Professional Documents
Culture Documents
Context
This supplier performance scorecard tool provides a high-level summary of the performance of the supplier across a number
of key performance areas
This is linked to the 'KPI Template' and should contain the same KPI's defined when creating the KPI template.
The list of areas and KPIs in the 'Supplier Scorecard' tab of this tool can be changed to match the agency's requirements
Instructions
1 Open the 'Supplier Scorecard' tab and input the standard data at the top of the sheet relating to the supplier, contract,
month that the review is happening and year.
2 Identify and list all the KPIs to be measured for the supplier and change the data within the Area, KPI, Target and Purpose
to reflect the KPIs that are to be measured for the supplier.
3 In the 'supplier scorecard' tab there is the table heading 'acceptable score'. Assign an acceptable target for the supplier to
achieve in the cells below this heading for each specific KPI area
Data to be
completed
4 On a monthly basis record the suppliers score and compare it to the target to understand their performance
x% of Goods or services are provided on date/time required Count of orders that are received later than expected or
Delivery On time required delivery time
Count of orders that are received defective and unable to be
Secure/no damage Less than x% of goods/services are defective on receipt by used
Count of rejected invoices as a consequence of incorrect
To Contract All goods/services are invoiced at contracted rate or less pricing
Cost
To industry benchmark Price paid is at industry/market benchmark +/- 2% Periodic industry benchmark of all unit pricing
The list of areas and KPIs within the "Supplier Count of urgent orders attended to within customer
Scorecard" tab of this tool can be changed to Supplier attends to urgent orders x% of time expectations
Customer service match the agency's requirements
Supplier actively manages and reports to Vic govt that Presentation of information demonstrating active mitigation
Risk is managed known risks are mitigated of known risks
Presentation of CSR plan that aligns to Government policy
Alignment to Vic Govt CSR Supplier knows Vic Govt CSR policy and public position
Social/environmental position
responsibility Supplier actively manages and reports to Vic Govt that own Presentation of action plan demonstrating clear
Management of CSR Agenda CSR policy is managed and effective management of CSR responsibilities
Contract value
Spend this month
Spend YTD
Contract life spend
Suppliers share of
category spend
Issues - resolved
Issues unresolved
Change requests
KPI and supplier performance scorecard
Month Year
Variance from
Purpose Acceptable score Score this month Trend
acceptable score
In full
Delivery On time
Secure/no damage
To contract
Cost
To industry benchmark
Responsive to needs
Customer service
Issue resolution
Open the 'supplier scorecard' tab and input the standard data at the top
of the sheet relating to the supplier, contract, month that the review is
Innovation happening and year
Creative solutions
Risk is known
Risk
Risk is managed
varian ce fro m acce ptab le sco re
NOTE: The graph requires two months of data to show a trend. If the Area & KPI
descriptions are changed in the "Supplier Scorecard" this must be reflected in the scorecard tracking
Supplier
"Historical Tracking" sheet
12
In full
On time
10
Secure/no damage
8 To contract
To industry benchmark
6
Responsive to needs
4 Issue resolution
Creative solutions
2
Risk is known
Risk is managed
0
Month
Creative solutions
2
Risk is known
Risk is managed
0
Month