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10. Which tactics are used more initially and which are used more as follow-
up tactics?
10. Most initial influence attempts involve either a simple request or a relatively
weak form of rational persuasion. These tactics are easy to use and entail little in
the way of agent costs. However, if some target resistance is anticipated, then the
agent is likely to use a stronger form of rational persuasion, and "soft" tactics such
as personal appeals, ingratiation, consultation, collaboration, and inspirational
appeals. In the face of continued resistance by a target, the agent will either
escalate to "harder" tactics or
abandon the effort if the request does not justify the risks entailed by escalation.
Pressure, exchange, and coalitions are likely to be saved for follow-up influence
attempts, because they involve the greatest costs and risks.
11. Which influence tactics are most likely to result in target commitment?
The most effective tactics for influencing target commitment to carry out a request
of support a proposal (sometimes called "core tactics") are rational persuasion,
consultation, collaboration and inspirational appeals.
Rational Persuasion: The agent uses logical arguments and factual evidence to
show a proposal or request is feasible and relevant for attaining important task
objectives.
Consultation: The agent encourages the target to suggest improvements in a
proposal or to help plan an activity or change for which the target person's support
and assistance are desired.
Collaboration: The agent offers to provide relevant resources and assistance if
the target will carry out a request or approve a proposed change.
Inspirational Appeals: The agent makes an appeal to values and ideals or seeks
to arouse the target person's emotions to gain commitment for a request or
proposal.
Chapter 8
5. Use attribution theory to explain how leaders interpret the reason for poor
performance by a subordinate.
Green and Mitchell (1979) described the reaction of a manager to poor
performance as a two stage process. In the first stage the manager tries to
determine the cause of the poor performance; in the second stage the manager
tries to select the appropriate response to correct the problem.
Managers attribute the major cause of poor performance either to something
internal to the subordinate (e.g., lack of effort or ability) or to external problems
beyond the subordinate's control (e.g., the task had inherent obstacles, resources
were inadequate, information was insufficient, other people failed to provide
necessary support, or it was just plain bad luck).
An external attribution is more likely when 1) the subordinate has no prior history of
poor performance on similar tasks; (2) the subordinate performs other tasks
effectively; (3) the subordinate is doing as well as other people who are in a similar
situation; (4) the effects of failures or mistakes are not serious or harmful; (5) the
manager is dependent on the subordinate for his or her own success; (6) the
subordinate is perceived to have other redeeming qualities ( popularity, leadership
skills); (7) the subordinate has offered excuses or an apology; or (8) evidence
indicates external causes. In addition, managers with prior experience doing the
same kind of work as the subordinate are more likely to make external attributions
than managers without such experience, perhaps because they know more about
the external factors that can affect performance. Manager trait, such as internal
locus of control orientation, can also influence attributions.
The type of attribution made by a manager influences the response to the problem.
When an external attribution is made, the manager is more likely to respond by
trying to change the situation, such as providing more resources, providing
assistance in removing obstacles, providing better information, changing the task
to reduce inherent difficulties, or in the case of bad luck, by showing sympathy or
doing nothing. When an internal attribution is made and the manager determines
that the problem is insufficient ability, the likely response is to provide detailed
instruction, monitor the subordinate's work more closely, provide coaching when
needed, set easier goals or deadlines) or assign the subordinate to an easier job. If
the problem is perceived to be lack of subordinate effort and responsibility, then the
likely reaction is to give directive or nondirective counseling, give a warning or
reprimand, punish the subordinate, monitor subsequent behavior more closely, or
find new incentives.
6. How can subordinates influence a leader's perceptions about them?
Subordinates can influence leader’s perception about them by being competent
and dependable, and if their values and attitudes are similar to those of the leader.
Chapter 9
Social contagion used to explain how followers influence each other is social contagion,
which involves the spontaneous spread of emotional and behavioral reactions among a
group of people. people have a positive image of themselves as emotionally
involved in a righteous cause for which they are willing to make self-sacrifices and
exert extra effort. This social identity is usually inhibited by other, more central social
identities, hy social norms about appropriate behavior, and by the desire for material
benefits. Ho\vever, these people are waiting for a leader and a cause to activate the
heroic social identity
4. What influence processes are emphasized by each charismatic theory?
The attribution theory of charismatic leadership, when strong personal identification
occurs, followers will imitate the leader's behavior,carry out the leader's requests, and make
an extra effort to please the leader.
The self-concept theory does not emphasize personal identification.More important as
sources of leader influence over followers are social identification, internalization, and
augmentation of individual and collective selfefficacy,
5. What behaviors are generally associated with charismatic leadership?
Attributions of charisma are the result of an interactive process between leader, followers
and the situation. Charismatic leaders arouse enthusias and commitment in followers
by articulating a compelling vision and increasing follower confidence about
achieving it.Attribution of charisma to the leader is more likely if the vision and strategy
for attaining it are innovative, the leader takes personal risks to promote it and the
strategy appears to be succeeding. Other relevant behaviors have also been identified,
but they vary somewhat across the different theolies.
6. What is routinization of charisma, and how is it accomplished?
Charisma is a transitory phenomenon when it is dependent on personal identification
with an individual leader who is perceived to be extraordinary. When the
leader dies, a succession crisi is likely. Many organizations founded by an
autocratic charismatic leder fail to survive this succession crisis
Charismatic leaders can do several things in an effort to perpetuate their influence on the
organization atier they depart
One approach is to transfer charisma to a designated successor through rites and
ceremonies.
A second approach is to create an administrative structure that will continue to
implement the leader's vision with rational-legal authority
This routinization of charisma" can reduce the effectiveness of the organization.
A third approach to perpetuate the leader's vision is to embed it in the culture
of the organization by influencing followers to internalize it and empowering them
to implement it.
Chapter 9
Social contagion used to explain how followers influence each other is social
contagion,
which involves the spontaneous spread of emotional and behavioral reactions
among a group of people. people have a positive image of themselves as
emotionally
involved in a righteous cause for which they are willing to make self-sacrifices and
exert extra effort. This social identity is usually inhibited by other, more central
social
identities, hy social norms about appropriate behavior, and by the desire for
material
benefits. Ho\vever, these people are waiting for a leader and a cause to activate
the
heroic social identity
4. What influence processes are emphasized by each charismatic theory?
The attribution theory of charismatic leadership, when strong personal identification
occurs, followers will imitate the leader's behavior,carry out the leader's requests,
and make an extra effort to please the leader.
The self-concept theory does not emphasize personal identification.More important
as sources of leader influence over followers are social identification,
internalization, and augmentation of individual and collective selfefficacy,
5. What behaviors are generally associated with charismatic leadership?
Attributions of charisma are the result of an interactive process between leader,
followers
and the situation. Charismatic leaders arouse enthusias and commitment in
followers
by articulating a compelling vision and increasing follower confidence about
achieving it.Attribution of charisma to the leader is more likely if the vision and
strategy
for attaining it are innovative, the leader takes personal risks to promote it and the
strategy appears to be succeeding. Other relevant behaviors have also been
identified,
but they vary somewhat across the different theolies.
Chapter 10
7. What are some reasons why efforts to change organizations often fail?
One of the most important and difficult leadership responsibilities is to guide and
facilitate the process of making a major change in an organization. People tend to
resist major change for many reasons, including distrust, doubts about the need for
change, doubts about the feasibility of change, doubts that the benefits from
change would justify the costs, fear of economic loss, fear of losing status and
power, fear of personal failure, perception the change is inconsistent with values,
and resentment about interference from above. Resistance should be viewed as a
normal defensive response, not as a character weakness or a sign of ignorance.
Chapter 11
3. Can unethical behavior occur for a leader who has proper values and
intentions?
Leader personality and cognitive moral development interact with aspects of the
situation in the determination of ethical and unethical behavior. That is, ethical
behaviour can be explained better by consideration of both the individual leader
and the situation than by either variable alone.
A leader may have ulterior motives for using behaviors that appear morally
justifiable. An example is to use kindness to gain the trust of people who will later
be exploited. For this reason, it is necessary to consider a leader's intentions and
values as well as behaviors when evaluating ethical leadership. To be ethical, the
leader must intend no harm and respect the rights of all affected parties.
Emotionally mature leaders with a high level of cognitive moral development are
more likely to resist the temptation to use their power to exploit others, and they
are less likely to use unethical practices to accomplish objectives.
Chapter 12
External Coordination
Chapter 13
There are three major types of performance determinants and the conditions that
increase their importance for organization:
Adaptation to the Environment.
Adaptation is enhanced by accurate interpretation of information about the
environment; collective learning by members (understanding of processes and
causal relationships); effective knowledge management (retention and diffusion of
new knowledge within the organization); flexibility of work processes (capacity to
change them quickly as needed); innovations in products, services, or processes;
and availability of discretionary resources (to support new initiatives and crisis
management).
Efficiency and Process Reliability.
Efficiency is the use of people and resources to carry out essential operations in a
way that minimizes costs and avoids wasted effort and resources.
Process reliability means avoiding unnecessary delays, errors, quality defects, or
accidents. It is an important component of efficiency when defective products or
unreliable processes increase costs. Examples include employee theft or misuse
of resources, expenses for correcting or replacing defective products or inadequate
services, expenses for repairing or replacing damaged equipment, and lawsuits by
customers or employees who are injured by errors, accidents, or exposure to
harmful substances.
Human Resources and Relations.
The term human capital is sometimes lIsed to describe the quality of an
organization's human resources, which include the relevant skills and experience
of members.
Human resources and relations are more important when the work is complex and
difficult to learn, new members require extensive training, successful performance
requires a high level of skill and motivation, and it is difficult to recruit and train
competent replacements for people who leave (e.g., hospitals, consulting firms,
legal fIrms, advertising agencies, research universities).
Most forms of direct leadership behavior can be classified into three general types
or metacategories that are differentiated by their primary objective.
- The task-oriented behaviors are used primarily to improve efficiency and
process reliability.
- The change-oriented behaviors are used primarily to improve adaptation to
the external environment.
- The relation-oriented behaviors are used primarily to improve human
relations and human resources.
Programs, Systems, and Structure
Top executives usually have primary responsibility for making decisions about
competitive strategy, and these decisions are an especially important source of
influence on an organization's performance. Competitive strategy includes
decisions about the types of products or services to offer, the basis for appealing to
potential customers (e.g., price, quality, customer service, uniqueness, patriotism),
and the methods used to influence potential customers or clients (e.g., advertising,
discounts, promotions).
We have two types of constraints that influence the discrecion of the CEO:
-internal constraints, and
-external constraints.
Internal constraints