Figure 1:

Research Paradigm

INPUT: PROCESS: OUTPUT: EXPECTED OUTCOME:

1. Identified
1. To identify the 2. To identify the 1. Conduct
passengers’
personal information personal trainings and
of Grab Taxi
personal
information of Grab seminars among
Passengers in terms information of
taxis’ passengers Grab Taxi
of: Grab Taxi users.
by the use of drivers in
a) Age
questionnaires. 2. Determined handling
b) Gender
c) Employment factors affect passengers.
3. To assess the
Status passengers’
factors affecting
satisfaction of
the passengers
2. To determine the Grab Taxi
satisfaction
factors affecting the services.
towards Grab Taxi’s
passengers
satisfaction towards services by the use
Grab Taxi services in of questionnaires.
terms of:

a) Reliability
b) Comfort
c) Service
d) Safety
e) Affordability