For Agencies with Frontline Services

CERTIFICATION of COMPLIANCE
Pursuant to Republic Act 9485: An Act to Improve Efficiency in the Delivery of Government Service to the Public
by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and
Providing Penalties Therefore

I, Dir. Noemi A. Paranada, Filipino, of legal age, Regional Director of the DENR-EMB IV-A, being
responsible and accountable in ensuring compliance with Section 6 of the Anti-Red Tape Act of 2007
and Rule IV of its Implementing Rules and Regulations, hereby declare and certify the following facts:
1) The Environmental Management Bureau- CALABARZON has established its service standards
known as the Citizen’s Charter that enumerates the following:
a. Vision and mission of the agency
b. Frontline services offered
c. Step-by-step procedure in availing of frontline services
d. Employee responsible for each step
e. Time needed to complete the procedure
f. Amount of fees
g. Required documents
h. Procedure for filing complaints

2) The Citizen’s Charter is posted as information billboards in all the service offices of EMB IV-A
that deliver frontline services.

3) The Citizen’s Charter is positioned at the main entrance of the office or at the most conspicuous
place of all the said service offices.

4) The Citizen’s Charter is written either in English, Filipino, or in the local dialect and published
as an information material (e.g. booklet or brochure).

5) The Citizen‘s Charter is uploaded in the agency’s website and accessible to the public.

6) The agency has undertaken self assessment and reporting of improvement s in its existing
Citizen’s Charter.

7) The Citizen’s Charter shows the process improvements, specifically on the streamlining of
procedures and shortened turnaround time, on the most availed frontline services:

Action Taken to
Frontline Service Process Improve Process Results/ Benefits
Improvement
CLEARANCE AMD PERMITTING DIVISION
1. Certificate of Online application Assessment and Convenient on the
Non Coverage and issuance within workshop on part of the
1-7 days Frontline Services proponent or client.

Lists of Lessen the no. of

 Signatory: Regional requirements and days for processing
Director amount of fees
posted in the
website

Augmented
additional staff as
reviewer or case
handle
2. Environmental Online application Assessment and Convenient on the
Compliance and issuance within workshop on part of the
Certificate– IEE 1-15 days Frontline Services proponent or client.
Checklist based
projects Augmented
additional staff as Lessen the no. of
reviewer or case days for processing
handle

Lists of
requirements and
amount of fees
posted in the
website
3. Environmental Assessment and Lessen the no. of
Compliance From receipt of workshop on days for processing
Certificate–EIS application Frontline Services
Based Project (Complete in form)
to issuance within 1-
20 days. Lists of
requirements and
2 Signatories: amount of fees
Regional Director posted in the
and Division Chief website
4. Environmental From receipt of Assessment and Lessen the no. of
Compliance application(Complet workshop on days for processing
Certificate– e in form) to Frontline Services
Amendment issuance within 1-15
days Lists of
requirements and
2 signatories: amount of fees
Regional Director posted in the
and Division Chief website
5. Chemical Control Assessment and Convenient on the
Order–Online Online application workshop on part of the
and issuance within Frontline Services proponent or client.
1-5 days
Lists of
requirements and Lessen the no. of
amount of fees days for processing
posted in the
website

6. Chemical Control Manual application Assessment and Convenient on the

Order for ODS and issuance within workshop on part of the
3-7 days Frontline Services proponent or client.
 Only 1 signatory: Lists of
Regional Director requirements and Lessen the no. of
amount of fees days for processing
posted in the
website
7. Hazardous Waste Online application Assessment and Convenient on the
Generators ID and issuance within workshop on part of the
1-15 days Frontline Services proponent or client.

Only 1 signatory: Lists of

Regional Director requirements and Lessen the no. of
amount of fees days for processing
posted in the
website
8. Permit to From receipt of Assessment and Convenient on the
Transport (PTT) application(Complet workshop on part of the
Hazardous Waste e in form and Frontline Services proponent or client.
(HW) substance) to
issuance within 1-15 Lists of
days requirements and Lessen the no. of
amount of fees days for processing
Only 1 signatory: posted in the
Regional Director website
9. Small Quantity From receipt of Assessment and Convenient on the
Importation application workshop on part of the
(SQI) Clearance (Complete in form) Frontline Services proponent or client.
to issuance within 1-
15 days Lists of
requirements and Lessen the no. of
Only 1 signatory: amount of fees days for processing
Regional Director posted in the
website
10. Certificate of From receipt of Lists of Convenient on the
Accreditation for application requirements and part of the
Pollution Control (Complete in form) amount of fees proponent or client.
Officers (PCO) to issuance within 1- posted in the
3 days website
Lessen the no. of
1 signatory only: days for processing
Regional Director

11. Waste Water From receipt of Assessment and Convenient on the

Discharge Permit application workshop on part of the
(WDP) (Complete in form) Frontline Services proponent or client.
to issuance within 1-
15 days IEC thru Pollution
Control Officers Lessen the no. of
(PCO) Training days for processing

Lists of
2 Signatories; requirements and
Regional Director amount of fees
and Division Chiefs posted in the
website

Training of
permitting
 personnel on online
permitting and
monitoring system

12. Permit to Operate From receipt of Assessment and Convenient on the

Air (POA) application workshop on part of the
(Complete in form) Frontline Services proponent or client.
to issuance within 1-
15 days Lists of
requirements and Lessen the no. of
2 signatories; amount of fees days for processing
Regional Director posted in the
and Division Chiefs website
ENVIRONMENTAL ENFORCEMENT AND MONITORING DIVISION
13.Laboratory Within 10 days from Assessment and Convenient on the
Services receipt of sample workshop on part of the
(depending on the Frontline Services proponent or client
parameters)
Lists of
requirements and
amount of fees
posted in the
website
14.Complaints 1-2 days complains Assessment and Complaints
relative to acted upon and workshop on immediately acted
environmental investigated from Frontline Services upon to prevent any
compliance receipt of complaint environmental
Training of damages
employees on the
conduct of
investigation
FINANCE AND ADMINISTRATIVE DIVISION
15.Application for Posting of vacant Assessment and Applicants are well
Vacant Job position in website workshop on informed of the
Position and CSC Frontline Services status of the
application
16.On-the-Job- Hiring of OJT’s Assessment and Hiring of OJT for
Training (OJT) workshop on further absorption in
Program Frontline Services any vacant position

Capability
building/orientation
This certification is being issued to attest to the accuracy of all the foregoing based on the available
records and information that can be verified.

IN WITNESS HEREOF, I have hereunto set my hand this 29th of May, 2017 in Manila, Philippines.

DIR. NOEMI A. PARANADA

Regional Director

NOTARY PUBLIC

Doc. No. ________

Page No. ________
Book No. ________
Series of ________