Dear Sir/Madam,

Hi, good day. This survey is conducted as my research project “A STUDY ON CUSTOMER
RELATIONSHIP MANAGEMENT TOWARDS CAR LOAN IN SUNDARAM
FINANCE”. This will be submitted as a part of master of business administration in D.G
Vaishnav College. All the responses to this survey will be maintained confidentially and used for
academic purpose only. Thank you for your value co-operation and assistance.

By
Ranjith.N

Name (Optional)

Your answer
1. Age
o 25 –30
o 31 -40
o 41 – 50
o above 51
2. Gender
o Male
o Female
3. Occupation
o business
o salaried
o Other:
4. Annual Income
o <50000
o 50001 – 100000
o 100001 – 150000
o >200000
5. Marital status
o Married
o Unmarried
6. To what extent are you satisfied with the explanation of input given by sales
executive?
o Highly satisfied
o Satisfied
o Neutral
o Dissatisfied
o Highly dissatisfied
7. How much are you satisfied with overall communication of the company?
o Highly satisfied
o Satisfied
o Neutral
o Dissatisfied
o Highly dissatisfied
8. Do you agree the loan procedures of the company
o Highly satisfied
o Satisfied
o Neutral
o Dissatisfied
o Highly dissatisfied
9. Are you able to believe the information you receive from the sales executives?
o I can almost always believe it
o I can usually believe it
o I can believe it about half the time
o I usually can’t believe it
10. How much are you satisfied with the Prompt service by the sales executives?
o Highly satisfied
o Satisfied
o Neutral
o Dissatisfied
o Highly dissatisfied
11. To what extend are you satisfied with the range of services given by the company?
o Highly satisfied
o Satisfied
o Neutral
o Dissatisfied
o Highly dissatisfied
12. How much are you satisfied with the Knowledge of sales executive on loan
producers?
o Highly satisfied
o Satisfied
o Neutral
o Dissatisfied
o Highly dissatisfied
13. To what extend are you satisfied with the sales executive interest in solving your
problems?
o Highly satisfied
o Satisfied
o Neutral
o Dissatisfied
o Highly dissatisfied
14. Does the company give service on promised time?
o Yes
o No
15. Does the Company delivered right service at first time?
o Yes
o No
o Other:

16. Is there any difference between actual and promised service delivery?
o Yes
o No
17. How much are you satisfied with the company, in knowing the needs of customer?
o Highly satisfied
o Satisfied
o Neutral
o Dissatisfied
o Highly dissatisfied
18. Does the company provide service as per your expectations?
o Yes
o No
19. Are you satisfied with the rate of interest charged by the sundaram finance?
o Highly satisfied
o Satisfied
o Neutral
o Dissatisfied
o Highly dissatisfied
20. Are you satisfied with the time taken for the process of
sanctioning loan?
o Highly satisfied
o Satisfied
o Neutral
o Dissatisfied
o Highly dissatisfied

21. Are you satisfied with the overall service provided by the sundaram finance from
the time of inception of loan till the last payment of the loan?
o Highly Satisfied
o Satisfied
o Neutral
o Dissatisfied
o Highly dissatisfied