Professional Documents
Culture Documents
ANNUAL REPORT
Budget Overview 6
Legislative Appropriations 7
The mission of the Division is to promote opportunities and provide supports for persons with
disabilities to lead self-determined lives, which is the guiding ideology through which all our
decision making is based. The Division has accomplished much in the last fiscal year through
collaboration with stakeholders. Some highlights include: serving 5,650 individuals statewide,
bringing 278 people into services, implementing the school to work grant, partnering with
providers for transformation, providing training to law enforcement regarding people with
disabilities, and providing temporary supports to many people waiting for services. This year was
another example of outstanding collaboration and coordination between our many stakeholders,
partner organizations, advocacy groups, and contracted providers.
Going forward, the Division is working with the Department of Health and other stakeholders to
implement the "settings rule". We are committed to adjusting our policies to ensure people
receiving our services are fully integrated within the community they reside, and not systemically
limited in their ability to lead self-determined lives. The Division is also working on MySteps,
intended for individuals in services, people on the waiting list, and people interested in applying
for services. This application will provide people receiving services more control and awareness
about the supports they are receiving, will allow people to apply for services online, and many
other exciting features as requested by stakeholders. This is anticipated to be deployed during
2018.
I want to thank our staff, the Utah State Developmental Center, the Disability Advisory Council,
people we serve, their families, providers, support coordinators, and other stakeholders for an
exceptional year. We appreciate your trust and confidence in the Division and are committed to
continuing to improve upon our practices and provide the best possible supports for the people
we serve.
Sincerely,
Angella D. Pinna
LEARN MORE! You can find more information about highlights from 2017 through
our many interactive dashboards found here: www.dspd.utah.gov/dashboard/
Utah State
Division of Services for Developmental Center
People with Disabilities
QUALITY
SERVICES MANAGEMENT
Reviews and approves initial budgets, Ensures contract standards are maintained
requests for additional funding for Persons with contracted providers through annual
in services, agency transfers, and crisis reviews
assistance Completes the National Core Indicator
Performs assessments for individuals with satisfaction surveys and visits people in
disabilities including the comprehensive their homes to assess service provisions
brain injury assessment, supports intensity and satisfaction
scale, annual eligibility, and level of care Reviews and follows up on incident
Manages three waivers for individuals with reporting and provides quarterly
disabilities including those with acquired newsletters for Division stakeholders
brain injuries, Physical disabilities, and Responds to constituent concerns
Intellectual Disabilities or related involving providers and support
conditions. coordinators to ensure needs are being
met
$236.2 M (79.3%)
Operating Budgets
COMMUNITY SUPPORTS WAIVER
Private Contractors
$40.4 M (13.5%)
UTAH STATE DEVELOPMENTAL CENTER (USDC)
$297,969,073
$270,878,269
$243,774,872
$225,358,786
$214,915,096
$897,000 $5,000,000
When a child is eligible for both DSPD and Since the 2015 General Legislative Session,
DCFS/DJJS services, DCFS/DJJS will pay the Division has received ongoing
for the state-funded portion of the waiver appropriations to help improve wages for
services needed for the child to receive the direct care staff. Through comparative
federal match. This continues until the child study, DSPD determined that wages for
is 18 years of age and funding is direct care staff were insufficient to retain
transitioned from DCFS/DJJS to DSPD. For and attract high-quality staff compared to
FY 2017, DSPD identified 41 people aging entry wages in other service industries.
out and was appropriated $897,000 in These workers are responsible for the
funding. provision of services to protect the health
and safety of the vulnerable people served
by DSPD.
$1,734,600 $1,250,000
In order for DSPD to receive the federal For two years, DSPD received one-time
match for service providers under the waiting list appropriations for ongoing
Medicaid waiver programs, additional services. In FY 2017, DSPD was
health and safety service needs of appropriated $1,250,000 in ongoing funds
individuals already receiving DSPD services to maintain the services for the 223 people.
must be met. For FY 2017, DSPD was No new people were funded with this
appropriated $1,734,600 ongoing to meet appropriation, it only corrected the
additional service needs for this fiscal year. structural imbalance from one-time funding
Each request for services (RFS) undergoes a in FY 2015 and FY 2016.
comprehensive review by the DSPD RFS
committee before being approved.
LEARN MORE! You can find out more
information on DSPD's Legislative
Appropriations by visiting:
www.dspd.utah.gov/legislative-info/
George's Story
George is a 62 year old man who suffered a traumatic brain injury in 1975. Prior to the injury, he
lived in another state, worked full time for Public Works in construction, and lived on his own in an
apartment. After the injury, George lost his job and had to apply for social security benefits which
took two years to obtain. He lost his apartment during this period and found himself homeless. He
slept in tents on the street and moved from state to state. While he was experiencing
homelessness, he was attacked two different times which required hospitalization. He also had his
personal items stolen while he slept, including his identification and social security cards. George
was afraid most of the time, in addition to being hungry and cold.
After being homeless for eight years, George moved to Utah and sought help from the Division. It
was determined that he was eligible for services, and with help from several DSPD employees, he
was approved for supports. Shortly after, he moved into his own apartment. George is happy to be
settled in his own place and feels safe. He stated, "people do not understand how important the
basics like food and shelter are for someone to be able to have self-worth and dignity."
When asked what he was looking forward to in his future he said, "I just want to take time to
appreciate the things I have now. I want to start another stamp collection and I enjoy reading. I
would like to get a passport someday and travel. But for now, I want to volunteer and give back to
the community for all the things I have received. Life is good."
6,000 5,650
5,000
4,000
3,000 2,752
2,000
1,000
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Served Waiting
* Note: 105 people are transitioning into services, and have not yet had eligibility determined.
Female 38.6%
Male 61.4%
Age:
18-29 29.6%
30-39 20.6%
40-49 15.5%
50+ 18.8%
77.3% 85.3%
2.3% 1.3%
2.6% 1.6%
61.4%
1.7%
17.8% 2.1%
8.0%
LEARN MORE! Find more information on demographics of the population that the Division serves, and those
who are waiting for services, on our interactive dashboard: www.dspd.utah.gov/dspd-demographics/
Spina Bifida
1.3%
Congenital
Anomalies
Unspecified 2.0%
Injury
2.9% 2.4%
Moderate
Epilepsy
26.8%
Profound 3.0% Other
10.7% 4.2%
Pervasive Cerebral Palsy
Severe Development Chromosomal 15.5%
4.5% Anomolies
16.6%
7.9%
Quadriplegia
Head Injury 50.0%
30.4%
Other
23.0%
Stroke Paraplegia
2.7%
6.2%
Laceration Other
4.7%
Multiple 15.4%
Disease Schlerosis
8.1% Concussion 7.7%
18.2% Cerebral Muscular
Hemorrhage Palsy Dystrophy
12.8%
9.2% 11.5%
NEW RECIPIENTS
18 and Over 57.6% Female 34.4%
Services Received
Day Supports 223
Behavior Consultation 184
Transportation 165
Respite 124
People
3,000
2,752
2,000
1,000
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
16.3%
7.3%
4.5%
r k n g s
o i t y e ri i c e
d W e u n rok r v
t e n c m B S e
o r de m ice it e
p p en o
C rv s p
Su d ep S e R e
In
Respite Services
201 people served
Respite services provide relief to the person's caregiver and helps to alleviate some of
the burden the caregiver feels while caring for their family member with a disability.
Service Groupings
2,000
1,500 Residential
Supports
In-Home Self-
Administered
1,000 In-Home Provider-
Based
Host Home/
Professional Parent
Supported Employment
vs. Day Supports
3,000
Supported Employment
2,000 Day Supports
1,000
Host
Home/Professional 62.4% 19.3% 18.3%
Parent Services
$30,000
$20,000
$10,000
8.2%
$0
Day Supports
Day Supports include daytime supervision and services People: Avg Age:
to develop and maintain self-help, community living, 2,724 36.8
social, and communication skills. These services are
intended to provide a structured programmatic setting Avg Annual Avg Annual
where people can gather during the day. This service is Total Cost: State Cost:
offered either as a group or one-on-one. $61,436 $18,440
In 2011, the Utah Legislature passed House Bill 240 which requires the Division to prioritize
"providing services that assist an eligible person in obtaining and retaining meaningful and
gainful employment." Those changes are codified in Section 62A-5-103.5. To view the contents
of the Utah Employment First Priority Bill, you can visit the Utah State Legislature website at
http://le.utah.gov/~2011/bills/static/HB0240.html
1,000 938
500
193
Percent Average
Employed Hourly Wage
48.8% $7.98
15.3 $1,239
300 277
264
183
200
129
100
0
2011 2012 2013 2014 2015 2016 2017
Jon's Story
Jon is a fun loving guy that enjoys going out and everything involved with
sports. He hasn't worked much, however, this recently changed when Jon
expressed a desire to be employed. Through his own effort and persistence,
Jon was able to get a job interview, which resulted in him getting hired at a
local Wendy’s. Anyone who knows Jon can see a positive change in his
demeanor since beginning his job. He always talks about how excited he is
to work. Additionally, being employed has helped him behave more
appropriately. Jon's work gives him a sense of pride and a way to be involved
in the community. He is also able to earn money for fun activities that he
enjoys doing.
47.3
Male 61.7%
206
Female 38.3% Arrivals: Closures:
17 18
Moderate Severe
USDC Respite Days per Month Profound Unknown
30
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Gordon's Story
Gordon is an awesome singer! He knows many nouns and colors, and can
combine signs into phrases such as, "I want green shoes please." Staff at
USDC have been targeting functional verb phrases as well, such as "walk to
the laundry" or "go to work." He has made such great progress on the 14
verb phrases they have been working on, that staff added six more. These
new phrases were selected after consulting Gordon's staff to determine
what would be helpful for him to communicate better. New phrases include
things like "watch for cars" and "wait your turn."
Brian's Story
Brian has been working with the employment program at USDC, focusing
on the discovery process and job skill development. He has been working on
doing tasks correctly, being dependable, and discovering which tasks he
does and does not enjoy. Some of the jobs he has done at USDC to grow his
skills including contract work, box recycling, shredding, vacuuming, metal
recycling, landscaping, and many others. Currently, he is working at
Clementine Farms where he is cleaning up after 10 horses daily. He has built
a relationship with some of the horses and enjoys bringing them apples to
eat while he cleans their areas. Brian also works at the USDC service station
where he cleans around the gas pumps, pulls weeds, and takes out the trash.
He enjoys this environment and does a great job keeping the place looking
nice. Brian has a goal of having a community-based job one day and is
working hard to achieve this.
158 54 3
Traditional Provider Support Coordination Fiscal Agent
Companies Companies Providers
Provider Transformation
Provider Transformation is the process of shifting services away from segregated, sheltered work and
non-work programs towards competitive integrated employment in inclusive settings. It
encompasses attitude changes, financing, services, and staffing that is necessary for agencies to
support competitive integrated work. The Division has been working with providers for the past two
years on Transformation, which has been largely successful. This is still in pilot stages, so only two
providers are chosen each year to participate over a two year period.
During the first year of the transformation process, providers go through a self-assessment that helps
demonstrate the agency's readiness, resources, and orientation to transformation. In the second year,
providers implement action items identified in self-assessment, measure data and outcomes, and
continue to receive technical assistance from experts. After completing both years, the providers can
act as advisers to other provider agencies going through the transformation process.
Year 1 Participants
Community Treatment Alternative (CTA)
Work Activity Center (WAC)
Year 2 Participants
Chrysalis
Pioneer Adult Rehabilitation Center (PARC)
Year 3 Participants
Cache Employment & Training Center
North Eastern Services (NES)
98.6% 98.2%
Fiscal Compliance of Contract Non-Fiscal Compliance of Contract
71.6%
Minor
81.0%
28.4%
Significant
17.7%
Major
1.3%
Yes No
Plan of Correction
Minor:
Issues do not negatively impact client wellbeing or jeopardize funding. Minor corrective
actions are typically related to poor documentation or late reporting. In these cases, the issues are
immediately addressed for the person, but documentation is lacking or turned in after deadlines
have passed.
Significant:
Issues, in general, are non-compliance with directives, contract requirements, or
rules, that result in inadequate treatment or that have the potential to jeopardize the well-being of
a person. This could be the result of failure to implement plans of correction for minor contract
issues. Significant issues do not put the person in immediate danger.
Major:
Issues pose an imminent danger to the person's health and safety, or an imminent risk to
the person or other people. Major issues become sanctions if not resolved within a specified
timeframe.
LEARN MORE! You can find out more information about National Core Indicators and how Utah
ranks against the nation through our NCI dashboard: www.dspd.utah.gov/dashboard/
Sandra Asbury
Employment Opportunity Award
The Sandra Asbury Employment Opportunity Award recognizes providers or support coordinators who are
innovators in employment opportunities for people with disabilities.
Visit www.dspd.utah.gov/dashboard/
Visit www.dspd.utah.gov/about-dspd/
Likes their day program or 89% 90% 82% 88% 86% 90% 63% 57%
regular activity
Staff come when they are
supposed to 94% 93% 90% 94% 93% 94% 96% 93%
Staff treat person with respect 92% 93% 89% 93% 92% 93% 93% 92%
Staff have adequate training to 94% 92% 93% 93% 91% 92% 94% 90%
meet person's needs
Person uses a self-directed 22% 11% 20% 8% 26% 10% 23% 10%
supports option
Always has a way to get places
they want to go 84% 83% 82% 84% 80% 84%% 82% 83%
Person helped make service 91% 85% 91% 87% 87% 87% 91% 75%
plan