Service

Customer Random Interarrival Arrival Time Start Waiting Time Service time Completion
Number time Time
Time
1 0.08 0.24 0.24 0.24 0 3 3.24
2 0.09 0.27 0.51 3.24 2.73 2.55 5.79
3 0.70 2.1 2.61 5.79 3.18 2.15 7.94
4 0.33 0.99 3.6 7.94 4.34 2.78 10.72
5 0.80 2.4 6 10.72 4.72 2.99 13.71
6 0.54 1.62 7.62 13.71 6.09 2.01 15.72
7 0.43 1.29 8.91 15.72 6.81 2.11 17.83
8 0.08 0.24 9.15 17.83 8.68 2.9 20.73
9 0.90 2.7 11.85 20.73 8.88 1.99 22.72
10 0.32 0.96 12.81 22.72 9.91 2.88 25.6
11 0.99 2.97 15.78 25.6 9.82 1.99 27.59
12 0.10 0.3 16.08 27.59 11.51 1.89 29.48
13 0.11 0.33 16.41 29.48 13.07 1.35 30.83
14 0.78 2.34 18.75 30.83 12.08 2.99 33.82
15 0.88 2.64 21.39 33.82 12.43 2.86 36.68
Total 21.39 114.25 36.44
Average 1.426 7.62 2.43

a=0
b=3

number of clients waiting in line 14

Probability of waiting 93%
average time in waiting line 7.62 minutes
average time in system 10.046 minutes
utilization rate 170.36%
end of simulation 36.68 minutes
if the standard utilization rate of the company 85%, should another server be added for this problem
 Time in
System
3
5.28
5.33
7.12
7.71
8.1
8.92
11.58
10.87
12.79
11.81
13.4
14.42
15.07
15.29
150.69
10.046

or this problem YES. Because the existing server is over-utilized by 85.36%

interarrival time= a + r(b-a)
r= random number between 0 and 1
a=min arrival time
b+max arrval time
given a=0, b= 5

IAT= 5r
Arrival time= C1: IAT
C2: ATC1+IATC2
Service start time= C1, arrival. C2 completion time of C1 wchever is higher between arrival and completion
Completion time= service start+service time
waiting time=service start-arrival time
time in system= completion time-arrival time or waiting time + service time

utilization rate=(completion/AVGIAT)/(completion/AVGSeriveTime)
ival and completion