The Future of Healthcare:

2022 Hospital
MOBILE TECHNOLOGY ELEVATES

Vision Study
PATIENT CARE, EMPOWERS CLINICIANS
AND ENHANCES WORKFLOWS
MOBILE TECHNOLOGY ELEVATES
PATIENT CARE, EMPOWERS CLINICIANS
AND ENHANCES WORKFLOWS

Presenter Name or Location

Chris Sullivan, Global Healthcare Practice Lead
Date
February 6, 2018
Zebra’s 2022 Global Hospital Vision Study

Clinical mobility is transforming care at healthcare facilities around

the world and is having a profound impact on nurses, doctors, IT
executives and patients. Zebra commissioned three global research
studies to better understand the role of technology in acute care
hospitals. The studies focused on nurse managers, IT decision
makers and recently hospitalized patients. The future of Healthcare
2022 Hospital Vision Study summarizes the results of this analysis.

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What is Clinical Mobility?

Clinical Mobility is the use of mobile devices

(such as handheld mobile computers,
tablets and mobile printers) by physicians,
nurses and other healthcare professionals
at the point-of-care.

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About the Study: All Respondents by Geography

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About the Study: Role and Patients By Age

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About the Study: Nurse Managers and IT
Executives

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An Evolving Healthcare
Ecosystem
From aging populations and staff
shortages to rising costs,
hospitals are under pressure
to support growing demand
with existing resources.
Worldwide, hospitals are
increasingly turning to
technology and automation to
reduce the strain on an already
fragile system.

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Polling Idea #1
• What is the number 1 factor driving clinical mobility investments in your hospital?
• A. Improve patient outcomes
• B. Increase staff workflow efficiency
• C. Reduce the cost of patient care
• D. Comply with new laws and regulations
• E. Optimize payer reimbursement

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Factors Driving Investment in Clinical Mobility

1 IMPROVE PATIENT OUTCOMES

2 INCREASE STAFF WORKFLOW EFFICIENCY

3 REDUCE THE COST OF PATIENT CARE

4 COMPLY WITH NEW LAWS AND REGULATIONS

5 OPTIMIZE PAYER REIMBURSEMENT (IN U.S. ONLY)

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Mobile Technology Delivers Meaningful
Improvements in Patient Care

CURRENT IMPACT OF MOBILE TECHNOLOGY

COST REDUCTION QUALITY IMPROVEMENT ENHANCED PATIENT SAFETY

55% 72% 61%

Of hospitals cite reduced Of hospitals highlight improved Of nurses report reduced medication
cost of patient care quality of patient care administration errors

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Expanding Use of Mobile Devices
• Hospitals are already realizing gains in
productivity by outfitting key personnel
with mobile devices
• The study revealed an increase in the
number of medical disciplines
embracing clinical mobility including
ER nurses, pharmacists and lab
technicians
• Rich applications, remote patient
monitoring and artificial intelligence will
enliven the daily work experience and
empower clinicians with greater insights.
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By 2020, Usage of Mobile Devices Expected to Grow up
to 40% for All Hospital Workers

2017 2022

65% 97% 53% 98%

BEDSIDE NURSE PHYSICIAN

53% 94% 42% 96%

EMERGENCY ROOM NURSE PHARMACIST, PHARMACY TECHNICIAN

38% 93% 52% 96%

INTENSIVE CARE NURSE LAB TECHNICIAN

36% 91% 52% 96%

OPERATING ROOM / CATH LAB NURSE PATIENT TRANSPORT
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REPORTED BY IT EXECUTIVES
Polling Idea #2
• What type of data do your clinicians currently access on mobile devices? (select all that
apply)
• A. Medical and drug database references
• B. Electronic Health Records (EHRs)
• C. Lab diagnostic results
• D. Picture archiving and communication system, medical imaging
• E. Predictive analytics

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 Nurses in 2022: As Mobile Device Use Increases, So Will
the Type of Data Accessed and Applications Used

DATA ACCESSED ON MOBILE DEVICES ALARMS/ALERTS ACCESSED ON MOBILE DEVICES

2022 2017

Medical and drug database references 92%

98% 98%
Electronic Health Records (EHRs) 91%
Patient 68% Electronic 52%
Monitoring Health Record
Lab diagnostic results 88% equipment notifications
Picture archiving and communication
system, medical imaging 76%
98% 97%
Predictive analytics 69% Remote patient
Monitoring and 33%
Biomedical 39% health tracking
devices information

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 Improving Staff Communication is Essential
COMMUNICATION AREAS NEEDING IMPROVEMENT

1. Nurse-to-physician communication

2. Nurse-to-nurse communication

Nurse call and patient monitoring

3.
alerts to mobile devices

Clinical decision support

4.
(real-time information)
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REPORTED BY NURSE MANAGERS
 Clinical Mobility Enhances Staff Communications
• Mobile devices enable nurses to spend more time at the
patient’s bedside
• Over 65% of nurse managers and IT executives cited
improved communication and collaboration as the primary
benefit of clinical mobility.

67% 50% 44% 42%

Improved staff Increased patient care Increased medical Improved information
communication focus and attentiveness workflow accuracy availability and point-of-
and collaboration (less non-critical interruptions) and precision care decision making

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REPORTED BY NURSE MANAGERS
 Intensifying Use of Mobile Communication Applications by 2022

99% 98% 97% 96% 94%

SECURE TEXT VOICE TAKING PICTURES TELEHEALTH VOICE
MESSAGING COMMUNICATION OF WOUNDS/ RECOGNITION/
SKIN CONDITIONS DICTATION

REPORTED BY NURSE MANAGERS 17

Clinical Mobility Elevates the Quality of Patient Care
• The benefits of clinical mobility in patient care are clear

• Mobile devices help nurses improve efficiency by increasing time at the bedside

61% 52% 46% 46%

Medication administration Specimen collection Patient care issues related to Preventable
errors labeling errors communication breakdowns medical errors

REPORTED BY NURSE MANAGERS 18

Barriers Ranked: Clinical Mobility is Vital But Must
Overcome Implementation Obstacles

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 Healthcare IT Leads the Transformation
• The role of the IT department is clearly evolving
• Current mobility policies are primarily created by hospital
administration, followed by IT management.
• Respondents expect this dynamic to shift with IT executives taking a
stronger leadership position in policy development rather than just
implementation.

REPORTED BY IT EXECUTIVES 20
The Consumerization of Healthcare
Emergence of Tech-Savvy Patients

• Society’s adoption of technology is driving the digitization of hospital services

• The presence of technology in treatment instills patient confidence.

• 70% of patients saw their clinician using a mobile device in their care

• 77% felt positive about the experience.

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Patients are Becoming Active Participants in Their Healthcare

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Clinical Mobility Investments by 2022

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The Most Transformative Technology Trends

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Polling Idea #3
• What RTLS (real-time locationing system) applications are currently in use by your
hospital?
• A. Patient tracking
• B. Specimen chain of custody
• C. Medical device locationing
• D. Equipment locationing
• E. Staff operational efficiency
• F. We do not currently utilize RTLS

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Streamlining Hospital Operations
Hospitals are large, complex facilities
and keeping track of assets, staff and
patients is a daunting challenge

• To curtail losses and increase visibility,

hospitals are adopting Real-Time
Locationing Systems (RTLS) and mobile
computing to track the geographic location
of key equipment and workers

REPORTED BY IT EXECUTIVES 26
 THANK YOU
Chris Sullivan | Global Healthcare Practice Lead
www.zebra.com/healthcare
©2017 ZIH Corp and/or its affiliates. All rights reserved. ZEBRA and the stylized Zebra head are trademarks of ZIH Corp, registered in many jurisdictions worldwide.
All other trademarks are the property of their respective owners.
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REVOLUTIONARY
SCANNERS

CLINICAL MOBILITY

Zebra’s connected mobile computers

and printers provide clinicians with a
walking command center of
Communication, Data Capture, Data MOBILE
Retrieval and Workflow Optimization COMPUTERS
capabilities. TABLETS

MOBILE
PRINTERS
Backed by a suite of scanners,
tablets and services, clinicians have a
cohesive, mobile and enterprise
effective system of care.

SOFTWARE
& SERVICES
QUESTIONS?

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