Professional Documents
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In purchasing decision cost there are not the only factor to be considered
when assessing the options.
There are other factors such as overall fit against the requirement and the
quality of the goods and the levels of service to be provided.
LCC analysis allows for a cost trade-off to be made against the varying
attributes of the purchasing options.
ENVIRONMENTAL COSTS
1. PREVENTION COSTS
The costs that incurred to reduce or minimize the number of defects
at first place.
It much better to prevent defect rather than finding/ removing them
from products.
These costs associated with the design, implementation and
maintenance of the quality of management system.
For example, there are need workers training for car services that
provide development skill, preparation and maintenance program.
2. APPRAISAL COSTS
Also known as inspection costs that associated with the measuring
and monitoring activities related to quality.
These costs are associated with the suppliers and customer
evaluation of services to ensure they are conform to specifications.
For example, quality audit the confirmation that the quality of car
service is functionally well.
Supervision of testing and inspecting activities
3. INTERNAL FAILURE COSTS
Costs incurred to remedy defects discovered before the service is
delivered to customers.
These costs occur when the result of work fail to reach specific quality
standard and are detected before transferred to the customer.
For example, waste performance of unnecessary work as a result of
errors, poor organization or communication.
4. External failure costs
Costs incurred to remedy defects that discovered by customer.
These costs occur when the services provided fail to reach specific
quality standard are not detected until transfer to the customer.
For example, complaints. All work and costs associated with handling
and servicing customer’s complaints.