Automotive Service Advisor (Incomplete)

Automotive Service Advisor (INCOMPLETE)
Certificate of Accomplishment
Program Curriculum Document
School of Trades and Technology

Copyright © 2010 NSCC
No part of this curriculum (or outline, module, etc.) may be reproduced or transmitted in any form
or by any means without written permission from the Nova Scotia Community College.
Program Overview:
Credits Hours Requisites
Required Courses
Year 1-Semester 1
ASAP 1001 Automotive Fundamentals (Incomplete) 1.0 60 Prerequisite(s):
None
Corequisite(s):
None
ASAP 1000 Automotive Service Computer Applications 0.5 30 Prerequisite(s):
None
Corequisite(s):
None
ASAP 1002 Business Fundamentals for Automotive (Incomplete) 1.0 60 Prerequisite(s):
None
Corequisite(s):
None
COMM 2215 Communications - Workplace Applications 1.0 60 Prerequisite(s):
COMM 1205 (Communications -
Workplace Foundations), COMP
2125 (Word Processing I) or
COMP 1103 (Document
Processing I) or COMP 1115
(Document Processing I - Medical
Office) or equivalent
Corequisite(s):
None
COMM 1205 Communications - Workplace Foundations 1.0 60 Prerequisite(s):
High School Graduation Diploma
or equivalent
Corequisite(s):
None
COMP 1217 Computer-Applications I 0.5 30 Prerequisite(s):
or equivalent
Corequisite(s):
None
ASAP 1003 Customer Relationship Skills 1.0 60 Prerequisite(s):
None
Corequisite(s):
None
MATH 1200 Mathematics Foundations 1.0 60 Prerequisite(s):
or equivalent
Corequisite(s):
None
Year 1-Semester 2
ASRP 1100 Work Experience 2.0 175 Prerequisite(s):
As per NSCC policy
Corequisite(s):
None
ASAP AUTOSRVAD 2010.1

Certificate of Accomplishment
A 1
Status: Official CL_PROG_by_School_for_PCD_2010.4_DW
Automotive Service Advisor
Credential: Certificate of Accomplishment
Program Duration On a full-time basis, this program is normally completed in
Program Conceptual Framework

Portfolio Learning
The NSCC curriculum is reflective of principles of adult education and current (provincial and national if applicable)
competency that are reviewed and revised on a continuous basis to reflect the evolving role for graduation.
The teaching-learning process is an interactive process in which learners assume a personal accountability for their
own learning. Faculty facilitate learning through the creation of learning environments that stimulate inquiry,
integration of knowledge and skills, critical-thinking and life-long learning. As a learning-centered college, all activities
support the creation of an educational climate that promotes learning. Portfolio education, a hallmark of NSCC, is
flexible and dynamic. It meets learners "where they are," gives them necessary knowledge and skills, and offers them
opportunities for self-development so they can reach their educational, career and life goals.
Program Description
This program prepares you with the technical and practical knowledge you need to work with automotive technicians on
the floor and the service expertise you need to support customers at the front desk. During the 20 week training program,
you’ll gain the necessary skills to work as an Automotive Service Advisor, Service Parts Person or Service Consultant and
possible Management positions which are all in high demand by Nova Scotia car dealers and auto service shops.
Program Outcomes
1. Rectify unsafe conditions in the workplace and work safely.
2. Demonstrate proficiency in the use of Automotive Service Industry Software.
3. Organize daily service scheduling.
4. Locate vehicle service history.
5. Document service recommendations.
6. Complete work orders.
7. Process invoices.
8. Estimate costs.
9. Describe vehicle construction, automotive systems and components.
10. Demonstrate the ability to maintain budgets.
11. Work as a team member.
12. Demonstrate Conflict Resolution techniques.
13. Solve business problems.
14. Communicate effectively with automotive service technicians, customers and management.
15. Describe legal responsibilities of various stakeholders in an Automotive Repair Business.
16. Describe the apprenticeship requirements of the Department of Labour and Workforce Development for
Automotive Service Technicians.
17. Apply sustainable practices that support economic, social, cultural and environmental stewardship.
Last Modified March 15, 2010

Certificate of Accomplishment Automotive Service Advisor (INCOMPLETE)
Status: Official PCD_PROG_2010.6_DW Page 1 of 26
18. Blend service and learning in ways that use program-related skills, knowledge and behaviours to serve
others at the campus, within the college and in the community.
19. Apply a Portfolio approach to the personal management of learning and career planning relating to the
learner’s occupational readiness.
20. Apply the Essential & Employability Skills needed to enter, stay in, and progress in the world of work,
productively contributing to the economy and the community.
Essential Skills
Essential skills are those skills identified as important to individuals in all occupations and other aspects
of daily life, that are quantifiable, enabling skills, needed to perform tasks required by program, provide a
foundation for learning additional skills and for developing the ability to adapt to change.
Employability Skills
Employability Skills 2000+, as defined by the Conference Board of Canada are “The skills you need to
enter, stay in, and progress in the world of work - whether you work on your own or as part of a team.
These skills can also be applied and used beyond the workplace in a range of daily activities”. The
emphasis is obviously on the skills expressed as “job” skills.
Employability skills differ from Essential Skills as they do not include complexity levels and occupational
profiles.
The Conference Board of Canada's Employability Skills include other factors, such as attitudes and
behaviours, which are also very important for employees. Employability skills include workplace attitudes
and behaviours that focus on the quality of interactions in the workplace
Program Admission Requirements
RPL Statement
Recognition of Prior Learning (RPL) is a way of obtaining credit for college level knowledge, skills and competencies
gained outside the classroom. RPL matches prior learning from work, training, education, learning from experience and
personal study to the learning achieved in NSCC courses. If you can demonstrate that your prior learning matches what
would be acquired through our courses in your chosen area of the College study, then credit is granted.
Employment Opportunities
An automotive service advisor plays a critical role in the front line operations of auto service shops serving
customers and managing the relationships which ultimately drive the long-term success of the business. Strong
communication is a key requirement as you effectively facilitate auto service needs. Every day, you’ll be working
with customers to help them identify and understand their vehicle maintenance and repair needs. You’ll also be
communicating those needs directly with the technician so he/she can effectively service, diagnose and repair the
vehicle.
Automotive service advisors have a strong business sense with a focus on quality service and teamwork. Working
with your colleagues, you’ll be scheduling work, preparing estimates and tracking costs and revenues for the
business.
In Canada, the auto service and aftermarket sector is an $18 billion industry that employs more than 400,000
people. The industry is composed of companies that manufacture, distribute and install automotive replacement
parts, accessories, tools, and equipment.

REQUIRED COURSES

1
Year 1-Semester 1
Year 1-Semester 1
ASAP 1001
Automotive Fundamentals (Incomplete)
COURSE WEIGHT: 60
Course Description
This course covers the principles of the Occupational Health and Safety Act (OHSA)/WHMIS as applied to the
automotive trade. Learners will be provided with an overview of the various automobile systems including, engine,
driveline, chassis, and electrical. This course also covers the various components and chemicals used for automotive
maintenance processes. Shop safety will be discussed as well as he trade certification process and apprenticeship
training.
Course Revision Number
2010.1
Course Development Status
Official
Prerequisite(s)
None
Corequisite(s)
None
Learning Outcome(s)
Learners are required to successfully complete each course outcome. In keeping with NSCC’s approach to portfolio
learning, learners will have demonstrated the ability to:
1. Apply OH&S / WHMIS, 5S+S and safe work practices in accordance with college, federal and provincial
requirements.
Objective(s)
1. Identify controlled products under WHMIS and their hazards.

2. Define the purpose of WHMIS legislation and identify exemptions to WHMIS regulations.
3. Explain the responsibility under WHMIS.
• Supplier
• Employer
• Employee
4. Define the content and use of WHMIS supplier and workplace labels.
5. Interpret and use relevant information on Material Safety Data Sheets (MSDS).
6. Identify the employee’s ‘Right to Know’ from the Nova Scotia Occupational Health and Safety Act.
7. Observe safety rules and display the correct behavior to avoid safety and health hazards caused by:
• Horseplay and practical jokes.
• Loose clothing, jewelry, and street shoes.
• Poor housekeeping.
• Improper use of chemicals.
• Lifting and carrying heavy objects.
• Compressed air.
• Noise.
8. Observe correct procedure for reporting accidents.
9. Recognize common fire hazards, type of fire, and types of fire extinguishers.
10. Demonstrate and use proper lifting and carrying techniques.
11. Identify the safety hazards requiring the use of specified protective clothing.
12. Identify the following specified safety clothing\apparatus:
• Safety shoes.
• Safety goggles, shields, and glasses.
• Ear plugs.
• Respirators.
13. Demonstrate the proper safety procedures to follow when operating and maintaining automotive shop
power tools and equipment.
14. Perform 5S+S and follow guidelines including:
• Tool storage.
• Material storage.
• Equipment storage.
• Safe handling and disposal of hazardous material.
• Good housekeeping.
• Professionalism.
15. Identify types of welding, cutting and heating equipment and describe their applications. (GMAW,
OXY-Act).
2. Describe the Apprenticeship Training Division certification process as outlined by the Department of
Education.
3. Decode a vehicle identification number (VIN) and other component tags.
Objective(s)
1. VIN
2. Emission labels
3. Calibration
4. Spepecial fluids labels
5. Special notices
4. Identify and apply documents pertaining to the Automotive industry.
Objective(s)
1. Work orders.
2. Service information.
3. Technical Service Bulletins.
4. Preventative maintenance schedules.
5. Estimates.
6. Industry labor guides.
7. Recalls.
5. Describe major systems and components of the automobile.
Objective(s)
1. Engine
2. Driveline
3. Chassis
4. Electrical
5. Brakes
6. Exhaust
6. Describe major systems and components of the automobile.
Objective(s)
1. Engine
2. Driveline
3. Chassis
4. Electrical
5. Brakes
6. Exhaust
Required Textbook(s) and Resources

The official textbook listing for this course can be found in Related Information located at:
https://ournscc.nscc.ca/Schools/TradesTechnology/Curriculum/Pages/2010-11_Programs.aspx

Year 1-Semester 1
ASAP 1000
Automotive Service Computer Applications
COURSE WEIGHT: 30
Course Description
This course will be an introduction to the use of a service repair facilities software to schedule appointments, generate
work orders, update customer database operations.
2010.1
Official
Prerequisite(s)
None
Corequisite(s)
None
Learning Outcome(s)
1. Schedule appointments and recommend service.
Objective(s)
1. Search customer database confirming vehicle(s) and address information.

2. Recommend the services pertaining to vehicle according to manufacturer or shop.
3. Acruately measure available time in the shop as to maximize efficiency.
2. Generate service repair orders and ensure accuracy.
Objective(s)
1. Competently use shop software to generate repair orders and invoice charges.
2. Identify any warranty, extended warranty or service contract for repair charges.
3. How to generate purchase orders and sublet charges.
4. Understand and explain environmental charges and levies (such as tires and batteries.
5. Learn how to discount and apply service specials.
6. Software support and it's uses.
3. Develop estimated costs for needed work.
Objective(s)
1. Understand the different type of resources available either electronic or paper to provide accurate
estimates for customers.

2. How to interact with parts department to provide parts pricing, ordering parts and checking status of
part orders for customers.
3. Check for any technical service bulletins or recalls which can be applied to estimates.
4. Describe repair order documentation and time clock function.
Objective(s)
1. Recognize the importance of correct documentation pertaining to legal and warranty requirements.
2. Understand the role the customer, yourself and the service manager play in documentation
requirements.
3. Learn the use of the technician time clock and it's implication to repair order pricing.


Year 1-Semester 1
ASAP 1002
Business Fundamentals for Automotive (Incomplete)
COURSE WEIGHT: 60
Course Description
This course will be an introduction to the daily service operation where the learner will explore workshop flow, financial
measurements, role description and legal responsibilities.
2010.1
Official
Prerequisite(s)
None
Corequisite(s)
None
Learning Outcome(s)
1. Perform the daily operations of an automotive service department.
Objective(s)
1. Review the current state of the automotive service industry in North America and globally.
2. Recognize the resources needed to operate a service repair facility.
3. Identify the human resources needed in a repair facility 4) Understand the service department
workflow.
2. Perform Financial Analyses.
Objective(s)
1. Determine the income and expenses of a repair facility.

2. Understand common shop compensation plans.
3. Identify different types of production plans in a repair facility.
4. Perform analysis and determine plan of action in controlling costs of a repair facility.
3. Describe planning and time management techniques.
Objective(s)
1. How to prioritize and multitask.

2. Recognize your strengths.
3. How to improve your productivity.
4. Selling service.
4. Explain the legal responsibilities regarding automotive repair.
Objective(s)
1. You will be able to understand key terms.

2. Identify the major areas of legal responsibilities involving customer transactions.
3. To examine responsibilities for repair and vehicle warranties.


Year 1-Semester 1
COMM 2215
Communications - Workplace Applications
COURSE WEIGHT: 60
Course Description
This course provides learners with the opportunity to further develop writing skills acquired in Communications -
Workplace Foundations. The course also allows learners to explore job search techniques, and is designed to assist
them in the continuing development of the skills and confidence required to deliver individual oral presentations.
This course is accepted toward certification with the Canadian Institute of Management (CIM).
2010.3
Official
Rationale
This second-level course is designed to assist learners in the further development of a variety of applied communications
skills. This course has an emphasis in research, correspondence, career skills, and non-written communication such as
interviewing and presentations.
Prerequisite(s)
COMM 1205 (Communications - Workplace Foundations), COMP 2125 (Word Processing I) or COMP 1103 (Document
Processing I) or COMP 1115 (Document Processing I - Medical Office) or equivalent
Corequisite(s)
None
Learning Outcome(s)
1. Compose correspondence such as letters, memorandums, reports, and summaries to meet workplace
standards and adhere to the mechanics of writing.
Objective(s)
1. Compose paragraphs that meet the standards of business writing.

2. Use appropriate patterns of organization to meet varying situations (positive, negative, and persuasive
messages).
3. Present business correspondence in typewritten form, using formats consistent with standard
business practice.
4. Display the ability to use various reference materials such as thesaurus, dictionary, Internet, etc.
5. Revise the message for clarity, correctness, completeness, courtesy, conciseness, and consistency.
2. Compile a professionally formatted formal research report on an instructor-approved topic, meeting the
criteria for effective workplace writing using a recognized style of documentation.
Objective(s)
1. Use research skills either individually or in groups.

• Use the Internet and research databases to search topics.
• Use a library to find resources.
• Use personal contacts where appropriate.
• Evaluate sources for bias, accuracy, credibility and appropriateness.
2. Demonstrate authorship and ownership to avoid plagiarism by properly citing sources using a
standardized system.
3. Develop report elements including:
• Title page.
• Memo/letter of transmittal.
• Executive summary.
• Introduction.
• Conclusion.
• Bibliography.
• Heading, footnotes/endnotes (if applicable).
• Appendix (optional).
4. Paraphrase and summarize academic and industry materials to assess understanding.

• Identify and apply the elements of critical thinking.
• Main ideas.
• Supporting details.
• Relationships.
• Distinguish amongst fact, opinion and inference.
• Choose and utilize information from program appropriate sources.
3. Prepare and deliver formal workplace presentations appropriate to the profession.
Objective(s)
1. Use organizational skills to plan, develop, deliver and evaluate presentations.

2. Use effective time management.
3. Use appropriate visual aids.
4. Identify audience and adapt presentation accordingly.
5. Use effective verbal and non-verbal communication skills.
4. Prepare for the job search process by creating effective documents and developing effective interview
skills.
Objective(s)
1. Demonstrate effective job interview and preparation skills.

2. Prepare Portfolio-ready error-free documents such as:
• Targeted résumé.
• Cover letter.
• Skills inventory.
• Career goals.


Year 1-Semester 1
COMM 1205
Communications - Workplace Foundations
COURSE WEIGHT: 60
Course Description
Ideas and plans are rarely successful when they are not well communicated. Through this course, learners will review
the fundamentals for effective English communication in the workplace and obtain an introduction to Portfolio.
2010.1
Official
Rationale
This course begins to prepare the learner to more effectively communicate in the workplace. Skills are demonstrated
through a variety of applications including writing, speaking and presenting.
Prerequisite(s)
High School Graduation Diploma or equivalent
Corequisite(s)
None
Learning Outcome(s)
1. Explain the purpose, components, and factors influencing various forms of communication (including
writing, speaking, listening and presenting).
Objective(s)
1. Discuss models, including new technologies, of communication.

2. Provide, accept and respond to feedback.
3. Recognize and interpret verbal and non-verbal communication.
4. Demonstrate active listening skills.
5. Use audience-appropriate communication etiquette (e.g. electronic, customer service).
2. Plan, write, proofread, edit and revise various business documents using accepted industry standards.
Objective(s)
1. Use a pre-writing planning tool to organize thoughts.

2. Write a first draft.
3. Show evidence of proof-reading and editing.
4. Produce a final document.
3. Develop and demonstrate workplace-appropriate presentation skills.

Objective(s)
1. Plan, organize and summarize ideas before presenting.

2. Arrange and express ideas clearly and concisely.
3. Provide supporting materials where appropriate.
4. Present material in a format suitable to the purpose and the audience.
5. Expect and request feedback to improve future presentations.


Year 1-Semester 1
COMP 1217
Computer-Applications I
COURSE WEIGHT: 30
Course Description
This introductory course is designed for learners in need of fundamental computer skills including the use of an operating
system and the basics of email, internet, file management and word processing.
2008.1
Official
Rationale
This course is designed to provide learners with essential computer skills needed to be successful in college studies.
Prerequisite(s)
Corequisite(s)
None
Learning Outcome(s)
1. Use electronic message software for communication purposes.
Objective(s)
1. Access e-mail messages.

2. Create mail messages including to, cc, subject line, and message format.
3. Use the spelling and grammar feature.
4. Use appropriate email etiquette.
5. Search the address book.
6. Send mail.
7. Print email messages.
8. Forward email messages.
9. Reply to email messages.
10. Manage attachments including attaching, viewing, saving and printing.
11. Manage messages including deleting and moving messages to folders.
12. Manage contacts.
2. Browse the Internet for research information.
Objective(s)
1. Use urls.
2. Use toolbar.
3. Add pages to favourites.
4. Use print preview.
5. Print pages and selected text.
6. Use search engines.
7. Download images or files.
3. Perform basic functions of an operating system.
Objective(s)
1. Move, size, maximize, minimize and restore windows.

2. Navigate single/multiple windows.
3. Use menus, toolbars, icons and taskbars.
4. Open/close programs.
5. Use printer.
6. Use Help.
4. Organize computer files and folders.
On a computer network, using a file management tool.

In a manner that protects and saves information on a hard disks and removable storage devices.
Objective(s)
1. Recognize types of computer files and view their properties.

2. Create folders in specified locations, in an organized manner so that they can be easily accessed.
3. Save appropriately-named files in specified locations, in an organized manner so that they can be
easily accessed.
4. Retrieve files from peripherals such as scanners, cameras and removable storage devices.
5. Navigate through the hierarchy of files, folders, and storage devices.
6. Locate files using a search tool.
7. Open, copy, move, delete and restore files and folders.
5. Use a word processor to create basic documents.
Objective(s)
1. Enter text.
2. Use spell check and grammar check features.
3. Edit documents including copy, paste, move etc.
4. Save documents using appropriate names, folders and drives.
5. Format text using bold, italics, underlining, font-type, font size, find and replace etc.
6. Format paragraphs including line spacing, tabs, indents, bullets, borders, shading etc.

7. Format pages including paper size, page orientation, margins, page numbering, inserting headers and
footers etc.
8. Print documents and portions of documents.
9. Insert simple graphics and shapes.
10. Create a basic table.
Required Supplies
A headset is required to use with SIMNET Online in computer laboratories.

Other Learning Resources

Computer access including Internet and word processing and email software. The availability of a typing tutor application
is recommended to provide learners with the opportunity to develop this skill independently. No textbook is requred for
this course. Learners will need access to SIMNET Online.
Other Information
This course is marked on a pass/no pass basis.
Ergonomics:
The concept of ergonomics in computer use is intended to be covered at an introductory level. A
handout or other overview method may be appropriate.
Every learner will attend a two-hour Computer Orientation session during College 101 (summer
offering) or during the first two weeks of the semester. The orientation will include the following :
• Describe the Technology Functions at NSCC including computers, network services, computer
labs, distance education labs (i.e. Customize to each campus; review Campus Computer Lab
Schedules).
• Use their Student Usernames and Passwords.
• Log in to and log out of a Networked Computer.
• Understand the functions of the icons on the desktop at their campus.
• Open explorer and view the features of the NSCC Web page.
• Use the Password Maintenance Tool.
• Log in to Helpdesk and review procedures.
• Access their MyNSCC to edit their profiles and view their course information.
• Log in Web Outlook using their username and new password.
• Open the Inbox.
• Read messages, delete messages, review folders, calendar, task and appointment function.
• Send and receive and email.
• Recognize the scope of College Computer Policies.

Year 1-Semester 1
ASAP 1003
Customer Relationship Skills
COURSE WEIGHT: 60
Course Description
This course introduces the learner to current customer service expectations and practices. Discussions include
developing high-quality customer relationships, managing challenging customers, and providing customer service over
the telephone. Learners would be given the opportunity to practice customer service skills in the classroom.
2010.1
Official
Prerequisite(s)
None
Corequisite(s)
None
Learning Outcome(s)
1. Describe customer service expectations in the information age.
Objective(s)
1. Use of email for current technology.

2. Search websites for information gathering.
3. Automated telephone systems.
4. Describe quality features of customer focused website.
2. Provide quality customer service.
Objective(s)
1. Anticipate customer expectations.

2. Indentify customer needs.
3. Practice Under-promise and over-delivery.
4. Measure customer service.
• describe Customer Service Index.
• identify different types of measuring tools for customer service satisfaction.
• Describe how good customer service impacts employee success.
3. Develop high-quality customer relationship.
Objective(s)
1. Adopt customer perspective.

2. Develop effective listening as a communication skill.
3. Maintain positive environment.
4. Stay one step ahead of the customer.
4. Handle challenging customer while providing solution.
Objective(s)
1. Diffuse anger and prevent escalation.

2. Focus on customer needs.
3. Maintain control.
4. Prevent burn out by seeking counsel from supervisors and co-workers.
5. Manage telephone customers.
Objective(s)
1. Manage voice inflection.

2. Practice the art of negotiation.
3. Service follow-up calls.
4. Avoid negative statements.
5. Create positive image through voice.


Year 1-Semester 1
MATH 1200
Mathematics Foundations
COURSE WEIGHT: 60
Course Description
Mathematics Foundations presents the essentials of mathematics and its applications, preparing learners for both further
studies and for careers in all areas of employment. The use of word problems introduces the learner to the language of
business and improves their ability to organize and prioritize information.
2002.1
Official
Rationale
This course is designed to provide NSCC learners with essential foundational math skills needed for employment and
further post-secondary studies.
Prerequisite(s)
Corequisite(s)
None
Learning Outcome(s)
1. Apply order of operations.
Through business math problems or other applied problems relevant to the leaarner's program of study.
Including word problems.
Objective(s)
1. Simplify algebraic expressions.

2. Correctly identify like terms.
3. Correctly apply the rules of exponents to business math problems.
4. Use the features of a calculator to solve mathematical problems.
5. Use effective problem solving techniques.
2. Solve equations of one variable.
Through business math problems or other applied problems relevant to the learner's program of study.
Objective(s)

2. Rearrange formulae as necessary.

3. Express quantitative relationships and ratios.
Objective(s)

2. Reduce a ratio to its lowest terms and write equivalent ratios.
3. Express relationships as ratios.
4. Use cross multiplication to solve for an unknown quantity in a relationship.
5. Calculate percentage given the base and portion.
6. Solve tax (both sales and municipal) and commission problems by applying the percentage/base/rate
formula.
4. Convert amongst various forms of fractions (common, decimal, and percent).
Using a calculator.
Objective(s)

2. Reduce fractions to lowest terms and convert between mixed numbers and improper fractions.
3. Perform the four mathematical operations on fractions and mixed numbers.
4. Perform the four mathematical operations on decimal numbers.
5. Convert between fractions and their equivalent decimal numbers if possible.
6. Solve problems containing repeating decimals while expressing repeating decimals correctly.
5. Solve problems of percent change, including mark-up/mark-down problems.
For retail and/or wholesale situations.

Objective(s)
1. Calculate trade discounts (single and series).

2. Calculate mark-up.
3. Calculate gross profit margin.
4. Calculate markdown and reduced selling price.
6. Solve problems involving simple interest.
Relevant to the learner's program of study.

Objective(s)
1. Examine problems involving equivalent value.

2. Solve simple interest problems involving the time value of money.
3. Calculate principal and/or maturity value of an investment.

4. Calculate the amount of interest, the interest rate, and the time interval for the investment.
Required Supplies
A calculator will be required. Unless otherwise notified, the recommended calculator will be discussed in the first class.


2
Year 1-Semester 2
Year 1-Semester 2
ASRP 1100
Work Experience
COURSE WEIGHT: 175
Course Description
The work experience component provides the learner with an opportunity to apply new skills and concepts appropriate
for entry-level positions within the occupation. Learners will assess their own performance and be evaluated by an
industry partner. Learners will identify personal outcomes they wish to attain during the work experience and will keep a
journal.
2009.1
Official
Prerequisite(s)
As per NSCC policy
Corequisite(s)
None
Learning Outcome(s)
1. Identify personal learning outcomes and share with employer.
2. Work well with other team members.
3. Maintain a regular attendance in a punctual manner.
4. Comply with the code of professional and ethical conduct required by the workforce or professional.
5. Perform assigned tasks in a satisfactory manner.
6. Follow instructions and perform job functions satisfactorily.
7. Apply new concepts and skill appropriate for entry-level positions within the occupation.
8. Organize tasks and take initiative when required to work on his/her own.
9. Assess their own performance.
10. Maintain a professional journal including reflecting on learning accomplishments during the work
experience.

Required Supplies
See instructor for details.


MILESTONES

Course Description
Learning Outcome(s)



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Program Curriculum Document

School of Trades and Technology

ASAP AUTOSRVAD 2010.1

Program Conceptual Framework

2. Demonstrate proficiency in the use of Automotive Service Industry Software.

3. Organize daily service scheduling.

4. Locate vehicle service history.

5. Document service recommendations.

6. Complete work orders.

9. Describe vehicle construction, automotive systems and components.

10. Demonstrate the ability to maintain budgets.

11. Work as a team member.

12. Demonstrate Conflict Resolution techniques.

13. Solve business problems.

15. Describe legal responsibilities of various stakeholders in an Automotive Repair Business.

Last Modified March 15, 2010

Program Admission Requirements

Last Modified March 15, 2010

Last Modified March 15, 2010

1. Identify controlled products under WHMIS and their hazards.

Required Textbook(s) and Resources

Last Modified March 15, 2010

1. Schedule appointments and recommend service.

1. Search customer database confirming vehicle(s) and address information.

Last Modified March 15, 2010

Required Textbook(s) and Resources

Last Modified March 15, 2010

1. Perform the daily operations of an automotive service department.

1. Determine the income and expenses of a repair facility.

1. How to prioritize and multitask.

1. You will be able to understand key terms.

Required Textbook(s) and Resources

Last Modified March 15, 2010

1. Compose paragraphs that meet the standards of business writing.

1. Use research skills either individually or in groups.

4. Paraphrase and summarize academic and industry materials to assess understanding.

1. Use organizational skills to plan, develop, deliver and evaluate presentations.

1. Demonstrate effective job interview and preparation skills.

Required Textbook(s) and Resources

Last Modified March 15, 2010

1. Discuss models, including new technologies, of communication.

1. Use a pre-writing planning tool to organize thoughts.

Last Modified March 15, 2010

1. Plan, organize and summarize ideas before presenting.

Required Textbook(s) and Resources

Last Modified March 15, 2010

1. Use electronic message software for communication purposes.

1. Access e-mail messages.

1. Move, size, maximize, minimize and restore windows.

On a computer network, using a file management tool.

1. Recognize types of computer files and view their properties.

Last Modified March 15, 2010

Required Textbook(s) and Resources

Other Learning Resources

Last Modified March 15, 2010

1. Describe customer service expectations in the information age.

1. Use of email for current technology.

1. Anticipate customer expectations.

1. Adopt customer perspective.

1. Diffuse anger and prevent escalation.

1. Manage voice inflection.