SAP Value Assurance

Quick-Start Your Digital Transformation

Level 1 Customer Presentation
December 2017
PUBLIC
Digital Transformation
The future of digital business

The market is alive and evolving. By 2020, around 20% of operational processes
Opportunity is real, don’t risk being left behind. will be self-healing and self-learning,
minimizing the need for human inventions.

Businesses are transforming. By 2019, 40% of digital transformation initiatives

Seize the opportunity fast. will be supported by cognitive and artificial
intelligence,
providing critical, on-time insights for new operating and monetization
models.

Services are the new consumption mode. By 2019, the demand for digital-related services
Capitalize on your digital assets. will account for over 70% of all external services
growth
and 40% of total worldwide services spending.

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Source: IDC FutureScape: Worldwide Digital Transformation 2017 Predictions. Nov 2016. Doc # US40526216 2
The right solutions to reach your transformation goals

SAP Standard SAP Leonardo

Solutions Innovation
SAP S/4HANA IoT
SAP Hybris Machine Learning
SAP SuccessFactors Big data
Concur Modern Analytics
SAP Fieldglas Blockchain
SAP Ariba Data Intelligence

~18 months Innovation cycle ~3 months

SAP HANA SAP Cloud Platform

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SAP Value Assurance: commitment for customer success
Helping you quick-start your digital transformation

SAP Value
Assurance “We are fully committed to helping our
customers thrive in the digital age” Bill McDermott,
CEO, SAP SE

 Speed up planning for the transformation

 Reduce efforts for technical implementation
 Mitigate risks and safeguard your implementation
 Quick-start your digital transformation with SAP Value Assurance

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Change of the implementation paradigm
Faster time to value and lower costs with SAP Value Assurance

Early noninvasive checks SAP Model Company Fit-gap Guided configuration

From project work after the upgrade to early From individual solution design to industry Fit-gap of best-practice processes and From individual table configuration to
noninvasive checks via “Maintenance Planner” reference architecture and model agile implementation sprints guided configuration based on SAP
and “Readiness Check,” allowing upfront company-based design instead of blueprint and waterfall projects Activate, an integral part of the
preparations for short project duration product delivery

Standardized and SAP Mission Control Center SAP Solution Manager 7.2
automated remote delivery From individual consultant performance to mission From individual project planning to the SAP Solution
control center- and innovation control center- Manager 7.2 solution-supported road map,
From on-site individual services to connected, high-quality service delivery service procedures, and quality assurance
standardized and automated remote delivery

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Quick-start your digital transformation
Your accelerated path to the digital enterprise

Accelerate time-to-value and cut costs for implementation

Discovery
workshop
SAP Value Assurance service packages
plan and safeguard | accelerate technical implementation | accelerate functional realization | innovate

Discover Prepare Explore Realize Deploy Run

Methodology, best practices, guided configuration, implementation, data migration, development expertise, and tools

SAP Activate, powered by SAP Solution Manager 7.2

SAP Preferred Care and SAP Enterprise Support services across implementation lifecycle

Public Cloud Private (on-premise, HEC) SAP Leonardo Innovation

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You decide on level of SAP involvement and scope

SAP Value Assurance

Partner- or customer-led projects SAP-led projects
Complemented by service packages Individually scoped

Partner or customer Value delivery by SAP

value delivery
Project responsibilities

Project responsibilities
* Full engagement coverage
* End-to-end responsibility
Innovate

Accelerate
functional
Accelerate
realization
technical
Plan and implemen-
safeguard tation

Project scope Project scope

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SAP Value Assurance for SAP S/4HANA
 SAP Value Assurance – Service Portfolio
The level of SAP involvement is defined by pre-defined standard service packages

SERVICE PACKAGES SERVICE PORTFOLIO*

Innovate 4
+ SAP Leonardo Innovation Services
INVOLVEMENT OF SAP

Accelerate 3
+ Analytics design
+ Build design
Functional Realization + Custom code management

Accelerate 2
+ Platform design + Data migration design
Technical Implementation

Plan and Safeguard 1 • Planning the digital transformation • Transition to Operations

(Option: Plan and Prototype) • Safeguarding the digital transformation • Prototyping**

ENGAGEMENT SCOPE
*) Additional services are available to complement service package content if scope needs to be extended **) Available with Plan and Prototype option for package 1
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SAP Value Assurance for SAP BW/4HANA
 SAP Value Assurance – Service Portfolio for SAP BW/4HANA
The level of SAP involvement is defined by pre-defined standard service packages

SERVICE PACKAGES SERVICE PORTFOLIO*

Innovate
INVOLVEMENT OF SAP

Accelerate 3
+ Analytics design + Custom code management
Functional Realization + Build Design

Accelerate 2
+ Platform design + Data migration design
Technical Implementation

1 • Planning the digital transformation

Plan and Safeguard • Safeguarding the digital transformation
(Option: Plan and Prototype) • Transition to Operations
• Prototyping**

ENGAGEMENT SCOPE

*) Additional services are available to complement service package content if scope needs to be extended **) Available with Plan and Prototype option for package 1
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 11
 Our commitment: the SAP Value Assurance service packages
Quick-start your transformation with tailored service packages from SAP

Incremental levels of engagement

From planning and foundational implementation to end-to-
end setup, service, and support, you can choose the level of
4 service coverage and engagement for that works best for
Innovate
INVOLVEMENT OF SAP

you.

Accelerate 3
Functional Realization Clear scope Strong foundation
 Predefined  orchestrated by SAP
Accelerate 2 quick-start Innovation Control Center
Technical Implementation services and powered by SAP
 Extendable Mission Control Center
at any time
1
Plan and Safeguard  Custom tailored
if necessary

ENGAGEMENT SCOPE

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Tight connection to SAP with the Control Center Framework
SAP Innovation Control Center at customer and remote SAP Mission Control Center

70,000 experts at your service

Tight connection of SAP Innovation Control Center at the customer with
SAP Mission Control Centers to maximize impact

SAP Innovation Control Center

at customer site  Right experts available anytime
Remote access to SAP experts of all kinds and
developers globally
SAP Mission Control Center
at SAP
 Quick reaction in end-to-end lifecycle
From value proposition to value realization and
innovation

 Risk evaluation and mitigation

Cross coordination for complex requests across
multiple expert areas

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Summary: SAP Value Assurance – our commitment to your success

If you want to … You benefit from …

 A tailored, colloborative engagement  Our engagement model with continuous value

model that delivers value measurement on a joint road map and KPIs

 Our predefined building blocks with a clear scope,

 A fast and industrialized
outcome, and a fixed price
implementation approach at a
foreseeable price  Risks mitigation and safeguarded quality gates
supporting a successful go-live
 A holistic service approach for your
project  A delivery framework ensuring access to an SAP team
of over 70,000 people
 SAP involvement that brings in its  Access to SAP Mission Control Center at SAP, which
best-in-class tools, methodologies, owns best-in-class tools, methodologies, and service
and implementation and development procedures from global transformations
expertise to your project
 Rapid time to value with custom-crafted solutions
developed and supported according to SAP standards
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 14
AriZona: Ensuring Robust Technical Software
Architecture and Infrastructure with SAP S/4HANA®

Company
AriZona Beverage Company
Objectives
• Enhance the technical architecture and estimate the required hardware capacity for SAP S/4HANA® Decreased
• Map the various technical components to the hardware to ensure technical and business requirements are met Unanticipated project risks
Headquarters • Identify the best option for high availability and disaster recovery scenarios
Woodbury, New York • Ensure implementation project is safeguarded for a successful go-live

Industry Why SAP

Enhanced
Technical architecture and
Retail - beverages • SAP® Digital Business Services, providing expertise and assistance with the design and implementation of SAP S/4HANA hardware infrastructure
• SAP Value Assurance program for SAP S/4HANA, providing experts and quality gates to proactively help ensure success
Products and Services
Flavored iced teas, juice
drinks, and other beverages
Resolution
• Used SAP Value Assurance service packages to support the design and implementation of a flexible and harmonized SAP Improved
S/4HANA solution High availability and disaster
Employees • Performed a validation of architecture design with SAP Value Assurance service packages for SAP S/4HANA recovery of data and hardware
<1,000 • Reviewed the technical landscape for potential areas of concern to proactively mitigate risks early in the exploratory phase

Revenue
US$300 million
Benefits
• SAP recommendations and guidance for technical architecture and infrastructure provided clarity and assurance
Increased
Visibility into risks well in
• Proper estimation of the required hardware size covered the SAP HANA® database and servers for applications from SAP advance
Web Site • Fact-based knowledge on options for hardware platforms, operating systems, and virtualization solutions
www.drinkarizona.com • High availability and disaster recovery design and a data center strategy fit all business and IT requirements
• Specific deployment plan mapped components to hardware resources

“Working with SAP Digital Business Services and receiving services through the SAP Value Assurance
service packages like the technical architecture and infrastructure service has helped ensure that our
SAP S/4HANA project follows best practices established by SAP and will provide our business with the
best possible solution.”
Joe DeBella, CIO, AriZona Beverage Company

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Studio SAP | 49924 (17/02) This content is approved by the customer and may not be altered under any circumstances.
 Turner International Argentina: Achieving Digital Transformation
with SAP S/4HANA® and SAP® Value Assurance

Company
Turner International Argentina, a
Objectives
• Implement the SAP S/4HANA® Finance and SAP S/4HANA Supply Chain solutions on time and within budget Secure
division of Turner Broadcasting • Improve core business operations in areas such as finance, procurement, inventory management, and sales Deployment thanks to risk
System Latin America Inc. • Gain real-time data insights to accelerate strategic decision making mitigation during the launch event

Location Why SAP

Buenos Aires, Argentina • SAP S/4HANA, the next-generation business suite designed to help companies Run Simple in the digital economy
• Quick and secure path to innovation with SAP® Consulting and the SAP Value Assurance plan and safeguard service
Customized
Services for a smooth implemen-
Industry package for SAP S/4HANA
tation of SAP S/4HANA
Media – television
Resolution
Products and Services
TV broadcasting and distribution
• Introduction of a technical quality manager and mission-critical support
• Planning activities to define the implementation strategy, identify dependencies and prerequisites, and define the target Real-time
architecture Data insights for quicker strategic
Employees • Use of the SAP Technical Integration Check service and the SAP Activate methodology through SAP Solution Manager decision making
800 • Prevention and mitigation of performance issues and data inconsistencies while going live
• Deployment of SAP Fiori® apps for the ultimate user experience
Web Site
www.turnerargentina.com Benefits
Cutting-edge
Solution interface for a superior
• Sales performance optimization thanks to an integrated solution user experience
• Implementation of SAP S/4HANA Finance and SAP S/4HANA Supply Chain that was on time and within budget
• Faster knowledge transfer and system optimization for the business

“We put cutting-edge IT at the center of our business. So SAP S/4HANA was the right choice for us.
Working with the SAP Consulting team and using the SAP Value Assurance plan and safeguard
service package for SAP S/4HANA allowed us to go live on time and within budget – while minimizing
risk. Now we have the real-time data insight we need to make better, faster business decisions.”
Juan Piaggio, Technology Consultant, Turner International Argentina

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© 2017 SAP SE or an SAP affiliate company. All rights reserved. Studio SAP | 49937 (17/03) This content is approved by the customer and may not be altered under any circumstances.
 SPRB: Achieving a Successful ERP Migration to
SAP S/4HANA® with SAP® Value Assurance

Organization
Service Public Régional de
Objectives
• Faster preparation and execution of regional policy in a coherent, efficient, and transparent way to guarantee high-quality On-demand
Bruxelles (SPRB) service to the citizens and businesses of Brussels Expertise from SAP Mission
• High-end financial systems that integrate with the existing IT landscape Control Center
Location
Brussels, Belgium Why SAP

Industry
• Confidence in SAP’s leadership and proven industry expertise
• Early adopter of SAP S/4HANA®
Digital
Business foundation
Public sector
Resolution
Products and Services
IT and communications
• Migrated the agency's newest ERP system to SAP S/4HANA
• Accelerated the path to innovation with the SAP Value Assurance plan and safeguard service package for SAP S/4HANA Clear
services to various public • Introduced a technical quality manager to optimize business process execution and IT operations, and to improve IT service Visibility into group financials
customers in Brussels delivery
• Delivered an innovation strategy and road map for successful deployment
Employees
2,000
• Assessed and prioritized transformation steps by value, effort, and risk
• Completed the entire project on time and within budget
Single
Central source of truth
• Began the implementation of the SAP Fiori® user experience
Web Site
be.brussels/about-the-region Benefits
• Minimized risks and safeguarded quality gates for a successful launch
Real-time
• Accelerated and improved flexibility of financial management reporting Data management
• Integrated the operating system and financial modules, improving financial management, accelerating financial settlement,
and enabling the rapid and efficient generation of accurate financial reports
• Significantly reduced manual recheck processes

"Our migration to SAP S/4HANA was a real success. The SAP Value Assurance service package combined with
support from SAP Mission Control Center helped enormously in ensuring a successful live launch. Now we have
better visibility into our financials as well as a single, centralized data source. This is a key component in the digital
transformation of our organization."
Nicolas Forget, Project Manager, Service Public Régional de Bruxelles
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© 2017 SAP SE or an SAP affiliate company. All rights reserved. Studio SAP | 49521 (17/03) This content is approved by the customer and may not be altered under any circumstances.
 Fortlev: Driving the Digital Transformation with
SAP S/4HANA® and SAP® Value​ Assurance

Company
Fortlev Indústria e Comércio
Objectives
• Plan and safeguard the implementation of the SAP S/4HANA® Finance solution Clear
de Plásticos Ltda • Accelerate decision making with real-time business data insights ​Direction with a strategic road
• Modernize the IT landscape and strengthen organizational capabilities map of needed initiatives
Headquarters
Espírito Santo, Brazil Why SAP

Industry
• Right level of expertise for a successful implementation with SAP® Digital Business Services offerings
• Expert use of the SAP Value Assurance plan and safeguard service package for SAP S/4HANA for start-to-finish project support
Efficient
​Implementation with a
Industrial machinery
tailor-made strategy for
and components Resolution
SAP S/4HANA
• Introduced a technical quality manager and premium mission-critical support
Products • Defined an implementation strategy and target architecture
Water storage solutions​ • Identified dependencies and prerequisites
• Performed a high-quality, on-time, budget-robust implementation of SAP S/4HANA Complete
Employees ​Reduction of data
​>1,400 Benefits inconsistencies in the
• Increased technical stability source system
Web Site • Corrected data inconsistencies in source software

Reduced​
www.fortlev.com.br​ • Improved performance and processes
• Experienced no major disruptions during implementation
Risk by safeguarding
the implementation of
SAP S/4HANA​
“We learned a lot about the solutions and best practices from the experts from SAP Digital Business Services.
Their recommendations were instrumental in helping us put in place a robust implementation of SAP S/4HANA.”
Auluz Prestes, CFO and CIO, Fortlev Indústria e Comércio de Plásticos Ltda

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© 2017 SAP SE or an SAP affiliate company. All rights reserved. Studio SAP | 49259​ (17​/03​) This content is approved by the customer and may not be altered under any circumstances.
 Awqaf: A Secure Implementation of SAP S/4HANA® with Help
from SAP® Digital Business Services
Company Objectives
Awqaf Sulaiman Bin
Abdul-Aziz Al Rajhi
• Accelerate the technical and functional implementation of SAP S/4HANA®
• Support business growth in today's digital and connected economy with an integrated, comprehensive business solution
Real-time
Year-end financial close
• Standardize and align business processes for the manufacturing entities
Headquarters
Riyadh, Saudi Arabia Why SAP
• Helps companies Run Simple in the digital economy Improved
Industry • Provides expertise and assistance for the design and implementation of SAP S/4HANA with SAP® Digital Business Project management and
Cross-industry – conglomerate Services system-monitoring quality
• Accelerates functional implementation for SAP S/4HANA with SAP Value Assurance service packages, providing controls
Products and Services experts and quality gates to proactively help ensure success
Banking, real estate, industrial
projects, and consumer products Resolution High-level
• Used a value and implementation service to map business priorities for simplification and provide a high-level road map Expert support
Employees for the migration
15,000 • Delivered customized services, such as go-live support and build-design review, for proactive quality assurance of the

Web Sites
delta design
• Leveraged the capabilities of the SAP Mission Control Center for the deployment of SAP S/4HANA
Increased
www.asrhc.com (Arabic) Transparency through real-time
www.wisys.com.sa Benefits data and new reporting
www.wataniaind.com • Simplified financial business processes and IT architecture for real-time business operations and analytics capabilities
• Increased transparency, resulting from a holistic view of operations
• Preconfigured functions with ready-to-use business-process templates
• Ability to analyze operations impact

“We realized that the involvement of SAP Digital Business Services was crucial for the successful
implementation of SAP S/4HANA at Al Watania for Industries, which is why we opted for the SAP Value
Assurance accelerate functional realization service package for SAP S/4HANA at Al Watania for
Industries in the plastics and poultry units.”
Abdulaziz Al Rumaih, General Manager of WiSys, Awqaf Sulaiman Bin Abdul-Aziz Al Rajhi

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Committed to customer success
Making your digital transformation possible with SAP Value Assurance

The SAP Digital Business Services organization brings business and IT together
to help companies reimagine their businesses using the digital business framework from SAP

SAP Value Customer and

Customer
SAP Solution Assurance partner
success
service packages engagement

285,000+ customers 70,000+ experts at your service

We create digital businesses Tight connection with the software vendor
Experience and knowledge based on largest customer base Through SAP Innovation Control Center at the customer with
providing expertise and best practices of digital transformations SAP Mission Control Centers remotely helping ensure the right
and enabling new business models experts at the right time

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Don’t wait! Start now!
Next steps and more information
Build your SAP transformation journey
Identify areas of scope and define your transition path
with a discovery workshop
Get started with your service package
Start your smooth journey to the digital age with
SAP Digital Business Services today
Contact and follow us on
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Useful links
About SAP Value Assurance
www.sap-digital-business-services.com
Transition to SAP S/4HANA on sap.com
http://go.sap.com/services/transition-to-s4hana.html
Blog post on SAP Community
From Your Current State to Digital with SAP S/4HANA
Value Assurance
News article interview with Michael Kleinemeier
SAP Digital Business Services: Support Evolves with
SAP S/4HANA
About SAP Digital Business Services
www.sap-digital-business-services.com
21
 SAP DIGITAL
BUSINESS SERVICES
We Create
Digital Businesses

www.sap-digital-business-services.com

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