ATC Refund

ATC refund is the latest feature of the Amadeus Ticket Changer suite which automates the ticket
refund process. Upon request, ATC Refund automatically checks the refund conditions, fills in
the refund mask and calculates the refund amounts.

Following the same principle as a ticket re-issue, ATC Refund calculations are based on voluntary
refund conditions filed by airlines under fare rule paragraph VR – Voluntary Refund (ATPCO Rule
category 33).

Table of airlines that participate in ATC Refund (file cat 33):

 FQNATC/CXR
Scroll down till you reach:

Start refund with ATC:

 TRF745-1234567890/ATC start refund by displaying the Refund Record first - TRFP follows
 TRF/L6/ATC start refund from PNR line (i.e line 6) – TRFP follows

 TRF745-1234567890/ATC/FULL process Full Refund without displaying the

Refund Record first. No TRFP is needed.
TO BE USED WITH CONSCIOUS
  Airlines that are included in FQNATC table:
All refunds that are done with airlines which are included in FQNATC table are considered
guaranteed and are under Amadeus Fare Guarantee policy, as long as no element that affects
the guarantee indicator is changed manually by user.

Elements that affect the GUARANTEE indicator of ATC Refund record are :
 Fare Paid
 Fare Used
 Cancellation Fee
 Tax Refund

In below ATC Refund example you can see how a guaranteed refund record looks like when airline is
included in FQNATC table and rules for “VR – Voluntary Refund” exist:
Refund “guarantee indicators” for fares from CAT33 (with VR – Voluntary Changes rules)

 C guaranteed
 P not guaranteed, as some of the guarantee elements were changed (i.e Fare Used)
 N guaranteed, although something was changed different from guarantee elements
(i.e Form of Payment)

 Airlines not included in FQNATC table:

All airlines that are not included in FQNATC table will be eligible for ATC Refund using
another table (access to cat16) but refund will NOT be under Amadeus Fare
Guarantee policy.

If an airline is not included in FQNATC table, refund can still be processed. However,
in this case refund will NOT be guaranteed and guarantee indicators will be different.

See here below the difference in guarantee indicators and relevant message that
Refund is NOT Guaranteed:

Refund “guarantee indicators” for fares from CAT16 (no VR – Voluntary Changes rules)

 U NOT guaranteed
 Y NOT guaranteed but also some of the fare elements were changed (i.e Fare Used)
 Z NOT guaranteed but also some data was changed (i.e Form of Payment)
  Select your Office Id behavior related to CAT16 access

Refund Process for airlines that are not included in FQNATC table (access to cat16) is allowed by default.
In case you wish to change this behavior so as ATC Refund not to be processed when airline does not exist
in FQNATC table, please log a case via your e-support tool asking Amadeus Hellas Team to remove access
of CAT16 for your office id (remember to specify your office id).

 Current Limitation – Pending for solution

Today ATC Refund has a functional limitation which results to an invalid calculation of “Agent
Commission” in the Refund Record when refund contains a non- refundable fare amount. Amadeus is
currently working on the solution which is to come soon.

Please see below an analysis description of current behavior:

Current behavior

Non-refundable fare amount is reported into the cancelation fee field (CP) and the associated
commission is refunded as well. Fare amount is correctly reported but the commission should not
be refunded.

REFUND RECORD AGT-27213082 AA/13MAY14 U TKT-Y

NM NAME SMITH/SUZANNE MS
I ISSUED 05DEC13
D1 DOCUMENT 172 4629519735 6 CPNS 1000

F FARE PAID EUR 63.00

U FARE USED 0.00
FARE REFUND 63.00
CP CANX FEE 63.00 --> Fare non-refundable
XT TAX REFUND 52.05 >TRFT
REFUND TOTAL 52.05

FM COMMISSION 0.63 --> Commission refunded ...

FP1 CCCAXXXXXXXXXXXX0747/1213 52.05
Future behavior after fix:

The non-refundable fare amount to be stored into the fare used field (U) and no more in the CP.
The commission is correctly processed in such case.

REFUND RECORD AGT-27213082 AA/13MAY14 Y TKT-Y

NM NAME SMITH/SUZANNE MS
I ISSUED 05DEC13
D1 DOCUMENT 172 4629519735 6 CPNS 1000

F FARE PAID EUR 63.00

U FARE USED 63.00 * --> Fare non refundable
FARE REFUND 0.00
CP CANX FEE 0.00 *
XT TAX REFUND 52.05 >TRFT
REFUND TOTAL 52.05

FM COMMISSION 0.00 --> Commission not refunded

FP1 CCCAXXXXXXXXXXXX0747/1213 52.05

Please note:

In case you face such a scenario you should not update the refund record manually. It is
important to maintain the “Guarantee Indicators” in their original status. After such refund
scenario you need to contact the airline directly asking for an ACM (Agent Credit Memo) for the
respective commission amount or follow any other instructions given by the airline.