Pradeep Mathur

House No: 311 City Cooperative G.H. Society Mobile:

+91-9711208208
Plot 73, Sector 55 Gurgaon, Haryana-122002
Email:mathur_pradeep@hotmail.com

Objective:

Leverage my 13 years experience in technical support in an ethical, professional

and people-friendly organization.

Specialization:

Rich experience in managing high end technical support business and technical
writing..

Experience:

• Writing high end Technical Books and Documents.

• Building high performance team by technical competence development

through skills assessments, performance analysis & technical proficiency
gap analysis and through suitable knowledge transfer. Meeting SLA
targets set by the clients.

• Managing the coordination, implementation, administration and execution

of technical support program, products, performance metrics/standards,
and policies .Managing human resources functionality of hiring and
retention.

• Performing supervisory responsibilities in technical support program, like

planning, assigning, and directing work; motivating and disciplining
employees; addressing complaints and providing technical direction to
resolving the problem.

• Collaborating with other departments to ensure that assigned technical

support area is meeting internal and external needs, operating efficiently
and cost effectively. Ensuring that all issues are escalated in accordance
with policy and procedures.

• Strong Technical knowledge on Cisco Products and Microsoft Servers.

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 • Drafting and implementing Information security procedures and practices
and Management Process to streamline the networking department with
ISO 9001-2000 standards.

• Marketing for software development business from understanding

business processes of customers & do detailed requirement gathering;
interface between the client and the development team to manage
requirements and change requests; manage client relationships and aid in
preparation of user guides & functional handbooks.

Worked with the following Companies

Duration Company Place

Sept’2002-July Convergys India Services Pvt. Ltd. Gurgaon, India

2010 Senior Team Leader- Microsoft EPS
Designation

Jun’2000 to VGL Softech Ltd. Jaipur, India

Mar’02 Marketing Executive
Designation

Sept’99 to MICROUNIV Jaipur, India

Feb’2000 Marketing Executive
Designation

April’99 to Aug’99 Datainfosys Ltd. Jaipur, India

Designation Commission Sales Agent

Jul’95 to Jun’98 Sandeep Rastogi & Associates Jaipur, India

Designation CA Article Clerk

Education & Professional Qualification

2010 The PMI Group, Inc.

• Preparing for PMP Certification

2003 Cisco Systems Inc. Certified on 29th

September2003

• Cisco Certified Network Associate (CCNA)

2002 Microsoft Corporation

March’2002 to Aug’2002

• Microsoft Certified Systems Engineer (M.C.S.E.)

• Microsoft Certified Systems Administrator (M.C.S.A.)
• Microsoft Certified Database Administrator (M.C.D.B.A)

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2000 IBM Inc.
March’2000 to May’2000

• I.B.M. e-business E-commerce Professional.

• Specialization in Web Server Administration & Security.
• IBM e-Network firewall V3.2 for Windows NT Implementation and
Customization. Security audit, attack and threat analysis.

1998-1999 Bhavan's Rajendra Prasad Institute of Communication and

Management

Post Graduate Diploma in Marketing and Sales Management

(Equivalent to M.B.A. Marketing Recognized by Govt. of India.)

1992- 1995 Commerce College, University of Rajasthan

• Bachelor of Commerce Degree.

Personal Details

Name: Pradeep Mathur

Passport number: E1505699 Valid up to 17-04-2012
Date of Birth: January 11, 1974
Current Address: 311 City cooperative group housing society Sector 55
Gurgaon
Harayana-122001 India.
Mobile#: 91 9711208208
Email: mathur_pradeep@hotmail.com

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