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Cisco Spark Flex Plan:

Flexible Collaboration Subscription Offers for Your Business
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Disclaimer
Thank you for the opportunity to submit this non-binding (other than pricing for now available products listed in our
quotes), proprietary and confidential proposal for your consideration.

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Table of Contents
SIMPLIFYING TRANSITIONS ............................................................................................................................................1
MEETING, MESSAGE, AND CALL IN A SINGLE OFFER ......................................................................................................1
Cisco Spark Flex Plan Advantage .......................................................................................................................2
Cisco Spark Flex Plan Benefits ...........................................................................................................................3
CISCO SPARK FLEX PLAN DETAILS ...............................................................................................................................4
Cisco Spark Flex Plan Entitlements ....................................................................................................................6
Cisco Spark Flex Plan Components ...................................................................................................................7
SERVICES OVERVIEW ....................................................................................................................................................9
Software Support for Cisco Spark Technical Service Offerings ......................................................................9
FINANCING OPTIONS .................................................................................................................................................. 10
Cisco Capital ...................................................................................................................................................... 10
PRICING .................................................................................................................................................................... 11
APPENDICES.............................................................................................................................................................. 11

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Simplifying Transitions
Your offices are diverse, fast-paced, and aren’t constrained by geography. However, it’s still important for you and
your employees to connect and collaborate. Whether you wish to work together one on one, keep in touch with
business messaging, or brainstorm in larger meetings, being able to connect is critical.
You need to give your employees access to the technology and communications tools that make collaboration
possible. Of course, these services should be cost-effective and might use a mix of on-premises infrastructure,
and cloud-based subscriptions, depending on the needs of your employees.
Your transition to cloud-based technology might include one of these scenarios:
 On-premises communications infrastructure and also a subscription-based payment model, with lower
up-front costs and predictable pricing as they expand. (Moving from CapEx to the OpEx cost model.)
 Transition to cloud-based services while initially retaining your investment in on-premises infrastructure. If
you’re ready to make the move to the cloud, but don’t want to go all cloud just yet, we can help. We’ve
de-coupled the deployment decision from the purchasing decision with a cloud-ready commercial
arrangement that helps you get over the initial hurdle of moving to the cloud.
 Add on-premises Cisco® Meeting Server services for your users while retaining your investments in cloud
services, including the Cisco WebEx® solution.

Meeting, Message, and Call in a Single Offer

The Cisco Spark™ Flex Plan includes cloud and on-premises collaboration deployment models in one
subscription-based offer. This is a simple and economical way for you to make the transition to the cloud.
Simplify your purchasing process and combine all contracts in one. One subscription agreement covers software,
upgrades, and technical support for cloud-based Cisco Spark and Cisco WebEx services. It also covers on-
premises Cisco Unified Communications Manager (UCM) and Cisco Meeting Server.
The Cisco Spark Flex Plan provides company-wide meeting, message, and call features. It makes it easy for you
to give users access to the services they need, without being concerned with how they are delivered.
The Cisco Flex Plan allows you to choose the right subscription for your business. Three options are available:
 Cisco Enterprise Agreement (Cisco EA) for Cisco Spark Flex Plan subscriptions enable your users to
access meeting, message, and/or call services.
 The Active User subscription is ideal for those customers that are unable to make a full enterprise
commitment on Cisco EA and need a solution within the Cisco Spark Flex Plan that provides minimal upfront
commitment and the ability to pay for growth as adoption occurs.

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 The Cisco Shared Meetings subscription helps your users get started with video meetings using your room
endpoints. This subscription includes messaging and advanced meetings. (Note: Calling services are
purchased separately.)

Cisco Spark Flex Plan Advantage

With this new Cisco Collaboration subscription, you’ll be able to move to a subscription/OpEx consumption model
with complete deployment flexibility. You can choose your mix of premises- and cloud-based solutions. It’s also
easy to change that mix as you transition more to the cloud and retire infrastructure as it ages.

Cisco Spark Flex Plan

Cisco Spark Flex Plan: Ultimate Flexibility

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Cisco Spark Flex Plan Benefits
The following table describes how Cisco Spark Flex Plan can help you achieve your business objectives.

Desired Business Outcome How We Can Make It Happen

Simplify purchasing  Meeting, message, and call capabilities are wrapped up in a

single offer to simplify your purchasing process and combine all
contracts in one. You can migrate from existing licensing plans
to the Cisco Spark Flex Plan.
 The Basic option of Cisco Software Support is included in the
subscription. The Enhanced and Premium options are available
upgrades.

Enhance flexibility  Mix and match on-premises and cloud services as needed with
no change to the per-user price.
 Your Cisco Partner can include their Cisco Hosted Collaboration
Solutions (HCS)-based services alongside Cisco Spark
services, using the hosted option in the Cisco Spark Flex Plan.

Streamline budgets  Lower entry price and a predictable ongoing budget. You don’t
need to pay upfront for entire offer.
 Simple OpEx-based pricing model.
 No need to replace contracts. You can move services to the
cloud at the pace that’s right for you.
 Retain your investment in existing premises infrastructure.

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Cisco Spark Flex Plan Details
The Cisco Spark Flex Plan offer is currently available in a Cisco EA model that is priced per user, per month, for
organizations with 250 or more users. Or, the Cisco Spark Flex Plan—Active User offer allows variable usage of
Cisco Meetings platforms, starting at 15 percent (minimum 75 active users) of all knowledge workers while only
paying for those users that actively host meetings.
Finally, instead of purchasing individual subscriptions per user, you can choose the Shared Meetings model with
a license that is shared by all users. The Shared Meetings subscription is aimed specifically at customers
deploying video devices such as Cisco Spark Room Device or Cisco Spark Boards and need to enable an entire
department or groups of users to host meetings on those video systems.
The Cisco EA model provides the following:

 Services for every knowledge worker in a customer’s organization. This means you buy one Cisco EA
subscription to cover all knowledge workers.
 Employees have consistent access to collaboration applications (apps).

 This is only available for customers with 250 or more employees. There are three volume tiers:
- 250 – 1999
- 2000 – 9999
- 10,000+ knowledge workers

 Provision for up to 20 percent growth during contract term. Annual “true-forward” billing aligns current
knowledge worker count with volume pricing for the next period.
Cisco Spark Flex Plan – Cisco Enterprise Agreement for Cisco Spark Flex Plan Structure

Note: Software availability subject to change.

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With the Active User model, you purchase based on what your users need. This model provides:

 Purchase according to the number of users who host meetings. Minimum subscription quantities that can be
ordered1 based on:
- 15 percent of knowledge worker pool or 75 users, or whichever number is greater
- Enterprise-Wide Calling can be purchased for the entire knowledge worker count2

 Each Active User Meeting subscription provides Meeting entitlement to users 3

- Cisco Spark in the cloud (Cisco WebEx Meeting Center 200, Training Center 200, Event Center 1000,
Cisco TelePresence® Management Suite)
- On-premises Cisco Meeting Server, Cisco Telepresence Management Suite, Cisco Expressway™ Series
(Expressway C and Expressway E)

 Messaging for 100 percent of knowledge workers4,5

 All usage growth is billed at start of annual true-forward date

Active User—Two Possible Sales Options for Cisco Spark

The Shared Meetings model provides the following:

 Ability to choose video-centric meetings service as a shared resource for everyone in your organization
without the need to purchase individual user subscriptions.
 Quarterly true-forward billing for metering and adjusting future purchasing plans based on your organization’s
actual average peak concurrent meeting use.

1
When migrating from Cisco WebEx service, minimum subscription quantity is equal to current active usage.
2
If you purchase the optional Enterprise-Wide Calling, it is for the entire knowledge worker count.
3
Will entitle 100 percent of the knowledge worker count of the organization with access to Meeting capability with usage
entitlement for purchased Active User meetings subscription count.
4
When partners and customers purchase Active User Meeting subscription, 100 percent of knowledge workers are entitled to use
Cisco Spark Messaging.
5
Entitlement for Cisco Spark Messaging (cloud and on -premises subscribers) and/or Cisco Jabber ® (on-premises) for on-premises
deployments and partner hosted.

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 Allows meetings to be delivered by the full Cisco cloud-based M3 (Cisco WebEx) and M2 (Cisco Spark)
service offers or by the on-premises Cisco Meeting Server offer. You choose the number of concurrent
meetings delivered by cloud-based and on-premises licenses at purchase.
 Provides a Land and Expand purchasing path that enables a natural migration path to an Cisco EA
subscription.

Cisco Spark Flex Plan – Shared Meetings Structure

Note: Software availability subject to change.

Cisco Spark Flex Plan Entitlements

Meetings: Connect teams and meet customers easily with the added benefits of before, during, and after-meeting
messaging and content sharing. It’s easy to schedule or join a meeting at a main office, a branch office, at home,
on the road, or from a room-based video system. Meetings can have audio, web, and video conferencing
capabilities. For cloud-based meetings, choose from Cisco Spark Meetings (M2) or Cisco WebEx Meetings (M3).
For premises-based meetings, choose Cisco Meeting Server entitlements (included in M3).
Messaging: The Cisco Spark messaging app is central to the Cisco Spark service experience, providing a
mobile-first experience. Unlimited business messaging lets you prepare, share, and iterate on content with teams.
Enjoy one-to-one and group messaging in virtual rooms with persistent content and context for team interactions.
Call: The call service enables voice and video communications through mobile, desktop, and room-based
devices. For cloud-based calling, simply connect your existing Public Telephony Switched Network (PSTN)
services to Cisco Spark to enjoy one-touch directory dialing and join meetings from anywhere on any device.
Mobile users get features such as single number reach, single voicemail service, video services, and the ability to
easily move between devices during a call. For premises-based calling, use Cisco UCM together with IM and
presence, Cisco Expressway solution, Emergency Responder, and Cisco Unity® Connection.
Note a hosted option is also available, allowing service providers to include services based on Cisco HCS in the
Cisco Spark Flex Plan. This allows you to mix and match between cloud, on-premises, and hosted services
delivered by their service provider.

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 Cisco Spark Flex Plan Components
Component Description

CLOUD SOLUTIONS

Cisco Spark Meeting For web conferencing as a cloud-based service

Accelerate business results by making web meetings more productive. This people-
centric, cloud-based collaboration conferencing suite lets team members easily share
information through any computer or mobile device.
With Advanced Meetings, you get a simple-to-use video collaboration service that
combines Cisco video bridging and Cisco WebEx web conferencing into one always-on
meeting experience.
This interactive collaboration solution allows team members to attend multimedia-meeting
sessions and easily share information through any computer or mobile device.

Cisco Spark Call For your business phone system

Make or receive all calls where you want—through the Cisco Spark app, on an IP phone,
or on a conference room video system.

Cisco TelePresence Management For telepresence conferencing

Suite Cisco TelePresence Management Suite (Cisco TMS) provides complete control,
Entitlement in both On-Premises management, and scheduling capabilities of telepresence conferencing and media
and Cloud Meetings services infrastructure and endpoints. This helps enterprises improve productivity, reduce
costs, and maximize return on their telepresence investment.

ON-PREMISES SOLUTIONS

Cisco Unified Communications Core Functionality: Enterprise-class IP Telephony voice/call control

Manager Cisco Unified Communications Manager provides an enterprise-class IP telephony call-
processing system. In addition to traditional telephony features, it provides advanced
capabilities, such as video, mobility, presence, preference, and full-featured conferencing
services.

Cisco Expressway Series
(Expressway-C and Expressway-E)
Core Functionality: Advanced multimodal firewall traversal for mobile and remote access
to unified communications services
The application provides advanced multimodal firewall traversal and access services for
secure voice, video, instant messaging and presence, directory, and visual voicemail
outside your enterprise firewall without the need for a VPN.

Cisco Unity Connection Core Functionality: For enhanced voice messaging and collaboration
Access your Cisco Unity Connection voice messages the way you prefer—whether from
an IP phone, a mobile phone, a web browser, an email client, or a desktop client such as
Cisco Unified Personal Communicator.

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 Component Description

Cisco Emergency Responder
Core Functionality: To identify the location of emergency callers
Cisco Emergency Responder enhances the existing emergency 9-1-1 functionality offered
by Cisco Unified Communications Manager. It helps assure that Cisco Unified
Communications Manager will send emergency calls to the appropriate Public Safety
Answering Point (PSAP) for the caller’s location, and that the PSAP can identify the
caller’s location and return the call if necessary. In addition, the system automatically
tracks and updates equipment moves and changes. Deploying this capability helps
ensure more effective compliance with legal or regulatory obligations, reducing the risk of
liability related to emergency calls as a result.
Cisco Emergency Responder exports Automatic Location Information (ALI) data in
formats defined by the National Emergency Number Association (NENA), an industry
standards body in the United States. These data formats may not be suitable for use
outside the United States and Canada; manual modification of the exported files may be
required.

Cisco Meeting Server Core Functionality: For video conferencing

Cisco Meeting Server provides a consistent one-meeting experience for every meeting
attendee, as well as open interoperability, all based on a highly scalable software
architecture supporting business-quality meetings from mobile through immersive via
audio, video, and web. The software has two major elements, the server software and an
extension of the server in the form of an App/Client to access and control meetings. Cisco
Meeting Server supports standard based video endpoints including the Cisco portfolio of
TelePresence endpoints as well as third-party solutions, such as Microsoft Skype for
Business. Includes single-branding option.

Cisco TelePresence Management For telepresence conferencing

Suite Cisco TelePresence Management Suite (Cisco TMS) provides complete control,
Entitlement in both On-Premises management, and scheduling capabilities of telepresence conferencing and media
and Cloud Meetings services infrastructure and endpoints. This helps enterprises improve productivity, reduce
costs, and maximize return on their telepresence investment.

Soft Clients For integrating presence, IM, desktop sharing, and audio, video, and web conferencing
 Cisco Jabber® clients:
- Cisco Jabber for Windows (softphone/video/instant messaging/presence)
- Cisco Jabber for Mac (softphone/video/instant messaging/presence)
- Cisco Jabber SDK (Software Development Kit for Web)
- Cisco Jabber for Android (softphone/video/instant messaging)
- Cisco Jabber for iOS (softphone/video/instant messaging)
 Product features of Cisco Unified Communications Integration with Microsoft Lync
(softphone/video)

Cisco Hosted Collaboration For partner-hosted calling

Mediation—Fulfilment Stores data that is common to multiple Cisco HCS components. It allows a service
provider to provision a new enterprise customer with voice, video, and other collaboration
and mobility services. External clients, such as service provider operations support
systems/business support systems (OSS/BSS), interact with the HCS platform through
Cisco Hosted Collaboration Mediation—Fulfilment northbound interface APIs.

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 Component Description

ADD-ON OPTIONS

Cisco WebEx Conferencing Audio
For cloud meetings with audio conferencing
Cisco WebEx Audio works with Cisco WebEx Video to provide a cost-effective video
conference solution to anyone with a video endpoint. The audio solution enables camera
switching when used with webcams. It helps promote effective collaboration by allowing
people to meet at anytime from anywhere on a variety of devices.
 Cisco WebEx PSTN Audio (choice of fixed monthly rate and usage-based plans)
 Cisco WebEx Cloud Connected Audio Service Provider Integration

Cisco Spark Care Core Functionality: Customer support

Cisco Spark Care is a digital customer support solution for help desks and small teams. It
offers chat and callback services and allows connected digital experiences by supporting
customer care teams who want to deliver contextual, continuous, and capability-rich
customer journeys.

Cisco Pro Pack for Cisco Spark With Pro Pack for Cisco Spark Control Hub, administrators can provision, manage, and
Control Hub analyze the entire Cisco Spark experience (meetings, messaging, and calling). Pro Pack
delivers additional levels of security controls, compliance management, and business
insights to meet the needs of customers who are looking for advanced capabilities.

Services Overview
Cisco Services understands how to leverage technology as a competitive advantage. Our experts address
evolving business models, organizational culture, and processes to assist you in boosting technical and
operational efficiency. We help you make sense of the complexity, so you can simplify digitization and achieve
results. Our collaborative approach means you get the right support for your business.
Let us help you seize the opportunities that digitization offers. We work with you throughout your digital
transformation journey to achieve your goals, with services including:
 Advisory: Gain expert guidance to align technology with desired business outcomes.

 Implementation: Ensure effective integration of solutions.

 Training: Improve skills to adopt new processes and technologies.
 Optimization: Sustain operational excellence through growth and change.
 Managed: Reduce OpEx via expert support to manage new technological solutions.

 Support: Decrease operational risk with continuous support.

You’ve found the right technology—now get the insight to make it work for you. For more information, see the
Cisco Services Portfolio.

Software Support for Cisco Spark Technical Service Offerings

As customers migrate from premises to cloud they often require enhanced support. That’s why we developed
three Cisco Software Support for Cisco Spark service options, allowing you to choose the right support for your
company. One subscription agreement includes Basic software support that includes updates, upgrades, and

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24 x 7 technical support for cloud-based Cisco Spark and Cisco WebEx services, as well as on-premises Cisco
UCM and Cisco Meeting Server.
While the Basic level comes with every Cisco Software Support for Cisco Spark purchase, the enhanced and
Premium options are also available. The three support levels include:
 Basic: Includes entry-level support with every Cisco Spark Flex Plan purchase.

 Enhanced: Provides shorter response times and direct access to subject matter experts, as well as adoption
services.
 Premium: Includes a Designated Support Manager (DSM) who learns the customer’s environment. Includes
the shortest response times and highest level of adoption and proactive services.

Financing Options
Cisco Capital
The mission of Cisco Capital® financial services is to provide maximum value to our customers through industry-
leading vendor financing that enables desired business outcomes. We offer tailored solutions for Cisco hardware,
software, and services that can be customized based upon the specific needs of each customer – including
competitive rates, flexible terms, and migration options. We provide financing to maximize the value of technology
by reducing TCO, managing cash flow, conserving capital, lifecycle management, and protection against
technology obsolescence.
Exceed your company’s financial and technology goals through financing:
 Customized terms up to five years with leasing or financing options

 Flexible migration options to manage equipment lifecycles, avoid obsolescence, and responsibly dispose of
equipment
 Payment deferrals to help align to budget cycles and ROI goals
 Aggressive residuals on Cisco hardware that can lower your overall solution cost
 Below-market rates for Cisco subscription-based services
For more information, visit: http://www.ciscocapital.com

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Pricing
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Appendices
<Note to user: Use this section to respond to customer questions, provide any additional
information, or remove this section as appropriate. Use the Flip2Flex tool (available November
11, 2017) to configure and compare Flex Plans to legacy offers, generate accurate, adjusted
configurations, and engage with Flex Plan sales acceleration resources to help you book
opportunities quickly and correctly.>

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