION Getting Big Money Out of Politics
COMMITTEE In support of the ban on corporate and union political donations
Getting big money out of politics:
The NDPs New Legislation
Provincial Elections:
Ban on union and corporate donations
$1,200 cap on individual donations
Donations from outside the province
banned
Contributions to third-party election
advertisers capped
Party leaders, cabinet ministers,
parliamentary secretaries must report
fundraising activities.
Municipal Elections
Ban on union and corporate donations
$1,200 cap on individual donations
Donors can donate in different
municipalities to multiple candidates
who are not part of a civic organization.
Donors must be B.C. residents
BY LORI MAYHEW, POLITICAL ACTION COMMITTEE
Delegates at
NDP Convention
learn about the
new election
donation laws
B
.C.s reputation as the Wild West
of political fundraising may finally
be coming to an end. The NDP
government has introduced legislation
that will ban big money from politics and
that includes union donations. Weve been
asking for this change for 20 years.
The problem was widely reported
during the last provincial election. In what
became known as cash for access, the
Liberals held $10,000 a plate fundraising
dinners. Some paid up to $20,000 to rub
shoulders with former premier Christy Clark.
Even foreigners were able to buy access to
her at private soires. Under the old rules,
donations were virtually unlimited and had
the appearance of a corrupt system.
Over the years, unions have been forced
to make political donations to compete
against the interests of big business. Many
of the issues that are critical to our members
such as jobs, public services, contracting
out, pension security, and health and
education have a political aspect.
But this is not whats best for democracy.
It is voters who should be making these
decisions, not unions and certainly not big
corporations and foreign interests.
It will be a challenge and an adjustment
for us to remain involved politically without
the financial aspect but nothing will change
in terms of what we do. We will continue
to strongly advocate for our members on
important issues. The only difference is
that once the new legislation takes effect,
money will no longer be part of that
equation.
That money can now be used on other
services for our members. For those who
may have concerns about the concept of
22 | VOLUME 12 Issue #2 Winter 2017
taxpayer monies going towards political
campaigns, its important to realize the
previous system saw corporations or
wealthy individuals receive generous tax
credits for their donations tax credits
funded by us. The money coming from
taxpayers isnt new money. Its a better
allocation of existing money that would
have previously gone to those tax credits.
The new system will be better for
democracy, fairer, and another step in
getting the big money out of our political
system. In reality, donations are not
responsible for providing us with our best
connections. It has been our members
engagement in politics, regardless of party
or level. We need to get back to those
roots. We need to support and nurture our
members who have the time and ability to
participate politically, because thats how
our organization gains influence and a seat
at the table.
We truly encourage our members who
are interested in an issue or a candidate to
get involved politically - whether its at the
federal, provincial or local level.
As our president, David Black puts it, At
the end of the day its our members who
are our strength, and the more involved
they are, the better and more effective we
can be as a union on their behalf.
MOVEUP Local Voice
Do you know who your union rep is?
Accenture Business Services Columbia Valley Credit Union Ladysmith & District Credit Union
Union Rep: Cheryl Popeniuk Union Rep: Sarah Melsness Union Rep: Sarah Melsness
Alma Mater Society Community Savings Credit Union LuMa Native Housing Society
Union Rep: Georgi Bates Union Rep: Sarah Melsness Union Rep: Nathan Beausoleil
Alma Mater Society Security Construction, Maintenance and MacLures Cabs Ltd.
Union Rep: Kelly Quinn Allied Workers Bargaining Council Union Rep: Sarah Melsness
Aviscar Union Rep: Noel Gulbransen
Marine Workers & Boilermakers
Union Rep: Mike Novak Construction, Maintenance and Union Rep: Cathy Hirani
BCAA Service Locations Allied Workers Local 1995
Master Trade Union Offices
Union Rep: Trevor Hansen Union Rep: Noel Gulbransen
Union Rep: Noel Gulbransen
BCAA Road Assist Contact Centre Coral Cabs (Richmond Taxi)
Union Rep: Jude Morrison New Democratic Party of BC
and Administration Union Rep: Nathan Beausoleil
Union Rep: Trevor Hansen CUPE 454 (Delta)
Union Rep: Nathan Beausoleil PBC Health Benefits Society (D.A. Townley)
BC Computerized Dispatch (Yellow Cab) Union Rep: Cathy Hirani
Union Rep: Sarah Melsness CUPE 3338 (SFU)
Union Rep: Nathan Beausoleil Schneider Electric Canada Inc.
BC Federation of Labour: Union Rep: Noel Gulbransen
Union Rep: Nathan Beausoleil CUPE BC & Locals
Union Rep: Nathan Beausoleil Seaspan International Ltd.
BC Ferry & Marine Workers Union
Ecojustice Canada Union Rep: Stephen Von Sychowski
Union Rep: Noel Gubransen
Union Rep: Nathan Beausoleil SEIU Local 2
BCGEU
Union Rep: Cathy Hirani Enterprise Rent-A-Car Canada Company Union Rep: Cathy Hirani
Union Rep: Mike Novak Southern Railway
BC Hydro (including Powertech Labs Inc.)
Union Reps: Barbara Junker, Tony Geluch FortisBC Customer Service Centres Union Rep: Cheryl Popeniuk
Union Rep: Cindy A. Lee Teamsters Local 31
BC Nurses Union
Union Rep: Cathy Hirani FortisBC Energy Inc. Union Rep: Cathy Hirani
Union Rep: Cindy A. Lee Teamsters Local 155
BC Regional Council of Carpenters
Union Rep: Noel Gulbransen FortisBC Inc. Union Rep: Cathy Hirani
Union Rep: Cindy A. Lee Teamsters Local 213 & 213 Member Benefit Plan
BC Transit Victoria
Union Rep: Stephen Von Sychowski Gulf and Fraser Fishermens Credit Union Union Rep: Cathy Hirani
(G&F Financial Group) Telecommunication Workers Union (USW Local 1944)
Beach Place Ventures (Black Top Cabs) Union Rep: Sarah Melsness
Union Rep: Sarah Melsness Union Rep: Noel Gulbransen
Hastings Entertainment Inc.
Berlitz Canada Telecommunication Workers Pension Plan
Union Rep: Cathy Hirani
Union Rep: Sarah Melsness Union Rep: Noel Gulbransen
Hertz Canada Ltd. (Dollar Thrifty)
Bonnys Taxi Union Rep: Mike Novak TransLink
Union Rep: Mike Novak Union Rep: Stephen Von Sychowski
IAMAW Transportation District Lodge 140
Burnaby English Language Centre Union Rep: Cathy Hirani Tree Island
Union Rep: Stephen Von Sychowski Union Rep: Noel Gulbransen
IAMAW District Lodge 250
Canadian Freightways Ltd. Union Rep: Cathy Hirani UA Local 324 (Plumbers)
Union Rep: Cheryl Popeniuk Union Rep: Noel Gulbransen
IAMAW Local Lodge No. 764
Canadian Merchant Service Guild Union Rep: Cathy Hirani Unifor Local 114
Union Rep: Noel Gulbransen Union Rep: Noel Gulbransen
IBEW Local 230
Canadian Northern Shield/RSA Union Rep: Noel Gulbransen Unifor Local 1928
Union Rep: Nathan Beausoleil Union Rep: Cathy Hirani
ICBC
Capilano University Union Reps: Trevor Hansen, Jude Morrison, Kelly United Fishermen & Allied Worker Union
Union Rep: Nathan Beausoleil Quinn, Ryan Stewart Union Rep: Cathy Hirani
Cascades Casino Penticton International Brotherhood of Boilermakers, Iron Ship Vancouver Police Credit Union
(Gateway Casinos & Entertainment Ltd.) Builders, Blacksmiths, Forgers and Helpers, Local 191 Union Rep: Trevor Hansen
Union Rep: Trevor Hansen Union Rep: Cathy Hirani
Vancouver Shipyards Ltd.
Catalyst Paper Island Savings, a division of First West Credit Union Union Rep: Stephen Von Sychowski
Union Rep: Cathy Hirani Union Rep: Sarah Melsness
Vancouver Taxi Ltd. (Central Taxi Dispatch)
Construction Industry Affiliated Trade Union (CIATU) IWA Forest Industry Pension Plan
Union Rep: Noel Gulbransen Union Rep: Jude Morrison
Union Rep: Nathan Beausoleil
Coast Mountain Bus Company VantageOne Credit Union
John Hart Project
Union Rep: Stephen Von Sychowski Union Rep: Sarah Melsness
Union Rep: Noel Gulbransen
Coastal Community Credit Union KCC 244 Holdings Ltd. Victoria Shipyards Ltd.
Union Rep: Sarah Melsness Union Rep: Mike Novak Union Rep: Stephen Von Sychowski
Coastal Community Insurance Services Kekinow Native Housing Society Westminster Savings Credit Union
Union Rep: Sarah Melsness Union Rep: Cheryl Popeniuk Union Rep: Sarah Melsness
College of Pharmacists of BC Kelowna Cabs Ltd. Working Ventures Insurance Solutions
Union Rep: Noel Gulbransen Union Rep: Jude Morrison Union Rep: Nathan Beausoleil
College of Registered Nurses Konica Minolta Business Solutions (Canada) Xylem Water Solutions
Union Rep: Noel Gulbransen Union Rep: Sarah Melsness Union Rep: Cathy Hirani
Columbia Hydro Kruger Products (Scott Paper) Yellow Pages Group
Union Rep: Noel Gulbransen Union Rep: Noel Gulbransen Union Rep: Noel Gulbransen

Phone: 604-299-0378 LOCAL VOICE Editor: Catherine Pope USW 2009

Fax: 604-299-8211 DESIGNED BY: Dansk Design Group
E-mail: editor@moveuptogether.ca danskdesigngroup.com
IS PUBLISHED BY ISSN 1918-9753 COPE Local 378 Voice PRINTED AT: Mitchell Press, Burnaby, B.C.

MoveUP MoveUP: President David Black

Suite 301-4501 Kingsway, Burnaby, B.C. V5H 0E5 Secretary-Treasurer Lori Mayhew
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