Four Essential Strategies

for Digital Transformation

Mike May - Regional Manager, Bizagi
Igniting digital transformation through rapid
process automation across the enterprise
 500+ customers in over 50 countries rely
on Bizagi to help power their digital transformation
The mission is clear
Every business and technology leader is tasked
with enabling rapid digital transformation

Competitive threat

Internal change

Strategic cost saving

Operational agility

Customer expectation
But its getting harder
Organizations must act now to stay ahead of existing competitors,
and to defend against new, disruptive market entrants

They’re coming…
Businesses have reacted

96% say that digital

transformation programs
are already underway
But most are failing…

70% of all transformation projects fail”

Digital disruption will displace 40% of today's top 10

incumbents by industry over the next five years”
Incumbents need to “do as the disruptors do”…

Show personalization in all interactions

Differentiate through new kinds of interactions

Make the most of the context

Capture daily events and re-use them in a smart way

But the focus is often in the wrong place

Everything seen
by the
customer

Customer apps attract the most

investment
But CX relies even more on systems
they cannot see
True digital transformation must Inside the
be enterprise-wide Enterprise
 THE
AGILITY TRAP
Global research into the digital transformation
programs of over 1000 large businesses
The transformation journey
Digital transformation projects are happening everywhere.

are undergoing high or 32% 52%

84% moderate levels of digital
transformation
High level of Moderate level of
transformation transformation

87% identify digital transformation is as a significant

strategic challenge for their business right now
Driven by urgency
Customer expectation is driving rapid digital change

81%
think that customer expectation is increasing the
pace of change in their industry and region

73% agree that failure to respond quickly

will result in commercial failure
Barriers blocking the path
Not all businesses are supportive of change at a cultural level

1%
20% Don’t know / refused
Mixed views on
transformation and 31%
change Resistant to
transformation and
change

48%
51%
Believe that their organization is either
In support of
transformation and resistant to, or has mixed views about
change
transformation.
Trapped by Complexity
How does complexity affect transformation?

53%

70% Systems complexity

agree that efforts to transform
the business externally are
undermined by the internal 51%
complexity of the organization

Specifically report
time delays caused
by complexity
Transformation Success Factors and Ignition Switches
Most important strategies for IT leaders

ACTION
Bring IT and Business
teams together
using a platform that
enables collaboration

ACTION
Leverage technologies
that can help you
enable agility around
your legacy systems
What did this look like for Old Mutual?
The Old Customer Journey
Start End

Customer
facing user
Disconnected
experience
Experiences

Call center

Document
management Branch
Inside the
enterprise

Data processing ERP

What did this look like for Old Mutual?
The Unified Customer Journey

Customer
facing user
experience Single Customer Experience

Call center Browser / mobile Branch

Agile
Document Data processing
Inside the management
ERP Connected
enterprise
Engaging
Questions Answers
Thank You