P: 770.364.

9237
Michael H Evans E: MichaelEvans.v2@gmail.com
W: http://www.MichaelEvans.org
BIO My name is Michael Evans and I am a dedicated professional with extensive experience working in fast
paced environments demanding strong organizational, technical, and interpersonal skills. I am
confident and poised in interactions with individuals at all levels. I am also detail-oriented and
resourceful in completing projects; able to multitask efficiently and complete assignments with no
supervision.
SUMMARY Capabilities Work
•Customer Service & Support •3 years management and supervision experience
•Computer Operations •5 years in restaurant business
•General Accounting •11 years in the IT Industry
•Problem Solving & Troubleshooting •13 years of customer service
Industry Exposure
Distribution, Health Insurance, Manufacturing, Medical, Retail, and Restaurant.

Project Involvement
Accounting, Appointment Scheduling, Billing, Inventory, Operations, Payroll, Point of Sale, Shipping &
Receiving, and Time Tracking.
EXPERIENCE Customer Service & Relations
•Meet with customers to determine their project requirements and formulate a plan of action to
complete said project.
•Managed interactions with clients regarding project status.
•Fielded incoming customer issues, logged them, and resolved in an efficient and timely manner.
•Resolved customer issues in person and remotely.
•Experience in conducting formal and informal training classes.

Management & Supervision

•Responsible for routing a staff of 15+ drivers for local commercial and residential customers.
•Managed inventory of bulk aggregates.
•Generated daily, weekly, and monthly reporting of inventory and sales.
•Responsible for managing a staff of 8+ in a restaurant environment.
•Responsibilities include scheduling, cash handling, inventory, and reporting.

Computer & Technical

•Structured & Object Oriented Programming.
•Experience in all facets of the Software Development Life Cycle.
•Data conversions, data transfers, and Electronic Data Interchange.
•Experience using Relational Database Management Systems
•Detail-driven Quality Assurance Testing and documentation.
•Writing technical and end-user documentation.
•Experience installing, configuring, and troubleshooting servers, workstations, and networking
equipment.
SKILLS Databases Languages Operating Systems
Informix, MS Access, MS SQL ASP, C/C++, HTML, JSP, Java, AIX, Linux, OSX, Solaris, Unix,
Server, MySQL, Oracle, Sybase ProvideX, UBL, Visual Basic, XML Windows
EDUCATION Gwinnett Technical College Georgia Work Ready Certified
Associates Degree in Computer Sciences http://www.gaworkready.org/
EMPLOYMENT Full-time Parent • Lawrenceville, GA • Mar, 2008 - Present
Census Enumerator • US Census Bureau • Duluth, GA • April 2010 - June 2010
Software Developer, Support Developer • Demand Bridge • Norcross, GA • Oct, 2006 - Mar, 2008
Software Developer, QA Tester • Evans Consulting • Suwanee, GA • Jun, 2004 - Sep, 2006
Customer Support • Recall Systems • Atlanta, GA • May, 2003 - May, 2004
Software Developer, QA Tester • Unison Systems • Atlanta, GA • Jun, 2001 - Apr, 2003
Software Developer, QA Tester, Support • Walker Technology • Norcross, GA • Apr, 1996 - May, 2001
Dispatcher, Batchman • Blue Circle Williams • Lithonia, GA • Mar, 1994 - Apr, 1996
Shift Supervisor • KFC • Snellville, GA • Jul, 1989 - Mar, 1994