Dear [whoever in charge],

I would like to complaint against your TM Wiring Contractor. Yesterday,3.50pm 2 of them come to
my house ( a flat, 2nd floor) to install and connect the fixed line. ( the appointed time is between
10am-12pm which they cant deliver without contacting me first)

However, not only they ignored the existing internal wiring ( which have been readily made
available from the building contractor, all they need to do is just connect and punch it), but they
insist on doing "NEW" wiring, with the reason that they "DON'T KNOW WHICH OF THE EXISTING
CABLE THERE IS MY HOUSE'S SET OF WIRING" which is totally unacceptable. As it is their job and
responsibility, "DON'T KNOW" is simply not an excuse.They also added that the other contractor
dont want to do this and dump the job on them.( they complaint about how tired they are etc etc)

Furthermore, as i live in a flat house, the new wiring that they made is just being slipped through
the floor electrical housing ( which house and route all the electrical wires in it for all the rooms in
the floor). Once again they ignore the telephone's wire housing which is there and securely
protected inside aluminium housing, and now the wire is floating outside, ready to be cut at any
time ( if accident arise).

Not only that, they charge me an excessive amount of RM120 + RM30 ( RM30 is the amount i
have to pay to TM as they explain), total of RM 150 for existing wiring ( which they dont know how
to connect and ignored it).

I could provide u with the receipt that i receive with them as well as the picture of the wiring
condition to my house. I would like to know how i should pursue the case, as my neighbour next
door is using the existing building wiring, and my cousin house is just being charge RM30 ONLY for
wiring.

I would categorize this case as cheating your client and demand immediate action being taken on
your contractor at Bandar Baru Bangi's TM Exchange Point (which is around 600M from my house).

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Btw, who should i mail it to? the TM website didnt do anything when i press the submit button.