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CERTIFICATE FROM PROJECT GUIDE

This is to certify that the major project (BBA) entitled “Customer Preference Towards
Services Provided To Customers” done by Nirupma Chauhan, ROLL NO. _________ is an
authentic work carried out by him at St. Andrews Institute of Technology and Management
under my guidance. The matter embodied in this project work has not been submitted earlier for
the award of any degree or diploma to the best of my knowledge and belief.

DATE: 02 April

MRS. JYOTIKA ANAND


ASST PROFESSOR, BBA DEPARTMENT

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SELF DECLARATION OF STUDENT

I, the undersigned RAJAN AGGARWALa student of B.B.A., hereby declare that the project
work presented in this report, entitled ““Customer Preference Towards Services Provided
To Customers”’ is my own work and has been carried out under the supervision of
MRS. JYOTIKA ANAND of St. Andrews Institute of Technology and Management .

This project was undertaken as a part of the major project as per the curriculum of
Maharshi Dayanand University , for the partial fulfillment of BBA from at St. Andrews
Institute of Technology and Management. This work has not been previously submitted to
any other university for any other.

DATE:- 02 April Sign-


PLACE:- DELHI Name:- Nirupma Chauhan

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ACKNOWLEDGMENT
Before getting to brass tacks of things, I would like to add a heartfelt word for the people
who have helped me in bringing out the creativeness of this project.
To commence with things I would like to take this opportunity to gratefully and humbly
thank to respected guide MRS. JYOTIKA ANAND , Asst professor, at St. Andrews Institute
of Technology and Management . for his undeterred guidance constant support and
motivation that has encouraged me to come up with this project.
My parents need special mentions here for their constant support and love in my life. I also thank
my friends and well – wishers, who have provided their whole hearted support to me in this
exercise. I believe that this endeavor has prepared me for taking up new challenging
opportunities in future.
This attempt at any level cannot be satisfactorily completed without these learnt people support
and guidance.

Nirupma Chauhan

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