CHAPTER – I

1.1 INTRODUCTION
Cargo Partners Logistics is one of the leading shipping agencies in India. It is
known for best service proving industry. In this type of service providing Industry supply
chain management is a major part in transit of the goods and its maintenance of the
warehouse and how it is effectively transferred the goods from the suppliers to customers.
The present study is about the supply chain management in Cargo Partners logistics.

The primary task of the study is to analyze the overall performance of the supply
chain management. It is also done to search for the problems faced in each and every
chain of goods movements, and to effectively handle in the situations where the
movement of goods is stopped due to various reasons such as:

 Improper packing of goods.

 Due to any climatic variations during the transit.
 Due to the delay in arrival of the goods.
 Due to improper maintenance in the warehousing.

To also find out the various levels of the flow of channels through which the
goods are transferred from the suppliers to the dealers and then delivered to the
customers.

This study gives a brief report of the logistics management and the challenges
faced through the company in the movement of various goods through different modes
and their maintenance capabilities.

1
SUPPLY CHAIN MANAGEMENT

“ A Supply chain is a network of facilities and distribution options that performs

the function of procurement of materials transformation of these materials into
intermediate and finished products, and the distribution of these finished products to
customers”

Introduction to Supply Chain Management

If your company makes a product from parts purchased from suppliers, and those
products are sold to customers, then you have a supply chain. Some supply chains are
simple, while others are rather complicated. The complexity of the supply chain will vary
with the size of the business and the intricacy and numbers of items that are
manufactured.

Elements of the Supply Chain

A simple supply chain is made up of several elements that are linked by the movement of
products along it. The supply chain starts and ends with the customer.

• Customer: The customer starts the chain of events when they decide to purchase
a product that has been offered for sale by a company. The customer contacts the
sales department of the company, which enters the sales order for a specific quantity
to be delivered on a specific date. If the product has to be manufactured, the sales
order will include a requirement that needs to be fulfilled by the production facility.

• Planning: The requirement triggered by the customer’s sales order will be

combined with other orders. The planning department will create a production plan
to produce the products to fulfill the customer’s orders. To manufacture the products
the company will then have to purchase the raw materials needed.

• Purchasing: The purchasing department receives a list of raw materials and

services required by the production department to complete the customer’s orders.
The purchasing department sends purchase orders to selected suppliers to deliver the
necessary raw materials to the manufacturing site on the required date.

• Inventory: The raw materials are received from the suppliers, checked for quality
and accuracy and moved into the warehouse. The supplier will then send an invoice
to the company for the items they delivered. The raw materials are stored until they
are required by the production department.

2
 • Production: Based on a production plan, the raw materials are moved inventory
to the production area. The finished products ordered by the customer are
manufactured using the raw materials purchased from suppliers. After the items have
been completed and tested, they are stored back in the warehouse prior to delivery to
the customer.

• Transportation: When the finished product arrives in the warehouse, the

shipping department determines the most efficient method to ship the products so
that they are delivered on or before the date specified by the customer. When the
goods are received by the customer, the company will send an invoice for the
delivered products.

Supply Chain Management

To ensure that the supply chain is operating as efficient as possible and generating the
highest level of customer satisfaction at the lowest cost, companies have adopted Supply
Chain Management processes and associated technology. Supply Chain Management has
three levels of activities that different parts of the company will focus on: strategic;
tactical; and operational.

• Strategic: At this level, company management will be looking to high level

strategic decisions concerning the whole organization, such as the size and location
of manufacturing sites, partnerships with suppliers, products to be manufactured and
sales markets.

• Tactical: Tactical decisions focus on adopting measures that will produce cost
benefits such as using industry best practices, developing a purchasing strategy with
favored suppliers, working with logistics companies to develop cost effect
transportation and developing warehouse strategies to reduce the cost of storing
inventory.

• Operational: Decisions at this level are made each day in businesses that affect
how the products move along the supply chain. Operational decisions involve
making schedule changes to production, purchasing agreements with suppliers,
taking orders from customers and moving products in the warehouse.

3
1.2. COMPANY PROFILE

CARGO PARTNER AG, a Global Logistics company located at Fischamend, near the
Vienna Airport – Austria, is engaged in Airfreight and Ocean freight activities.

Mission
Cargo Partner specializes in the global shipping of AIR and SEAFRIEGHT
including all proceeding and following services. Geographically the company is based in
Central and Eastern Europe but operates worldwide.

Starting out as regional provider, time defined air and sea cargo products,
continuous tracking & tracing via internet as well as straight forward transparent
calculations have made cargo partner an international freighter acting worldwide.

E- Business is the living reality, which the company strives to improve and refine
every day.

The company is very proud of the professional and successful attitude of

employees who live up to company’s slogan “We take it personally”. This attitude is
also acknowledged by the business partners who acknowledge the friendly, professional
and efficient cooperation.

Cargo Partner defines its services by very important claim “passion for
excellence” company’s intention is to be the most friendly, innovational and proactive
provider.

4
HISTORY

 1983 - Beginning of AIR CARGO activities in Austria

 1985 - Commencing SEA CARGO services in Austria
 1990 - AIR CARGO PARTNER / SEA CARGO PARTNER in Austria
 1993 - Czech Republic and Slovakia
 1994 - Hungary
 1996 - Slovenia and Croatia
 1998 - Paland
 2000 - Germany and Romania
 2003 - Slovakia (Kosice), Slovenia (Koper), China ( Shanghai)
 2004 - Belgrade & Novi Sad (Serbia & Montenegro)
 2005-06 - Hong Kong, China, Taiwan, Netherlands & Ukraine
 2007 - India

Cargo Partner is EURO 198 Million Company opened its doors to the public on
September 21, 2006. All activities of the entire Cargo Partner Group are controlled and
coordinated at the headquarter in Fischamend. The numbers for the past business year
are an impressive – 70,000 tons of air cargo & 480,000 tons of sea cargo.
As a business group, CARGO PATNER derives its competitive advantage
through its core competency – sustainable service. It is unique service with which it
creates wealth for the GROUP and its stakeholders. The quality of services are defined
by the claim ‘The Passion For Excellence” and company’s slogan “ We Take It
Personality”
It goes without saying that CARGO PARTNER is an independent and flexible
logistics PARTNER ready to meet its clients’ needs on a very notice with special focus
on personalized attention. It also goes without saying that CARGO PARTNER will
provide product-specific logistics services to all customers. Reliable Solutions and an
excellent network in central and Eastern Europe since 1993 and Western Europe
since 1999 with focus on Asian sub-continent, set Cargo Partner’s services apart.

5
 Expansion Plan In Asia

The successful expansion of Cargo Partner covering 2 big countries – India with
own offices at 9 major cities & also Greater China with own offices. Apart from
Europe, India & China in Asia, cargo partner has its own offices in Hong Kong and US.
Rest of the world, the company is dealing with, are through the best of agents.

Cargo Partner Logistics India Pvt. Ltd

Is a 100% subsidiary of Cargo Partner Group incorporated in October 2006 with

its Headquarter at Kolkata. Within a span of 3 months, CPLI has set up 9 branch
offices at Delhi, Panipat, Mumbai, Pune, Chennai, Bangalore, Coimbatore &
Hyderabad besides Kolkata and positioned 60 professionals.

Cargo Partner Logistics India would be handling the following activities:

Air Imports
Air Exports
Custom Clearance
Ocean Import & Exports
Door to Door
Supply Chain Logistics
Road Transportation
Project Cargo

The company is geared up to handle exports & imports from any corner of the
world into India and vice versa.

IT Infrastructure

The latest IT network of Cargo Partner AG, is under implementation in India and
very soon all the offices in India would be directly connected to Cargo Partner network

6
globally. Thus CP India will be able to extend global networking from one platform &
customers’ services will be upgraded substantially.

The Future

CARGO PARTNER Logistics India Pvt. Ltd. Ltd under leadership of

Mr. Aloke Sinha as the Managing Director with its Corporate Office at Kolkata, is
working towards building a global competitive advantage, capturing new markers and
financial opportunities by meeting challenges through constant innovation and integration
of sustainable business performance in planning, management and measurement systems.
We at CARGO PARTNER INDIA, are very fortunate at connect with a
handful of some remarkable people those who play a very important role in creating a
profile of services where diversity is still celebrated.

1.3 OBJECTIVES OF THE STUDY

 To study on supply chain maintenance management in cargo Partners logistics.

 To analyze the problems relating to the supply chain management.

 To analyze the effective handling of goods from supplier to consumer.

 To identify the distribution channel.

 To analyze the problem related to inventory control.

7
1.4 SCOPE OF THE STUDY

Logistics is important to recognize the importance of a dynamic balance between

the minute details and the main elements involved in a product. The Role of Logistics is

to maintain that balance. Once the firm realizes the importance of logistics it is necessary

that the firm make full and efficient use of logistics. The first step is to create a buyer

value for the customer and a strategic value for the firm.

The customer is the most important asset for a company. He drives the entire

supply chain including manufacturing, marketing and logistics. Hence it is important for

a firm to have a clear understanding of what the customer demands and to keep up to the

customer’s expectations. Once a company has a clear understanding of its customer’s

requirements it must device a strategy on how to use logistics to achieve it.

1.5 Limitation of the study

 The period of the study very short so more information will

not able to collect.

 The management hesitated to give more information.

 Employees are busy in the work. So it very difficult to

interact with all the employees.

8
 CHAPTER – II
Literature Review
1. Author:

Joakim Almén; Anders Rosqvist;

Year - [2008]

Keywords:

supply chain disruption; crisis preparedness; enterprise risk management; business

recovery; crisis management; emergency response; BCM Evaluation Model; Business
continuity management; business continuity planning; risk; crisis; Risk Management and
Safety engineering; Riskhantering; Technology and Engineering;

ABSTRACT:

Major businesses today involves complex supply chains with world-wide

sourcing and marketing which create new risks for both the individual enterprise and the
society at large. Supply chain disruptions are seen as the primary threat to a company's
revenue driver. To be able to cope with undesired events, companies need to review their
business continuity management (BCM).To increase the knowledge of effective BCM,
this thesis develops and presents a model for evaluating the level of BCM within a
company, The BCM Evaluation Model.

The model is a self-assessment questionnaire to be used at site level which can give
management and insurance companies an indication of what needs to be improved to
reduce the potential negative business profit impact from a disruption somewhere in the
supply chain.The study involves a lens with factors based on a literature survey.
Documented cases were then examined through the lens to find key factors for effective
BCM. The model was validated through a test on six company affiliates together with

9
expert opinions.

2. Author:

Mette Eisensö; Liselott Dahl;

Year - [2007]

Keywords:

Just-in-time JIT ; /about//; Vendor Managed Inventory VMI ; /about//; supplier selection;
/about//; Supply Chain Management;

ABSTRACT:

For many retailers, manufacturers, and wholesalers, inventory is their single

largest investments of corporate assets. Problems such as stock-outs and bullwhip effect
due to sales fluctuation and poor visibility are normal for manufactures. Unnecessary
activities, in the purchasing process internally and externally, such as double order
handling, cost both money and time.

It is widely known that firms no longer can compete effectively in isolation of their
suppliers and other entities. The future success of many businesses depends on co-
operation and the co-ordination of efforts; making Supply Chain Management important.
JIT and VMI are two of the philosophies that have been used to update supply chain
relationships and management. By recognising your own supply weaknesses, the need for
a supply strategy and a purchasing portfolio which classify suppliers emerges.

There is an interest in examining what possible benefits and drawbacks, JIT and VMI
collaboration can bring and how they differ from each other. In order to have a successful
collaboration and implementation, it is important to know what basis to choose suppliers
on and understand what needs to be in place, internally and externally, before starting
either a JIT or VMI relationship with different suppliers.

An inductive method was used in order to transform the literature review into a case
study research. Explanatory and exploratory strategy was combined as well as qualitative
and quantitative data collection such as oral interviews and written questionnaires. The

10
case study was carried out at an accessory purchasing department at a large production
company referred to as the “Focal company” in this thesis. Also, participating in the
study were selected suppliers of the Focal company.

The literature review and the case study data was analysed which led to the results that:

• JIT and VMI can shorten lead time, improve quality and relationships if used properly,
otherwise it can lead to increased inventory levels.

• Key factors for enabeling JIT and VMI are common goals, management commitment,
accurate information and suitable software systems.

• Suitable suppliers for JIT and VMI are companies that have equal dependency and/or
have interdependency and are willing and able to contribute to the competitive advantage
of the buying firm.

• Supplier selection criteria are price, quality, delivery, flexibility, reliability

organizational culture, structure and strategy.

• Implementation of JIT is not an option today at the Focal company.

• With a few IT-system updates, a little bit of education and training the Focal company
and most of the suppliers in this study are ready for VMI.

• Because of the good balance of power and dependence in the relationships between the
Focal company and their suppliers there is a good chance of a successful outcome.

• The Focal company’s rating criteria are well correlating with the literatures findings,
which further support that they are ready to select suppliers for integrated relationships.

CHAPTER – III

3.1 RESEARCH METHODOLOGY

INTRODUCTION

11
 Research is a systemized effort in gain knowledge. It can also be referred
to as ‘THE SEARCH OF KNOWLEDGE’. Research methodology is a technique used to
systematically solve a research problem. It helps the researcher to know which research
method and analysis could be utilized to bring out a possible solution for a research
problem. The researcher should know why a particular technique to the project.

3.1. TYPE OF RESEARCH

The type of research design used in this project was the descriptive
research. Because, it helps to describe the characteristics of a particular group of people,
working within a company. The characteristics of a work group may differ in many ways
in different companies. Each group may have separate reasons for exhibiting such
characteristics within the company. The descriptive study was carried out to seek these
reasons. Careful design of descriptive studies was necessary to ensure that complete
interpretation of the situation and to ensure minimum bias in the collection of data.

3.1.1 SOURCES OF INFORMATION

It is necessary for every research to have both primary data and secondary
data, without which the research would be inefficient, In this research the primary data
was collected by means of a structured questionnaire. The questionnaire consisted of
twenty-nine questions inquiring various factors related to their Welfare measures in
Cargo Partners Logistics.
The secondary data was collected through company profile, journals,
websites and other database of the company. All these data were helpful in carrying out
the analysis.

3.2 DATA SOURCES

The source from where data can be acquired is known as data source.
Other researchers did data collection with a review of previous research. In this there are
basically two method of collection of data.

12
  Primary data collection
 Secondary data collection.

3.2.1 PRIMARY DATA

Primary data is the first hand information, which the researcher gets from
the population. The tool for collecting primary data is “Questionnaire”. These data are
collected directly from the employees of Cargo Partner Logistics.

3.2.2 SECONDARY DATA

The secondary data was collected through company profile, journals,

websites and other databases of the company. All these data were helpful in carrying out
the analysis.

3.2.3 DATA INSTRUMENT

The tool used for collecting the primary data is “ Questionnaire”. The
questionnaire was used to collect the bulk of data. Questionnaire is the set of questions
put forward for the employees to answer. The required data was collected by using open-
ended and close –ended questions. This is a preferred technique for collecting the primary
data. Any doubts raised were cleared immediately.

3.3 SAMPLING TECHNIQUE

Sample design lays down all the details to be included in a sample. It is a

definite plan for obtaining a sample from a given population. The sampling techniques
used were the simple random sampling. It was the method by which each number of the
population had a chance of being selected.

3.4 RESEARCH DESIGN

13
 Research design acts as the blueprint for the research by using this
framework the researcher moves step by step in to the research process. It constitutes the
basic forms for the collection, measurement and analysis of data. Research design stands
for the advanced planning of the methods to be adopted for collection of relevant data.
Moreover it explains about the techniques to be used in the analysis, keeping in view the
objective of the research and availability of staff, time and money. This research design
was selected based on the objective on the study and keeping in mind the time and
availability of recourses for the research.

3.5 SAMPLE PROCEDURE

Random Sampling is the sampling procedure in which the researcher’s

randomly selected their sample.

Sample size here I look the sample on random basis and the sample size
was taken of 300 to 150 samples.

3.6 TOOLS USED TO ANALYZE THE COLLECTED DATA

The analysis was both theoretical and statistical, graphical representations
were also considered.
The graphical presentation is used with chart to analyze the data.

CHAPTER – IV
ANALYSIS AND INTERPRETATION

TABLE 4.1.1- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON TIE-UP WITH CARGO
PARTNERS LOGISTICS

Sl. No of years Respondents Percentage

No

14
 1 Less than 1 year 22 18.33
2 1-3 years 36 30
3 4-5 years 48 40
4 More than 5 14 11.66
years
Total 120 100

Data source : Data gathered from the primary source.

60

50
No of respondents

40

30 Series1

20

10

0
less 1 1-3years 4-5 years more5
No of years

TABLE 4.1.2- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON MODE OF EXPORTING
PRODUCTS.

Mode of export Respondents Percentage

Air ways 19 15.83
Shipping 62 51.66
Road ways 39 32.5
Total 120 100

15
 Data source : Data gathered from the primary source.

FIGURE 4.2.2- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON MODE OF EXPORTING
PRODUCTS.

70
60
50

No of 40
respondents 30 Series1
20
10
0
airways shipping roadways
Modes

TABLE 4.1.3- SHOWS THAT DISTRIBUTION OF THE

RESPONDENTS BASED ON SERVICES PROVIDED BY THE
COMPANY

Service rating Respondents Percentage

Very good 27 22.5
Good 63 52.5
Average 18 15
Poor 12 10
Total 120 100

16
 Data source: Data gathered from the primary source.

FIGURE 4.2.3- SHOWS THAT DISTRIBUTION OF THE

RESPONDENTS BASED ON SERVICES PROVIDED BY THE
COMPANY

70
60
50

No of 40
respondents 30
Series1
20
10
0
very good Good Average poor
Ratings

TABLE.4.1.4- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON THE QUANTITY BEEN
TRANSPORTED.

No of tons Respondents Percentage

Less than 100 43 35.83
100-200 21 17.5
200-300 17 14.16
More than 300 39 32.5
Total 120 100

Data source: Data gathered from the primary source.

17
 FIGURE 4.2.4- SHOWS THAT DISTRIBUTION OF
RESPONDENTS BASED ON THE QUANTITY BEEN
TRANSPORTED.

45
40
35
30
No of 25
respondents 20
Series1
15
10
5
0
less 100 100-200 200-300 more 300
No of tons

TABLE.4.1.5- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON WARE HOUSING IN DAYS.

No of days Respondents Percentage

3-5 58 48.33
6-8 27 22.5
9-12 23 19.16
More than 12 12 10
Total 120 100

Data source : Data gathered from the primary source.

18
 FIGURE 4.2.5- SHOWS THAT DISTRIBUTION OF
RESPONDENTS BASED ON WARE HOUSING IN DAYS.

70

60

50
No of respondents

40
Series1
30

20

10

0
3-5days 6-8days 9-12days more 12
No of days

TABLE.4.1.6- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON EXPORT PLACES.

Countries Respondents Percentage

Eastern countries 80 66.66
Western countries 29 24.16
North east asian 11 9.16
countries
Total 120 100

Data source : Data gathered from the primary source.

19
 FIGURE 4.2.6- SHOWS THAT DISTRIBUTION OF
RESPONDENTS BASED ON EXPORT PLACES.

80
70
60
50
No of
40
respondents Series1
30
20
10
0
eastern western north east
Countries

TABLE.4.1.7- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON FREIGHT CHARGES.

Rating Respondents Percentage

Very high 11 9.16
High 27 22.5
Normal 73 60.83
Low 9 7.5
Total 120 100

Data source : Data gathered from the primary source.

20
 FIGURE 4.2.7- SHOWS THAT DISTRIBUTION OF
RESPONDENTS BASED ON FREIGHT CHARGES.

80

70

60

50
No of
40
respondents
Series1
30

20

10

0
very high high normal low
Rating

TABLE.4.1.8- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON TARIFF CHARGES.

Suitability Respondents Percentage

Yes 97 80.83
No 23 19.16
Total 120 100

Data source : Data gathered from the primary source.

FIGURE.4.2.8- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON TARIFF CHARGES.

21
 yes
No

TABLE.4.1.9- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON PROBLEM OF THE COMPANY.

Problem faced Respondents Percentage

Yes 18 15
No 102 85
Total 120 100

Data source : Data gathered from the primary source.

FIGURE.4.2.9- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON PROBLEM OF THE COMPANY.

22
 yes
No

TABLE.4.1.10- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON INSURANCE.

Insurance Respondents Percentage

Yes 117 97.5
No 3 2.5
Total 120 100

Data source : Data gathered from the primary source.

FIGURE.4.2.10- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON INSURANCE.

23
 yes
No

TABLE.4.1.11- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON PACKING OF PRODUCTS.

Place Respondents Percentage

Company 91 75.83
Cargo partners 29 24.86
Total 120 100
CHAPTER – V

5.1 Findings of the study

 The company Environment is next and tidy.

 Mostly mode of exporting products is done by shipping

 The Service provided by the company is good.

 Mostly less than 100 tons of the quantity is been transported.

24
  Mostly exported is done in eastern countries.

 The Freight charge is normal.

5.2 Suggestions of the study

1. In order to increase Employee standard cargo partners should

implement and updates new methods in logistics and the

training should be given to the employees.

2. They should concentrate exporting the product through

airways and roadways.

3. The exporting should concentrate on western and north east

countries.

CHAPTER 6

6.1 Conclusion

The training which I went in cargo partners gave the

confidence to face the some of the problems of the real business

world. From the training I acquired knowledge about in customers,

planning, purchasing, inventory production and transportation in

supply chain management.

25
 The firm had technically qualified and experienced staff and

this helped me a lot to enquire knowledge from those experts about

the various activities involved in an organizations.

6.2 BIBILIOGRAPHY

1. LOGISTICS MANAGEMENT – Mr. S.K. BHATTACHARYYA

2. MARKETING IN LOGISTICS – MARTIEN CHRISTOPHER,

HELEN PECK

3. WEBSITES:

 WWW.GOOGLE.COM

 WWW.CARGO-PARTNER.COM

6.3 ANNEXURE

QUESTIONAIRE
A STUDY OF SUPPLY CHAIN MANAGEMENT
CARGO PARTNER LOGISTICS INDIA PVT. LTD,
COIMBATORE.

1) Name of the supplier :

2) Designation :

3) Product manufactured :

4) Name of the person interviewed :

with respect to the supplier

26
5) How long is your company trachup
with cargo partner logistics

a) Less than 1 year b) 1- 3 years

c) 3-5 years d) more than 5 years

6) What is the mode of exporting your product:

a) Air ways. b) Shipping. c) Road ways.

7) How are the services provided by Cargo Partner logistics?

a) Very good b) good c) average d) bad

8) How many tons your company is transporting per annum.

a) Less than 100 tons b) 100-300 tons

c) 300-400 tons d) more than 400 tons

9) How many days does your company warehouse your products before
exporting?

a) 3-5days b) 5-8days

c) 8-10days d) 10-15 days

10) To which part of the world do you export your product?

a) Eastern countries b) western countries

c) North east Asian countries d) others if any______________

11) How are fright charged by the Cargo Partner Logistics

a) Very high b) high c) normal d) low

12) Are the tariff rates suitable for your company?

27
 a) Yes b) no

13) Does your company face major problems while shipping through Cargo
Partner Logistics

a) Yes b) no

If yes specify the problem______________

14) Does your company handle a system of insurance for your products
exported?

a) Yes b) no

If yes specify_____________________

15) Does the Cargo Partner logistics give any zero defect guarantee

a) Yes b) no

16) Who does the packing of your products?

a) Company b) Cargo Partner logistics

17) What is the credit limit given to you by Cargo Partner shipping
logistics?

a) 2-3 lakhs b) 3-4 lakhs

c) 4-5 lakhs if others specify____________________

18) What is the credit duration allowed by Cargo Partner logistics?

a) 15-30 days b) 30-45 days c) 45-60 days

19) What are the storing and carrying cost of the inventory?

28
 a) 5%-10% b) 10%-15% c) 15%-20%

20) What is the mode of payments?

a) Cash b) Cheque c) demand draft

c) if others specify______________________

21) Who is responsible for the damages occurring during transit?

a) Your company b) shipping agencies

c) If others specify__________________________

22) How do you rate the performance of Cargo Partner logistics?

a) Excellent b) good c) average d) poor

23) Give your suggestion about Cargo logistics

29
30