Muhammad Fahad Khan

+923215169600 Fahad.khan@live.com https://www.linkedin.com/in/fahad-khan-ba9b8942

PERSONAL SUMMARY
Good Knowledge of MCITP Enterprise Administrator, more than 13 years of experience in the IT industry. Expertise in Migration from
Windows NT domain to Windows 2003/2008 domain. Expertise in Active Directory and Exchange Server Administration. Expertise in
designing and Implementation of Microsoft Active Directory Infrastructure. Experience of managing Hyper V & SCCM. Experience in
Business Automation & Process Reengineering and related Business operations.
 Multi Domain End-to-End Process Management and Change Management.
 Recognized for ensuring development and deployment of appropriate Controls to provide Preventive & Detective
Assurance on service revenue & related cost reports & operational information.
CORE COMPETENCIES
Windows Infrastructure Services: Leadership Skill

VMware, Hyper-V, Linux, Citrix Team Building & Mentoring

Product Research & RND
Group Policies
Microsoft Exchange 2010 Project Management & Cross Functional Support Management
Clustering, NLB Strategic business development
Active Directory, DNS, DHCP Vendor Management
System Migrations/Integrations Business Process Automation & Change Management
Enterprise wide Implementations Strong Interpersonal Skills
I.T Audits & Audit Coordination
PROFESSIONAL EXPERIENCE

IT Infra Program Architect (Senior Manager) Afiniti (December 2016 to present)

- Develop and design Infrastructure solution for customers as per Business model
- Solution deployment & post production support to the customers (both internal and external).
- Plan & design Infrastructure platform for Afiniti customers
- Design & deployment of enterprise IT Services (VDI, SSO, etc.)
- Compliance & Upgrades of Afiniti solutions.
- Content management, monitoring, vulnerability management and administration systems dealing with virtualization platforms
(VMware ESX, Hyper-V, Citrix Xen)
- Assess, Design, and Deliver an Integration Architecture that supports High Availability and Scalability
- Manage projects through JIRA, agile methodology.
- Provide input to project planning, resourcing, and budgeting activities.
- Organize training for end-users and business consultants

Manager IT Infrastructure WARID TELECOM (May 2015 to November 2016)

- Develop and implement I.T plans, goals, objectives and processes.
- Ensuring quality of I.T support to all business units.
- Establish rapport and maintain contact with other regional managers
- Development/management of RFI and RFP for IT Infrastructure Projects Development/ Management of SLA/OLA & Contract
management
- Liaison with Project Management Team to develop IT Infrastructure Process & SOP (based on PMI Standards) Coordinate and
liaison with Network Team to implement, test and manage corporate IT network
- Developing business and IT partnership /relationship and aligning IT with Business needs and strategy Ensure smooth
distribution of IT Equipment as per policy
- Ensure security and quality of services. Ensure compliance of IT policies within Infrastructure with regards to
hardware/software
- Planning and budgeting for IT Infrastructure expansion and continues improvement
- Team Management of qualified IT professionals to deliver operational efficiency. And also identify and plan trainings for team
- License management of software and all other applications
- Management and availability of BVS for Business units i.e. Business centers, Franchises, Affinity Partners and retailers Business
continuity and disaster recovery of all services to Business units
- Management of overall distributed services. Data center design and operations
- Identify and implement automation of procedures for all departments in the organization.

ASSISTANT MANAGER IT INFRASTRUTURE WARID TELECOM (January 2007 – April 2015)

- Was responsible for overall management, control and monitored all I.T related activities in its related region.
Following were the main responsibilities:
- Files Servers Management
- IT Inventory Management Service Desk Management
- Ensure L1 & L2 Support as per defined KPI Surveillance Management
- Citrix management
- Franchise IT Support & Connectivity Management Data Centers & Facilities Management
- Service desk Operations
- SLA, OLA & Contract Management
- Develop and implement I.T plans, goals, objectives and processes. Ensuring quality of I.T support to all business units.
- Process optimization Vendor Management
- Inter Team Coordination
- Organizing and managing all I.T activities in the region.

EXECUTIVE – SNR. EXECUTIVE IT INFRA WARID TELECOM (MAY 2005 TO DECEMBER 2007)

- Responsible for overall IT Infrastructure of respective regional datacenter.

- Provide information for and take action on items identified during internal and external infrastructure audits.
- Involve in project related activities from Microsoft Infrastructure & ensure project is closed & target dates met.
- Practice Request for Proposals, contracts, scope of work reports, and documentation for infrastructure projects.
- License management of all applications running in company.
- Responsible for complete documentation, readiness, planning and execution of Disaster Recovery and Business Continuity.
I.T
 Service Management
-------------------------------
- Responsible for Service Level Agreements for different IT Infrastructure and Helpdesk services.
- Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures followed.
- Asset Management of IT related Assets as per ITIL Framework.
People Management


----------------------------
- Setting objectives for the direct team members.
- Distributing tasks and responsibilities.
- Training execution for direct team members.
Clients/User Management


---------------------------.
- Closure of incident with progress monitoring.
- Route requests for adding/alerting new categories, sub categories and groups as per requirements.
- Provide overall guidance, collaboration and hands-on resolution for daily support tasks.
- Provide support to Helpdesk & Staff with related to applications and operating system.
- Provide the improvement plan for Microsoft technologies by meeting the objectives of the company.

SYSTEM SUPPORT ENGINEER (TRAINEE) DOCUMENT WORLD PAKISTAN (Oct 2004 to May 2005)

- Provided full support and solution for Microsoft products.

- Provided Symantec Antivirus and Net backup support
- Installed and maintained all the Dell servers.
- Configured/Maintained SAN Devices
- Maintained Large Scale Networks (more than 500 nodes)
- SAN and DAS Clustered
- Maintained all of the IT equipment support, inventory and repair.
- Coordinated with other backend teams and vendors for the issues.
- Provided support to the desktop and laptop domain users on daily basis.
- Wired and wireless network configured and troubleshoot.
- Application Support for the users for Microsoft, VPN applications and other department related applications.
- Provided Remote Assistance, Remote Desktop Connection and VPN facility Configuration and Troubleshooting to the users

SYSTEM SUPPORT ENGINEER (TRAINEE) PAK TIGER ISP (May 2004 to Oct 2004)

- Provided on call support to end user queries

- Maintained Local Area Network.
- Managed Hardware Inventory

HANDS‐ON EXPERIENCE

- OS: Windows Server 2003 – 2012 R2, Windows Client XP – Windows 10.
- Infrastructure: Office 365, Active Directory, Group Policy, DNS, Exchange, System Center, SCCM, IIS Web Server, File Server,
Print Server, DHCP, WSUS etc.
- Applications: MS Office, CA Service Desk,
- Virtualization: Microsoft Hyper‐V, VMware vSphere ESXi, vCenter. Linux
- HA, DRP & Backups: Windows failover Cluster, NLB, Symantec Backup Exec, EMC Data Domain VTL, Dell Power Vault etc.
- Antivirus/Anti‐Spam: Microsoft System Center Endpoint, Microsoft Forefront, Symantec End Point Protection etc.

PROFESSIONAL CERTIFICATIONS:

- MCP 2003
- Microsoft Windows XP Professional
- Microsoft Windows 2003 Server

TRAININGS/SESSIONS/SEMINARS
EMO 5.2/AOM (Push E-Mail) Team Building & Motivation
Deploying and Administrating Microsoft Forefront Client Security Creativity & Critical Thinking
CA Unicentre NSM: Implementation and Administration Personal Effectiveness & Prioritization
ITIL v3 Foundation from Business Beam Synergizing Performance
Clustering over Windows 2003 Leading Change
EPM Professional by using Microsoft Project Server 2010 Personal Excellence Training
VMware Certified Professional - 2014 Code of Conduct / Anti-Corruption
Certified Data Centre Design Professional (CDCDP) – 2015 Seminar on Total Quality Management
Seminar on Risk Management Seminar on Operational Risk Management

PROJECTS DELIVERED


- Microsoft SCCM 2007 Infrastructure deployment and up-gradation to SCCM 2012

- Deployment of IP Surveillance system for nationwide business centers
- Multiple OS Deployments/Upgrades
- Part of deployment team of Domain Controllers/User Migration
- Migration of Existing Data Center & New Data Center Build
- Deployment of Citrix XenApp 6.5 and NetScaler MPX 5500 solution.
- Biometrics Verification System (BVS) deployment
- Deployment Of VDI Solution for Afiniti users
- Client sites deployment of afiniti solution.
Academic
- Qualification

Bachelor
- in Information Technology (BSIT) 2001-2004
- Preston University Islamabad

REFERENCES
-
- Name: Nadeem Ashfaq
- Designation: Director IT Infrastructure
Contact: +92 3214001014
Email: nclub1977@gmail.com
Company: Afiniti Software Solutions

- Name: Mr. Saad Moten

- Designation: Manager IT Audit & Security
Company: PTCL
Phone No: +92 3212420515

Personal
- Information:
Date of Birth: 10th November 1983
City based from: Islamabad
Work City: Lahore