RENO POLICE CRIME FREE

HOTEL & MOTEL PROGRAM

City of Reno
Crime Free Hotel & Motel Phase I Class
 AGENDA
City of Reno
Crime Free Hotel & Motel Phase I Class

• 0730 - 0750 Student registration

• 0800 - 0815 Chief’s comments & CAO Introductions
• 0815 - 1030 Crime Free Hotel & Motel overview
• 1030 - 1130 Code Enforcement
• 1130 - 1200 Reno Justice Court Civil Section
• 1200 - 1300 Lunch
• 1300 - 1330 Solicitation
• 1330 - 1400 MOST / CPS
• 1400 - 1500 Drug Recognition
• 1530 - 1600 Crime Free Hotel & Motel conclusion
• 1600 - UTC Questions and Answers
 Disclaimer:
Law Enforcement Information

Some situations we discuss maybe sensitive

information. It is not to be shared with the
general public.
 Disclaimer:
While we will address legal information
in general, the Law deals with “specific
facts” presented in each situation. The
information presented here should not
be relied upon as a substitute for legal
advice. Always consult with an attorney.
Origins of Crime Free Hotel & Motel
▪ The Crime Free Hotel & Motel Program is a
crime prevention program originally designed
to reduce calls for service & criminal activity on
properties.

▪ This program was developed at the Mesa

Arizona Police Department in 1992. It’s based
off the International Crime Free Multi-Housing
Program. The CFMH Program has spread to
nearly 2,000 cities in 44 U.S. states, 5 Canadian
Provinces, Mexico, England, Finland, Japan,
Russia, Malaysia, Nigeria, Afghanistan, and
Puerto Rico.
Origins of the Crime Free Program
▪ The Reno Police adopted the program in 2007.
We continue to utilize the principles of Crime
Free Housing to address problems.

▪ We not only address crime, drugs, gangs upon

apartment & motel properties, we also address
the mentally ill, elderly, children, and vagrants.

▪ Crime Free Housing principles are used to strive

for a Crime Free Property!
 CFHM Program Basics
 The program is a unique three phased
certification program for hotel & motel properties
of all sizes.
 Taught by law enforcement personnel
 The police sponsored program is designed to be
effective at reducing criminal activity. It allows for
a strong relationship between management and
police.
 Our Goal
Our goal is accomplished by partnering with local
hotel & motel management companies, with the
emphasis on management skills, other local
resource agencies, use civil and criminal law to
facilitate effective and long lasting solutions that
create a safe environment for its guests.
 CFHMP attendees
Property owners
Managers
Front desk personnel
Maintenance personnel
Housekeeping staff
Others from the management team
 Crime Free Hotel & Motel
Topics:
Crime Free Hotel & Motel Program
The Registry
Crime Prevention
CPTED
Active Property Management
Reporting
Resources
RENO POLICE CRIME FREE
HOTEL & MOTEL PROGRAM

Phase I
 Phase I Training:
 Attend mandatory 8-hour class for
Phase I certification
 Upon completion of Phase I, each
participant is eligible to begin Phase II
 Participants will receive a Phase I
certificate which will be displayed in a
prominent place for guests to see.
 Participants commit to the Crime Free
Hotel & Motel Program
RENO POLICE CRIME FREE
HOTEL & MOTEL PROGRAM

Phase II
Phase II Requirements:

 Post your certificate of completion

 Organized digital registry
 Light and Landscape requirements
 CFHMP Inspection sheet
requirements
RENO POLICE CRIME FREE
HOTEL & MOTEL PROGRAM

Phase III
Phase III Requirements:

 Once Phase I & II are completed the

property automatically moves into
Phase III
 Receive a certificate of completion
 Meet & Exceed annual inspection
requirements
 Post signage the property is CFHMP
Phase III certified
 BENEFITS OF FULL
CERTIFICATION
 Use CFMHP logo in advertising
 Reduced police calls for service
 Reduction in crime
 Reduce the public’s fear of crime
 Resources to problem solve
 Certified CFHMP property!
RENO POLICE CRIME FREE
HOTEL & MOTEL PROGRAM

Hotel & Motel Registry

 Criminals Prefer Motels
 Transitory
 Blend – into crowd
 No Asset-Forfeiture
 Quickly Move In & Out
 No eviction
 Its not their own
 If we don’t RENT to
criminals:

 We keep them out of our

communities.
 We cut crime upon
property.
 We cut crime, city-wide
overall!
 We save our time!
 Hotel & Motel Registry:
 Front desk appearance & display
- Surveillance camera
- Guest policy
- Organized
- Digital
 Positive Identification of guest
- Photo ID/use of scanner
- Vehicle information
- Overall observation of the guest
 Hotel & Motel Registry:

 Guest contract agreement

- Explain the rules & policies to the guest
- Have the guest sign and initial the agreement
- Refer to guest this is a Crime Free Property
and we work with the police department
- Crime Free Addendum - zero tolerance for
criminal activity
 Hotel & Motel Registry:

 Time and Money can be saved at the front desk

- Verify credit card information
- Recommend do not accept cash for rooms
- Pre-screen guest without being discriminatory
- Cash and Locals, ask yourself why?
- Federal Fair Housing Law
- Owner management training
RENO POLICE CRIME FREE
HOTEL & MOTEL PROGRAM

Crime Prevention
 Crime Prevention:

 Crime Prevention for hotel & motels can be defined:

The attempt to reduce and deter criminal

activity specifically applied to the efforts made
by property owners to reduce crime
 CRIME PREVENTION:

Should It Be
Left Up To
The Police
Alone?
The City of Reno is about 103 square miles. 226,000+
people live in Reno. There are over 2,250 rental
properties which is 40% of the housing in Reno, NV
(2010 Census).

Question?
How many patrol cars
do you think are
patrolling the city right
now?
 - About 14 Officers
- 4 CAO Officers
- 1MIT Officer

Not enough
for the Hotel & Motel
properties
alone. We
need your help!
The Police are a big part
of the community
 Crime Prevention:

 Many property owners feel helpless against crime.

This belief leads to fear and apathy.
 Apathy leads to the lack of interest-enthusiasm or
concern. People begin to say, “no matter what we
do, its not going to solve the problem.”
 Crime Prevention:

 Criminals are like predators

- Looking for easy victims
- Passive front desk personnel and managers
 Crime Prevention is a shared responsibility
- It’s not a police problem, it’s a community
problem
 Be proactive and address the potential crimes
before it becomes a problem.
 Crime Prevention:

 Set rules for your property

- Clear and understandable
- Rules must be enforced
- Careful screening at the front desk
- Encourage employee’s to get involved
- Thorough employee screening and background
 Crime Prevention:
 Crime Triangle equals

 To eliminate opportunity we target harden

 To eliminate offenders we keep them away
 To eliminate victims we educate them
 Crime Prevention:
 Proper fencing
 Access control
 Key Control
 Surveillance cameras
 Walk the property
 Keep offenders away
RENO POLICE CRIME FREE
HOTEL & MOTEL PROGRAM

Crime Prevention through

Environment Design
 Mandatory C.P.T.E.D.
Requirements:
 Deadbolts
 Peepholes
 Security Strike Plates
 Adequate Lighting
 Proper Landscaping
 Post CFHM Log
 C.P.T.E.D.
Four Key Elements:
▪ Surveillance
▪ Access Control
▪ Territoriality
▪ Activity Support
SURVEILLANCE: Is the ability to
look into or out of an area.
Three Types of Surveillance:
▪ Natural
▪ Mechanical

▪ Organized
 Things That ENHANCE
Surveillance:
Proper lighting
Light comparison
 Things That ENHANCE
Surveillance:

▪ Proper Landscape
 Things That ENHANCE
Surveillance:
▪ Proper Fencing
See Through & Proper Height
MECHANICAL SURVEILLANCE
Using an item (or device) that is designed to enhance visibility.

• Cameras
• CCTV
• Mirrors
• Windows
ORGANIZED SURVEILLANCE:
Conducted by an organized group or individuals

• Police
• Security
• Guests
• Staff
 C.P.T.E.D.
Four Key Elements:
▪ Surveillance
▪ Access Control
▪ Territoriality
▪ Activity Support
 Access Control
▪ Limit Access
▪ Deny Access
▪ Control Movement
Limited
Denied / Code Access
Movement Control
 Access Control
Three Types:
▪ Natural
▪ Mechanical
▪ Organized
 Access Control
NATURAL Environmental
▪ Cactus or
▪ Thorny bushes
▪ Rocks
▪ Dirt ridges
▪ Ditches
 Access Control
Mechanical
▪ Devices
▪ Gates
▪ Deadbolts
 Access Control
ORGANIZED
▪ Security Patrols
▪ Panic Door
▪ Surveillance Monitors
▪ Controlled Key Access
 C.P.T.E.D.
Four Key Elements:
▪ Surveillance
▪ Access Control
▪ Territoriality
▪ Activity Support
 Territoriality
The “IMPRESSION” you get when you look at a property.
 Territoriality

Two Components:
▪ Maintenance
▪ Defensible Space
 MAINTENANCE

No Graffiti
No Litter
Clean and Fresh
Trees trimmed up 6ft, no leaves on ground & no trash
 TERRITORIALITY
DEFENSIBLE SPACE
▪ Public
▪ Semi-Public
▪ Semi-Private
▪ Private
Public
Semi Public
Semi Private
Good example
 C.P.T.E.D .
Four Key Elements:
▪ Surveillance
▪ Access Control
▪ Territoriality
▪ Activity Support
 ACTIVITY SUPPORT

 Bring Legitimate
Users Into an Area,
the Abusers will flee.
 Make unsafe areas
safe again.
RENO POLICE CRIME FREE
HOTEL & MOTEL PROGRAM

Active Property Management

Active Property Management
Active Property Management can be defined
as a manager/owner who’s consistently
working to improve the quality of service and
attention to detail for its guests.
• Organized
• Committed
• Proactive
• Professional
• Courageous
 Active Property Management
▪ Secure long term guest
to certain rooms
▪ Remove trash daily
▪ Tow abandoned vehicles
▪ Remove shopping carts
▪ Keep it neat and orderly
▪ Active security company
▪ Repair deteriorated
rooms
▪ Repair broken
sidewalks and curbs
▪ Repave asphalt in
parking lots and on
playgrounds
▪ Walk the grounds
24/7
 Active Property Management
▪ Require visitor ▪ Visitor parking spots
identification cards ▪ Long term tenant
▪ Require parking locations
permits ▪ Problem tenants
▪ Limited visitor hours
▪ Be proactive ▪ Any other
▪ Always thinking suggestions?
ahead
 Active Property Management
▪ REFUSAL OF A GUEST…

▪ Federal Housing Law/Anti-Drug Abuse Act 1988

▪ Be knowledgeable of your screening criteria

▪ Very carefully inform the applicant of the denial

▪ Be upfront with the applicant and provide options

▪ Be confident and assertive

Plan your words VERY CAREFULLY-- Most discrimination suits are filed when
the manager said too much. Property Management Magazine: Oct. 1992
 FEDERAL FAIR HOUSING LAW
The Fair Housing Act is a federal act in the United
States intended to protect the buyer or renter of a
dwelling from seller or landlord discrimination. Its
primary prohibition makes it unlawful to refuse to sell,
rent to, or negotiate with any person because of that
person's inclusion in a protected class.

IT PROTECTS: Race, Color, Gender, Religion,

National Origin, Familial Status, Physical Handicap
(ADA)

IT DOES NOT PROTECT CRIMINALS!

Anti-Drug Abuse Act of 1988
The Anti-Drug Abuse Act was enacted
November 18, 1988. It was a major
law of the so-called "War on Drugs. It passed
by the U.S. Congress which did two
significant things: Created the policy goal of
a drug-free America; and. Established the
Office of National Drug Control Policy.
 HUD vs. Rucker
Challenged the 1988 Act however the U.S. Supreme
Court said it’s still permissible to use evictions to fight
drugs in public housing.
RENO POLICE CRIME FREE
HOTEL & MOTEL PROGRAM

Crime Reporting
 Crime Reporting
Why do we report crime?
• Information to support problem solving
• Inform the police, we want to know about it

How do we report crime?

• Non-emergency line 775-334-COPS
• Renopd.com/CAO
• Reno Police front desk 775-334-2175

Why is it important?
• Problem Solving
• Reduction in crime
• Keep the community safe
Crime Reporting
Crime Reporting
Crime Reporting
Crime Reporting
Crime Reporting
 ***Important ***
▪ If there is a change in management, RPD-MIT
Officer shall be notified w/in 10 days after the
change.

▪ The new manager shall complete training class

w/in 45 days of commencement of their position,
if not previously attended, or the next available
workshop.
 Resources
https://www.municode.com/library/nv/reno/codes/administrative_code
https://www.municode.com/library/nv/reno/codes/administrative_code
http://www.reno.gov/
http://www.renopd.com/
MY RPD APP smart phones
https://www.washoecounty.us/rjc/divisions/civil/evictions.php
https://www.washoecounty.us/rjc/divisions/civil/small-claims-civil.php
https://www.washoecounty.us/rjc/divisions/civil/stalking-harassment.php
https://www.unr.edu/counseling/community-resources-and-referrals
https://www.washoecounty.us/
775-334-4636 City of Reno Information
775-334-2175 RPD front desk
775-334-2115 RPD detectives
 Resources
• Reno PD MOST Team MOST@reno.gov
• Child Protective Services 775-785-8600
• Aging & Disability Division 775-688-2964
• HELP Officer Chris Carter Jr 775-745-1265
• Homeless Officer Keith Pleich pleichk@reno.gov
• North CAO Officer Burow burowc@reno.gov
• Reno PD front desk 775-334-2175
• South CAO Officer Utter utterj@reno.gov
• South CAO Officer Gott gottr@reno.gov
• CAO SGT Clark Jr. clarkjw@reno.gov
• MIT Officer JJ Phoenix phoenix@reno.gov 775-420-2004
• Code Enforcement codeenforcement@reno.gov
• Health Department 775-328-2400
• Catholic Charities 775-322-7073
• Social Security Office 800-722-1213
• Welfare Office DWSS 775-824-7400
• Reno Housing Authority 775-329-3630
• Washoe Affordable Housing 775-334-3199
Questions? Comments?