Service Engineer Job Description

Job Title: Service Engineer / Senior Service Engineer

Reports To: Operations Director
Location: UK
Salary: Salary will be dependent on experience.

Job Summary:

Responsible for the installation, commissioning, maintenance and servicing of critical power supply
equipment and associated electrical equipment. You will be responsible for leading critical power
projects and therefore must have had experience in man management and leadership. The individual
must be customer focused at all times, must be prepared to work within and as part of a team, be
able to interact with colleagues, management at all levels, clients and other trades in a professional
and tactful manner, and in doing so present a positive image of the Company.

Key Tasks and Responsibilities:

1. Lead critical power projects.

2. Support customers and In-house (Sales, Admin and Operations).
3. Install and commission critical power supply equipment and associated electrical equipment.
4. Maintain and service critical power supply equipment and associated electrical equipment.
5. Provide supervisory and technical support to colleagues and communicate with staff at all levels.
6. Ensure that guidelines and standards of work expected by Metartec are understood and met.
7. Ensure that follow-up work requirements are referred back to the appropriate staff within
Metartec to enable necessary action and recommendations to clients.

8. Maintain a professional appearance and manner at all times, consistent with client and company
expectations, and in doing so help to promote the image of the Company.

9. Set a good example to colleagues by observing and obeying all company rules and regulations,
complying with all site regulations, and safeguarding Company property.

10. Set a good example to colleagues by completing all necessary Company documentation
punctually and in accordance with any guidelines or schedules issued (including Time Sheets,
Staff Expense Claims, site reports, etc.).

11. Attend all training courses and meetings as required by Metartec and oversee development of
colleagues.

12. Provide support and co-operation to the management and to colleagues, and be prepared and
willing to help and contribute to the success of the company at all times;

13. Observe and adhere to company health & safety guidelines and contribute to a healthy and safe
working environment.

The above list is not exhaustive but aims to provide a broad range of duties and key
responsibilities of the post.

Job Description JD10/12 – Senior Service Engineer Issue 1

Metartec would also be willing to consider exceptional applicants with less experience in
the UPS industry who have the drive and ambition to work towards a more senior role
within the organisation. This applicant would begin as a Service Engineer and with
training and experience would aim to move into a Senior Engineer position within 2 years
of working with the company.

The above list is not exhaustive but aims to provide a broad range of duties and
key responsibilities of the post.

Employee Profile: Senior Service Engineer / Service Engineer

Criteria:
Physical Attributes:
eg, Appearance, Health
Attainments:
eg, Qualifications,
experience, training
Aptitudes:
eg, Communication skills
Negotiation skills,
Influencing skills
Personality:
eg, Attitude, Reliability,
Co-operation
Circumstances:
Eg, Flexibility in hours,
Mobility, Time keeping
Essential: Desirable:
Business-like but appropriate attire.
Well presented, articulate and excellent
communicator.
• 3-5 years’ experience within the UPS • 5-10 years’ experience within
industry and a commercial/technical the UPS industry and a
environment. commercial/technical
• Relevant technical qualification. environment.
• Electronic / Electrical Engineering
experience.
• Proven experience in an electrical/
installation environment.
• Experience of engaging with
customers in a pressured
environment.
• Ability to supervise.
Computer literate and experience with
MS Office, Excel.
• Strong interpersonal and leadership • Commercial awareness and
skills. ability to communicate at all
• Proven ability to organise own levels regarding technical
workspace. matters.
• Ability to supervise others. • Willing to take on challenging
• Ability to prioritise tasks effectively. assignments.
• Strong colleague/ customer • Previous supervisory
/subcontractor interfacing skills. experience.
• Team player, but willing to accept
responsibility.
• Positive attitude, enthusiastic and
honest.
• Highly motivated and uses initiative.
• Co-operative and helpful at all times
• Able to participate in a successful,
committed and highly motivated team.
Flexible approach to work, and be
prepared to work extra hours as and
when required.

Job Description JD10/12 – Senior Service Engineer Issue 1