Vw, /, MAITVIUNADAG Communication OF ACTION & TRAINING 12.22.14 (1 of 2) CULINARY The BLT Sandwich is being removed from the menu. Please begin to burn off all relevant ingredients. ce Allitems held on the Braise station must temp at a minimum of 140", ) No “ready to eat” food should ever be handled with bare hands. “Gloves must be wom at all times when handling RTE foods. This includes the Replenisher! Replenishers should wear gloves and change them frequently. ADMINISTRATION All Chef Toys orders must be submitted to your D.O. the Wednesday before submitting to Brian. Please begin taking a general inventory of all small wares currently in your restaurant. You D.O. will be reaching out with a deadline. The new and improved Daily Audit Sheet has been attached. It will be replaced on SideSkills as well ‘The new Good Moming Sheet is also attached. You will notice a couple of changes from what was distributed at the GM Meeting. Staffing and Training has been ‘combined into one bucket, and the top box has been re-titled — "IMMEDIATE ACTION NEEDED" in bold red! No matter the category, emergency-type items should be included in this bucket. Be on the lookout for your red notebooks and monthly dividers. | attached the cover page and notebook spine insert as well, for the Red Books. Please print and place into the red notebooks when you receive them. Once you receive the notebooks, remember to start filing your Daily Audits, Daily One Sheets, Good Morning Sheets, and Meeting agendas/notes into the Red Books. We will be coming around and checking them! TECH SUPPORT Now that our emails have all been transferred over, Zohrab will be holding two Google Apps training sessions. During said sessions, he will teach us how to get the most out ‘of the new email system. 6 GMs may attend each session and each session should last about 4 hours. They will be held at the Culver City Home Office. The sessions will be scheduled as outlined below. Before then, please become familiar with the gmail system. Please email teresa@lemonadela.com to confirm which date you will attend. © Tuesday, January 13” 8am © Tuesday, January 20" 8am LEMONADE RESTAURANT GROUP 122014 COMMUNICATION OF ACTION & TRAINING For toma se onlyj bymnamade CommunicaTION OF ACTION & TRAINING 12.22.14 (2 of 2) OPERATIONS «Reminder of Regional Directors: Manhattan Beach Pasadena Brentwood co Venice XS Toluca Lake <= Larchmont Q Fashion istand ‘Studio City = Beverly LAX & USC Westlake Downtown MOCA «Towels should never be hung on apron ties. REMINDER * Don't forget to print and post this CAT! * Create a folder on your computer desktop titled “CATS”. Save this document in said folder and title it 12.22.14, Thanks! Please feel free to reach out with any questions! LEMONADE RESTAURANT GROUP 1272014 COMMUNICATION OF ACTION & TRAINING For ntmal use oyy lemonads Communication OF ACTION & TRAINING 12.23.14 SCHEDULE UPDATES ‘Work Week Change Up © Get excited! Starting immediately, our “work week" will now run from Monday through Sunday! © I know everyone has questions, here are some answers: = You may still post your schedule for next week, but only Saturday and Sunday. Just cut off the rest. = You will need to transfer over Monday through Friday to a new schedule and then write additional shifts for Saturday the 3° and Sunday the 4". = Pay dates and payroll periods will remain the same. * When you submit payrolis for the 16" through the 31* of December and the 1* through the 15" of January, do everything as you normally would. DO NOT calculate any weekly overtime hours (HR will calculate weekly overtime). DO include daily overtime hours. = Paychecks will include a notice for all employees about the change. = Alllabor laws, overtime, consecutive 7 days, etc, will now apply to Monday through Sunday. + Schedule Change Up ‘© We mentioned a new scheduling template at the GM Meeting. We are stil finishing up some formatting. The final version will be sent out very soon! © The new schedule will have some new features. One of which is the division of each day into Lunch and Dinner. ‘© AS you await the new format, | would like each of you to prepare some information which will make it easier of a transition: «What percentage of each day's sales are made during lunch (opening until 4:00pm) and what percentage is made during dinner (4pm to close)? For example, lunch time may contribute 65% of total sales while dinner contributes only 35%. Run some reports and do some research! You will need this information for the new schedule! '* Onwhich stations has each employee been trained? = What is each employee's working availability? Thanks! LEMONADE RESTAURANT GROUP 122014 COMMUNICATION OF ACTION & TRAINING Fr rtmal use coly/ AMVIVVVYNE de Communication OF ACTION & TRAINING 12.28.14 SCHEDULE UPDATES Work Week Change Up © Get excited!! Starting immediately, our “work week" will now run from Monday through Sunday! © I know everyone has questions, here are some answers: = You may stil post your schedule for next week, but only Saturday and Sunday. Just cut off the rest. * You will need to transfer over Monday through Friday to a new schedule and then write additional shifts for Saturday the 3" and Sunday the 4. = Pay dates and payroll periods will remain the same. * When you submit payrolis for the 16" through the 31% of December and the 1* through the 15" of January, do everything as you normally would. DO NOT calculate any weekly overtime hours (HR will calculate weekly overtime). DO include daily overtime hours. = Paychecks will include a notice for all employees about the change. = Alllabor laws, overtime, consecutive 7 days, etc, will now apply to Monday through Sunday. + Schedule Change Up ‘© We mentioned a new scheduling template at the GM Meeting. We are stil finishing up some formatting. The final version will be sent out very soon! © The new schedule will have some new features. One of which is the division of each day into Lunch and Dinner. ‘© As you await the new format, | would like each of you to prepare some information which will make it easier of a transition * What percentage of each day's sales are made during lunch (opening Until 4:00pm) and what percentage is made during dinner (4pm to close)? For example, lunch time may contribute 65% of total sales while dinner contributes only 35%. Run some reports and do some research! You will need this information for the new schedule! ‘* Onwhich stations has each employee been trained? = Whats each employee's working availability? Thanks! LEMONADE RESTAURANT GROUP 122014 COMMUNICATION OF ACTION & TRAINING - For tomel us clyj/ ALIVE ComMuNICATION OF ACTION & TRAINING 12/29/2014 Hello Everyone. Hope everyone has had a wonderful Holiday Season so far and thank you all for the hard work at the Stores as we close this year. Operations: - Many of our stores have had challenges with employees becoming ill with all the ‘weather changes, so it’s even more important to stress proper hand washing during pre-shifts in order to keep our teams healthy as well as follow procedure when a team member mentions they are not feeling well ~ Moving ahead, all Chef Toys orders as you have been made aware must be submitted to your Director two days prior to the third Friday of every month for review and approval. Your Director will communicate any adjustments with the GM prior to submission to Brain - Prior to the close of week two in January, all restaurants should have completed a small wares inventory to be forwarded to your Director. This will act as our new baseline for Chef Toys as we enter the new Business year. Please reach out to your directors for further clarification relating to the types of equipment to be listed. Labor: - By the close of the first week of January your new Management and Hourly schedule Excel templet will be available to your stores. Each of your Directors and the Training team will assist in transitioning to this document. You've already received details last ‘week but we have some final touches prior to its launch, at which point we will address any questions relating to its function - Communicate with your Directors concerning Overtime prior to that decision for approval, situations do arise but the goal is to limit and avoid its presence within our labor practices. With that, all occurrences need to be supported with an explanation emailed to your Director and CC to Ashley. Please state if it was approved or an operational oversight during the shift. - Time adjustment logs also need to be sent out as is our standard. GM's are to take the lead in ensuring that this is followed and that we are in accordance with Labor practices. We pay for the lack of focus on managing this, so let's start 2016 on a strong note. Have a very Happy New Year, Be Safe and have FUN! LEMONADE RESTAURANT GROUP 1272014 COMMUNICATION OF ACTION & TRAINING = For imal use ony/ Lynne Communication OF ACTION & TRAINING 16/15 _ ONE RECIPE AT A i) «Effective immediately anc as outlined by Robert, when preparing salads, you may only make ONE RECIPE AT A TIME! The attached signs should be printed, laminated, and posted in every kitchen! ‘+ Ifyou have not already done so, respond to Robert, Jamal, and JK that your store understands and is compliance. CATS ‘* As noted in the first CAT sent out on 12/22/14, there should be a folder on your computer desktop titled “CATS”. All CATs emailed should be saved into that folder, as well as printed and posted. GLOVE USAGE ‘* Vinyl glove usage is MANDATORY for all employees if handling READY TO EAT foods (RTE foods). Ready to Eat food includes anything that will not be put through an additional ‘cooking process. Specifically, the following positions should be using gloves: © Replenisher © Sandwich © Salad Prep © Land + Sea Prep © Cashiers (if handling Desserts with hands) ‘+ Gloves should not be confused with a substitute for hand washing. To avoid cross- contamination, gloves should be changed frequently, when changing tasks, or when. handling different foods PREP SPOODLES ‘* Effective immediately, spoodles used in the BOH for measuring dressings and other salad ingredients, must NOT be kept in water. They are to be washed after each use. MANAGER TRAINING NOTEBOOKS * Please be aware that your Directors will soon be collecting all Training Notebooks currently housed in your location. This is in anticipation of new and updated training materials. LEMONADE RESTAURANT GROUP 122014 COMMUNICATION OF ACTION & TRAINING - For itara! we olyhome Wf nace Communication oF ACTION & TRAINING 16/15 DISHES & EQUIPMENT UPKEEP. Please keep in mind that dish washing and equipment cleaning is EVERYONE's responsibilty! * Areminder that no store should be ordering or using steel wool. Stee! wool has been banished since long ago! GOOGLE APPS TRAINING SESSIONS ‘+ As noted in the CAT emailed on 12.22.14, Zohrab will be conducting two Google Apps Tech Support Training Sessions. One on January 13” at 8am and one on January 20” at 8am. Both sessions will be held at the Home Office in Culver City. We are still awaiting confirmation from Beverly, Larchmont, MOCA, and Westlake. GMs, please email Teresa ‘and confirm which session you will be attending. Please be aware that there is only one spot left at the January 13" session. GOOGLE CALENDARS * Please see the attached document titled “Calendar Sharing’. Follow the instructions on how to share your calendar. This will be fundamental moving forward as we improve communication from departments to locations! Thanks and Happy New Year! LEMONADE RESTAURANT GROUP 122014 COMMUNICATION OF ACTION 6 TRAINING - For ntl use onySTORES — CALENDAR SHARING © Log in to the store email account © Click on the 9-square icon in the top right hand corner * Click on “Calendar” * Under “My Calendars” on the left hand side, the first Calendar listed should be yourlocation@lemonadela.com © Hover over that Calendar title just to the right and an arrow should appear * Click on that arrow © Click on “Share Calendar” © Under “Share with Specific People”, type in Teresa's email, teresa@lemonadela.com © Under “Permission Settings”, select “Make changes AND manage sharing” * Hit “Save” You may begin entering in items on the calendar. For example: * Weekly Manager Meetings ‘* Monthly Manager One on Ones ‘* Community Events Also, be sure to check out the “Holidays in United States” Calendar, listed under “Other Calendars” on the left hand side. This will help you recognize and schedule accordingly for holidays. From the Home Office, we will begin entering events onto each of your calendars as well as inviting you to certain events. For example: © GM Meetings © Menu Rollouts © Orientations Once invited to an event, you will be sent an email at which time you will need to accept the invitation. Once accepted, the event should appear on your calendar!f Lomo vale CoMMUNICATION OF ACTION & TRAINING UTILITY KNIVES Each location will be receiving 2 BOX CUTTERS and 6 VIPERS. These tools are to be used for their intended purposes ONLY! BOX CUTTERS are to be used for opening boxes, cutting ropes, packing straps, sealing tape, shrink wrap, etc. VIPERS are to be used for opening bags. Please review the attached protocol for additional important information regarding the usage of these two new items. Management will be responsible for ensuring that the BOX CUTTERS and VIPERS are well-maintained and kept securely in house when not in use. With the addition of these two tools, chef knives are NEVER to be used for anything other than food. GIFT CARD/PROMO CARD PROCEDURES Please review the attached procedures regarding GIFT CARDS and PROMO CARDS. The first important thing to ur is the difference between the two. GIFT CARDS are green, PROMO CARDS are black. }Each card requires a specific payment button When redeeming. If there is an issue with a GIFT CARD or a PROMO CARD redemption: © Contact Triphen. If they are not available or cannot help resolve the issue, then proceed as outlined below. © If there is no balance shown, either on the POS, a mobile device, or the website comping the tab is not a valid nor desirable alternative. Kindly ask for alternative payment. ©. If there is a balance on the card, whether it shows up on the POS, a mobile device, or the website, comping the tab is a viable option. ‘© Ineither case, be sure to collect the guest's contact information. Follow up with Triphen and/or Sweeni. LEMONADE RESTAURANT GROUP 1272014 COMMUNICATION OF ACTION & TRAINING + For Ital use onylon NOM vale GIFT CARD PROCEDU SELLING GIFT CARDS Check the balance of the Gift Card, Swipe card when prompted. If you get this message it means the Gift Card has never been used, and that it is the first time being used. vals If you get this message it means the ead Giftcard was previous soa Before selling a Gift Card it is ime being used. Gift Cards have the capability to be used over and over agai important to know if it was previously used or if it is the first From the FINISH SCREEN go to GIFT CARD.bon ELL, do SELLING GIFT CARDS CONT. Select CASH CARD You should never select PROMO CARD when issuing a Gift Card. Manually input amount as eee =r) a) CN ol2 i=l] =) fe mee Ss coef f bon NONAAZ DURE SELLING GIFT CARDS CONT. od Swipe Gift Card OR Manually enter Gift Card Number Select payment method to pay for Gift CardREDEEMING GIFT CARDS FOR GREEN GIFT CARDS: ae Se LE eran) CASH CARD FRONT iy lomonade GIFT CARD PROCEDURES On the FINISH SCREEN select CASH CARD and swipe Gift Card CASH CARD BACK You may scan barcode with mobile device to see the balance of the card/ // / lomon ade MNES REDEEMING PROMO CARDS FOR BLACK PROMO CARDS: On the FINISH SCREEN select PROMO CARD and swipe Gift Card PROMO CARD FRONTlemonade GIFT CARD PROCEDURES ! WHEN REDEMPTION ISSUES OCCUR If there is an issue with a GIFT CARD or a PROMO CARD redemption: + Contact Triphen. If they are not available or cannot help resolve the issue, then proceed as outlined below. If there is no balance shown, either on the POS, a mobile device, or the website, comping the tab is not a valid nor desirable alternative. Kindly ask for alternative payment. If there is a balance on the card, whether it shows up on the POS, a mobile device, or the website, comping the tab is a viable option In either case, be sure to collect the guest's contact information. Follow up with Triphen and/or Sweeni.CHEF KNIVES SHOULD NEVER BE USED TO OPEN BOXES OR BAGS! lomonade UTILITY KNIVES BOX CUTTERS. New Read and follow the manufacturer's instructions and warning labels. Ensure there is adequete lighting in the work area, ‘When using a box cutter or box cutter always concentrate on the job at hand. Never look away or become distracted as you cut, Only use a box cutter for its intended purpose. Only use a box cutter for apenina boxes and cutting through cardboard, ropes, packing straps, sealing tape, shrink wrap, ete. Always keep your hands and the rest of your body away from the cutting lina, Always point the knife away from you when you are exposing the blade. Always store a box cutter with the blade closed/retracted. Always use a sharp blade. A dull blade requires more force to make a cut, which could lead to tool slippage. Replace the blade as soon as you notice it tearing material instead of cutting, The safety features of knives should not be circumvented or removed, Do not tamper with the box cutter. Dispose of dull or rusty blades in a blade disposal container. Never discard loose blades in the carbage or leave them where they could injure someone. Do not pass or tass a box cutter to another worker. Set the knife down & let the other person pick it up. Never try to catch a falling box cutter Do not use a knife as a scrapper, screwdriver, chisel, etc. Do not extend more blade than is necessary for the job. Do net leave a box cutter unattended, especially with the blade exposed. Do not hammer on a blade to achieve areater cutting force. Do not operate any toot if you feel drowsy or unwell Do not wear loose clothing, jewelry or long loase hair while cutting, Do not apply too much pressure on the blade as it may break, Do not use a broken or unsafe knife. instead, attach a warning tag, take it out-of service and advise your supervisor < VIPERS A Viper contains a small recessed blade, partially protected by the outer coverings. Although the blade is partially protected, do not at any time for any reason place fingers or anything else into the Viper, to avoid injury. Ensure the bag is dry before attempting to use @ Viper on it, Maintain a firm grip at the top of the bag before initiating Viper use and during Viper use Use the thumb and forefinger to firmly grasp each side of the Viper. Place the Viper opening over the top of the bag and slide away from the body.y bony Uf vale ComMunicaTiON OF ACTION & TRAINING anans KNIVES AND CUT GLOVES + NEVER EVER EVER piace a knife into a sink. Ifan employee uses a knife, they are responsible for Washing it and then placing it back in its appropriate place. ‘+ Cut Gloves are to be worn whenever using a sharp object. Specifically, a knife, the meat slicer, the mandolin, et. ‘© When using a knife, the cut glove should be wom on the hand not holding the knife. ‘© When using the slicer, both cut gloves should be worn, © When using the mandolin, the hand holding the ingredient being sliced should have a glove on i © Always place a vinyl glove OVER the cut glove to avoid cross-contamination, DEPOSIT SLIPS ‘+ Each location will be receiving a Wells Fargo booklet with THREE NEW deposit slips in it. Starting today, please use these deposit sips, as your old slips will no longer work ‘+ ByFriday you will receive a FULL booklet of new deposit slips. You will more than likely use al three slips delivered today by the time you receive more so please be aware that you may need to hold off on ‘Thureday’s deposit until Friday morning FINAL INTERVIEWS: ‘+ Final Interviews will now be held at the Home Office in Culver City, on Mondays. © 10000 Culver Biv, Culver City, CA 90292 ‘+ To sign up a candidate for a Final interview, you will continue to follow to usual process, via signupgenius.com UNIFORM ORDERS ‘+ Allchef coat, hat, and cut glove orders will now be placed through Boyd via email ‘© boyd@lemonadela.com ‘+ Continue using the usual order form. ‘+ Uniform orders will now be due Mondays by noon. ‘SMALLWARES ‘= Each location should already have in stock: ‘© Ten 8-quart mixing bows ‘© Four 13-quart mixing bowls ‘+ Wesinesday evening, each location will be receiving: © And additional two 13-quart mixing bowls © One box of six Vipers — SOP sent out withthe 1.9.15 CAT (© Two box cutters — SOP sent out with the 1.9.15 CAT (© Two perforated third pans — for draining braise meats before mixing with marinades CLEANING ‘= Donot take the cleaning crew for granted! Areas that sill need to be addressed and cleaned every night include (out are not limited to) ‘© Behind al staions, i.e. Sandwich, Replenisher, dressing tables, movable retigeration ‘© Sinks in their entizety, outside, inside, drains, etc LEMONADE RESTAURANT GROUP 122014 COMMUNICATION OF ACTION & TRAINING For inmal use only/ ALYIVUON OMY AMAL Communication OF ACTION & TRAINING 1.16.15 MLK DAY ‘+ Monday is Martin Luther King Day! Be sure to schedule accordingly. Some locations are busier, some are not. Take a look at your numbers and adjust if needed! Also, ‘Sunday night may be busier than normal for some, as a lot of people have off on Monday. GM MEETING «Reminder, there is a GM Meeting next Wednesday, January 21%, at 2:30pm. It will be held at the Home Office in Culver City. ‘* You should have by now received an email invitation, via Google Calendar, to the meeting. Be sure to accept the invitation, this will automatically add it to your Google Calendar! There is a possibility that the time shows something other than 2:30pm. If this is the case, please let Teresa know as there may be an issue with your settings. But be assured, the meeting is scheduled for 2:30pm NEW STORE OPENINGS! ‘Please post the attached signage in your restaurants! ‘+ Follow the instructions listed for any employees who are interested in a potential transfer. The process has changed, so be sure to read through the flyer! As always, please feel free to reach out with any questions! [LEMONADE RESTAURANT GROUP 1212014 COMMUNICATION OF ACTION & TRAINING - Fr tal use any/ J. oy ALIINONAAL MD CommunicaTiON OF ACTION & TRAINING 1.19.15 WEDNESDAY IS GOING TO BE A BUSY DAY! ‘© Reminder about the GM Meeting © Home Office © 2:30pm © Bring a laptop if possible for Schedule Training © You will be given new Training Notebooks for each member of your Management Team, so bring a bag or a crate or a box of sorts to assist you in carrying them out. * Additional New Menu Roll Out Meeting: © Commissary © 8:30 am © GMs and KMs in attendance * Following the New Menu Roll Out, KMs can head back to their stores while GMs can ‘grab some lunch, take a break, and then head to the Home Office. © Please park one block down Lincoln to avoid the need to move vehicles after 2 hours. © We realize this is short notice, but we are moving quickly! We appreciate your understanding and cooperation, and expect that schedule adjustments be made to accommodate. Please reach out to your D.O. with ‘any concerns or questions. FooD ‘* Sliced ham for the Ham Sandwich should be sliced paper thin * Old Bay Chips will be sold for $1.75 for a 1.50z bagged portion, taped closed horizontally with a Lemonade sticker, as pictured below. ‘© Use the same bags that are used for Sandwich backups. © Where applicable, instead of two baskets of mini rolls, fill one basket with mini rolls and line the other with bagged chips. Locations without two metal bread baskets should nicely display the chips in a visible area. Please reach out to your D.O. for further display directives. © The register screen will be updated and effective either Tuesday or Wednesday. [LEMONADE RESTAURANT GROUP 12/2014 COMMUNICATION OF ACTION & TRAINING + Fo nena use only/ PVYWVIVAAL Communication OF ACTION & TRAINING ‘SPECIAL DELIVERY * Each location will be receiving a ruler. Please keep it in a safe place and wait for further instructions. GOOGLE CALENDARS ‘* Thank you all for sharing your Google Calendars! Here are the next steps (if you haven't done so already): © Add in your weekly Manager Meetings ‘Add in your Monthly Manager One-On-Ones ‘Add in when monthly orders are due, such as Smallwares and Staples Payroll due dates Pay dates Inventory dates ‘Add in A-Specialist deep cleaning dates, such as power-washing, windows, high dusting, etc. ‘+ Most of these events you can easily create using “Repeat”. The "Repeat" check box is right next to the “All Day” check box underneath the event name, when you create a new event on any day. When you check “Repeat”, a box will pop up where you can specify reoccurring event details, LEMONADE RESTAURANT GROUP 1212014 COMMUNICATION OF ACTION 8 TRAINING For Intern! use onylem VILL Q, UM ComMuNICATION OF ACTION & irankes 1.22.15 THIS IS THE SANDWICH CAT! * On FRIDAY (which is tomorrow), you will need to order the NEW BREADS for the ‘Sandwich Change-Up, which will begin on SATURDAY. Run some Product Mix reports to get a better idea about how many of each Sandwich you sell daily. This will help you place more accurate orders. Keep in mind: © Ciabatta Loaf (2.5" cuts) yields enough for 6 Sandwiches and is used for. "Herb Grilled Chicken = SW Turkey Club © Walnut Cranberry Loaf (3" cuts) yields enough for 5 Sandwiches and is used for: "= Holiday Turkey = Green Apple Chicken Salad ‘© White Rustic Loaf (3° cuts) yield enough for § Sandwiches and is used for: = Le Pierre © Croissants are ordered by the EACH and are used for: = Ham Quince © Ciabatta Rounds are ordered by the EACH and are used for: "Pot Roast Sandwiches © Focaccias are ordered by the sheet, which includes 24 and are used for: "Caprese © Cheese Loaf yields enough for 9 Sandwiches (18 usable slices) and is used for: "Grilled Cheese "Honey Buffalo = Effijuana © Pretzel Knots are ordered by the EACH and are used for: "Buttermilk Baked Chicken ‘+ Sandwich Change-Up Verbiage o We realized that we overcorrected went a bit too small. The new size is the Right Perfect Size! ‘* Use the ruler for proper loaf measurements! LEMONADE RESTAURANT GROUP 122014 COMMUNICATION OF ACTION & TRAINING = For irteal use nlyf MAVYINAAL ComMUNICATION OF ACTION & TRAINING Loaf Prep © Remember, DO NOT cut the loaves too far in advance. You may, however, score the loaves with the proper inch measurements, wrap the loaf in plastic wrap, and store in a sealed container. + Changes in Recipes © El Tijuana, Le Pierre, Herb Grilled Chicken, Ham Manchego, SW Turkey Club, Holiday Turkey — ALL MEAT measurements will increase to 3 oz. © You will receive updated Sandwich Books soon * Please find photos attached: 0 Score marks for each loaf Slicing process for loaves Croissant Bread for Ham Sandwich Ciabatta Round for Pot Roast Sandwiches (Scoop out the TOP half only) Completed Sandwiches ‘+ Be sure to designate some extra help for the Sandwich Station during this Change-Up, especially through the weekend, LEMONADE RESTAURANT GROUP {212014 COMMUNICATION OF ACTION & TRAINING «For ntornal ues onyWalnut Cranberry Batard Ciabatta Loaf Rustic White BatardLoaf Bread Section Slice (USE A CUT GLOVE!) . Loaf Bread Section Completed Slice Croissant Ciabatta RoundMasala Chicken Curry Le Pierre Holiday Turkey = Herb Grilled Chicken Ham Manchego BBQ Brisket SW Turkey Clubf to lLymonade ComMuNICATION OF ACTION & TRAINING 1.26.15 SANDWICHES. ‘* Reminder - Bread should NEVER be cut at night for the next day's service. You may score/re-wrap loaves and you may cut appropriate amounts of bread the morning of, but never cut bread too far in advance. Focus more on cutting and weighing meat and cheese to help stock and prepare the station ahead of time. + Each moming, manage the bread, assemble displays, and prepare mis en place for the lunch service. © Upsell the Sandwiches! When someone orders a Sandwich, immediately offer a Side | Salad or a Side of Old Bay Chips. UNIFORMS + ALL FOH employees except for the GM are required to wear a white hat. Black hats are acceptable only on Fridays. *¢ ALL BOH staff are required to wear a white or black hat SCHEDULES ‘As you work through the initial schedule using the new format, please be informed that you CANNOT CUT AND PASTE. You can copy and paste, but you should never ever CUT AND PASTE. If you have already done so, please let me know sol can send you a new template. ‘+ Reminder - Manager Schedules are due the month prior. | have updated each store's Google calendar to reflect when Manager Schedules are due each month. KICKBALL!"IHIII1 © Coach Carlina and Captain Tree are looking for a team of 14-20 individuals to play League Kickball Friday nights in Burbank! Games will either be at 7:15pm or 8:30 pm. The first game will be February 6” with a practice early next week. Email Teresa to sign up! LEMONADE RESTAURANT GROUP 122014 COMMUNICATION OF ACTION & TRAINING = Fr rtmal use onyy j, /; ALVIN AA CommunicaTION OF ACTION & TRAINING 1.29.15 NEW MENU ITEMS «Effective immediately, please place the 8 NEW MARKETPLACE SALADS at the BEGINNING of the line. We want to showcase the new menu items! Regardless if Vegan, Vegetarian, etc, please make sure the first 8 bays are utlized for the new salads. Ina couple of weeks, we will send out a specific order of salads, that will most likely revert back to the customary Vegan first, Vegetarian second, proteins last mentality. But in the meantime, the new salads come first! The same goes for the Land + Sea as well as the Hot Items. ALLERGENS © Some of our menu items list a NUT ICON if the item contains sesame, some don't. This is tricky since sesame is not technically a nut, but may cause a similar allergic reaction as a peanut would. As we are currently assessing how to address sesame, please proceed with extra caution if anyone inquires about sesame, whether an item fag has a Nut icon or not. SCHEDULES «Thank you to those of you who have turned in your schedules! Great job! Teresa is still currently in the process of reviewing them and will reach out to each location shortly. If you have not yet turned in your schedule, please focus on finishing it soon so we can discuss before itis finalized EVALUATIONS «Reminder from the GM meeting regarding AGM, SL, and KM evaluations. By now, you should have written your management evaluations and reached out to your D.O.s for ‘approval on each, PRIOR to the actual evaluation with the manager. Please communicate with your D.O. where you are at in this process. No evaluations should be performed until the document has been reviewed by your D.O. LEMONADE RESTAURANT GROUP {22014 COMMUNICATION OF ACTION 8 TRAINING - For noma use nty // / hon VIA RA AMAG Communication OF ACTION & TRAINING 2.2.15 MANAGER TRAINING GUIDES. ‘+ Have you looked through your Manager Training Guide yet? Have you distributed Manager Training Notebooks to your Management Team members? Reminder that you have until the next GM Meeting to fil out as much of YOUR book as possible, up to and including everything on which you've been trained and with which you are comfortable. You should be instructing your Management Teams to do the same. Your D.0.s and the Development Team will be checking up on your progress. You will be asked to bring your notebook with you to the next GM Meeting UNIFORM CARDS * Within the next couple days, you will be receiving a stack of cards to distribute to your entire team of employees. EVERY employee will receive TWO cards. These cards will immediately become part of their uniform. They can be kept in their chef coat pocket while at work, As a Manager, you should check periodically to ensure your employees have these cards on their person at all times. This would be a great Pie-Shift Meeting task! 9 CORE VALUES = Every employee will receive a CORE VALUES card. These are printed in English only, for now. The front of the card lists the Core Values and prompts the employees to ask themselves, “Do your actions fit our Core Values?” As we have reviewed the Core Values at length during GM Meetings, so should you with every member of your staff! This card will help initiate the conversation and will help enforce our values during daily operations. o CCP ‘= Every employee will also receive ONE CPP card. These are printed in English and Spanish, so each employee will receive one or the other, preferably in the language they feel most comfortable. | tried my best to predict how many English and Spanish cards each store would need, with a couple extra just in case. The CPP cards highlight the most important food safety and food handling protocols by which we must abide at all times! * Moving forward, these cards will be distributed during Orientation for all New Hires, so they should have them on their person as part of their uniform by the time they report to your store. If you need additional cards or replacement cards, please reach out to your DO. [LEMONADE RESTAURANT GROUP 122074 COMMUNICATION OF ACTION & TRAINING For ema use onty yy ny) (Ip ALATI YT UUM ComMuUNICATION OF ACTION & TRAINING CUT GLOVES Each store will be receiving an entire set of NEW CUT GLOVES either tomorrow or Wednesday. From this point on, the way Cut Glove inventory and requests are handled will be different Each store will receive: © 2 pairs of Small (Yellow) © 2 pairs of Medium (Black) © 2 pairs of Large (White) © 1 pair of X-Large (Light Green) This new set of gloves will become property of the STORE. We will no longer distribute ‘or assign cut gloves to individual employees. Cut gloves should never leave the restaurant You should have by now received a “CUT GLOVE SAFETY STATION’. This is where you will keep cut gloves when not in use! You may for the time being use thick double- sided tape to adhere the CUT GLOVE SAFTEY STATION to the wall in an accessible but non-intrusive area. For the long term, we will most likely need a more permanent adhesive method, which we will address. Ifyou need additional pairs of cut gloves, due to wear and tear, you will order them for the store (not an individual employee), through Boyd. Attached is an updated Uniform Order Form, which now includes cut gloves. It has also been updated on SideSkills ‘Same Uniform ordering process applies. These will be billed to your store, so don't go crazy! Manage the use and care of your gloves, as they are now to be considered store property! Cut gloves, when in use, must be covered with a vinyl disposable glove OVER the cut glove. Employees may also prefer to wear a vinyl glove under the cut glove. This will help prevent cross-contamination and will prolong the quality of the gloves. NEW MENU EXECUTION Keep in mind that as we roll out new menus, extra attention in the Kitchen will be needed! As the Kitchen crew learns the ins and outs of this new menu, extra hands will help keep the production up to our standards. By extra hands, we mean a sensible ‘amount of extra labor. This is by no means to be taken as a free labor pass, Find the balance between extra labor and proper execution! MORE BELOWNI!I! LEMONADE RESTAURANT GROUP 122014 COMMUNICATION OF ACTION & TRAINING - For ntmal use onyy, / lemonade Communication OF ACTION & TRAINING KICKBALL * We still need a few more players for the first ever Lemonade Kick Ball Team! Please reach out to Teresa if interested THE FIRST GAME WILL BE THIS FRIDAY 2/6, IN BURBANK, AT 7:15PM. WE WILL COMMUNICATE WITH ALL TEAM MEMBERS WITH THE EXACT ADDRESS. THERE MAY BE A PRACTICE ON THURSDAY NIGHT, WE WILL KEEP YOU POSTED. We will let you know more details on the practice as they develop. The Kick Ball Rule Book is attached as well, for interested parties to review. DON'T MISS OUT, IT'S GONNA BE AWESOME!!! Also, taking team name suggestions. Ie KICKBALL Of curse Ena oye Sorat LEMONADE RESTAURANT GROUP ‘22014 COMMUNICATION OF ACTION & TRAINING For Intel use onlyStore Locations Order Date: Delivery Date: Total Total Unisex Style Chef Coats Ordered Dollvored White Short Sleeve sf White Short Sleeve White Short Sleeve SKL_4XL_OXL one sie one size Cut Gloves: Fair ‘Small Fair Wedium Pair Large: Pair Large Coat Sve Total Name size hisox, Mens, Women __Orderod Non-Embroldered Order Name. Size # Unisox Coats Hats.j ; bmonade AS UZ Communication OF ACTION & TRAINING 2.9.15 MANAGER SCHEDULES In each of your Manager Training Guides, please replace the "Scheduling & Staffing” section with the attached file. It has been updated to refiect the new Monday through Sunday workweek. If you have already completed that section of your notebook, you can either transfer over your notes or just add this file to what you already have. Please instruct all Management to do so in their own books as well. + Along the same lines, | have also attached a new version of the Manager Schedule Guidelines, also updated to reflect the Monday through Sunday workweek. HINT HINT, if you haven't already, this should be added to your Manager Training Guide! * Effective immediately, we are requesting that ALL salaried Management, i.e. GMs, AGMs, & KMs, clock in when they start work and clock out when they leave. Some of you have already been practicing this protocol which is greatly appreciated! Some are really good at remembering to clock in, but forget to clock out. It is extremely important that we have your cooperation in this matter, as we are working on analyzing all types of labor (not just hourly) and how it affects each location. In order for our research to be accurate and effective, we must have 100% compliance on this procedure. VALENTINES DAY LINZER COOKIES * What better way to celebrate love than with cookies! Starting Wednesday, 2/11 through Saturday, 2/14, we will be offering a special Valentines edition Linzer cookie, for $2.50 each. * On tomorrow's (Tuesday) Commissary order, each store will need to order 1 dozen Linzer Cookies. This item has already been added to your Commissary order guide, at the bottom. You will order them by the dozen. Only order 1 dozen to begin with! After you get an idea of how well they sell, then you can adjust. Just don't end up with tons of cookies left over once Saturday is over. * On the other hand, please pay close attention to any catering orders that come in, as the Catering Department will be offering the special cookies as well. Be sure to order enough if requested via catering + You will need to assemble the cookies in house. Each dozen cookies will come with enough filling and powdered sugar for 12 cookies LEMONADE RESTAURANT GROUP 1272014 COMMUNICATION OF ACTION & TRAINING For tral use ony/ j A~-Y) AP) - j AMTUWNAMAL Communication OF ACTION & TRAINING YELP REVIEW AVERAGES * You should have by now received an invitation to a new Google Sheet, “YELP — Your Location”. This will help you caloulate your monthly averages! Since January is now cover, you should start working on calculating your monthly Yelp average for January. To calculate your monthly average: ‘© Open the YELP Google Sheet for your location © Make sure you are on the right tab at the bottom (January) © Onvyour location's Yelp page, sort the reviews by date © For each review from January, type “1” under the appropriate star rating 2 The Google Sheet will automatically calculate your average © It will look something like this: SNP eam om wars ghee = SOALVAWE | 2 = + Topabpewens 3 4 COMMISSARY RETURNS * Iffor any reason you need to return a piece of equipment or an item to the Commissary, you MUST notify your D.O. first! DO NOT send anything without contacting Robert, Jamal, or JK. ASSORTED ROLLS ‘© Abag of one dozen assorted rolls is available through Rockenwagner. Please order this item for bread displays, bread a la carte, soup bread, etc. Sandwich bread should be used only for Sandwiches! LEMONADE RESTAURANT GROUP ‘72014 COMMUNICATION OF ACTION & TRAINING «For Internal use onylemonade ComMuNnicaTION OF ACTION & TRAINING 2.16.15 GENERAL MANAGER MEETING ‘+ The monthly GM Meeting will be held this Wednesday, the 18", at 2:30pm ‘* Location will be the Home Office in Culver City * BRING YOUR MANAGER TRAINING GUIDES, CURRENT INTERNAL OPEN POSITIONS + LARCHMONT © 3 Marketplace 0 2Cashier o 1Prep * BRENTWOOD © 1 Marketplace © 1 Steward/Dish + MANHATTAN BEACH © 2 Marketplace o 2 Prep (AM) o 2 Shift Lead + PASADENA © 1 Marketplace o 2Prep © 1 Replenisher 0 2 Steward/Dish ‘+ FASHION ISLAND © 2 Marketplace o 1 Replenisher © 3Cashier © 1 Sandwich ° © 4 Marketplace © 1 Sandwich © 1 Replenisher © 2 Steward/Dish © 3 Cashier © 2Shift Lead LEMONADE RESTAURANT GROUP STUDIO CITY © 3 Steward/Dish © 2Marketplace DOWNTOWN © 1Prep © 1Replenisher VENICE 1 Marketplace 1 Cashier 2 Steward/Dish 1 Prep (AM) 1 Prep (Mid) Goo000 MOcA © 1Prep © 1 Steward/Dish WESTLAKE © None needed SAWTELLE © 3 Shift Lead 6 Marketplace 3 Cashier 4 Sandwich 2 Replenisher 5 Steward/Dish o 8Prep HILLCREST ° 1AGM o 1KM © 3Shift Lead IRVINE o 1AGM o0000 1212014 COMMUNICATION OF ACTION & TRAINING «Fr ema use ony2 / IMATIWOS NDAD Communication OF ACTION & TRAINING 2.24.15 DINNER SALES + Is your restaurant just as clean, stocked, and vibrant at 8:17pm as itis at 11:00am? Is the service provided at 8:32pm just as great as itis at 11:00am? Most locations do not have as hefty of a dinner rush but this does not mean those PM hours don't deserve the utmost attention and care. And besides, what better way to BUILD dinner sales than by providing excellent food and service in a clean and invigorating environment? AND, as many locations suffer from ever increasing labor throughout the evening daypart, building dinner sales through better service means lower labor! «As aGM, AGM, Manager, etc, you must take OWNERSHIP of your store, during ALL business hours! Your presence during these hours of opportunity is vital to ensure the excellent service that every guest deserves at every time of day! Use your best judgment and make the best decisions when it comes to your schedule! Be there when it matters! Own it! LEMONADE EMAIL GROUPS * Are your teams using the new groups? I've attached the list for your reference. I've Noticed there are stil a few locations who are not using the email groups. Itis very important that the groups are used to ensure all parties receive the information they need. ‘+ Also, please let me know if there are any other groups you would like to suggest! APPLICATIONS ‘+ Soon, if not already, English and Spanish Employment Applications will be available for download from SideSkills. Please print some of each and have them available on the chance that walk-in applicants inquire about employment. Although we have SideSkills as a medium for application, we don't want to lose great potential candidates without first gathering their information, on the off chance that they DON'T proceed directly to SideSkills. LEMONADE RESTAURANT GROUP 1272016 COMMUNICATION OF ACTION & TRAINING = For ital usa onylam WNDO de ComMUNICATION OF ACTION & TRAINING FOOD + Roast Filet Arugula Carpaccio © Please ensure that the kitchen crew is drizzling the Red Wine Gastrique onto the stack BEFORE placing the Beet Pickled Egg on top. The sauce should NOT be drizzled on top of the egg. © Land + Sea © Please refrain from using risers for the Land + Sea items on the line. | REPEAT, NO RISERS! + Layouts © Please find attached the new menu FOH Layouts! Now that the new Marketplace Salads have been featured for a few weeks, we will be returning the standard Vegan>Vegetarian->Protein line up for the Marketplace, 0 We understand that every store is set up differently and that one or more of these pages may not apply to your specific location. We trust that you will use your best judgment when adjusting to fit your needs. ‘+ Portion Consistency ©. Itis extremely important that we all understand the importance of CONSISTENT portioning. Let's say a guest dines at one location and orders some Marketplace portions. A week later, they dine at a different location, order the ‘same Marketplace salads, and receive more than they did at the prior location. I'm not saying either location over-portioned or under-portioned, it could be one or the other. But the point is that the guest is now confused as to what the CORRECT portion is! Also, the store who is overportioning probably suffers, from high food cost. © Try this: place one portion into a to-go box. Transfer said portion onto a plate and form it into a mound. This will help illustrate what the correct portion looks like on a plate! This would be a great coaching tool for your entire crew. MANAGEMENT CLOCK IN NUMBERS ‘+ Reminder that all salatied management MUST be clocking in when they begin work, and clocking out when they are finished working. This is a vital piece that helps us analyze labor in your stores! ‘* Along the same lines, ALL GM, AGM, and Shift Leader clock in numbers will be ‘changed Wednesday night, effective starting Thursday morning. These new 5-digit numbers will all be chosen at random. It is extremely important that each manager keep their number as private as possible. Unfortunately, some employees may take advantage of being privy to Manager clock in numbers. Also, the requirement of having a manager present for for comps, voids, refunds, etc, helps YOU better monitor cash handling! + [will email each GM with the list of new numbers for their respective management teams today. LEMONADE RESTAURANT GROUP 122014 COMMUNICATION OF ACTION & TRANING For ters ut olyMIMI be ComMUNICATION OF ACTION & TRAINING 2.24.15-2 TO GO PACKAGING ‘+ For the larger LAND + SEA items, please use the larger 160z “Customer To-Go Boxes”. This will help maintain the structural integrity of the item. More specifically, the Ahi Sticky Rice Mango stack, Roast Beef Arugula Carpaccio, Smoked Trout Salad Roll, and Salmon Louie should be packaged in the larger, deeper to go boxes. ‘+ Stock these boxes on the line to avoid running to the back or the lobby any time one of these items is ordered. ‘+ We will be sure to provide more detailed packaging information as we roll out new. menu items. But in the meantime, please use your best judgment in order preserve the quality of the food, LEMONADE RESTAURANT GROUP 122014 COMMUNICATION OF ACTION & TRAINING - For Intra use ony/ ADIVPAAAL Communication OF ACTION & TRAINING 3/2/2015 Hello Everyone. Labor: We have seen some very active and productive results with Labor over this past week. Keep this focus constant, Teresa along with your Director will be sharing further observations ‘on controlling this metric as we progress through this week and beyond. Every Manager owns labor results and good decisions come from effective as well as disciplined decision making that occurs on a shift by shift basis. Stay diligent in pursuing results. Chef Toys: In your order guides you will find access to Cutting Boards with built in measurement guide for the sandwich station, Red Small Lexan for the storage of Knives, Wall mounted Glove Holders, Melon Ballers for new Beet Salad and back Braces in both adjustable Large and Med sizes. Please reach out to your Director for initial introduction to this items. A detailed description of the intended use for these products will follow on a follow up CAT later this week. This is merely to bring awareness to the New Products currently updated in your order guides and to be prepared to order the items in the following quantities for March’s Chef Toys order: 1 ea Cutting Board with Measurement Guide — Brown 4 ea Wall Mounted Glove Holder 1 ea Red Small Lexan 1 ea Med Back Brace 11 ea Large Back Brace Note: the Melon Baller is for the New Beets Salad replacing the Swiss Salad on our current ine up at Market Place. They will be delivered by the Commissary and should arrive Tuesday 4” You have already been emailed the recipe card and method, so please reach out if you have any issues. Begin to acquire all necessary components so we can begin executing this by Wed Lunch Shift. All signage Copy is to follow. Appearance: Attached is the page about uniforms and appearance from the employee handbook. Please note that we are currently in the process of updating policy in this area on facial hair, piercings, jewelry, fingernail length PERSONAL APPEARANCE AND UNIFORMS You are expected to use your good judgment in preparing yourself and your attire for work. If your appearance or uniform is not acceptable, management may guide or instruct you to make LEMONADE RESTAURANT GROUP {272014 COMMUNICATION OF ACTION & TRAINING - Fr Intemal use onyy 2 ALDINOAC Communication oF ACTION & - stal more appropriate choices, and may send you home without allowing you to work your scheduled shift. All employees must present a clean and well-groomed appearance. The use of heavy make-up or fragrances is prohibited. Hair should be groomed neatly, and long hair should be pulled back. Please note that we are currently in the process of updating current existing policy on facial hair, piercings, and jewelry and fingernail length. Fingernails should be free of dirt and either without polish or neatly manicured ~ no chipped fingernail polish Piercings, Plugs on Faces need to be replaced with neutral or clear replacements immediately during any hourly or managers shift or removed completely. This is representative of sanitation guidelines as it relates to any jewelry outside of a Wedding Band. Again, no bright, Polished metal or other combination of colors or material outside of a natural or clear hue, if at all during a scheduled work shift! Familiarize yourself once again with the current guidelines as stated and immediately being to practice this for yourselves as Managers if you are not currently doing that as well as to all team members. Act now please! Culinary Production Map: Attached you running our Ci il find a file called Kitchen Shifts 1, that contains work flow options for ary/Production Options ‘our Stores. Reach out to each of your Directors to schedule a time between Tues and Friday of this week to assess your individual Stores needs and begin to build this modeling into your Culinary/Production schedules. Our Goal should be by next week ing upon current staffing levels, employee requests, employee work restrictions and sales volume if defining the model that works for your operation. This is a “Road Map” for a shift both Am and PM with new assigned responsibilities for each position. a new and exciting tool for us in the effort to further our focus upon running t, effective shifts. Like all new tools there is adjustment and a learning curve but you will spend the allotted time with your Director to get this in place as it will highly benefit the overall operation. Of course your feedback is vital, we will recraft and adjust the platform as needed so your opinions matter as always here. GM's, KM’, with AGM's be the leaders of this change and all of your efforts are greatly appreciated. We have a lot going on, so Thank you all for the great work you do. LEMONADE RESTAURANT GROUP 1212014 COMMUNICATION OF ACTION & TRAINING - Fr intoal use onlyLemuanade. Managers and supervisors are strictly prohibited from dating or becoming personally involved with any subordinate or minor employee. Managers and supervisors who develop a close interpersonal relationship with an employee in his or her direct line of supervision must report the relationship to the HR Department, so that any appropriate action can be taken to ensure that no . conflict of interest occurs. -E RESPONSIBILITIES TIPS AND TIP POOLS Lemonade employees who racelve tips are required to participate in a tip pool that distributes tins fairy to all employees who ate eligible participants in the tip pool, Only nom menocement employees who have regular customer contact and are regularly and customarily tera ore permitted by law to participate in tip pools You must report all tips earned each payroll period so that they can be appropriately reported to the Internal Revenue Service and California Franchise Tax Board, PERSONAL APPEARANCE AND UNIFORMS You are expected to use youir good judgment in preparing yourself and your attire for work. If your appearance or uniform is not acceptable, management may guide or instruct you to make more appropriate choices, and may send you home without allowing you to work your scheduled shift, a All employees must present a clean and well-groomed appearance. The use of heavy make-up or fragrances is prohibited. Hair should be groomed neatly, and long hair should be pulled back Fingernails should be free of dirt and either without polish or neatly manicured - no chipped fingernail polish, Other than Lemonade logos and very small clothing logos, clothing with visible logos or other writing is not permitted at work. Black pants are required, Black jeans are not acceptable, ‘The waist of your pants must be fitted to your natural waist. Store level employees (cashier, shift leader, replenisher, dishwasher, sandwich prep, market place server, market place leader, lemonade maker, pot washer, hot food prep, hot food service, assistant manager, general manager, floating manager and busser) must wear black socks and black, closed-toe, rubber- soled shoes without heels. Commissary level employees (prep cook, kitchen manager. dishwasher and driver) must wear closed-toe, rubber-soled shoes without heels. In addition to the above, some employees are required to wear company shirts and/or chef coats, as applicable, and Certain employees are required to wear company skull caps or baseball caps, Lemonade will provide you with one uniform at the beginning of your employment, and will replace the uniform should it become damaged due to normal wear and tear. You are required to return your uniform at the end of your employment. If you fail to return it, the cost of the uniform will be deducted from your final payroll check, in accordance with the Uniform Agreement that you have signed or will sign. You may purchase additional company-required uniforms at cost, Employees are responsible for the care and maintenance of their required clothing. Shirts, hats and aprons, and other clothing must be kept clean and wrinkle and stain-free. If your company- provided uniform becomes damaged, stained, or frayed, contact your immediate supervisor for a replacement. If you have any questions concerning personal appearance or uniforms, you should discuss them with your immediate supervisor, LEMONADE EMPLOYEE HANDBOOK + Fortes! sc ony 11Lemonade Communication OF ACTION & TRAINING 3.10.15 REPLENISHER & SANDWICH © Keep in mind that these two positions should be an extension of the culinary division. When interviewing for these positions, look for applicants with food experience who will understand the importance of maintaining the integrity of the menu. GM MEETING ‘This is a friendly reminder that the March GM Meeting will be held next Wednesday, March 18”. ‘We will meet at the Home Office, located at 10000 Culver Blvd. The meeting will begin promptly at 2:30pm. Please schedule accordingly! CORE VALUES * Please continue to check employees to ensure they have their Gore Values Gard on their person at al times during work. (The CCP Card should accompany the Core Values Card as well.) ‘Continue to coach your staff on the Core Values and their meanings! We should all be continuously asking ourselves, “do my actions fit the Core Values?” © Focus ona different Core Value every day. © Randomly quiz your staff and provide rewards for those who embrace the Gore Values. © ALWAYS refer to the Core Values during Pre-Shift Meetings! ‘STAFFING ‘+ Last weekend was super busy, and we all know there's more coming! Now is a great time to ‘assess your current staffing situation and your future staffing needs. Check the Google Document "Current Open Positions” and update it with current hiring needs! * Please be proactive in interviewing and hiring! If you wait unti the last minute, there is a chance that our standards for applicants will decrease due to necessity. Start now and take the time to interview thoroughly. Find the BEST people! If you are not finding applicants via SideSkils, then please reach out to Ashley and Michelle for altemate posting options. ‘+ The next two Orientations are scheduled for March 20" and April 3®. Following the April 3° Orientation, based on needs, there is @ good possibilty that we will offer Orientations once a week to keep up with hiring demands. So do not let the Orientation timeline prevent you from hiring! ‘+ We can also offer Spanish-language Orientations. If an applicant does not speak sufficient English for an effective Orientation, we can provide them with an alternate solution! LEMONADE RESTAURANT GROUP 122014 COMMUNICATION OF ACTION & TRAINING «For btera se onlylemonade ComMuNICATION OF ACTION & TRAINING CEASE AND DESIST ‘+ GHOUR SHIFTS © 6 hours shifts are not allowed! © Schedule § hours and 45 minutes or schedule 6 hours and 15 minutes, requiring a 30 minute break, Or if you must schedule a 6 hour shift, then it requires a 30 minute break The violations are generally a couple minutes here or there. So with a 15 minute buffer, / employees ate much less likely to accrue violation pay. Do not assume that 6 hour shifts can be managed. The proofs in Ashley's emails, they cannot be managed. © As mentioned in Robert's email yesterday, a few violations here and there add up to hundreds of thousands of doliars across the company over time! Every violation is a Contributor! It takes the attention of EVERY manager to prevent all violations company- wide! “WE” (ahem Core Value) MUST WORK TOEGTHER TO ELIMINATE VIOLATIONS! + KNIFE TESTS © Store-level knife tests may NOT be performed with culinary applicants. + TEDCOBB © Any requests for “Lemonized' print materials MUST go through your D.O. Stores should ‘not be contacting Ted Cobb directly. IT'S GETTING HOT IN HERE © Your thermostat displays should look like the picture below (unless you have a different brand or model): ‘And obviously the time and day of the week will differ... Other than that, it should look like this! ‘+ Please send a picture of all thermostat displays inside your restaurant to your D.O., regardless ‘of whether or not they match the display or whether or not they match this particular model photographed above + With warmer weather ahead, itis pertinent that all thermostats are programmed correctiy. ‘Simply turing the “Coo temperature down to 60” is NOT the solution. Itis actually quite a costly action, in that air conditioners will freeze when placed on 60", causing the whole system to crash. And no one wants to deal with a broken air conditioner in 83° weather. GO GET EM! LEMONADE RESTAURANT GROUP 122014 COMMUNICATION OF ACTION & TRAINING = For neat use onyf L lomonac QL Communication OF ACTION & TRAINING 3.16.15 TRADE SUPPLIES * Please be aware that Liz has been transferred to a different Trade Supplies department and will no longer have access to your orders. Please send all Trade Supplies orders to megan@tradesuppliesinc.com and frances@tradesuppliesinc.co1 * Always check for order confirmations! Not just from Trade Supp! vendors with whom orders are placed! , but with all TICKETS ARE YOUR FRIENDS + Please coach all staff on the importance on correctly filled Grey Tickets! A guest will generally receive their ticket after the Marketplace section. If they opt to add anything to their plate, tray, etc, itis imperative that WE add the item to their Grey Ticket as well Specifically, Land + Sea, the Hot Station, Sandwiches, and so on. We see quite a few incomplete tickets end up at the Cashier station. This causes confusion, wastes time on both the Cashier's and customer's behalf, and results in inaccurately tendered tabs. Subsequently, inaccurately tendered tabs cause inaccurate sales, food cost, and reports. Accurately tendered tabs will HELP your food cost as it will prevent free food from walking out the door! * Its as simple as, "May | please see your Grey Ticket real quick?” Ask the question as you scoop to save time! FORMS, FORMS, FORMS * As we develop and assess our operational systems and supportive paperwork, new forms and copy will be distributed as needed. In order to reduce the number of files on the computer, therefore reducing confusion, please delete old versions once new files are distributed. For example, during a Menu Change, when the new Marketplace Production form is sent, replace the old Marketplace Production with the new one or delete the old one altogether! GM MEETING + The March GM Meeting will be held this Wednesday, the 18" at 2:30pm. We will be meeting at the Home Office, located at 10000 Culver Bivd in Culver City. We will be starting promptly at 2:30pm this time! Plan enough time for travel and parking! ‘Speaking of parking, please park at least one block down to avoid the necessity to move cars mid-meeting, + Please be prepared with a Hospitality Ambassador Nomination for your store. LEMONADE RESTAURANT GROUP 122014 COMMUNICATION OF ACTION & TRAINING «Fr Itral us oyWP) /) PF, yin MILT MAME Communication oF ACTION & TRAINING 3.23.15 INCREASES IN BUSINESS LEVELS! * It would be wise to implement the Greeter Position now that sales are increasing and will continue to do so as the weather warms up! During the peak business hours, place your most personable, knowledgeable employee on the other side of the line! They can help direct foot traffic, explain the ordering process to first time guests, and even take Sandwich orders when applicable to accelerate the process. * You may start to see your lunch and dinner divisions of sales spread out more evenly across the day. Since the sun is up and the weather stays warmer longer, dinner sales will start to increase. DO NOT lose focus on service standards during the dinner hours! ‘+ Always be aware of community events in your surrounding areas. These are great opportunities to increase business, awareness, and catering! Search online community event calendars for upcoming events. Mark them on your Google Calendar! Reach out to your D.O. as well as the Catering and Marketing Departments for assistance when applicable. THE CAT IN THE HAT * Youwill all be happy to hear that Boyd has agreed to send each store a set of FIVE White hats, to be used as backup stock! Studio City, Beverly, and Pasadena should have already received their sets. Manhattan Beach’s set is on its way tonight. The ‘other 9 locations will receive their sets soon, as the hats are backordered at the moment. * Please keep in mind that these 5 hats must be managed! They are to be used only when needed and returned to management when possible. If you give a hat to an employee permanently, then another hat may be ordered to refill the set under said employee's name, therefore charged to that individual. If all 5 hats are lost and unaccounted for, then you will need to speak with Boyd! LEMON SHORTBREAD COOKIES * Once the Lemon Shortbread Cookies have been baked and pinch of sugar on top. led, please sprinkle a FOOD COST CALCULATOR * As emailed previously, please instruct the management teams to include the new Food Cost Calculator, updated with sales and deliveries, in the Nightly Report Email. LEMONADE RESTAURANT GROUP 1212014 COMMUNICATION OF ACTION & TRAINING: Fo nema use onyry 7 f TIA) ComMuNICATION OF ACTION & TRAINING yj AL 3.30.15 MENU * Beets, Melon, Endive © Ifyou have not already, please begin to replace the Pistachio Vinaigrette with the Hazelnut Vinaigrette * Arugula, Blue Cheese, Sherry Shallot ©. It's strawberry time! Please begin to order and use strawberries instead of pears in the arugula salad. COMPEAT Just like when placing University orders through Compeat, you can now use the “email” option when place orders with Rockenwagner! This will automatically submit your order to Rockenwagner and will send a confirmation to your store's email ‘* With that said, if your store email passwords change (which they shouldn't aside from the rare extenuating circumstance), you MUST inform Brian. Otherwise, the email ‘option will not work in Compeat. ‘SMALLWARES ORDERS.. * _...are due on the THIRD FRIDAY of every month. Not the Monday before, not the following Sunday, etc. Orders submitted to Brian on the third Friday of every month should be pre-approved by your D.O. FOOD COST CALCULATOR * For this week, you should have begun a new Food Cost Calculator file, for the month of April, starting at the top with Week 1. | understand the “Monthly Totals" were not calculating properly before, and thank you for bringing that to my attention! (I need your feedback!) The Monthly Totals are now fixed (I think) and ready to calculate for the entire month of April! I'm sorry for not getting this to you sooner, but please be sure to. transfer all your numbers for this week over to this new file * Please continue to (or begin to for some of you...) include your Food Gost Calculators with your nightly report emails to nr@lemonadela.com. | am included in that email group, so no need for an additional email LEMONADE RESTAURANT GROUP 127014 COMMUNICATION OF ACTION & TRAINING - For ital us olyf/ / lLomonace Communication OF ACTION & TRAINING GIFT CARDS - REMAINING BALANCES, + Ifa customer's remaining balance on their Gift Card is less than $10.00, we are able to redeem their balance for cash. With that being said, we don't necessarily need to offer that information. We want them to use their remaining balance AT LEMONADE! But, in the situation that a customer requests their remaining balance under $10.00 be provided in cold hard cash, please oblige. * In order to do, please use the appropriate process on the register screen. Under the Manager screen, you will see a button labeled “Gift Card Cashout”. ‘* Please reach out to Kate and Sweeni with any questions! SAWTELLE. ‘© _...i8 open for business in the newly minted Sawtelle Japantown! Congratulations #17! LAST BUT NOT LEAST ‘+I know everyone is just dying to know the outcome of the LEMONATORS playoff game! We lost. But man, we looked good doing it! + Practice for next year starts next week! LEMONADE RESTAURANT GROUP {122014 COMMUNICATION OF ACTION & TRAINING + For ltmal uso onyIIVYNAAE Communication OF ACTION & TRAINING 42.15 EMAILING....DAILY vs. NIGHTLY vs. WEEKLY + MID DAY REPORT: mdr@lemonadela.com every day by 4:00pm © Body of email: Mid Day Sales & Labor numbers * NIGHTLY REPORT: nr@lemonadela.com end of every day © Body of email: End of Day Sales & Labor numbers © Attached: Daily Report © Attached: Food Cost Calculator * WEEKLY REPORT: wr@lemonadela.com (NEW EMAIL GROUP, YAY!) every Monday Body of email: Weekly Sales, Labor, & Food Cost Numbers Body of email: Notes in regards to Sales, Labor, & Food Cost numbers Attached: Exported files ‘Attached: Food Cost Caleulator Attached: Waste Log NEW MENU ROLLOUT ‘+ Mark your calendars! Our next New Menu Rollout Meeting in next week! Get excited! Wednesday, April 8” © 9:00am © Home Office 10000 Culver Blvd © GMs, KMs, GMs & KMs in training * Please make arrangements to allow for attendance by those listed above. GUEST FEEDBACK * Guest feedback, whether positive or negative, is essential in helping us improve in our operations! * Guests are now able to submit their feedback via the Lemonade website. Through a series of questions, the quest is able to specify location, time of visit, ete. They are also able to free-type their specific concems or compliments. ‘* Once submitted, Kate will receive their responses, assess them, and share them with all relevant Lemonade parties. + The email Kate will forward to you will look similar to this: [LEMONADE RESTAURANT GROUP 1212016 COMMUNICATION OF ACTION & TRAINING = For Internat use onyj / low UYNOAE (AX Communication OF ACTION & TRAINING ‘© What is your name? So and So Jackson ‘* What is your email address? ‘soandso@gmail.com ‘© What is your phone number? 155.555.5555 ‘Is it best to reach you by email or phone? Phone ‘© Which location did you visit? ‘Sawtelle ‘Is there a specific date that you are contacting us about? Let us know here! 03.29.15 ‘Please leave your questions and comments hero: love Lemonade! I'm very excited that you opened a store on Sawtelle! Will you ever consider opening a location in El Paso, TX? My mom would love it. And so an and so forth. ‘© How would you rate your Lemonade experience? | 10 ‘* Would you recommend Lemonade to a friend, family member, or colleague? | 40 CATERING UPDATES Please weloome the two newest members of the Catering Team, Ann Huynh & Sergio Madrid! ‘Ann hails from Toluca Lake and Sergio hails from the Island of Fashion. While Sergio will be assisting in many areas as the Corporate Logistics Manager, his first stop is with the Catering Department. ‘Anew Catering Invoicing System will be rolled out very soon. The new system will revamp the entire order processing procedure, perfecting execution and limiting confusion! Get excited! More information to come, but we thank you in advance for your patience as we all acclimate. Stay tuned! Every night, each store will receive a summary of the next day's confirmed orders. No need to reply, but this summary should be checked for any discrepancies, Catering Orders over $1000 will be sent as soon as they are confirmed, regardless of how far in advance they are placed, to assist in the preparation of ordering and scheduling of staff. ‘There should always be two sets of eyes on each order before it leaves the door. Ideally, whoever packages the ofder, a Manager on Duty, the Driver, or any combination responsible ‘employees should check the contents for completion. Use the Catering Checklist to avoid missed items! The Catering Checklist is available on SideSkills. It will be updated shortly, but it siill a great tool ‘A.10-Portion order of Chicken Curry Apply Salad should be measured out into @ 20 Portion Bowl. It will be shy of full, but this will prevent the customer from receiving less than ordered if the Small Bowl is used Beverly, Brentwood, Downtown, Larchmont, & Venice: © When ringing up CHEWSE orders, please use the new “12% Discount" button every time. This is not necessarily 2 ‘Discount’ per se, but a way to ensure correct billing based on our new contract with them: ‘A huge “THANK YOU" from the Catering Department! (Brittany, Aly, Sergio, & Ann) LEMONADE RESTAURANT GROUP 1272014 COMMUNICATION OF ACTION & TRAINING For ntmal use oyyn (Ib IAIVWYSNOEAL ComMunicaTION OF ACTION & TRAINING 47.15 MEETINGS GALORE! «MENU ROLL OUT © Tomorrow, Wednesday, April 8” © 9:00 am © Culver City Home Office o GMs, KMs, GMs & KMs in training * GM MEETING o Next Wednesday, April 15" © 2:30 pm 0 Culver City Home Office © GMs, GMs in training SPEAKING OF THE MENU ROLLOUT. ‘+ In preparation for the new menu rollout, please take a quick inventory of how many Menus and Catering Menus you have in house. Email your D.O. with your inventory numbers. Keep in mind that since our menu changes quite often, it is much wiser to order menus in smaller quantities more frequently! = Prepare your kitchen for the new menu roll-out! © Post-Roll-Out-Meeting, you may begin to order new Vendor items over the weekend and new Commissary items on Sunday for Monday delivery. With that said, be sure to intelligently add some extra Prep labor for Sunday and during the beginning of the week to assist in the transition. Key word here is, inteligenty| CATERING * Please note that the Catering Checklist has been updated on SideSkills. Using this checklist during each Catering preparation will help ensure proper service! YOUR MAIL - CHECK IT! * Please remember to check your store snail mail frequently. All relevant correspondence should be sent to Casey via Weekly Packets. Place all mail into one envelope labeled: "ATTN: CASEY’. LEMONADE RESTAURANT GROUP "22044 COMMUNICATION OF ACTION & TRARING «Fr Ital uee onlyj / MITVUY NADY ComMuNicaTION OF ACTION & TRAINING HUMAN RESOURCES + LNINERS © Allstores should have by now received instructions on completing new 19 forms for some select employees (highlighted on the list). Please have these sent in to Ashley with your End of Week packets next Monday, April 13. © Keep in mind that the date under the employER section called “CERTIFICATION” must be the hire date of the specific employee. Refer to the list Ashley provided for exact hire dates. Signature dates should be whatever date the form is being signed. For example, 4/7/15, 4/8/15, etc. «TRAVELING TIPS © Tips for visiting employees may ONLY be sent with your payroll packet. © Please gather all tips being sent and place them into ONE envelope labeled “ATTN: ASHLEY”. Do not write “TIPS" or any $$ amounts or anything indicating that there is money inside! Even if you only have one traveling tip envelope to send, still place it in an envelope labeled "ATTN: ASHLEY”. LEMONADE RESTAURANT GROUP +2704 COMMUNICATION OF ACTION & TRAINING = For ntl use ony48.15 p / MATVVYNAEDE HM Communication oF ACTION & TRAINING THIS IS THE EARLY SPRING 2015 MENU CAT! ATTACHMENTS Build To Procedures ‘o With updates from this morning's roll out Recipe Sheet for Land + Sea, Braise, and Dessert © With photos added (One Sheet, ‘© With updates from this moming's roll out © Keep in mind that the ones you received today lack the following changes: * Cauliflower — 10 cups Cauliflower, not 8 cups = Lemongrass Poached Chicken — Rau Rum Leaves are forn "The Pizza” Chop - Add 2 cups halved Cherry Tomatoes "Bay Shrimp — Cashews are toasted and chopped © We willbe printing and distributing new One Sheets, but in the meantime, you MUST make note of those changes on the ones you've received Menu Line Up © With updated Commissary & Vendor burn off item and new items Cheat Sheets © Start coaching your staff now! Operational Forms ‘© Hot, Cold, Land + Sea Replenisher, Load In, Marketplace Production, Prep Sheet Replenisher Request Forms These are new, and super cool! Try em out! Order Form © This is a GENERIC order form, You should save it multiple times for different vendors Specify the vendor name and contact information in the top left hand corner of each form. You wil fil n the item names, item numbers, pack sizes, etc. PREPARATION & ORDERING You should begin ordering items from Worldwide (or Riko where applicable) and University for delivery on Saturday & Sunday. New Commissary items wil be available to order on Sunday for Monday delivery Be sure to allow for extra labor (sensibly) in the kitchen to help prepare the new items and to help train the kitchen staff ‘You will be receiving pie servers to aid in the serving of the White Com & Kale Souffié. IN-STORE ROLL OUT Integration of new menu items should begin Monday with 100% completion by end of day Tuesday. All new Marketplace Salads should be showcased at the BEGINNING of the line until further notice, LEMONADE RESTAURANT GROUP 1212014 COMMUNICATION OF ACTION & TRAINING For ntal use onylomonade Communication OF ACTION & TRAINING 4.14.15, : ‘APRIL GM MEETING + IS TOMORROW! © 2:30 pm © Home Office, Culver City © Tobe early is to be on time, to be on time is to be late, to be late is to be sory! + INPREPARATION © Please see link hitps:/Hyoutu be/sksigk5so6Y, featuring Sergiol ‘© Wewill review in detail at the meeting tomorrow, but check it out in the meantime! ‘SPRING CLEANING * Take a look around! Do you see things like this? Look low, look high, look in between. Implement a deep cleaning process! Not next week, not next month, NOW! Ready......GO! FOOD COST CALCULATOR + Ona Tuesday, the budget listed on Wednesday's line under the "Budget" column, in light grey italicized should be communicated to the management team. HUMAN RESOURCE ADMINISTRATION + DATA CHANGE FORMS © When an employee transfers to a new location, the NEW location isto fil out the Data Change Form and have the transferee sign it. Forms should be submitted immediately! © Ifarpay change occurs in the middle of a pay period (for example, April 27"), hours must be specified as to how many were worked under to old pay rate and how many were worked under the new pay rate. SEE YA TOMORROW! LEMONADE RESTAURANT GROUP 122014 COMMUNICATION OF ACTION & TRAINING - For Ital use oy