Jordan Harwood

716 Warren St. Greensboro, NC 27403 | jlharwoo@uncg.edu | (336) 341-2012

OBJECTIVE

Seeking a position in the field of Nutrition that highlights many years of work experience in healthcare and customer service.

EDUCATION

Bachelor Of Science Degree | The University of North Carolina at Greensboro | Greensboro, NC | Nutrition – Human Dietetics | Aug
2021 | GPA: 4.0

High School Diploma | West Forsyth High School | Clemmons, NC | 2004 – 2008

PROFESSIONAL EXPERIENCE

Alma Mexicana

Server/Bartender | Winston-Salem, NC | January 2018- present

- Extensive knowledge of menus, specialty cocktails, formal dining, and total restaurant and bar processes.
- Responsible for using various payment methods to settle open client checks.
- Restaurant opening/closing duties performed on a regular basis.
- Frequent use of nutritional knowledge to ensure no customer exposure to food aversions and allergies.

WP Kitchen + Bar

Server/Bartender | Greensboro, NC | August 2017- January 2018

- Excellence in ensuring positive customer experience in a fast-paced work environment.

- Experience in working themed/coursed menu dinners and private parties.
- Extensive knowledge of menus, specialty wine and cocktails, as well as restaurant and bar processes.
- Responsible for all points of service, including cash transactions and maintenance of a cash drawer.
- Restaurant opening/closing duties performed on a regular basis.

Inmar, Inc.

Digital Operations Analyst- Promotions Network| Winston-Salem, NC | December 2016 – August 2017

- Responsible for creating promotions and digital couponing for manufacturers and retailers.
- Extensive understanding of supply & demand, as well as consumer trending.
- Advanced knowledge of Excel and company budget reporting.
- Constant contact with major manufacturer and retailer contacts (Publix, Rite Aid, Kroger, etc.)

Inmar, Inc.

Account Representative- Healthcare Network | Winston-Salem, NC | June 2015 – December 2016

- Responsible for maintaining relationships between insurance large scale clients.

- Managed client specific details between 9 different retailers and hospitals.
- Created excellent rapport and building a trustworthy relationship with clients.
- Close attention to detail and excellent understanding within an accounting realm.
- HIPAA Certification.
- Received promotion in December 2016 for outstanding customer service.

Emerywood Fine Foods

Server/Bartender | High-Point, NC | December 2014 – September 2016

- Served within ALE and Health Department standard while ensuring well-being and satisfaction of bar guests.
- Shift lead of all money handling and closing responsibilities. Expertise in POS functionality.
- Several instances of experience serving and bartending in High Point Furniture Markets.
- Extensive knowledge of specialty wine and cocktails, as well as standard restaurant and bar processes.
The Riverboat Landing

Server/Bartender | Wilmington, NC | April 2014 – December 2014

- Maintained customer satisfaction while taking orders, hosting, bartending, running food, and bussing simultaneously. This
restaurant was a historical favorite for tourism and drew very large crowds. The servers were responsible for all points of
service.
- Knowledge of an Aloha POS system and typical financial system closure at beginning and end of shifts, including cash drawer
expectations.

Aon-Hewitt

Customer Service Specialist | Winston-Salem, NC | March 2011 – March 2014

Call Center Supervisor | November 2013- March 2014

- Specialized knowledge in Benefits Administration in healthcare and retirement.

- Excellence is customer service with the benefit consumer.
- Taking ownership of all escalated situations and seeing these instances through to completion.
- HIPAA Certification.