17201622612sample - SSA IPMS Scorecards

IPMS Score cards for the Executives of the SSA
Head of SSA
DGM (CFA)
AGM(Sales) CFA
AGM(Nw plg) CFA

SDE EP
SDE W&T
SDE Civil
SDE BP
SDE MM
SDE SWI
SDE BB
DE (Mtce) CFA SDE Groups
AGM (Transmission) CFA
AGM( Transmission Plg) CFA SDE TXN Installation
AGM(Transmission Mtce) CFA SDE Txmn Mtce
DE Indoor SDE INTL
DE Outdoor SDE EXTL
AGM CSC SDE CSC

SDE COMML
DGM (CM)
AGM(Sales) CM
AGM(Nw plg & Operations) CM
AGM(Nw plg) CM
AGM(Nw Opns) CM
AGM(HR/Admin) SDE HR/Admin

SDE GENL
AGM(MIS/IT) SDE MIS

SDE IT
AGM EB SDE EB
JTO MM
JTO SWI
JTO BB
JTO Groups
JTO TXN Installation
JTO Txmn mtce
JTO INTL
JTO Extl
JTO CSC
JTO GENL
JTO LEGAL
MID-
DIMENSIO WEIGHT PL_GOO VERY_G
GroupName KPI DESCRIPTION TERM PL_EXCEL
N AGE D OOD
TARGET
Group Name: Consumer Fixed Access Group Weightage : 25
Consumer Fixed Access Financial CFA Revenue - Basic (LL, PCO, VAS, etc.) (Rs. Cr.) 20 17.83 10.7 14.265 17.83
Consumer Fixed Access Financial CFA Revenue - Broadband (including VAS, IPTV) (Rs. Cr.) 20 10.005 6.005 8.005 10.005
Consumer Fixed Access Customer Net adds (by number of subscribers) - Basic (in 000's) 5 -3 -4.2 -3.6 -3
Productivity of sales Associates of SSA in number
Consumer Fixed Access Customer connections/active SA per month 5 0 0 0 0
Consumer Fixed Access Customer Net adds - (by number of subscribers) Broadband (in 000's) 10 6700 4020 5360 6700
Consumer Fixed Access Operational CCR rate for Landline local 2.5 76 65 72 76
Consumer Fixed Access Operational % of faults cleared by next working day LL 5 95 86 91 95
Overall performance (on scale of 1 to 5 - to be assessed by
Consumer Fixed Access Operational Circle Head) 5 5 3 4 5
% of new services (LL, BB) provisioned within the norm (7
Consumer Fixed Access Operational days for LL, 15 days for BB) 10 100 90 96 100
Consumer Fixed Access Operational CCR rate for Landline STD 2.5 63 55 60 63
Consumer Fixed Access Operational Fault rate BB 2.5 5 6 5.4 5
Consumer Fixed Access Operational Timely implementation of CDR project (%actual vs. planned) 5 1 0 0 1
Consumer Fixed Access Operational Fault rate LL 2.5 3 7 5.5 3
Consumer Fixed Access Operational % of faults cleared by next working day BB 5 95.7 85 91 95.7
Total Weightage: 100
Total Weighted Score Norma
Group Name: Consumer Mobility Group Weightage : 30
Consumer Mobility Financial CM revenue (Rs. Cr.) 40 39.61 23.765 31.69 39.61
% of non BSNL retailers converted into BSNL Retailers vis-a-
Consumer Mobility Customer vis number of retailers surveyed in SSA 5 47 28 38 47
Consumer Mobility Customer CM Net adds - GSM (by number of subscribers) (in 000's) 15 74.75 44.85 59.8 74.75
Consumer Mobility Customer CM Net adds - Wi-Max (by number of subscribers) (in 000's) 5 0.5 0.3 0.4 0.5
True reflection of secondary sale of Sims in Sanchar soft, for
Consumer Mobility Customer sim selling and recharge selling retailers. 5 409.5 245.5 327.5 409.5
Consumer Mobility Customer CM Net adds - CDMA (by number of subscribers) (in 000's) 5 2.5 1.5 2 2.5
Consumer Mobility Operational Circle Head) 5 5 3 4 5
Consumer Mobility Operational BTS availability (%) 20 98 96 97 98
Total Weighted Score Norm
Group Name: Enterprise Group Weightage : 15
Enterprise Financial Enterprise BU revenue (Rs. Cr.) 40 1.875 1.125 1.5 1.875
Enterprise Customer Number of new Enterprise Gold accounts penetrated 20 0 0 0 0
Enterprise Operational Circle Head) 10 5 3 4 5
Enterprise Operational MLLN/MPLS network Uptime(%) 15 98 96 97 98
Enterprise Operational Average Provisioning Time (No. Of Days) 15 30 90 60 30
Total Weighted Score Norm
Group Name: New businesses Group Weightage (Including New Bu
New businesses Financial New Businesses revenue (Rs. Cr.) 20 0.565 0.34 0.45 0.565
Group Name: HR (Incl. Legal and Vigilance)
Performance % Implementation of Field Performance Management System

HR (Incl. Legal and Vigilance) management on time 10 5 15 10 5
Overall assessment on HR related issues, including training,

Employee recruiting,promotion,tranfers etc.(on scale of 1 to 5 - to be
HR (Incl. Legal and Vigilance) development assessed by Circle Head) 15 5 3 4 5
Group Name: Finance
Budget adherence on opex (% actual spend vs. budgeted) (on
Finance Financial items excluding those in schedule P) 15 100 115 105 100
Overall assessment on Finance related issues, including
budget adherence, financial planning, accounting, revenue
assurance etc. (on scale of 1 to 5 - to be assessed by Circle
Finance Financial Head) 20 5 3 4 5
Finance Customer Customer satisfaction level (including QoS) (Scale of 1 to 5) 20 5 3 4 5

Total Weighted Score Norma
Group Name: Overall Performance Group Weightage : 10
OverallPerfo Overall performance (on scale of 1 to 5 - to be assessed by
Overall Performance rmance Circle Head) 100 5 3 4 5
Total Weighted Score No
Consolidated Score Achieved
MID-
Marks Weighted
TERM
Achieved Score
ACHVT
15.29 85.75 17.15
6.51 65.05 13.01

-3.646 78.47 3.92
28.94 100 5
2055 0 0
78.06 100 2.5
100 100 5
3.87 77.4 3.87
100 100 10
71.19 100 2.5
3.13 100 2.5
1 100 5
2.46 100 2.5
93 88.51 4.43
Total Weighted Score: 77.38
Normalized to Group Weigtage: 19.34
17.26 0 0
13.51 0 0
30.15 0 0
0 0 0
325 79.39 3.97
-0.722 0 0
1.26 0 0
99.78 100 20
e Normalized to Group Weigtage: 7.19
0.55 0 0
12 100 20
2.58 0 0
97.7 94 14.1
3 100 15
e Normalized to Group Weigtage: 7.36
New Business, HR and Finance) : 20
0 0
5 100 10
4.38 87.6 13.14
106.13 77.74 11.66

3.49 69.8 13.96
4 80 16
Normalized to Group Weigtage: 12.95
2.47 0 0
Total Weighted Score: 0
ore Normalized to Group Weigtage: 0
46.85
Performance Management System
DGM (CFA) at SSA -
Scorecard
Sr. No. Dimension KPI Weightage Target Target Marks Weighted Score
Performance Levels1 Achieved Achieved
Fair Good Excellent
Budget adherence on capex (actual vis-à-vis planned)

Financial (%) and Budget adherence on opex (% actual spend 10%
1 vs. budgeted) (on items excluding those in schedule
P)
Timely creation of long-term & short-term plan and

budget for expansion and upgradation of CFA assets
2 Financial (date of completion) and for upgradation of access 10%
media (date of completion) and their timely roll out
including preparation of estimate, execution of work
etc
Handling material management function including

carrying out of all procurement activities by calling
tender etc. to ensure timely supply of materials to all
3 Customer / Market Business units like CFA, CM, EB in the SSA to meet the 15%
targets set for the SSA and timely settlement of all
contractor bills pertaining to CFA Business and
transmission works
% of Number of Installations inspected of all CFA

4 Operations network (as a % of Total number of installations 5%
Assigned)and transmission network
planning and execution of all equipments for

Operations provision of leased ccts and other services for 5%
5 Enterprise customers in coordination with Enterprise
Business unit
coordinating with DGM infra Circle Office and

6 Operations AGM(Admin) Circle Office for renting out of Towers 5%
and Quarters, Surplus lands / Assets etc to generate
revenue in new business area
50% of fault to be
% of faults or failures in access media rectified within
7 Operations 2 hrs 5% cleared in 2 hrs &
remaining within 8 hours
8 Operations % of cases in which fault in media was rectified within remaining 50% of faults
8 hours to be cleared in 8 hrs
Financial CFA Revenue -Basic(LL,PCO,VAS), Broadband 10%

9 (including VAS, IPTV) (Rs. Cr.) To Be Separated
10 Customer / Market Net adds (by number of subscribers) - Basic (in 000's) 10%
& Broadband
Operations % of new services (LL, BB) provisioned within the 5%

11 norm (7 days for LL, 15 days for BB)
12 Operations % of faults cleared by next working day (LL, 5%

Broadband)
Sales (leads generated) through DSA/Franchisee/CSC

against target set for the SSA for the sales of
13 Sales LL,BB,IPTV(if already launched in the SSA),PCO & 10%
related Fixed IN VAS (prepaid/postpaid) in CFA
Business
14 Overall performance (on scale of 1 to 5 - to be 5%

Overall performance assessed by SSA Head)
Total 100%
Prepared by Approved by
DGM CFA GM
_____________SSA ______________ SSA
Individual Performance Management System
AGM Sales CFA -______________SSA
Scorecard
Sr. Performance Levels1 Target
Dimension KPI Weightage Target
No. Fair Good Excellent Achieved
CFA Revenue -Basic(LL,PCO,VAS), Broadband (including VAS,
9 Financial 10%
IPTV) (Rs. Cr.)
Customer / Net adds (by number of subscribers) - Basic (in 000's) &
10 10%
Market Broadband
Sales (leads generated) through SA/DSA/Franchisee / CSCs
against target set for the SSA for the sales of LL,BB,IPTV(if As fixed by GM(S&M) CFA based
1 already launched in the SSA),PCO & related Fixed IN VAS 10% on the Circle target fixed by BSNL
HQ
(prepaid/postpaid) in CFA Business
Frequency and places where such

Conduct of various marketing / PR activities such as fairs,
Development Melas, exhibition etc at various places in the SSA to increase events to be conducted(shall be
2 10% decided by Head of SSA
the sales volume concerned)
3 Fixing of target in r/o incentive to Sas every month 5%
Collection and remission of cash in time as fixed by GM (TR) As per the target date fixed by
4 5%
Circle Office GM(TR)/GM (Finance), Circle Office
Carrying out activities like reach/increase of visibility of As per the target decided by
Advertisements,Hoardings & promotional literatures such as
5 brochures, pamphlets, magazines and press release etc of CFA 10% GM(S&M) CFA or the Head of SSA
as the case may be
business
Customer
i) Conduct of survey to monitor the performance of various
business plan at SDCAs/SSA level (by area) for taking corrective
6 action. ii) Feed back 5%
recd from customers through DSA,Franchisees,CSC, etc. with
recommendation to Circle Office on sales and Marketing
matters based on local environment
iii) Feedback received from
the retailers regarding total fault resolution turn around time
and sorting out the same to increase the sales
% of retailers and area/SDCA etc

No. of retailers covered to ensure that the retailers have
7 Operations 5% shall be decided by Head of SSA
received the products from the franchisee in time
concerned
As per the periodicity fixed by
8 Staf 5%
Disbursement of allowances, incentives and awards to sales BSNL HQr/Circle Of
personnel to increase the sales volume
GPMS, FPMS, Preparation/Submission/Review of GPMS, FPMS, IPMS in As per the target set by BSNL
9 IPMS STT time 5% HQ/Circle/Head of SSA concerned
Overall Overall performance (on scale of 1 to 5 - to be assessed by

10 5%
performance Head SSA)
Total 100%
1. Marks for Fair rating = 60, Good = 80, Excellent = 100. Marks achieved for rating below Fair = 0. Achievement between Fair and Good and between Good and Excellent would be lin
Prepared by Checked by Approved by
AGM(Sales) CFA DGM (CFA) GM

_____________SSA __________________SSA ______________ SSA
formance Management System
s CFA -______________SSA
Scorecard
Marks Weighted
Achieved Score
ir = 0. Achievement between Fair and Good and between Good and Excellent would be linearly scaled
______________ SSA
Network Planning (CFA) at SSA -
Scorecard
Sr. No. Dimension KPI Weightage Target Performance Levels1
Fair Good Excellent
Budget adherence on capex (actual vis-à-vis planned)

1 Financial 10%
(%)

2 Financial budget for expansion and upgradation of CFA assets 10%
(date of completion)
Handling material management function including

carrying out of all procurement activities by calling
tender etc. to ensure timely supply of materials to all
3 Customer / Market 15%
Business units like CFA, CM, EB in the SSA to meet the
targets set for the SSA and timely settlement of all
contractor bills pertaining to CFA Business
Timely integration of network with NGN switches

where allotment for supply of NGN equipments and
4 Operations other equipments in CFA business area (where 10%
allotment for supply of NGN equipments are given
by Circle)
Timely roll-out, upgradation and back-end integration

of CFA network assets in the SSA ( including
5 Operations 10%
preparation of Annual plan, preparation of estimate
etc.)
% of Number of Installations inspected of all CFA

6 Operations network (as a % of Total number of installations 5%
Assigned)
% Switching capacity for which Acceptance Testing

(AT) was conducted for all CFA network
7 Operations 5%
components(as a % of Switching capacity ofered for
AT) by inspection team
Carrying out of all coordination with Head of CFA at
Circle level for collection of equipments and materials
8 Operations 10%
for development/upgradation of CFA network in the
SSA
Planning, installation & commissioning of all infra like

9 Operations EB supply, Bty, PP, EA for GSM/CDMA/WIMAX BTSs in 10%
the SSA
planning and execution of all equipments for

provision of leased ccts and other services for
10 Operations 5%
Enterprise customers in coordination with Enterprise
Business unit
coordinating with DGM infra Circle Office and

AGM(Admin) Circle Office for renting out of Towers
11 Operations 5%
and Quarters, Surplus lands / Assets etc to generate
revenue in new business area
Handling of all scrapping and disposable of

12 Operations Unservicable & obsolete stores of all CFA items in the 5%
SSA
Overall performance (on scale of 1 to 5 - to be

13 Overall performance 5%
assessed by Head - CFA at SSA)
Total 105%
1. Marks for Fair rating = 60, Good = 80, Excellent = 100. Marks achieved for rating below Fair = 0. Achievement between Fair and Good and between Good and Excellent would b
3. Head N/W Planning (CFA) is responsible for procurement for all Business units in the SSA
AGM(Nw plg) CFA DGM (CFA) GM

_____________SSA __________________SSA ______________ SSA
Performance Management
Network Planning (CFA) at SSA -
Scorecard - backup
Target Marks Weighted Score Sr. No. Definition / Formula
Achieved Achieved
Weighted average (by planned budgeted value) across projects of actual expenditure as a % of
1 planned budget (%)
Marks will be given based on delay from target month or date of completion. Eg. If completed
2 on time, maximum marks will be given. Delay by one month will lead to reduction of marks by
20.
Number of cases where procured equipment and material was delivered to other business
3
units in time / Total number of cases where equipment was supposed to be delivered
Marks will be given based on month of completion. If completed on time, maximum marks will
4 be given. Delay by one month will lead to reduction of marks by 20.
Appropriate weightage to be given to major roll-out and upgradation projects. Marks will be
5 given based on month of completion. If completed on time, maximum marks will be given.
Delay by one month will lead to reduction of marks by 20.
6 Number of installations inspected/total number of installations.
7 Switching capacity for which AT was conducted/Switching capacity ofered for AT

8
Subjective assessment given by Head - CFA at SSA based on (but not limited to): (1) Adherence
9 to budget (2) Execution of Planning eforts
between Good and Excellent would be linearly scaled
Approved by
_____________ SSA
work Planning (CFA) at SSA - DGM or below
Scorecard - backup
Source of data / information Target to be set by To be reviewed by
Internal reports
Internal reports
Internal reports
Internal reports
Internal reports
Internal reports
Internal reports
SSA CFA head in consultation with SSA CFA head in consultation with
respective DGM or below at SSA. respective DGM or below at SSA.
SSA CFA head in consultation with SSA CFA head in consultation with
respective DGM or below at SSA. respective DGM or below at SSA.
Rating on a scale of 1 to 5 by Head - CFA

at SSA
SDE(EP)
Scorecard
Sr. Weightag Performance Levels1
No. Dimension KPI Target
e Fair Good Excellent
1 Conducting Periodical PTCC meeting 5%
2 Proceesing of & completion of 15%

Development Estimates
3 Reconcilation of CPE Statement 10%
4 Management of stores 10%
5 Processing of Bills 10%
6 Mtce Preparation of Workspecification 20%

7 Finance Processing of Eng-27 10%
GPMS, FPMS, Submission of GPMS, FPMS, IPMS
8 5%
IPMS STT in time
Overall Overall performance (on scale of 1

9 10%
performance to 5 - to be assessed by Head SSA)
Total 100%
1. Marks for Fair rating = 60, Good = 80, Excellent = 100. Marks achieved for rating below Fair = 0. Achievement between Fair
2. To be decided
.
ystem
Target Marks Weighted

Achieved Achieved Score
Achievement between Fair and Good and

SDE W&T
Scorecard
Weightag Performance Levels1 Target
Sr. No. Dimension KPI Target
e Fair Good Excellent Achieved
Submission
of Periodical
1 5%
Requiremen
t
Development Processing
2 of of 15%
Estimates
3 Managemen 10%
t of stores
4 Tender Proces 10%
5 Processing of 15%
Conducting
Contractor's
6 Mtce 15%
meetings
periodically
operational
7 5%
Expenditure
Finance
Disposal of
8 5%
U/S items
Submission
GPMS, FPMS, of GPMS,
9 5%
IPMS STT FPMS, IPMS
in time
Overall
performanc
Overall e (on scale
11 of 1 to 5 - to 10%
performance be assessed
by Head
SSA)
Total 100%
and between Good and Excellent would be linearly scaled
m
Marks Weighted
Achieved Score
ievement between Fair and Good

SDE Civil
Scorecard
1 Preparation of estimates 25%
2 Completion of Works 25%
Development
3
5 Mtce Conducting FRAC 5%
6 Finance operational Expenditure 5%
7 5%
IPMS STT in time
% of APARs completed by the
8 Development 5%
required date

9 10%
Total 100%
2. To be decided
stem


SDE BP
Scorecard
Weightag Performance Levels1
Preparation
of Periodical
1 10%
VPT
statement
2 Releasing of 15%
CRs
Updation of
Development VPT
connections
3 15%
for USO
claim/Restor
ation of
DSLAM
Networks
Processing
4 FRAC /HPC 15%
report
5 Processing of 10%
Conducting
6 Mtce 10%
FRAC
Verification
VPT Zero
7 Finance 5%
Meter
Reading
Submission
GPMS, FPMS, IPMS of GPMS,
8 5%
STT FPMS, IPMS
in time
Overall
performanc
Overall e (on scale
9 of 1 to 5 - to 10%
performance be assessed
by Head
SSA)
Total 100%
and between Good and Excellent would be linearly scaled
2. To be decided
ent System

ir = 0. Achievement between Fair and Good

SDE MM
Scorecard
Lifting Stores from CTSD and other
1 20%
SSA/circle
2 Issue of Stores to field units and 20%

other SSAs on Diversion
Development
Physical Verification of Inventory
3 and preparation of inventory 15%
statement
5 Mtce of Stores 5%
Mtce
6 SSA IMS admn 5%
8 5%
IPMS STT in time

9 10%
Total 100%
2. To be decided
stem


JTO MM
Scorecard
Sr. Performance Levels1
No. Dimension KPI Weightage Target
Fair Good Excellent
Lifting Stores from CTSD and other
1 20%
SSA/circle
2 Issue of Stores to field units and 20%

other SSAs on Diversion
Development
Physical Verification of Inventory
3 and preparation of inventory 15%
statement
5 Mtce of Stores 5%
Mtce
6 SSA IMS admn 5%
8 5%
IPMS STT in time

9 10%
Total 100%
Good and Excellent would be linearly scaled
2. To be decided
stem

hievement between Fair and Good and between

SDE SWI
Scorecard
Installation and Commissioning of
1 35%
Batteries
Development Installation & Commissioning of
2 30%
Power Plants
4 Mtce Shifting of Exchanges 5%
6 5%
IPMS STT in time

7 10%
Total 100%
2. To be decided
ystem


JTO SWI
Scorecard
Installation and Commissioning of
1 35%
Batteries
Development Installation & Commissioning of
2 30%
Power Plants
4 Mtce Shifting of Exchanges 5%
6 5%
IPMS STT in time

7 10%
Total 100%
2. To be decided
ystem


SDE BB
Scorecard
Preparation of periodical plans for
1 5%
BB
3 Installation ,Commssioning and 10%

Development ofering A/T for BB equipments
5 Preparation of Statements Daily,Mon 15%
6 Creation of Customers for BB and 10%
efecring Plan change in P 2.2
Attending Failures of
7 Mtce DSLAMs/OCLANs and Disposal of 5%
Customer Complaints
8 operational Expenditure 5%
Finance
9 Disposal of U/S items 5%
10 IPMS STT in time 5%

11 10%
Total 100%
2. To be decided
stem


JTO BB
Scorecard
Preparation of periodical plans for
1 5%
BB
3 Installation ,Commssioning and 10%

Development ofering A/T for BB equipments
5 Preparation of Statements Daily,Mon 15%
6 Creation of Customers for BB and 10%
efecring Plan change in P 2.2
Attending Failures of
7 Mtce DSLAMs/OCLANs and Disposal of 5%
Customer Complaints
8 operational Expenditure 5%
Finance
10 IPMS STT in time 5%

11 10%
Total 100%
2. To be decided
stem


DE Mtce Consumer Fixed Access at SSA _______________________
Scorecard
Sr. No. Dimension KPI Weightage Target Performance Levels1 Achieved Achieved Score
Fair Good Excellent
CFA Revenue - Basic (LL, PCO, VAS,
1 Financial 10%
etc.) (Rs. Cr.)
CFA Revenue - Broadband (including

2 Financial 15%
VAS, IPTV) (Rs. Cr.)
Customer / Net adds (by number of subscribers) -

3 10%
Market Basic (in 000's)
Customer / Net adds (by number of subscribers) -

4 20%
Market Broadband (in 000's)
Customer/ Settlement of all public grievances on

5 5%
market CFA services
Operations CCR rate for Landline – 50% weightage

6 5%
each for local and STD
% of new services (LL, BB) provisioned

7 Operations within the norm (7 days for LL, 15 10%
days for BB)
8 Operations % of faults cleared by next working 10%

day (LL, Broadband)
% of Number of Installations
9 Operations inspected (as a % of Total number of 5%
installations Assigned)
Ensuring timely Acceptance testing of

10 Operations all CFA network asset falling within 5%
the jurisdiction
Overall
12 performanc Overall performance (on scale of 1 to 5%
5 - to be assessed by SSA Head)
e
Total 100%
1. Marks for Fair rating = 60, Good = 80, Excellent = 100. Marks achieved for rating below Fair = 0. Achievement between Fair and Good and between Good
and Excellent would be linearly scaled
AGM(Mtce) CFA____________________ DGM (CFA) GM

_____________SSA __________________SSA ______________ SSA
AGM Transmission _________________________SSA
Scorecard
Sr. No. Dimension KPI Weightage Target Performance Levels1 Target Achieved Marks Achieved
Fair Good Excellent
Budget adherence on opex (% actual spend vs.

1 Financial 10%
budgeted) (on items excluding those in schedule P)

budget for expansion and upgradation of access
2 Financial 10%
media (date of completion) including preparation of
estimate, execution of work etc
Carrying out of all matter relating to calling and

3 Operations finalisation of tender for transmission works including 10%
preparation of PEs and settlement of bills etc.
% of faults or failures in access media rectified within 50% of fault to be

4 Operations 10%
2 hrs cleared
remaining 50% of
% of cases in which fault in media was rectified within
5 Operations 10% faults to be
8 hours
cleared in 8 hrs
6 Operations Timely roll-out and upgradation of access media 10%
% of Number of Installations inspected of all

7 Operations Transmission network (as a % of Total number of 5%
Acceptance Testing (AT) for all Transmission network

8 Operations 5%
in the SSA
Planning, installation & commissioning of all
transmission media including survey of OFC route and
preparation of PEs related works, OFC cable laying
9 Operations 10%
and OF equipment installation coordination with
Telecom Project Circles and Channel allocation from
Telecom Maintenance Circles
Planning and execution of all equipments for

10 Operations 10%
Business Unit
Scrapping and disposal of all obsolete transmission

11 operations 5%
items
Overall Overall performance (on scale of 1 to 5 - to be

12 5%
performance assessed by Head - CFA at Circle)
Total 100%
1. Marks for Fair rating = 60, Good = 80, Excellent = 100. Marks achieved for rating below Fair = 0. Achievement between Fair and Good and between Good and Excellent would be linear
AGM(Transmission) CFA DGM (CFA) GM

_____________SSA __________________SSA ______________ SSA
Head - Transmission (CFA) at Circle - GM or below
Scorecard - backup
Weighted Score Sr. No. Definition / Formula Source of data / information
1 Total opex spend / Opex allocated in budget (on items excluding those in schedule P) From BU annual financial reports
2 on time, maximum marks will be given. Delay by one month will lead to reduction of marks by Internal reports
20.
3 Total number of faults or failures in access media in a year Internal reports
Number of cases in which media fault was resolved within 8 hrs / Total number of media faults Internal reports
4 (to be taken on a monthly basis and average over year to be taken)
5 given based on month of completion. If completed on time, maximum marks will be given. Internal reports
6 Number of installations inspected/total number of installations. Internal reports
7 Switching capacity for which AT was conducted/Switching capacity ofered for AT Internal reports
Subjective assessment given by Head - CFA at Circle based on (but not limited to): (1) Rating on a scale of 1 to 5 by Head - CFA
6 Adherence to budget (2) Performance on implementation of strategic projects (2) Employee at Circle
growth and development initiatives
ld be linearly scaled
m
or below
Target to be set by To be reviewed by
Circle CFA head in consultation with Circle CFA head in consultation with
respective Transmission Head at Circle respective Transmission Head at Circle
SDE TX INSTLN,ERODE
Scorecard
e Fair Good
OFC Cable
1 15%
splicing,testing&ofering for A/T
2 Installation of OFC Equipments 15%

&ofering for A/T
3 Attending OFC Cable break fault 15%
during emergency
4 Installation of CPE &Optical 10%
Development modem to BTS&ofering for A/T
5 Extending E1s to BTS 10%
Handling all transmission

7 installation related works for 5%
extending leased lines etc to
Enterprise customer premises
8 5%
Arranging stores for installation
Curtailing operational
9 5%
Finance Expenditure
GPMS, FPMS, Submission of GPMS, FPMS,
11 5%
IPMS STT IPMS in time
Overall Overall performance (on scale of

12 1 to 5 - to be assessed by Head 5%
performance SSA)
Total 100%
2. To be decided
ement System
DE
rmance Levels1 Target Marks Weighted

Excellent Achieved Achieved Score
0. Achievement between Fair and Good and between Good

JTO TX INSTLN
Scorecard
Dimensio Weightag Performance Levels1 Target
Sr. No. KPI Target
n e Fair Good Excellent Achieved
OFC Cable
splicing,testi
1 15%
ng&ofering
for A/T
Installation
2 of OFC 15%
Equipments
&ofering
for A/T
Attending
OFC Cable 10%
3
Developme break fault
nt during
emergency
Installation
of CPE
4 &Optical 10%
modem to
BTS&oferin
g for A/T
Extending E1 5%
Processing of 5%
Arranging
5 stores for 5%
installation
Conducting
6 Mtce Staf mtgs 5%
periodically
Curtailing
7 operational 5%
Finance Expenditure
Disposal of
8 5%
U/S items
Submission
GPMS, of GPMS,
9 FPMS, IPMS 5%
FPMS, IPMS
STT in time
Overall
performanc
Overall e (on scale
10 performanc of 1 to 5 - to 10%
e be assessed
by Head
SSA)
Total 100%
Good and between Good and Excellent would be linearly scaled
2. To be decided
tem
Marks Weighted
Achieved Score
. Achievement between Fair and
AGM Transmission Planning_________________________SSA
Scorecard
Sr. No. Dimension KPI Weightage Target Performance Levels1 Target Achieved
Fair Good Excellent
Budget adherence on capex (% actual spend vs.

1 Financial 10%

budget for expansion and upgradation of access
2 Financial 15%
media (date of completion) including preparation of
estimate, execution of work etc
Carrying out of all matter relating to calling and

3 Operations finalisation of tender for transmission works including 15%
preparation of PEs and settlement of bills etc.
4 Operations Timely roll-out and upgradation of access media 10%
Acceptance Testing (AT) for all Transmission network

5 Operations 10%
in the SSA
Planning, installation & commissioning of all

transmission media including survey of OFC route and
6 Operations preparation of PEs related works, OFC cable laying 15%
and OF equipment installation coordination with STP
and Channel allocation from STR
Planning and execution of all equipments for
7 Operations 15%
Business Unit
As per the target

GPMS, FPMS, IPMS STT Preparation/Submission/Review of GPMS, FPMS, set by BSNL
8 5%
IPMS in time HQ/Circle/Head of
SSA concerned

assessed by Head - CFA at Circle)
Total 100%
AGM(Transmission planning) CFA DGM (CFA) GM

_____________SSA __________________SSA ______________ SSA
Scorecard - backup
Marks Achieved Weighted Score Sr. No. Definition / Formula Source of data / information
2 on time, maximum marks will be given. Delay by one month will lead to reduction of marks by Internal reports
20.
5 given based on month of completion. If completed on time, maximum marks will be given. Internal reports
7 Switching capacity for which AT was conducted/Switching capacity ofered for AT Internal reports
would be linearly scaled

m
or below
AGM Transmission Mtce _________________________SSA
Scorecard
Sr. No. Dimension KPI Weightage Target Performance Levels1 Target Achieved
Fair Good Excellent
Budget adherence on opex (% actual spend vs.

1 Financial 10%
2 Financial Curtailing Operational expenditure 5%
financial Scrapping and disposal of all obsolete transmission 5%

3 items
4 Operations Provision of New Circuits 10%
5 Operations Reconnection of Circuits 10%
% of faults or failures in access media rectified within 50% of fault to be

6 Operations 10%
2 hrs cleared
remaining 50% of
% of cases in which fault in media was rectified within
7 Operations 10% faults to be
8 hours
cleared in 8 hrs
% of Number of Installations inspected of all

8 Operations Transmission network (as a % of Total number of 10%
Maintenance of all OFC,UHF, Microwave transmission
9 Operations system within SSA to maintain the QOS parameter as 10%
fixed by Circle/Corporate Office
Monitoring the utilisation of Transmission media

10 Operations system installed and commissioned & monitoring 10%
OAN
11 Customer Customer meet on MPLSVPN/MLLN Circuit 5%

assessed by Head - CFA at Circle)
Total 100%
AGM(Transmission Mtce) CFA DGM (CFA) GM

_____________SSA __________________SSA ______________ SSA
Scorecard - backup
Marks Achieved Weighted Score Sr. No. Definition / Formula Source of data / information
3 Total number of faults or failures in access media in a year Internal reports
Number of cases in which media fault was resolved within 8 hrs / Total number of media faults Internal reports
4 (to be taken on a monthly basis and average over year to be taken)
6 Number of installations inspected/total number of installations. Internal reports


m
or below
SDE TXN mtce Erode
Scorecard
e Fair Good
1 Provision of New Circuits 15%
2 Development Equipment outage afecting the service 15%
3 Reconnection CCTs 5%
4 Keeping fault rate within limits 10%
5 Mtce No of Inspections made in the Division 5%
6 Rearranging of E1s for OFC Ring 10%
7 Curtailing operational Expenditure 5%
Finance
9 Customer Customer meet on MPLSVPN/MLLN CCT 10%
GPMS, FPMS, Submission of GPMS, FPMS, IPMS in time
10 5%
IPMS STT
Overall Overall performance (on scale of 1 to 5 - to
11 10%
performance be assessed by Head SSA)
Total 100%
Excellent would be linearly scaled
2. To be decided
ent System

chievement between Fair and Good and between Good and

JTO TXN mtce Erode
Scorecard
e Fair Good
1 Provision of New Circuits 15%
2 Development Equipment outage afecting the service 15%
3 Reconnection CCTs 5%
4 Keeping fault rate within limits 10%
5 Mtce No of Inspections made in the Division 5%
6 Rearranging of E1s for OFC Ring 5%
7 Curtailing operational Expenditure 10%
Finance
9 Customer Customer meet on MPLSVPN/MLLN CCT 10%
10 5%
IPMS STT
11 10%
performance be assessed by Head SSA)
Total 100%
2. To be decided
ent System

chievement between Fair and Good and between Good and

DGM CM ___________________________ SSA
Scorecard
Fair Good Excellent
Budget adherence on capex (actual vis-à-vis

planned) (%) and opex (% actual spend vs.
1 Financial 5%
budgeted) (on items excluding those in
schedule P)
2 Financial CM Revenue GSM (Rs Cr) 10%
3 Financial CM Revenue - CDMA (Rs Cr) 5%
Customer / Net adds (by number of subscribers) (GSM -

4 10%
Market 2G) (in 000's)

5 10%
Customer / Net adds (by number of subscribers) (CDMA)

6 5%
Market (in 000's)
7 Operations BTS availability (%) 5%
Operations % of Number of CM Installations inspected (as

8 5%
a % of Total number of installations Assigned)
Timely creation of long-term & short-term plan

and budget for expansion and upgradation of
9 Operations CM assets (date of completion) and getting 10%
Acceptance Testing (AT) of CM network
elements in the SSA
Coordinating with circle infra team for timely

10 Operations availability of slots and making towers ready 10%
for sharing for leasing to other operators
Developme Submitting plans for expansion and

11 upgradation of CM Nw assets with in SSA to 10%
nt Circle planning wing of CM Network
As fixed by
Sales through DSA / Franchisee / CSC against GM(S&M)
target set for the SSA for the sales of CM based
12 Sales 10%
GSM(2G,3G),CDMA,EVDO & related VAS in CM on the Circle
Business target fixed
by BSNL HQ
Overall
13 performanc Overall performance (on scale of 1 to 5 - to be 5%
assessed by Head - CM at SSA)
e
Total 100%
1. Marks for Fair rating = 60, Good = 80, Excellent = 100. Marks achieved for rating below Fair = 0. Achievement between Fair and Good and between Good and
DGM (CM) GM
__________________SSA ______________ SSA
AGM Sales CM -______________SSA
Scorecard
Sr. Performance Levels1 Target Marks Weighted
Dimension KPI Weightage Target
No. Fair Good Excellent Achieved Achieved Score
Sales through DSA / Franchisee / CSCsagainst As fixed by GM(S&M)
target set for the SSA for the sales of CM based on the Circle
1 25%
GSM(2G,3G),CDMA,EVDO & related VAS in CM target fixed by BSNL
Business HQ
Frequency and places

Conduct of various marketing / PR activities where such events to
2 Development such as fairs, Melas, exhibition etc at various 10% be conducted(shall be
places in the SSA to increase the sales volume decided by Head of
SSA concerned)
As per the target date

Collection and remission of cash in time as
3 5% fixed by GM(TR)/GM
fixed by GM (TR) Circle Office (Finance), Circle Office
Carrying out activities like reach/increase of As per the target

visibility of Advertisements,Hoardings & decided by GM(S&M)
4 promotional literatures such as brochures, 15% CM or the Head of SSA
pamphlets, magazines and press release etc as the case may be
of CM business
Frequency and place

Conduct of survey to monitor the of such survey to be
performance of various business plan at
5 5% conducted shall be
SDCAs/SSA level (by area) for taking corrective decided by Head os
action. SSA concerned
Customer
i) Feed back recd from customers through

DSA,Franchisees,CSC, etc. with Shall be fixed by Head
6 recommendation to Circle Office on sales and 10% of SSA concerned
Marketing matters based on local environment
ii)
Feedback received from the retailers regarding
total fault resolution turn around time and
sorting out the same to increase the sales
% of retailers and
No. of retailers covered to ensure that the area/SDCA etc shall be
7 Operations retailers have received the products from the 5% decided by Head of
franchisee in time SSA concerned
i) Disbursement of allowances, incentives and

awards to sales personnel to increase the sales As per the periodicity
8 Staf volume ii) 15% fixed by BSNL
Imparting training on sales and marketing to HQr/Circle Of
ensure continuous improvement in the
individual and the company performance on
CM business area
As per the target set
GPMS, FPMS, Preparation/Submission/Review of GPMS, by BSNL
9 5%
IPMS STT FPMS, IPMS in time HQ/Circle/Head of SSA
concerned
10 5%
performance assessed by Head SSA)
Total 100%
1. Marks for Fair rating = 60, Good = 80, Excellent = 100. Marks achieved for rating below Fair = 0. Achievement between Fair and Good and between Good and Excellent
AGM(Sales) CM DGM (CM) GM

_____________SSA __________________SSA ______________ SSA
AGM Nwplg & Operations CM ___________________________ SSA
Scorecard
Fair Good Excellent

planned) (%) and opex (% actual spend vs.
1 Financial 5%
budgeted) (on items excluding those in
schedule P)

4 15%

5 10%
Customer / Net adds (by number of subscribers) (CDMA)

6 5%
Market (in 000's)
Operations % of Number of CM Installations inspected (as

8 5%
a % of Total number of installations Assigned)
Timely creation of long-term & short-term plan

and budget for expansion and upgradation of
9 Operations CM assets (date of completion) and getting 10%
Acceptance Testing (AT) of CM network
elements in the SSA
Submitting plans for expansion and

10 upgradation of CM Nw assets with in SSA to 5%
Circle planning wing of CM Network

11 availability of slots and making towers ready 5%
for sharing for leasing to other operators
Overall
e
Total 100%
AGM(Nw plg & Opns) CM____________________ DGM (CM) GM

_____________SSA __________________SSA ______________ SSA
AGM Nw Operations CM ___________________________ SSA
Scorecard
Fair Good Excellent
Budget adherence on opex (%

actual spend vs. budgeted) (on
1 Financial 5%
items excluding those in schedule
P)
Customer / Net adds (by number of

4 15%
Market subscribers) (GSM - 2G) (in 000's)

5 10%
Market subscribers) (GSM - 3G) (in 000's)

6 10%
Market subscribers) (CDMA) (in 000's)
% of Number of CM Installations
8 Operations inspected (as a % of Total number 5%
of installations Assigned)
Coordinating with circle infra team

Operations for timely availability of slots and
9 10%
making towers ready for sharing for
leasing to other operators

10 performanc to 5 - to be assessed by Head - CM 5%
e at SSA)
Total 100%
1. Marks for Fair rating = 60, Good = 80, Excellent = 100. Marks achieved for rating below Fair = 0. Achievement between Fair and Good and between
AGM(Nw Opns) CM____________________ DGM (CM) GM

_____________SSA __________________SSA ______________ SSA
AGM Nwplg CM ___________________________ SSA
Scorecard
Fair Good Excellent

1 Financial 5%
planned) (%)
Customer / Net adds (by number of subscribers) (GSM - 2G) (in

4 15%
Market 000's)
Customer / Net adds (by number of subscribers) (GSM - 3G) (in

5 10%
Market 000's)
Customer / Net adds (by number of subscribers) (CDMA) (in

6 5%
Market 000's)

Operations budget for expansion and upgradation of CM assets
7 15%
(date of completion) and getting Acceptance
Testing (AT) of CM network elements in the SSA
Submitting plans for expansion and upgradation of

8 Operations CM Nw assets with in SSA to Circle planning wing of 10%
CM Network

9 Operations availability of slots and making towers ready for 10%
sharing for leasing to other operators
Overall
e
Total 100%
AGM(Nw plg ) CM____________________ DGM (CM) GM

_____________SSA __________________SSA ______________ SSA
AGM (BP/ MIS/ IT) _________________________ SSA
Scorecard
Performance Levels1 Marks
Target Achiev
Sr. No. Dimension KPI Weightage Target
Fair Good Excellent Achieved ed
Timely submission of Online MOC/MIS statements and all

weekly and monthly statements as per calendar of returns by
coordinating with field units and other business units of SSAs
1 MIS 15%
and forwarding of Daily WLL, interruption and monsoon
statements,weekly and monthly report of USO BB connections
and quarterly / half yearly review and theft statements
i. Coordinating with other business units in the SSAs in respect

Intimation of
2 targets of intimation of SSA targets to field units based on the circle 5%
targets received from Circle Office
Monitoring of ii. Monitoring the achievements of
3 Achievements / physical/operational/Financial targets of the circle given by the 10%
Targets BSNL HQrs
Corrective Outlining corrective action that can be taken by each business

action on
4 unit in the SSA for achieving physical/operational/Financial 10%
achievement of targets of the SSA given by the Circle
targets
Periodical conducting of Management meeting at SSA level

5 Meeting and follow up with field units for compiling the compliance 10%
reports for brief to Circle management meetings
Timely implementation of CDR project and other key IT

6 Projects 10%
projects
Computer / IT Tender processing and procurement of computer / it systems
7 10%
systems to met the field units of the SSA
8 FPMS Preparation review and reporting of FPMS to Circle 10%
Preparation review and reporting of of GPMS to Circle by

9 GPMS collecting datas from functional units / finance and timely 10%
submission to Circle Office
10 10%
performance Head - HR/Admin at Circle)
Total 100%
2. To be decided
AGM(MIS/BP/IT) ____________________ GM
_____________SSA ______________ SSA
Weighte
d Score
een Good and
SDE (MIS) ,ERODE
Scorecard
Performance Levels1
Fair Good
MOC /MIS Forwarding of MIS and MOC statements
1 20% 100%
STATEMENTS to Circle Office
STATEMENTS Forwarding of Daily WLL, Interruption

2 20% 100%
and Monsoon Statements to Circle Office
Conducting Management Meetings and

3 MEETING 10% 100%
preperation of Meeting Minutes
Receiving FPMS Status Tracker Report
4 FPMS from Field Units and forwarding to Circle 10% 100%
Office every Quarter Ending.
Receiving of IPMS score cards from all

5 IPMS 5% 100%
Executives and forwarding to Circle Office
Co-ordination of QOS Team , Jabalpur

6 QOS 10% 100%
while Inspection.
Getting weekly/monthly reports of USO

BB connetions and forwarding to Circle
7 USO 10%
Office. Co-ordinating Officer for USO
subsidy
Quarterly Forwarding Quarterly/ Half Yearly Review
8 10% 100%
Statements and Theft Statements
Overall Overall performance (on scale of 1 to 7 -

9 to be assessed by Head - AGM 5% 100%
performance (HR/Admin )
Total 100%
2. To be decided
ent System

Achievement between Fair and Good and between Good

SDE (IT) ,O/o GM, ERODE
Scorecard
Sr. No. KPI Target
Completion
of various
Projects
assigned by
1 Circle office 10% 100%
in time in
respect of
Computer
systems.
Tender
process and
finalisation
2 10% 100%
for Purchase
of Computer
Developme systems.
nt
Preparation
of Estimates
and
3 10% 100%
Releasing of
Completion
Reports
Diversion/R
earrangeme
nt of
4 Computer 15% 100%
systems for
better
utilisation
Computer
WAN
5 Outage 10% 100%
afecting
service.
Operation
and
Maintenanc
e
Operation Extending
and Technical
Maintenanc support to
e field units in
Erode SSA in
6 respect of 15% 100%
Computer
H/w and
S/w for day-
to-day
activities.
Scrapping of
obsolete
7 10% 100%
and U/s
Financial items
Processing
8 10% 100%
of Bills
Overall
performanc
e (on scale
Performanc of 1 to 5 - to
10 10% 100%
e be assessed
by
controlling
officer.
Total 100%
tem
Marks Weighted
Achieved Score
AGM (A & HR) ____________________________ SSA
Scorecard
Weightag Performance Levels1 Target Marks Weighted
e Fair Good Excellent Achieved Achieved Score
% of Right to Information requests or cases

1 Coordination cleared or answered within the prescribed 10%
time frame as per the norms
Timely completion of the DPC process for

2 Promotion 10%
post based and time bound promotion
Timely compliance of transfers and

postings orders for executives as per
3 Transfers Transfer Policy (% of transfer and posting 10%
orders executed within 45 days from date
of issue)
i) Taking action to fill up vital post such as

sales and marketing, transmission
4 Posting ii) deployment of manpower in 10%
various business vertical at non popular
stations in the SSAs
Timely
5 completion of % of APARs completed by the required date 5%
ACRs
Number of mandays lost due to union

6 Staf relations 5%
disputes at SSA level (#)
i) Timely awarding of scholarships, book

awards, etc. from the funds given by
Welfare
7 corporate office ii) % of medical claims to 10%
activities be settled by circle office forwarded within
2 weeks of submission of claim
Preparation, Submission and review of
8 GPMS 5%
GPMS score card of SSA
% of IPMS scorecards for which scorecard

9 finalization and target setting completed 5%
and sent to circle office by due dates
IPMS
% of IPMS scorecards for which
10 achievement review completed and sent to 5%
circle office by due dates
Recruitment / Timely completion of the Recruitment and
11 10%
Induction Induction process at SSA level
i) Revenue earned through Summer
Training ii)
12 Training 10%
No of persons (Executives/Non Exec)
trained

13 5%
performance be assessed by Head - HR/Admin at Circle)
Total 100%
AGM(HR/Admin) ____________________ GM
_____________SSA ______________ SSA
SDE (ADMN/HR)
Scorecard
Sl. No. Dimension KPI Weightage Target
% of people for which the time bound promotion

1 Promotion process is completed in time for non - executives & 10%
Executives (by December 31)
Timely compliance of transfers and postings orders for

2 Transfers executives & non -executives(% of transfer and posting 10%
orders executed within 45 days from date of issue)
Timely completion
3 % of ACRs completed by the required date 5%
of ACRs
Timely completion of achievement review for GPMS /
4 GPMS/FPMS FPMSand sending the same to the circle office by due 10%
dates
% of IPMS scorecards for which scorecard finalization
5 IPMS and target setting completed and sent to circle by due 5%
dates
% of IPMS scorecards for which achievement review

6 IPMS completed and sent to circle office by due dates 5%
Revenue earned agasint the target set by circle office by

7 Summer Training 15%
summer training in lacs
8 Training Total number of persons trained (#) 10%
Implementation of Leave Module & updation of HRMS
9 HRMS 10%
package
Timely completion % of the supernuation cases or VRS cases of officers or

10 10%
of Retirement cases officials settled at the time of retirement
Overall performance (on scale of 1 to 5 - to be assessed

11 Overall performance by Head of SSA) 10%
Total 100%
2. To be decided
ment System
HR)

Performance Levels1 Achieved Achieved Score
Fair Good Excellent
0. Achievement between Fair and Good and between Good and Excellent would be li
SDE (GENERAL) _________________________ SSA
Scorecard
Sl. No. Dimension KPI Weightage Target Performance Levels1
Fair
% ofTimely floating of Tenders and finalisation of

1 Tenders tenders for House Keeping/Vehicle/ Forms etc 10%
% of Scrapping of departmental condemned

2 Scrapping 10%
vehicles in time
Project
3 % of implementation of Project Sanchay 15%
Sanchay
Payments of % of Processing of house

4 keeping/Security/Prining /Vehicle bills and 10%
Bills timely payment of bills
5 IPMS finalization and target setting & review 5%
completed and sent to HR section
Procuremen
t and Supply Timely procurement and supply of stationeries
6 10%
of and other items in GM (O)
stationeries
Hospital % of hospital visit completed in the case of
7 5%
visit inpatient treatment under BSNL MRS
Smart Card % of implemetation of smart card system for all

8 5%
exges and deptl vehicles
9 HRMS Implementation of Leave Module 10%
Timely
10 completion % of ACRs completed by the required date 5%
of ACRs
% of supply of informtion with in due dates to
11 RTI 5%
the information seekers under RTI
Overall
assessed by Head of SSA)
e
Total 100%
t System
__________ SSA

Good Excellent
= 0. Achievement between Fair and Good and between Good and Excelle
JTO (GENERAL) - _________________ SSA
Scorecard
Fair Good
Mtce of GM(O) Building and electrical fittings
1 Building 20%
etc
% of Scrapping of unserviceable furniture

2 Scrapping 20%
and other items in GM(O) in time
3 Engine % of Engine Failure in GM(O) VGR 20%

4 IPMS finalization and target setting & review 10%
completed and sent to HR section

Timely
of ACRs
Overall
7 performanc Overall performance (on scale of 1 to 5 - to 10%
be assessed by Controlling Officer
e
Total 100%
m
SSA

ormance Levels1 Achieved Achieved Score
Excellent
ievement between Fair and Good and between Good and Exc
JTO (LEGAL) - ____________________SSA
Scorecard
Fair
COLLECTION
OF % of cases in which outstanding dues collected in
1 25%
OUTSTANDI full
NG DUES
% of RTI cases in which the required infromation
2 RTI supplied to the information seeker within due 30%
date.
3 IPMS finalization and target setting & review completed 10%
and sent to HR section
Timely
of ACRs
Overall
assessed by Controlling Officer
e
Total 100%
t System
______SSA

Good Excellent
0. Achievement between Fair and Good and between Good and Excellent
AGM CSC _________________________ SSA
Scorecard
Performance Levels1 Target Marks
Fair Good Excellent Achieved Achieved
1 Financial Revenue from sales in CSCs (Rs. cr.) 10%
Customer / Market Number of leads generated at CSCs for

2 10%
Landline, Broadband
3 Customer / Market Number of SIMs sold at CSCs 10%
4 Customer / Market Value of recharge vouchers sold at CSCs 10%
Customer satisfaction level at CSCs

5 Customer / Market through feedback received (Scale of 1 to 10%
5)
Average time spent in queue by

6 Operations 5%
customers (in minutes)
% of CSCs revamped with new products

7 Operations like 3G, other changes as planned (% 10%
actual vs. planned)
Timely arrangement of all range of BSNL

8 Operations 5%
product and services for sale
9 5%
Collection and remission of cash in time
10 Disposal of sub complaints 5%
Customer / Market
Customer / Market
11 5%
Acceptance of CAF by term cell
No of Inspections made in CSC / MCCC /
12 5%
CTO
GPMS, FPMS, IPMS Submission of GPMS, FPMS, IPMS in
13 5%
STT time
Overall Overall performance (on scale of 1 to 5 -
14 5%
performance to be assessed by Head SSA)
Total 100%
1. Marks for Fair rating = 60, Good = 80, Excellent = 100. Marks achieved for rating below Fair = 0. Achievement between Fair and Good and between Good and Excellent
Weighted
Score
en Good and Excellent
SDE,CSC, T BHAVAN,Erode
Scorecard
Sr. No. KPI Target
Implementa
tion:&
monitoring
the
1 QMS preventive 5% 100%
and
corrective
mtce.proces
s
Getting
feedback
from
Customer
2 customers 15% 100%
Feedback and
attending
the same
Counseling
of all
customers
3 Retaining of voluntary 15%
customer 100%
closure and
retaining in
BSNL.
Popularising
the new
New schemes /
4 schemes 15% 100%
plans
/Plans among the
customers
Keeping the
required
quantity of
Stock
position of all type of
5 10% 100%
cards to
cards fulfil the
customer
requests
Getting the
grievances
from the
Customer customer
6 8% 100%
grieavances and follow
up action to
settle the
same
Issuing work
order for all
7 Work order kinds of CFA 15% 100%
commercial
activities
Getting all
complaints
and
Complaint/S suggestions
8 uggestion and 10% 100%
Register attending
with the
help of field
staf
Handling
requests
from
9 Customer customers 7%
Satisfaction and 100%
ensuring
customer
satisfaction
Total 100%
2. To be decided
tem
Marks Weighted
Achieved Score
SDE,Commercial,Erode
Scorecard
Sr. No. KPI Target
Monitoring
all CSCs,
Revenue
1 Monitoring collection 10% 100%
and
statement
to Circle O.
Monitoring
and issuing
of work
2 Work Order orders for 15% 100%
NPC/Broad
band, shift
etc.
Maintaining
Commercial of all
3 15% 100%
files commercial
files
Collection of
all type of
applications
and
4 Stationery stationeries 10% 100%
from SDE
Genl,ED and
issuing to all
CSCs
Getting all
types of
banners and
Advertisem pamphlets
5 from 10% 100%
ents Marketing
Section and
distribution
to all CSCs
Releasing
work order
for ISDN and
6 ISDNs 10% 100%
following up
action for
completion
Getting
approval
and issuing
Service work orders
7 10% 100%
connections for
Service /SE
DOT/REDOT
connections
Provision of
Connections
to TAC
members
and MPs
8 MPs/TACs and 10% 100%
maintaining
corresponda
nces to
Liason
Officer.
Maintananc
e of all
corresponda
9 Staf 10% 100%
nces related
to staf
welfare.
Total 100%
2. To be decided
tem
Marks Weighted
Achieved Score
JTO,CSC, GPM,
Scorecard
Sr. No. KPI Target
Implementa
tion:&
monitoring
the
1 QMS preventive 10%
and
corrective
mtce.proces
s
Getting
feedback
from
Customer
2 customers 10%
Feedback and
attending
the same
Counseling
of all
customers
3 Retaining of voluntary 10%
customer closure and
retaining in
BSNL.
Popularising
the new
New schemes /
4 schemes 8%
plans
/Plans among the
customers
Accounting
Stock the cards
5 position of and keeping 8%
cards the stock
correctly
Getting the
grievances
from the
Customer customer
6 10%
grieavances and follow
up action to
settle the
same
Issuing work
Work order allocation to
7 15%
all stafs of
csc
Getting all
complaints
and
Complaint/S suggestions
8 uggestion and 10%
Register attending
with the
help of field
staf
Handling
requests
from
Customer customers
9 7%
Satisfaction and
ensuring
customer
satisfaction
checking the
TRC /IMPCS
COLLECTION
revenue AND
SENDING
10 monitorin STATEMENT 8%
g TO GM
OFFICE AO
CASH/AO
IMPCS
TERM CAF DATA

11 4%
CELL CAF ENTRY
TOTAL 100%
2. To be decided
tem
Marks Weighted
Achieved Score
DE INDOOR _______________________ SSA
Scorecard
Weightag Performance Levels1 Target Marks
e Fair Good Excellent Achieved Achieved
Provision of New Circuits for provision of
1 15%
various services in CFA, CM & EB Business
2 Equipment outage afecting the service 15%
Development Reconnection of BB/LL & other services in CFA
3 5%
network
4 Improvement of CCR STD 5%
5 Improvement of CCR Local 5%
6 Mtce Keeping fault rate within limits 10%
Curtailing operational Expenditures of the
7 10%
Finance Telephone Exchange
8 Disposal of U/S items in the division 5%
Extending all activities to the DE (External) in
9 10%
provision of LL,BB & Fixed IN services etc
Customer
Extending all coordination to EB team for
10 provision of services to EB customers 10%

11 5%
IPMS STT
12 5%
performance assessed by Head SSA)
Total 100%
2. To be decided
DE(Indoor) CFA____________________ DGM (CFA) GM

_____________SSA __________________SSA ______________ SSA
Weighted
Score
ween Good and

SUB DIVISIONAL ENGINEER, INTERNAL
Scorecard
Dimensio Weightag Performance Levels1
Sr. No. KPI Target
n e Fair Good Excellent
Provision of New 15%
1
Circuits
Developme
2 nt Equipment outage 15%
affecting the service
3 Reconnection 5%
4 Keeping fault rate 10%

within limits
Mtce No of Inspections 5%
5
made in the Division
6 Conducting Staff 5%
mtgs periodically
Curtailing operational 10%

7
Expenditure
Finance
10 Customer Mtce of Amenities in 10%

TB & Quatrers
FPMS, IPMS Submission of
11 5%
STT FPMS, IPMS in time
Overall performance
Overall
12 performanc (on scale of 1 to 5 - to 10%
e be assessed by Head
SSA)
Total 100%
1. Marks for Fair rating = 60, Good = 80, Excellent = 100. Marks achieved for rating below Fair = 0. Achievemen
and Good and between Good and Excellent would be linearly scaled
2. To be decided
em

elow Fair = 0. Achievement between Fair

JUNIOR TELECOM OFFICER,INTERNAL
Scorecard
e Fair Good
Provision of
1 15%
New Circuits
Equipment
Development outage
2 15%
afecting the
service
3 Reconnection 5%
Keeping fault
4 rate within 10%
limits
No of
Inspections
5 Mtce 5%
made in the
Division
Conducting
6 Staf mtgs 5%
periodically
Curtailing
7 operational 10%
Expenditure
Finance Disposal of U/S

items(UNSERVI
8 5%
CEABLE,AC
UNITS)
Mtce of
10 Customer Amenities in TB 10%
& Quatrers
Submission of
11 FPMS, IPMS STT FPMS, IPMS in 5%
time
Overall
performance
Overall performance (on scale of 1 to
12 10%
5 - to be
assessed by
Head SSA)
Total 100%
1. Marks for Fair rating = 60, Good = 80, Excellent = 100. Marks achieved for rating below Fair = 0. Achievemen
2. To be decided
nagement System
CER,INTERNAL
mance Levels1 Target Marks Weighted

w Fair = 0. Achievement between Fair and Good and between

DE Outdoor _______________________ SSA
Scorecard
Weightag Performance Levels1 Target Marks
e Fair Good Excellent Achieved Achieved
CFA Revenue - Basic (LL, PCO, VAS, etc.) (Rs.
1 Financial 10%
Cr.)
CFA Revenue - Broadband (including VAS, IPTV)

2 Financial 15%
(Rs. Cr.)
Net adds (by number of subscribers) - Basic (in

3 10%
000's)
Net adds (by number of subscribers) -

4 15%
Broadband (in 000's)
Customer /
Market Settlement of all public grievances on CFA
5 5%
services
Extending all activities to the DE (Indoor) in
6 5%
provision of LL,BB & Fixed IN services etc
Extending all coordination to EB team for

7 5%
provision of services to EB customers
% of new services (LL, BB) provisioned within

8 Operations 10%
the norm (7 days for LL, 15 days for BB)
% of faults cleared by next working day (LL,

9 Operations 10%
Broadband)
10 Operations % of Number of Installations inspected (as a % 5%

of Total number of installations Assigned)
Ensuring timely Acceptance testing of all CFA

11 Operations 5%
network asset falling within the jurisdiction

12 5%
performance assessed by SSA Head)
Total 100%
DE(Outdoor) CFA____________________ DGM (CFA) GM

_____________SSA __________________SSA ______________ SSA
Weighted
Score
ween Good and
SDEs in External / Groups
Scorecard
Sr. No. KPI Target
n e Fair Good
1 Provision of NPC 15%
2 Provision of BB 15%
3 Reconnection 5%
Customer Meeting of customers with a

objective of retentiion of
4 customers by attending to their 5%
grievances, collection of fedback
for ofering best class services
5 Keeping fault rate within limits 10% 3%

Mean Time (RM) in Hrs taken for within 24
6 5%
clearance of faults Hrs
100%
% AN/OB (for NPC, Shift etc)
7 5% within 5
Internal cleared with in norms
days
Process
Rendering all coordination with
S&M team for conduct of Mela,
exhibition etc for capturing new 5%
customers
No of Inspections made in the
8 5% 100%
Sub Division
9 Operational Expenditure per Line 10%
10 Disposal of U/S items 5% 100%

Finance
Rendering assistance to TRA unit
11 5% 100%
for collection of outstanding dues
Submission of GPMS, FPMS,

12 Admn 5% 100%
IPMS in time
Total 100%
2. To be decided
gement System
oups

air = 0. Achievement between Fair and Good and between

JTOs in External / Groups
Scorecard
Performance Levels1
Fair
1 Provision of NPC 15%
2 Provision of BB 15%
Customer
3 Reconnection 5%
4 Meeting of customers 5%
5 Keeping fault rate within limits 10% 3%
Mean Time (RM) in Hrs taken for clearance within 24
6 5%
of faults Hrs
% AN/OB (for NPC, Shift etc) cleared with in 100%with
7 Internal norms 5%
Process in 5 days
Keeping A&P items, AC Units etc in fault
8 5% 100%
free working condition
9 ASR% 5% better than

60%
10 Operational Expenditure per Line 10%
11 Finance Disposal of U/S items 5% 100%
12 Liquidation of outstanding dues 5% 100%
13 Admn Submission of GPMS, FPMS, IPMS in time 5% 100%
14 Overall performance 5% 100%
Total 100%
2. To be decided
anagement System
/ Groups
d
Performance Levels1 Target Marks Weighted
Good Excellent Achieved Achieved Score
air = 0. Achievement between Fair and Good and between Good and
SDE GROUPS
Scorecard
Sr. No. KPI Target
n e Fair Good
Provision of NPC 15% 100%
Customer
Provision of BB 15% 100%
1 Rendering all coordination with S&M
team for conduct of Mela, exhibition 5%
etc for capturing new customers
Keeping fault rate within limits 15% 100%

Internal
2 process No of inspection made in the
10% 100%
subdivision
Operational Expenditure per
10% 100%
Line
collection of telephone bill in
5% 100%
Finance exchanges
3
Rendering assistance to TRA unit for 5% 100%
collection of outstanding dues
Renewal of lease deed of rental
5% 100%
exge buildings
Meeting of VIP customers for
4 Admn 5% 100%
ensuring best class service
Submission of GPMS, FPMS,

5 HR 5% 100%
IPMS in time
Overall Overall performance (on scale of

6 performanc 1 to 5 - to be assessed by Head 5% 100%
e SSA)
Total 100% 100%
1. Marks for Fair rating = 60, Good = 80, Excellent = 100. Marks achieved for rating below Fair = 0. Achievement be
2. To be decided
ement System

99%
100%
98%
100%
100%
100%
100%
100%
100%
100%
w Fair = 0. Achievement between Fair and Good and

JTOs Groups
Scorecard
Sr. No. KPI Target
Provision of
1 15% 100% 100%
NPC
Provision of
2 15% 100% 100%
BB
Customer
Reconnectio
3 5% 100% 100%
n
Meeting of
4 5% 100% 98%
customers
Keeping
5 fault rate 10% 3% 98%
within limits
Mean Time
(RM) in Hrs
6 taken for 5% within 24
99%
clearance of Hrs
faults
% AN/OB
(for NPC,
Internal 100%with
7 Shift etc) 5% 100%
Process in 5 days
cleared with
in norms
Keeping
A&P items,
AC Units etc
8 5% 100% 100%
in fault free
working
condition
9 ASR% 5% better than

100%
60%
Operational
10 Expenditure 10% 100% 100%
per Line
Disposal of
11 Finance 5% 100% 100%
U/S items
Liquidation
of
12 5% 100% 98%
outstanding
dues
Submission
of GPMS,
13 Admn 5% 100% 100%
FPMS, IPMS
in time
Overall
14 Performanc 5% 100% 100%
e
Total 100%
tem
Marks Weighted
Achieved Score
AGM (EB)
Scorecard
Sl. No. Dimension KPI Weightage Target
To achieve the Enterprise revenue target fixed by GM (EB)

1 Financial , TN Circle from gold and silver customers at SSA level by 15%
Creating of Annual Business plan etc
2 Financial Project value of new business captured ( Rs. Cr) 10%
3 Financial Addition in annual revenue from accounts handled 5%
Customer/Mark
4 Number of new enterprise silver accounts penetrated 5%
et
5 Operation MLLN/MPLS network uptime (%) 10%
6 Operation % of MPLS projects commissioned in the scheduled time 10%
7 Operation Timely provision of leased lines 10%

Average time taken for provision of new service to Gold
8 Operation 10%
and Silver customers (days)
Average time taken for fault restoration for Gold and
Silver customers (hours) by Carrying out all activities
9 Operation 10%
associated with End to End customer relationship
management for EB Customers
Carrying out all activities relating to development of
10 Operation 5%
vertical specific solution to EB customers
11 Operation Timely conducting corporate customer & other meetings 5%

12 SSA Head 5%
performance
Total 100%
Marks for Fair rating = 60, Good = 80, Excellent = 100. Marks achieved for rating below Fair = 0. Achievement between Fair an
ement System
)
d
Fair Good Excellent
0. Achievement between Fair and Good and between Good and Excellent
SDE EB III
Scorecard
Performance
Sr. No. Dimension KPI Weightage Target Levels
Fair Good
1 Leased line Timely completion issuing A/Note 15% 100%
Collecting information and sending reports to circle

2 Leased line 15% 90%
office in time
Keeping port particular and collecting statements

3 IOBAS 10% 90%
from field and sending to circle office in time
4 IOBAS Issuing A/NOTE for provision/closure in time 5% 100%
Timely completion of target setting summer class

5 Summer class andco ordinating with students and lectures 5% 100%
arranging class and issuing certificate
Summer class Giving brife information to colleges about the

6 5% 100%
course and booking students for the same
approaching all VIP customers& colleges for their

Enterprise
7 telecom requirements and converting them in to 5% 100%
business bussness
Enterprise conducting melas at colleges and important

8 5% 100%
business fuctions and eloborating about BSNL products
Enterprise Attending important business functions and

9 10% 90%
business making demo of BSNL products
10 Training 3G data card sale promotion and attending faults 10% 100%

11 10% 100%
performance assessed by AGM EB)
Total 100%
2. To be decided
ment System
Performance
Levels1 Target Marks Weighted
100%
100%
100%
100%
95%
95%
90%
90%
100%
70%
0. Achievement between Fair and Good and between

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17201622612sample - SSA IPMS Scorecards

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IPMS Score cards for the Executives of the SSA

AGM(Nw plg) CFA

DE (Mtce) CFA SDE Groups

AGM (Transmission) CFA

AGM( Transmission Plg) CFA SDE TXN Installation

AGM(Transmission Mtce) CFA SDE Txmn Mtce

DE Indoor SDE INTL

DE Outdoor SDE EXTL

AGM CSC SDE CSC

AGM(Nw plg & Operations) CM

AGM(HR/Admin) SDE HR/Admin

AGM(MIS/IT) SDE MIS

JTO TXN Installation

JTO Txmn mtce

Performance % Implementation of Field Performance Management System

Overall assessment on HR related issues, including training,

Finance Customer Customer satisfaction level (including QoS) (Scale of 1 to 5) 20 5 3 4 5

15.29 85.75 17.15

6.51 65.05 13.01

3.87 77.4 3.87

4.38 87.6 13.14

106.13 77.74 11.66

Budget adherence on capex (actual vis-à-vis planned)

Timely creation of long-term & short-term plan and

Handling material management function including

% of Number of Installations inspected of all CFA

planning and execution of all equipments for

coordinating with DGM infra Circle Office and

Financial CFA Revenue -Basic(LL,PCO,VAS), Broadband 10%

Operations % of new services (LL, BB) provisioned within the 5%

12 Operations % of faults cleared by next working day (LL, 5%

Sales (leads generated) through DSA/Franchisee/CSC

14 Overall performance (on scale of 1 to 5 - to be 5%

Frequency and places where such

% of retailers and area/SDCA etc

Overall Overall performance (on scale of 1 to 5 - to be assessed by

Prepared by Checked by Approved by

AGM(Sales) CFA DGM (CFA) GM

Fair Good Excellent

Budget adherence on capex (actual vis-à-vis planned)

Timely creation of long-term & short-term plan and

Handling material management function including

Timely integration of network with NGN switches

Timely roll-out, upgradation and back-end integration

% of Number of Installations inspected of all CFA

% Switching capacity for which Acceptance Testing

Planning, installation & commissioning of all infra like

planning and execution of all equipments for

coordinating with DGM infra Circle Office and

Handling of all scrapping and disposable of

Overall performance (on scale of 1 to 5 - to be

Prepared by Checked by Approved by

AGM(Nw plg) CFA DGM (CFA) GM

6 Number of installations inspected/total number of installations.

7 Switching capacity for which AT was conducted/Switching capacity ofered for AT

between Good and Excellent would be linearly scaled

Rating on a scale of 1 to 5 by Head - CFA

1 Conducting Periodical PTCC meeting 5%

2 Proceesing of & completion of 15%

6 Mtce Preparation of Workspecification 20%

Overall Overall performance (on scale of 1

Target Marks Weighted

Achievement between Fair and Good and