Professional Documents
Culture Documents
Classic Delta Essential Delta Executive Plan Only if you move more than 50km from
Comprehensive any Delta network hospital.
Comprehensive Classic Comprehensive
Classic Delta Saver Proof of residence is needed. Notify us
Classic Comprehensive Zero
within three months of the relocation
Essential Delta Saver MSA
date before we allow the change:
Classic Delta Core Essential Comprehensive
Classic Comprehensive
Essential Delta Core Classic Priority
Classic Comprehensive Zero MSA
Classic Smart Essential Priority
Essential Comprehensive
Essential Smart Classic Saver
Classic Priority
Essential Saver
Essential Priority
Classic Core
Classic Saver
Essential Core
Essential Saver
Coastal Saver
Classic Core
Coastal Core
Essential Core
KeyCare Plus
Coastal Saver
KeyCare Access
Coastal Core
KeyCare Core
KeyCare Plus
KeyCare Access
KeyCare Core
KeyCare Core
Essential Smart
Essential Delta Essential Delta Saver Executive Plan Only if you move more than 50km from
any Delta network hospital.
Comprehensive Essential Delta Core Classic Comprehensive
Proof of residence is needed. Notify us
Essential Smart Classic Delta Comprehensive
within three months of the relocation
Classic Comprehensive Zero date before we allow the change:
MSA
Essential Comprehensive
Essential Comprehensive
Essential Priority
Classic Priority
Essential Saver
Essential Priority
Essential Core
Classic Saver
Coastal Saver
Classic Delta Saver
Coastal Core
Essential Saver
KeyCare Plus
Coastal Saver
KeyCare Access
Classic Smart
KeyCare Core
Classic Core
Essential Core
Coastal Core
KeyCare Plus
KeyCare Access
KeyCare Core
Classic Priority Essential Priority Executive Only if you are not planning to have a
procedure that attracts an upfront
KeyCare Plus Classic Comprehensive
payment:
KeyCare Access Classic Delta Comprehensive
Classic Saver
KeyCare Core
Essential Core
Coastal Core
Essential Priority KeyCare Plus Executive Only if you are not planning to have a
procedure that attracts an upfront
KeyCare Access Classic Comprehensive
payment:
KeyCare Core Classic Delta Comprehensive
Essential Saver
Essential Smart Classic Comprehensive Zero
Essential Delta Saver
MSA
Coastal Saver
Essential Comprehensive
Essential Core
Essential Delta Comprehensive
Essential Delta Core
Classic Priority
Coastal Core
Classic Saver
Essential Saver
Coastal Saver
Classic Smart
Classic Core
Essential Core
Coastal Core
KeyCare Plus
KeyCare Access
KeyCare Core
Classic Smart
Essential Smart
Classic Delta Saver Essential Delta Saver Executive Only if you move more than 50km from
any Delta network hospital.
Classic Delta Core Classic Comprehensive
Proof of residence is needed. Notify us
Essential Delta Core Classic Delta Comprehensive
within three months of the relocation
Classic Smart Classic Comprehensive Zero date before we allow the change:
MSA
Essential Smart Classic Saver
Essential Comprehensive
Coastal Saver
Essential Delta Comprehensive
Essential Saver
Classic Priority
Classic Core
Essential Priority
Coastal Core
Classic Saver
Essential Core
Essential Saver
KeyCare Plus
Coastal Saver
KeyCare Access
Classic Core
KeyCare Core
Essential Core
Coastal Core
KeyCare Plus
KeyCare Access
KeyCare Core
Classic Saver
Classic Core
Classic Smart
Essential Delta Saver Essential Delta Core Executive Plan Only if you move more than 50km from
any Delta network hospital.
Essential Smart Classic Comprehensive
Proof of residence is needed. Notify us
Classic Delta Comprehensive
within three months of the relocation
Classic Comprehensive Zero date before we allow the change:
MSA
Essential Saver
Essential Comprehensive
Coastal Saver
Essential Delta Comprehensive
Coastal Core
Classic Priority
Essential Core
Essential Priority
KeyCare Plus
Classic Saver
KeyCare Access
Classic Delta Saver
KeyCare Core
Essential Saver
Coastal Saver
Classic Core
Classic Smart
Essential Core
Coastal Core
KeyCare Plus
KeyCare Access
KeyCare Core
Coastal Saver Classic Delta Saver Executive Only if you move inland from a Coastal
region. Proof of residence is needed.
Classic Delta Core Classic Comprehensive
This needs to be done within three
Coastal Core Classic Delta Comprehensive
months of the relocation date before we
Essential Delta Saver Essential Comprehensive allow the change:
Classic Core
Classic Smart Classic Delta Core Executive Plan Only if you move more than 50km from
any Smart network hospital.
Essential Smart Classic Comprehensive
Proof of residence is needed. Notify us
Essential Delta Core Classic Comprehensive Zero
within three months of the relocation
Msa
KeyCare Access date before we allow the change:
Classic Comprehensive
Keycare Core Classic Saver
Essential Comprehensive
Classic Delta Saver
Classic Delta Comprehensive
Essential Saver
Essential Delta Comprehensive
Essential Delta Saver
Classic Core
Coastal Saver
Essential Core
Classic Core
Coastal Core
Classic Delta Core
Classic Priority
Coastal Core
Essential Priority
Essential Core
Essential Saver
Essential Delta Core
Classic Saver
KeyCare Plus
Coastal Saver
KeyCare Plus
Essential Smart KeyCare Access Executive Plan Only if you move more than 50km from
any Smart network hospital.
Classic Comprehensive
Proof of residence is needed. Notify us
Classic Comprehensive Zero
within three months of the relocation
MSA
date before we allow the change:
Classic Comprehensive
Essential Saver
Essential Comprehensive
Essential Delta Saver
Classic Delta Comprehensive
Coastal Saver
Essential Delta Comprehensive
Coastal Core
Classic Priority
Essential Core
Essential Priority
Essential Delta Core
Essential Saver
KeyCare Plus
Classic Saver
KeyCare Core
Coastal Saver
Classic Smart
Classic Core
Essential Core
Coastal Core
KeyCare Plus
KeyCare Core
Classic Saver
Essential Saver
Coastal Saver
Classic Smart
Classic Delta Core Essential Delta Core Executive Plan Only if you move more than 50km from
any Delta network hospital.
Essential Smart Classic Comprehensive
Proof of residence is needed. Notify us
Classic Delta Comprehensive
within three months of the relocation
Classic Comprehensive Zero date before we allow the change:
MSA
Classic Core
Essential Comprehensive
Essential Core
Essential Delta Comprehensive
Coastal Core
Classic Priority
KeyCare Plus
Essential Priority
KeyCare Access
Classic Saver
KeyCare Core
Classic Delta Saver
Essential Saver
Coastal Saver
Classic Smart
Classic Core
Coastal Core
KeyCare Plus
KeyCare Access
KeyCare Core
Classic Priority
Essential Priority
Classic Saver
Essential Saver
Coastal Saver
Classic Smart
Classic Core
Essential Delta Core Essential Smart All plans except Essential Smart Only if you move more than 50km from
any Delta network hospital.
Essential Core
Coastal Core
KeyCare Plus
KeyCare Access
KeyCare Core
Coastal Core Classic Delta Core Executive Only if you move inland from a Coastal
region. Proof of residence is needed.
Essential Smart Classic Comprehensive
This needs to be done within three
Essential Core Classic Delta Comprehensive
months of the relocation date before we
Essential Delta Core Classic Comprehensive Zero allow the change:
MSA
KeyCare Plus Classic Core
Essential Comprehensive
Essential Priority
Classic Saver
Essential Saver
Classic Smart
Classic Core
Coastal Saver
KeyCare Plus KeyCare Core Executive Essential or Coastal Saver, if you move
more than 50km from your nearest
KeyCare Access Classic Comprehensive
KeyCare hospital or KeyCare GP.
Essential Smart Classic Delta Comprehensive
Proof of residence needed. Notify us
Classic Comprehensive Zero within three months of the relocation
MSA date before we allow the change:
Classic Saver
Essential Saver
Coastal Saver
Classic Smart
KeyCare Plus
Classic Core
(continued)
Classic Delta Core
Essential Core
KeyCare Access No plans All plans Essential or Coastal Core, if you move
more than 50km from your nearest
KeyCare hospital.
KeyCare Core No plans All plans Essential or Coastal Core, if you move
more than 50km from your nearest
KeyCare hospital.
Complaints process
The following channels are available for your complaints and we encourage you to follow the process:
Step 1 – To take your query further: If you have already contacted the Discovery Health Medical
Scheme and feel that your query has still not been resolved, please complete our online complaints form
on www.discovery.co.za. We would also love to hear from you if we have exceeded your expectations.
Step 2 – To contact the Principal Officer: If you are still not satisfied with the resolution of your
complaint after following the process in Step 1 you are able to escalate your complaint to the Principal
Officer of the Discovery Health Medical Scheme. You may lodge a query or complaint with Discovery
Health Medical Scheme by completing the online form on www.discovery.co.za or by emailing
principalofficer@discovery.co.za.
Step 3 – To lodge a dispute: If you have received a final decision from Discovery Health Medical Scheme
and want to challenge it, you may lodge a formal dispute. You can find more information of the Scheme’s
dispute process on the website.
Step 4 – To contact the Council for Medical Schemes: Discovery Health Medical Scheme is regulated by
the Council for Medical Schemes. You may contact the Council at any stage of the complaints process, but
we encourage you to first follow the steps above to resolve your complaint before contacting the Council.
Contact details for the Council for Medical Schemes: Council for Medical Schemes Complaints Unit, Block
A, Eco Glades 2 Office Park, 420 Witch-Hazel Avenue, Eco Park, Centurion 0157 |
complaints@medicalschemes.com | 0861 123 267 |www.medicalschemes.com