Demonstration with Oral Questioning

Candidate name:
Assessor name:
Unit of competency: Conduct Night Audit
Qualification Front Office Services NCII
Date of assessment:
Time of assessment:
Instructions for demonstration

Given the necessary materials, tools and equipment the candidate must be able to
Compute the Guest Occupancy in 30 minutes.

Materials and equipment

OBSERVATION  to show if evidence is

demonstrated
During the demonstration of skills, did the candidate: Yes No N/A
 Checks the transactions to ensure they have posted   
in the property’s computerized system.
 Identifies and reconciles financial and system   
discrepancies according to property standards.
 Verifies and reconciles room rates and room status   
to guest of the property.
 Suggests internal financial system and control for   
improvements in the property’s operation.
 Completes routine records and reports accurately   
within designated timeless.
 Forwards reports promptly to the appropriate   
person/department.
  

  

  

  

The candidate’s demonstration was:

Satisfactory  Not Satisfactory 

Assessor signature: Date:

Candidate signature: Date:

Observation and questioning checklist [continued]

Questions Satisfactory response

The candidate should answer the following questions: Yes No

1. Why do we need to conduct night audit?

 

2. What are the additional services or add-ons need to identify?

 

3. How do you differentiate room rate from room status?

 

4. What are the first thing to do in getting the length of stay of the
guest?  

The candidate’s underpinning knowledge was:

Satisfactory  Not Satisfactory 

Feedback to candidate:

The candidate’s overall performance was:

Satisfactory  Not Satisfactory 

Assessor signature: Date:

Candidate signature Date:

Acceptable answers are:

1. In order to get the daily financial reports.

2. The additional services or add on need to identify are Laundry and Breakfast
services rendered to guest.

3. Room rates is the rate charged daily for a hotel room while room status is
condition of a room e.g is room is occupied or out of order.

4. First thing to do is to check f or to know first the standard check in time and check
out time.
 SPECIFIC INSTRUCTIONS FOR THE CANDIDATE

Qualification FRONT OFFICE SERVICES NCII

Unit of Competency: Conduct Night Audit

Name of Project:

PLEASE READ CAREFULLY:

1. Given necessary tools and equipment :

Compute the Guest Occupancy in 30 minutes.

2. The assessment shall be based on the units of competency in the Training

Regulations and the Evidence Plan and shall focus on the following evidence
gathering methods:

 Demonstration with Oral Questioning

 Interview

3. The final assessment shall be the responsibility of the accredited assessors.

4. At the end of the assessment, the accredited assessor shall give you feedback
on the result of assessment. The feedback shall indicate whether you are:

 COMPETENT
 NOT YET COMPETENT
Recording Sheet for Interview

Candidate name:
Unit of competency: CONDUCT NIGHT AUDIT
Qualification FRONT OFFICE SERVICES NCII
Oral/interview questions Satisfactory
response
Yes No

1. Why do we need to ensure the transaction is posted in  

computerized system?

2. What is the standard check-in time and Check-out time in  

a hotel?

3. How you will get the computation of a room rates?  

4. What is Guest folio?  

The candidate’s underpinning knowledge was:

Satisfactory  Not satisfactory 
Feedback to candidate:

Candidate’s signature: Date:

Assessor’s signature: Date:

Acceptable answers are:

1. So we can easy to verify and get the information that we need in posting the
financial reports.

2. The standard check-in time is 2 pm and the standard check-out time is 12noon.

3. By multiplying the room rate per night to total length of stay.

4. Guest folio is considered as the master bill in a hotel which is also known as
guest account card. It is also contain all the transactions both cash and credit
occurred by guest.