CITYTOUCH USER MANUAL

Directory
Particulars Page
Initial Login & Passwords Changing 03

Accounts Overview 09

Fund Transfer 27

Credit Card Bills Payment Procedure 49

Bills Payment Procedure 64

Service Request Procedure 103

Retrieve User ID & Passwords 110

2
Initial Login & Passwords Changing

3
Open Internet browser and insert the web address as follows-
www.citytouch.com.bd . After the following page appeared, please provide User ID
and first login password which shared on user’s given e-mail address & click on Login
button.
After Successful login, this page will appear. Please select debit cards and put Last 4
digit of debit card then press Submit button to login.

5
After providing the last 4 digit of debit card, system will forward you to below
password changing page. Please change your login password as per below
mentioned instruction & click on Submit button.

6
For changing Transaction password, put the old password from generated mail and
give new password to change Transaction password and then press Submit.

7
After submitting, “Transaction password changed successfully“ message will appear.

8
Accounts Overview

9
My Accounts tab contains Bank Accounts, Loans, Term Deposits, Cheque Status.

10
Bank Accounts tab contains two Sub tab: Summary and Statement.
Click on Account Number to view mini account Statement from Bank accounts
Summary tab or linked accounts in My Accounts tab to Print the statement.

11
To view Account Statement, Click on Statement sub tab in My Accounts. Fill up the
required information then click on Submit Request . Statement can be saved as PDF
format/Export to Excel.

12
After submitting request from Account Statement tab, Detailed statement can be
viewed as print.

13
To View Loan Account Summary: User have to click Loans Summary sub tab on My
Accounts tab.

14
To view Loan Account Statement in My Accounts of Loans sub tab user’s have to fill-
up the Statement requirement's. Statement can be saved as PDF format and Export
to Excel File and then Submit Request.

15
After submitting Loan Account Number, customer Detailed Statement can be viewed.
Statement can also be printed as per customer requirement.

16
To view Loan Repayment Schedule click on Repayment Schedule tab from Loans tab.
Select Loan Account Number and Press Submit.

17
For EMI calculation ,click on sub tab EMI Calculator from Loans tab.

18
For Term Deposits Account Summary, first click on Term Deposits sub tab in My
accounts tab and then click on Account Number.

19
After clicking on Account Number, Term Deposit Account Balance will be appeared ,
where you can also print it by clicking Print button.

20
To view Term Deposit Statement on My Accounts user’s have to fill-up the Statement
requirement's. Statement can be saved as PDF format and Export to Excel File. To do
so, press Submit Request button after selecting the file type.

21
After submitting request from Statement Sub tab in My Accounts, Term Deposit
detailed statement can be viewed by clicking print button.

22
For Cheque Status, first click on Cheque status sub tab from My Accounts tab. For
single cheque status click on the Single Cheque Status Sub Tab. Then select Account
Number and enter the Cheque Number and press Submit button for next option.

23
After submitting for Single Cheque Status this page will be appeared.

24
For Multiple Cheque Status, click on the Multiple Cheque Status Sub tab and fill up
the requirements and then press Submit button.

25
After submitting for view Multiple Cheque Status the page will show Cheque
Number of the Book with details.

26
Fund Transfer

27
For Fund transfer click on Fund transfer Tab which contains: My City Accounts,
Within City Bank Accounts, Outside City Bank Accounts, VISA Instant Payment
History.

28
For Fund Transfer Within City Bank Accounts, click on fund Transfer Within City Bank
Accounts sub tab and also click on Add Beneficiary and press Next button.

29
For Add Beneficiary fill up the required information to add beneficiary then press on
Add Button.

30
After Confirmation, below page will appear. Select the debit card & Provide last 4
digit & click Ok button.

31
Beneficiary will be added successfully. Now click on Back to Fund Transfer button to
Fund Transfer.

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Fill up the requirements & then press Next button.

33
Now Provide the Transaction password & click on Request for Transfer button.

34
After successful fund Transfer, Operation Successful message will appear with print
option button.

35
To transfer fund for Outside CBL Accounts, Click on Outside City Bank Accounts Sub
tab. “Add Beneficiary”. “Procedure is similar as within City bank accounts”.

36
After Confirmation, below page will appear. Select the debit card & Provide last 4
digit & click Ok button.

37
Beneficiary will be added successfully. Now click on Back to Fund Transfer button to
Fund Transfer.

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For Outside City Bank Accounts-Fund Transfer, after adding beneficiary for Outside
Fund Transfer, fill up the requirements and press Next button.

39
Now Provide Transaction Password and Click on Request for Transfer button.

40
After successful fund Transfer, Operation Successful message will appear with Print
button.

41
For VISA Instant Payment click on Fund transfer Tab which contains: VISA Instant
Payment . To Add Beneficiary and press Add Beneficiary button.

42
Provide the necessary Information & click on Add button & then press Confirm
Button.

43
After Confirmation, below page will appear. Select the debit card & Provide last 4
digit & click Ok button.

44
Beneficiary will be added successfully. Now click on Back to Fund Transfer button to
Fund Transfer.

45
For VISA Instant Payment , after selecting the beneficiary, fill up the requirements
and press Next button.

46
Now Provide Transaction Password and Click on Request for Transfer button. The
transaction will be completed.

47
To get Fund transfer details, click on History Sub tab from fund transfer option.

48
Credit Card Bill Payment Procedure

49
For Credit Card details click on the Cards Home tab then click on the card number to
view particular card details.

50
After selecting the card number, system will show particular Current Statement
Details. Statement can be saved as PDF or Excel file.

51
For payment of credit card bills, first select Credit card payment sub tab. Payment
can be made by both BDT and USD currency.
There are three steps for payments, the first one is appear like follow-

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Select your credit card from dropdown & provide the necessary information & click
on Submit button.

53
The second step is as following, enter the transaction password & click on request for
transfer button to complete the payment.

54
After Submitting third step is following as Operation Successful message will appear
on the page. Confirmation can also be saved as PDF or Excel file by pressing Print
button.

55
For Other Credit Card Payment to add beneficiary for payment, fill up the
requirements and click on Add Button.

56
After Confirmation, below page will appear. Select the debit card & Provide last 4
digit & click Ok button.

57
Beneficiary will be added successfully. Now click on Back to payment button to pay
Credit card bills.

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Fill up the required information & then press Submit button.

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Now enter the transaction password & click on Request For Transfer button.

60
After successful payment Operation Successful message will appear. Confirmation
can also be saved as PDF or Excel file by pressing Print button.

61
To view card activity first select the Cards tab, then select the Card Activity sub tab.

62
For blocking the Credit card, first select the Cards tab and then select the Block
Credit Card sub tab. Also select the reason for blocking the card. And then press
Block button.

63
Bills Payment Procedure

64
For Bills Payment click on Bills Pay Tab which contains: Mobile Bill Payment, Internet
Bill Pay, Insurance Premium, Tuition Fee Payment, Club Payments.

65
For Mobile Bill Payment, Click on Bills pay option, then click on Mobile Bill Payment
sub tab. Then first select Add Beneficiary option

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To add beneficiary fill up all the required information and press Next button.

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After Confirmation, below page will appear. Select the debit card & Provide last 4
digit & click Ok button.

68
Beneficiary will be added successfully. Now click on Pay Mobile Bill/Top Up button to
pay Mobile Bill.

69
Please select beneficiary & press next button.

70
Fill up the required information & then press Next button.

71
Now enter the transaction password & click on Pay Now button.

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After successful payment this Operation Successful message will appear.

73
To delete beneficiary, click on Delete Beneficiary button and this page will appear
and fill up the information and then confirm.

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Beneficiary will be deleted successfully.

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For Internet Bill payment, to add beneficiary fill up required information and press
Next button.

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After Confirmation, below page will appear. Select the debit card & Provide last 4
digit & click Ok button.

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Beneficiary will be added successfully. Now click on Pay Internet Bill button.

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Fill up the required information & then press Next button.

79
After reviewing the required information now provide the transaction password &
click on Pay Now button.

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For Insurance Premium Payment, Click on Insurance Premium button.

81
To add beneficiary for insurance premium payment, click on Add Beneficiary Button.

82
Select the Company Name From Dropdown.

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Fill up the required information to add beneficiary & then press Next button.

84
After reviewing the information, click on Confirm button to register beneficiary.

85
After Confirmation, below page will appear. Select the debit card & Provide last 4
digit & click Ok button.

86
Beneficiary will be added successfully. Now click on Pay Insurance Premium button to pay
premium.

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On Insurance Premium page select the Nickname .

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Fill up the required information & then press Next button.

89
Now Provide the transaction password & click on Pay Now button.

90
After successful payment this confirmation message will appear.

91
To delete beneficiary, click on Delete Beneficiary button.

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Select the Nickname & click Next button.

93
Now, click on Confirm button to delete the beneficiary.

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Beneficiary will be deleted successfully.

95
For Club Payment, Click on Club Payments button. To add beneficiary, select the Club
name from Club Name dropdown.

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Fill up the required information to add beneficiary & then press Next button.

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Press Confirm Button, to add beneficiary.

98
After Confirmation, below page will appear. Select the debit card & Provide last 4
digit & click Ok button.

99
Beneficiary will be added successfully. Now click on Pay Club Bill button Payment.

100
For Club Bill Payment, after selecting the beneficiary, fill up the requirements and
press Next button.

101
Now Provide Transaction Password and Click on Pay Now button. The transaction
will be completed.

102
Service Request Procedure

103
For Activity Report click on service request of Activity report sub tab to view various
types of Activity.

104
After selecting the types of activity and fill up the requirements and then press
Submit button. The report can be saved as PDF format.

105
After submitting the selected types of Activity report, report will display in the
screen.

106
For Cheque stop request, click on Service request of cheque stop request sub tab and
select A/C Number and Cheque Number and fill up remarks. Then press Stop Cheque
button.

107
For Cheque Book Request, first click on Cheque Book Request sub tab from Service
Request tab. Then fill up the required information and press submit button.

108
For Cheque Book Request status, click on Cheque Book Request Status sub tab and
select Account Number and Press Submit button.

109
Retrieve User ID & Passwords

110
From Login Page, Please Select Forgot User ID/Password Button.

111
After Clicking, This Page Will Appear. On Selection Type Field, Select What You Want
to Retrieve, by Using Dropdown Menu .

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For User ID / Login Password, You Need to Fill Up These Credential Details Field
Correctly.

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After Clicking Submit Button, This Confirmation Page Will Appear.

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To Retrieve Transaction Password, After Login, You Need to Select Forgot Transaction
Password option from Service Request Tab.

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Now Please Fill Up These Credential Details Fields Accurately & Click on Submit
Button.

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After Clicking Submit Button, This Confirmation Page Will Appear.

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THANK YOU