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The Government has approved a revision on the electricity tariff effective 1 st January
2014. This revision is a continuous measure to enable SESB to meet the increasing
costs of supply since 1986. Following the last tariff revision in 2011, SESB has
undertaken various initiatives to continuously improve the security and reliability of
electricity supply in Sabah.
There has been improvement achieved by SESB, among others is the reduction in
System Average Interruption Duration Index from 687 minutes in 2010 to 381.27
minutes in November 2013. However, we acknowledge that there are a lot of further
improvements needed by SESB to meet rising demands and Sabah’s economic
growth.
Among the main highlights during this revision, is that the Government has decided
to maintain the tariff rates for the first 300 kWh of usage, thus not affecting domestic
consumers within this consumption range. Other attractive new features are also
outlined in this booklet and we hope that customers understand them in detail.
We will strive to continuously improve the quality and reliability of electricity supply
in Sabah and services to our consumers. We value your understanding and trust.
Thank you.
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Contents Page
1. Definitions 3–5
3. Electricity Tariff 10 – 12
6. Miscellaneous 17– 18
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1. DEFINITIONS
(a) “Average Power Factor” means the cosine of the angle of which the tangent is
obtained by dividing the total of the reactive kilovolt-ampere hours by the total
of the kilowatt-hours recorded in any month by SESB’s meters.
(b) “Co-Generator” means a generator that uses a single primary energy source to
generate sequentially two different forms of useful energy at an efficiency rate
of more than 70%.
(c) “Commercial Consumer” means, but not limited to, a consumer occupying or
operating an office block, hotel, service apartment, boarding house, retail
complex, shop-house, car-park, workshop, restaurant, estate, plantation, farm,
port, airport, railway installation, telecommunications installation, broadcasting
installation, entertainment/ recreation/sports outlet, golf course,
school/educational/institution, religious and welfare organization, military and
government installation, hospital, district cooling plant, cold storage,
warehouse, and any other form of business or commercial activities which are
not primarily involved in manufacturing, quarrying or mining activities.
(d) “Connected Load Charge (CLC)” means the chargeable Maximum Demand (MD)
when the actual MD measured in any one month does not reach 75% of the
declared MD.
(e) “Consumer” means any person and/or entity taking electricity supply from
SESB’s supply lines at any one point of supply, provided that if a person and/or
entity takes supply at more than one point of supply such person and/or entity
shall be deemed to be separate consumer for each of such point of supply.
(h) “Grid Code” means the prevailing code relating to provisions and guidelines for
the planning, scheduling and dispatching, system operations and connections
of electricity in Sabah and Federal Territory Labuan including any amendments
or modifications made there-under.
(i) “High Voltage” in the context of tariff classification means a supply voltage of
66,000 volts and above.
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(j) “Industrial Consumer” means a consumer engaging in manufacturing of goods
and products. Manufacturing means the conversion of raw material or
components to finished products such as the making, altering, blending,
ornamenting, finishing or otherwise treating or adapting any article with a view
to use, sell, transport, deliver or dispose; and includes the assembly of parts
and food processing but shall not include any activity normally associated with
the retail or wholesale trade. Quarrying of minerals, stone and other natural
resources, raw water intake plants, water treatment plants, water distribution
and sewerage plants are also termed as Industrial Consumer. In addition, the
total wattage of lamps and air-conditionings installed for the purpose of office
use shall not exceed 20% of the total wattage of all electrical equipment
installed.
(k) “Kilowatts of Maximum Demand” for any month shall be deemed to be twice
the largest number of kilowatt-hours supplied during any consecutive thirty
(30) minutes in that month.
(m) “Lifeline Band Domestic” means the consumption for the first 200 kWh per
month for Domestic Consumer.
(n) “Low Voltage” in the context of tariff classification means a supply voltage not
exceeding 1,000 volts.
(o) “Medium Voltage” in the context of tariff classification means a supply voltage
from 11,000 volts to 33,000 volts.
(q) “Month” means the period between two successive meter readings. Meters are
normally read at intervals of approximately thirty (30) days.
(r) “Off-Peak Period” means the period between 2200 hours and 0800 hours.
(s) “Peak Period” means the period between 0800 hours and 2200 hours.
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2. GENERAL INFORMATION
2.2 VOLTAGES
2.3 FREQUENCY
2.4 METER
(a) All meters shall be provided by SESB for measuring the consumption of
electricity. However, consumers shall be required to pay a charge for
additional meter(s) installed at their request and may be required to pay the
cost of any special metering facilities installed by SESB.
(b) The consumer shall not interfere with SESB’s equipment and meters, nor
permit any person other than an authorized employee of SESB to carry out
work on SESB’s equipment and meters.
(c) If a meter is lost, destroyed or damaged, the consumer shall pay SESB the full
cost of repair or replacement as determined by SESB.
(d) Deliberate interference with any aspect of SESB’s metering and supply system
is an offence under the Electricity Supply Act 1990 and carries a financial
penalty and/or imprisonment.
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(e) If a consumer thinks his meter is not registering accurately, he can request
SESB to test the meter. A test fee shall be charged and it will be refunded only
if the meter is found to be inaccurate by more than 3%.
Authorized employees of SESB are permitted under the Electricity Supply Act
1990 and Licensee Supply Regulations 1990 to have access to consumers’
premises at all reasonable times, for purposes connected with the supply of
electricity, including the examining, inspecting of instruments, equipment and
installation or for the measurement or recording of such supply.
2.6 ACCOUNT
(a) A consumer shall be required to pay a MMC for each supply taken. MMC is
the minimum amount to be paid by a consumer in a month.
(b) Each consumer shall provide deposit with SESB sufficient to cover the
estimated charges for two months’ supply of electricity. The deposit, less any
outstanding amount, if any, is refundable when the consumer ceases to take
supply. Deposits are not transferable. All cash deposits will entitle the
consumer to a rebate, which will be credited to the consumer’s account once
a year.
(c) Monthly electricity charge must be paid on or before the due date mentioned
in the electricity bill. The supply of electricity may be disconnected if monthly
electricity bills are not paid when due.
(d) A surcharge of 1% per month shall be imposed and calculated for every day or
part of the day for any such period of late payment from consumers who fail
to settle their bill in full within the stipulated time frame. By imposing this
surcharge, SESB does not waive its right to disconnect the supply to such
consumers.
(a) Consumers shall be notified of all the above fees and charges by way of an
official bill.
(b) Payments shall only be made to cashiers within SESB premises or SESB’s
authorized collection agents/payment channels.
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2.8 NOTICE TO TERMINATE SUPPLY
The consumer shall give at least 3 working days’ notice to the local SESB office
of his intention to cease taking supply. If no such notice is given, the
consumer shall be responsible to pay all charges up to the date of the final
meter reading or the account is terminated or closed.
The consumer shall use his best endeavor to obtain the highest Power Factor
possible in operating any of his electrical installations. The consumer must
achieve a minimum Power Factor of 0.90 for High Voltage consumers taking
supply at 132kV or above and 0.85 for other consumers. A penalty shall be
imposed if this minimum power factor is not achieved. This penalty is
calculated as follows: -
If the Average Power Factor of any consumer in any month is found to be:
(a) Below 0.85 [0.90] and up to 0.75 [0.80] lagging, a supplementary charge of
1.5% of the bill for that month for each one-hundredth part (0.01) below 0.85
[0.90] and up to 0.75 [0.80] lagging Power Factor will be added to the bill for
that month; and
(b) Below 0.75 [0.80] lagging, in addition to the charge payable under sub-
paragraph (a) above, a supplementary charge of 3% of the bill for that month
for each one-hundredth part (0.01) below 0.75 [0.80] lagging Power Factor
will be added to the bill for that month.
Note:
Power Factor figures shown within the square bracket is for High Voltage
consumers taking supply at 132kV and above. The Power Factor figures
without the square bracket apply to other consumers.
A consumer who applies for temporary supply shall be charged at the tariff
rate appropriate to their category plus 33% surcharge on the total monthly
bill. The supply contract for the temporary load shall be time restricted and
the consumer shall be subjected to a CCC of the full installation cost and
subsequent dismantling of SESB’s infrastructure to provide this temporary
supply.
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2.11 CONNECTED LOAD CHARGE
A consumer with multiple business activities that involve more than one tariff
category shall:-
(a) declare to SESB the principal business activity as set out in the annual report
or in the latest annual return lodged to Companies’ Commission of Malaysia;
(b) install separate metering facilities for each activity in order for them to be
eligible for the respective categories, failing which SESB will impose the
appropriate tariff in accordance to the respective tariff classifications; and
(c) solely bear all costs incurred for the installation of the separate metering
facilities.
3. ELECTRICITY TARIFF
Section 29 of the Electricity Supply Act 1990, amongst others, provides for a
special agreement to be made between SESB and a consumer stipulating
special terms and conditions of supply including tariff. Tariff for Bulk Supply or
customised tariffs will fall under this special agreement.
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3.3 TARIFF SCHEDULE
3.3.1 Schedule 1
For the first 100 kWh (1-100 kWh) per month 17.5 Sen/kWh
For the next 100 kWh (101-200 kWh) per month 18.5 Sen/kWh
For the next 100 kWh (201-300 kWh) per month 33.0 Sen/kWh
For the next 200 kWh (301-500 kWh) per month 44.5 Sen/kWh
For the next 500 kWh (501-1000 kWh) per month 45.0 Sen/kWh
For the next kWh (1001kWh onwards) per month 47.0 Sen/kWh
For the first 200 kWh (1-200 kWh) per month 38.5 Sen/kWh
For the next kWh (201 kWh onwards) per month 39.5 Sen/kWh
SCHEDULES continue
SCHEDULES continue
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TARIFF CATEGORY RATES UNIT
5. Tariff ID1 – Low Voltage Industrial Tariff
The Off Peak Tariff Rider (OPTR) scheme is offered to all medium
voltage commercial and industrial consumers who are currently not
enjoying any off-peak usage tariff rates.
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These are:-
Medium Voltage General Commercial Tariff CM2
Medium Voltage General Industrial Tariff ID2
Low Voltage Commercial and Industrial Tariff (CM1 & ID1) for
CT operated meters 3 x 150/5A and above
The Sunday Tariff Rider (STR) scheme is offered to all medium voltage
Industrial and Commercial consumers.
These are:-
Medium Voltage General Industrial Tariff ID2
Medium Voltage Peak/Off-Peak Industrial Tariff ID3
Medium Voltage General Industrial Tariff CM2
Medium Voltage Peak/Off-Peak Industrial Tariff CM3
Consumers enrolled in the STR scheme will still pay the same rates on
electricity usage as their current tariff; however Maximum Demand
charges are not applied to any electricity usage on Sundays.
SESB may impose charges and/or surcharges for late payment, power factor,
connected load, welding equipment, temporary supply and other chargeable
items according to the relevant laws of Malaysia.
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❶ Account Number & Deposit SAMPLE BILL FOR DOMESTIC CONSUMER
Kod Stesen (Stesen Code) where bill issued
No. Akaun (Account Number) electricity bill account
number
Cagaran (Deposit) deposit payment for two months
estimated electricity consumed
❷ Bill & Payment 3101 00012345 20012345 TUNAI 500.00 63686766
1
Bil Akhir (Previous Bill) contains the details of the previous EDWARD WILLIAM 11/2013
bill which you would have received before the new bill is LOT 1969, JLN PENAMPANG 11UAT1
issued 89500 PENAMPANG MR2170
Bayaran Akhir (Latest Payment) is the most recent SILA HUBUNGI PEJABAT SESB TERDEKAT DAN BERIKAN BACAAN
payment you have made SEBENAR JIKA MENERIMA BIL ANGGARAN KOD (E). MAKLUMAN
Tarif (Tariff) defines the tariff category for your premises. It REBAT KERAJAAN RM20 DILANJUTKAN SEHINGGA 31.12.2013
differs depending on wheter the usage for residential,
business, industrial or other purposes
❸ Additional Deposit & Outstanding
Cagaran Tambahan (Additional Deposit) will be imposed
automatically when the usage is increased. The amount is 2 BIL AKHIR 02-10-2013 228.95 N DM
the diffrence between the new and the existing deposit. BAYARAN AKHIR 11-09-2013 400.50
Tunggakan (Outstanding Balance) is the amount that you
have yet to pay. If payment has beenmade, kindly ignore it
as the new bill could have been printed before the system 3 0.00 228.95 01-11-2013
was updated.
Bayaran Dimasuk Setakat (Last Update) is the date we
4 02-11-2013 08-12-2013 N
update your previous payment before issuing a new bill.
❹ Billing Date 98990999 1.0000 8000.00 8714.00 714.00 KWH
Bacaan Dahulu (Previous Date) is the date previous
reading. 5
Bacaan Semasa (Current Date) is the date recent month
Jenis Bacaan (Reading Type) is the type of meter reading
(N) Normal (E) Estimate
❺ Meter Reading
Dahulu (Previous) is the meter reading as of the previous
6 BLOK KEGUNAAN ELEK. 120.00 0.175 RM 21.00
date. 120.00 0.185 RM 22.20
Semasa (Current) is the meter reading as of the present 360.00 0.330 RM 118.80
date 114.00 0.345 RM 39.33
Kegunaan (Usage) is the total electricity consumed DANA WANG TENAGA BOLEH BAHARU 1.6% RM 3.22
Unit is the measurement of electricity in kWh
❻ Current Bill Details
Unit is the split of usage according to the tariff block and
prorate block (Example in this bill for 36 days reading cycle. RM 204.55 RM 204.55
eg[36/30*100 =120 unit for 1st & 2nd block, 36/30*300 = 7 RM 0.00 RM RM 228.95
188.58
360 unit for 3rd block and balance for the 4th block 114 unit RM 0.00 RM 0.00
(714-120-120-360 =114)] RM 0.00 RM 433.50
Kadar (Rate) is the rate imposed on each consumption : 15454
block. : 1-800-881135
Amaun (Amount) is the result of unit multiplied with rate. KOTA KINABALU
❼ Bill Amount & Other Charge
Amaun Elektrik (Amount Electricity) is total of the amount
usage, 1.6% RE Fund, 10% discount (Education, Welfare and
Worship). 8 07.01.2014
Lain-lain Caj (Other Charge) is charges such of Power
Factor Penalty & 33% Temporary Supply
Pelbagai (Miscellaneous) is the credit given or extra charge
imposed such as credit payment, cash deposit rebate and
excess or inadequate bill
Jumlah Perlu Dibayar (Total Bill Amount) is the amount of
3101 00012345 63686766 433.50
electricity consumed inclusive of miscellaneous charges,
penalty, outstanding balance, additional deposit and total EDWARD WILLIAM
LOT 1969, JLN PENAMPANG
previous estimated adjustment (if any)
89500 PENAMPANG
❽ Payment Due Date
Bayar bil semasa sebelum (Payment Due Date) is the last
day that you have to settle the bill amount to avoid late
payment penalty. Total outstanding amount must be paid
immediately to avoid disruption of electricity supply.
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5. BILL PAYMENT CHANNELS
You can make payment for your electricity bill through the following channels:-
MBF “CALL & PAY”at 088-246633 (Only for MBF and MasterCard holders and
non MBF holders must register for this facility, if interested)
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vii) APPOINTED COLLECTION AGENT BY SESB 1
o Pejabat Pos Malaysia Berhad (POS)2
o Bank Simpanan Nasional (BSN) 2
o Alliance Bank2
o Agro Bank (BPM) 2
o CIMB Bank2
o Bank Islam2
o DBKK Head Office
o Jabatan Air, Gaya Park Penampang
o Telekom Malaysia Berhad (TMpoint) – Sadong Jaya, Kota Kinabalu
o Jabatan Kerja Raya (JKR) – Sembulan
o Kinarut Town
Notes:
1
All payment must be paid in CASH only
2
Within Sabah & F.T. Labuan only
Note:
3
All Payment above must be paid in CASH only
Please refer to www.sesb.com.my or nearest SESB office for the latest bill payment
channels.
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6. MISCELLANEOUS
This tariff book will be governed by and construed in accordance with the
Electricity Supply Act 1990 and regulations made thereunder including any
amendments and modifications made from time to time.
6.2 CONSISTENCY
In the event of any inconsistency or difference between the English and the
Bahasa Malaysia language of this tariff book, the English language shall
prevail.
6.3 APPLICATION
This tariff book is applicable to SESB consumers in Sabah and Federal Territory
Labuan only.
Call Management Centre (CMC) are established by SESB for the expressed purpose of
providing an immediate response to phone calls from consumers experiencing
electricity supply interruptions. These centers are manned by trained consumer
service assistants accessible through a common number 15454.
For any enquiries, please call One Stop Customer Center (OSCC) or Pusat Khidmat
Setempat SESB at 088-282500.
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SESB ZONE/ AREA OFFICES IN SABAH & F.T LABUAN
PEJABAT ZON:
ZON METRO/ KENDALIAN PEMBAHAGIAN K CENTRAL ZONE / KOTA BELUD F.T LABUAN ZONE
OTA KINABALU Sabah Electricity Sdn. Bhd. Sabah Electricity Sdn. Bhd.
Sabah Electricity Sdn. Bhd. PetiSurat 73 PetiSurat 52
Off Jalan Kepayan, Tanjung Aru 89157 KotaBelud 87008 W.P. Labuan
88100 Kota Kinabalu
Talian Am: 088-972507 Telefax: 088-972532 Talian Am: 087-412020 Telefax: 087-416088
Talian Am: 088-282630Telefax: 088-282631
EASTERN ZONE / SANDAKAN SOUTHERN ZONE / TAWAU NORTHERN ZONE /KUDAT
Sabah Electricity Sdn. Bhd. Sabah Electricity Sdn. Bhd. Sabah Electricity Sdn. Bhd.
Beg Berkunci 67 Peti Surat 126 Peti Surat 146
90009 Sandakan 91007 Tawau 89057 Kudat
Talian Am : 089-619600 Telefax: 089-611987 Talian Am: 089-714020 Telefax: 089-713919 Talian Am: 088-624208 Telefax: 088-611692
WESTERN ZONE / BEAUFORT INTERIOR ZONE / KENINGAU SOUTH EAST ZONE /LAHAD DATU
Sabah Electricity Sdn. Bhd. Sabah Electricity Sdn. Bhd. Sabah Electricity Sdn. Bhd.
Peti Surat 93 Peti Surat 41 Peti Surat 60094
89807 Beaufort 89007 Keningau 91110 Lahad Datu
Talian Am: 087-211587 Telefax: 087-225364 Talian Am: 087-335467 Telefax: 087-334846 Talian Am: 089-889231 Telefax: 089-889142
PEJABAT KAWASAN:
KAWASAN KOTA KINABALU KAWASAN TENOM KAWASAN PAPAR
Sabah Electricity Sdn. Bhd. Sabah Electricity Sdn. Bhd. Sabah Electricity Sdn. Bhd.
Tingkat Bawah, Wisma SESB PetiSurat 84 PetiSurat 126
88100 Kota Kinabalu 89907 Tenom 89608 Papar
Talian Am: 088-282143 Telefax: 088-282141 Talian Am: 087-733154 Telefax: 087-733202 Talian Am: 088-913100 Telefax: 088-914794
KAWASAN TUARAN KAWASAN BELURAN KAWASAN KUALA PENYU
Sabah Electricity Sdn. Bhd. Sabah Electricity Sdn. Bhd. Sabah Electricity Sdn. Bhd.
Peti Surat 165 PetiSurat 60 PetiSurat 39
89208 Tuaran 90107 Beluran 89747 Kuala Penyu
Talian Am: 088-788187 Telefax: 088-792316 Talian Am: 089-511137 Telefax: 089-511220 Talian Am: 087-884805 Telefax: 087-885603
KAWASAN RANAU KAWASAN TELUPID KAWASAN SIPITANG
Sabah Electricity Sdn. Bhd. Sabah Electricity Sdn. Bhd. Sabah Electricity Sdn. Bhd.
Peti Surat 47 W.D.T. 15 PetiSurat 94
89307 Ranau 89300 Telupid 89857 Sipitang
Talian Am: 088-870532 Telefax: 088-876443 Talian Am: 089-521927 Telefax: 089-521736 Talian Am: 087-821527 Telefax: 087-821739
KAWASAN KOTA MARUDU KAWASAN KOTA KINABATANGAN JABATANPENGURUSAN KREDIT
Sabah Electricity Sdn. Bhd. Sabah Electricity Sdn. Bhd. Tingkat 2, Wisma SESB
W.D.T. 15 W.D.T. 11 JalanTunku Abdul Rahman
89109 KotaMarudu 90200 Kota Kinabatangan 88673 KotaKinabalu
Talian Am: 088-661430 Telefax: 088-661020 Talian Am: 089-562802 Telefax: 089-562544 Talian Am: 088-282332Telefax: 088-259434
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