EXPERIENCE
TIM HESPE
TIMHESPE@CSU.FULLERTON.EDU
(949) 235-8998
LINKEDIN.COM/IN/TIMHESPE/
EDUCATION
B.A: BUSINESS MANAGEMENT
California State University, Fullerton
• Leading Member of the
Entrepreneurship Program
PROFESSIONAL SKILLS
• Possess natural leadership, motivational
and entrepreneurial qualities
• Exceptional customer service and
decision-making skills
• Experience with Salesforce, Freshdesk,
and Gainsight
SR. CLIENT SUCCESS MANAGER (TEAM LEAD)
CAKE SOFTWARE
March 2015 to Present
• Function as the trusted advisor to customers with the goal of building
long-term relationships (manage $3+ in ARR with a 106% retention
rate)
• Discuss business strategies with clients to optimize online marketing
expenditure
• Established myself as the leader of the Client Success Team (4
subordinates)
• Personally developed and implemented an internal training program for
the Client Services and Sales departments
• Network with prospects and existing clients at industry trade shows
CHANNEL ACCOUNT MANAGER
NUVOTERA
January 2014 to March 2015
• Managed 300+ Channel Partners with a focus on increasing sales
• Analyzed clients’ corporate strategy and aligned mutual interests
• Developed business plans for the future of the Sales department
• Interviewed, hired, trained, and supervised new Sales hires
BUSINESS DEVELOPMENT MANAGER
NUVOTERA
April 2013 to January 2014
• Generated lead opportunities by networking at industry events
• Performed live product demos with prospective clients
• Closed sales opportunities for online security and compliance services
BUSINESS DEVELOPMENT REPRESENTATIVE
EPICOR SOFTWARE
December 2011 to April 2013
• Interacted directly with corporate decision-makers regarding their ERP
software needs
• Executed company presentations for prospective clients
• Achieved a 35% Close Rate for all qualified leads