2/15/2018 Operations Manager - Coimbatore - FedEX Express Transportation & Supply ChainServices (I) Pvt Ltd - 10 to 18 years of experience

            07  

Jobs Recruiters Companies Services More Noti cations My Naukri

Home > Operations M… > Coimbatore

Candidates like you are taking up

Operations Manager these certi cations
FedEX Express Transportation & Supply ChainServices (I) Pvt Ltd
Six Sigma Yellow Belt Training
10 - 18 yrs Coimbatore
Six Sigma Yellow belt certi cation is
idyllic for experts who are new to the Six
You have already applied to this job on 14-Feb Sigma and wishing to build a career...
read more

Explore courses
10,00,000 - 15,00,000 P.A. Openings: 1 Posted 1 day ago Job Views: 123 Job Applicants: 87

Job Description Send me Jobs like this  

Job Purpose:
Achieves the business/service goals for an assigned area/s (and/or multi- functional operation) by effectively
managing resources and processes to achieve the required results, whilst consistently ensuring compliance with
FedEx standards and relevant regulatory requirements.
Focuses on developing and applying the competencies needed to provide service excellence, including the leadership
skills needed to promote the PSP philosophy and engage and develop a motivated Team who deliver the required
results.

KEY ACCOUNTABILITIES
1. LEADERSHIP AND PEOPLE MANAGEMENT - Uses structured processes and agreed best practice methods to
recruit, select and develop Professional and front-line employees performing multiple functions. Ensures they have the
capability and tools to deliver results for FedEx and the Customer.
Ongoing, achieves optimum performance levels by clearly communicating corporate and local requirements, including
individual and team performance expectations and targets. Uses approved tools (PBO process, PRs, best practice
methods etc) to set and manage performance and ensure goal achievement.
2. OPERATIONAL PERFORMANCE - Monitors and manages the progress of the operation to ensure that the team
correctly understand the goals and any changing requirements. Initiates any actions needed to ensure that service
levels are achieved, including re-assigning duties and implementing approved contingency arrangements.
3. QUALITY AND CONTINUOUS IMPROVEMENT - Achieves objectives (improving productivity, quality, resolution of
issues etc) by recommending and/or implementing changes to existing plans, processes or procedures. Participates
in de ned initiatives to implement location wide changes.
4. SERVICE EXCELLENCE - Supports the Senior Manager in the achievement of ongoing operational excellence and
the optimal Customer Experience.
For assigned areas not covered by corporate processes, (Customer requirements, facility constraints, line-haul,
equipment etc) contributes to the development and/or implementation of local processes and procedures that
maximise e ciencies.
5. EXTERNAL / INTERNAL COMMUNICATIONS - As required, supports interactions with external bodies
(transportation authorities, re and emergency departments, customs etc) to gain input, agreement or approval for
actions.
Participates in discussions with employee representative bodies when needed. Includes providing speci c information
relating to new or changing employee or operational requirements.
5. COST CONTROLS - Uses agreed methods and tools to manage speci c elements of the budget (overtime, ODA/OPA
etc) and ensures that all costs are regularly reviewed/controlled within agreed limits.
6. SAFETY AND SECURITY- Manages and controls assigned aspects of safety and security ensuring ongoing
compliance with de ned Company standards and legislative requirements. Includes fostering a safety/security-
focused culture with employees and advising/informing Customers on relevant requirements needed for their speci c
business.
7. PERFORMANCE MEASUREMENT - Uses de ned performance measurement tools and processes to record and
track required aspects of operational performance (service, people, costs etc). Evaluates results and takes appropriate
actions where issues are not of a systemic or procedural nature. For other issues makes initial
recommendations/provides feedback to enable continuous improvement and improved Customer satisfaction.
Provides accurate and timely verbal and written reporting of results.
8. TEAM ALIGNMENTS - Develops and maintains effective alignments within FedEx, who can facilitate and in uence
problem resolution and goal achievement. Shares relevant information and collaborates to resolve issues and achieve
required results for the business and its Customers.
9. BUSINESS AND CUSTOMER KNOWLEDGE - Develops a good overall understanding of the FedEx business
(systemform, operations, people and nancial processes etc) and key operational processes and systems related to
own area. Uses this knowledge combined with key metrics to engage employees to deliver operational results using
safe, legal and effective methods and practices.

https://www.naukri.com/job-listings-Operations-Manager-FedEX-Express-Transportation-Supply-ChainServices-I-Pvt-Ltd-Coimbatore-10-to-18-years-1… 1/3
2/15/2018 Operations Manager - Coimbatore - FedEX Express Transportation & Supply ChainServices (I) Pvt Ltd - 10 to 18 years of experience
Salary: INR 10,00,000 - 15,00,000 P.A.
Industry: Courier / Transportation / Freight / Warehousing
Functional Area: Other
Role: Other
Employment Type: Permanent Job, Full Time

Keyskills

Selection Service Excellence Operations Management People Management Operational Excellence

Resource Management Senior Management Customer Experience Performance Measurement

Continuous Improvement

Desired Candidate Pro le

Please refer to the Job description above

Education-

UG: Any Graduate - Any Specialization

PG: Post Graduation Not Required
Doctorate: Doctorate Not Required

Company Pro le:

FedEX Express Transportation & Supply ChainServices (I) Pvt Ltd

FedEx Express is the industry's global leader, providing rapid, reliable, time-de nite delivery to more than 220 countries and
territories

Recruiter Name: Inder Kumar B G

Contact Company: FedEX Express Transportation & Supply ChainServices (I) Pvt

View similar jobs View jobs by this company Email this job Salaries in Industry Report this Job

Similar Jobs

Operations Manager Senior Manager Operations

Capita India Pvt. Ltd Cotiviti India Private Limited
10 - 18 yrs Pune 12 - 20 yrs Pune
Keyskills: operations management, BPO, Customer Ser… Keyskills: People Management, Operations Manageme…

Operations Manager Service Delivery Leader

International Travel House Limited PANALPINA GLOBAL BUSINESS SERVICES INDIA PVT. LTD.
10 - 12 yrs Delhi NCR 10 - 15 yrs Navi Mumbai
Keyskills: Call Center Operations, Customer Service, Op… Keyskills: Logistics, Operations Management, Export I…

Operations Manager Operations Manager

Nokia Solutions and Networks India (P)Ltd. Job Machine Training And Placement LLP
5 - 9 yrs Chennai 5 - 7 yrs Pune
Keyskills: Service, Automation, Service quality, Busines… Keyskills: good communication skills, team manager, te…

Ops Mgr CRM Team Manager Operations - Online Maps

Big Y Enablers Consulting Pvt Ltd Waterleaf Consultants Pvt. Ltd.
8 - 12 yrs Hyderabad 8 - 13 yrs Hyderabad
Keyskills: operations, non voice, crm, online content, m… Keyskills: Team Management, Operations Management…

View All

https://www.naukri.com/job-listings-Operations-Manager-FedEX-Express-Transportation-Supply-ChainServices-I-Pvt-Ltd-Coimbatore-10-to-18-years-1… 2/3
2/15/2018 Operations Manager - Coimbatore - FedEX Express Transportation & Supply ChainServices (I) Pvt Ltd - 10 to 18 years of experience

People who search this job also searched for the following Keywords

Coimbatore Bangalore Chennai Hyderabad Secunderabad Mumbai

Operations Manager Jobs in Coimbatore Selection Jobs in Coimbatore

Service Excellence Jobs in Coimbatore Operations Management Jobs in Coimbatore

People Management Jobs in Coimbatore

IEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bona des of
advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines and
Terms and Conditions for more comprehensive information on this aspect.

Information Jobseekers Browse Jobs Employers

About Us Upload Resume Browse All Jobs Post Jobs
Terms & Conditions Search Jobs Premium MBA Jobs Access Database
Privacy Policy Block Companies Premium Engineering Manage Responses
Jobs
Careers with Us Create Job Alert Naukri RMS
Govt. Jobs
Sitemap Report a Problem Buy Online
International Jobs
Contact Us Blogs Report a Problem
Jobs in Gulf
FAQs Security Advice Recruiters from USA, call
Jobs by Company
Summons / Notices Toll Free # 1866-557-3340
Fast Forward Jobs by Category
Grievances
Jobs by Designation Follow Us
Fraud Alert Resume Writing
       
Pro le Enhancement Jobs by Location

Recruiter Reach Jobs by Skill

Ambition Box
Jobs For You
Naukri on Mobile Interview Questions
Get it on Google Play About Companies

Download on App Store Share Interview Story

Partner Sites

All rights reserved @ 2018 Info Edge (India) Ltd.

https://www.naukri.com/job-listings-Operations-Manager-FedEX-Express-Transportation-Supply-ChainServices-I-Pvt-Ltd-Coimbatore-10-to-18-years-1… 3/3