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ASSIGNMENT 7

IT INDUSTRY

CORE COMPETENCY AND VRIN FRAMEWORK

SUBMITTED TO:
DR.ABRAR ALI SAIYED
SUBMITTED BY:
GROUP 14
Core Competencies:
1. Service Offering: One stop capability
2. People: Ability to attract and retain the best talent
3. Process: Delivery Excellence
4. Technology: Technological Superiority

● Service Offering: Infosys today has the distinction of being a one stop shop,
providing services across the entire business value chain from business & IT
consulting through implementation and support services.

● People: According to many surveys in India, Infosys has been ranked the
best employer to work. They have been able to attract and retain the best
talent. They have inculcated a culture that empowers employees and
motivates them to take initiatives. Infosys enjoys one of the lowest attrition
rates in the industry.

● Process: With the record 95% of all the projects are delivered on time and
within the budget, thus making them leader in the project management
and reducing the cost of ownership of their clients. Infosys have alignments
with the Malcolm Baldrige framework and six sigma cross functional
process mapping to deliver the high quality solutions to their clients. Also,
with the help of global delivery model they are able to offer their client’s
costs savings of 20-30% without compromising on service levels.

● Technology: Infosys has brought together thought leaders within the

organization to form the Software Engineering and Technology Labs.
SETLAB is the research wing of Infosys consisting experts in software
architecture, methodologies, emerging technologies and platforms.
The company is based in India so its competitive advantage is enhanced. The
Indian economy, despite weak economic indicators such as relatively high rates of
inflation, has low labor costs. High skills leveled workforce in Information
Technology; Infosys has an operational basis that offers low cost based highly
skilled competitive advantage. Highly skilled labor that often speaks English and is
culturally sensitive to Western practices. Infosys is in a strong financial position. It
has the capital to expand, and the basis to leverage potential investors. The
company has a global footprint in 77 cities of 32 countries. The company has
offices in many developed and developing nations. Infosys is becoming a global
brand also it has the capability to support the global operations of multinational
clients. The company has robust brand recognition. It has developed a strong
brand through quality services which has allowed it to maintain long standing
client relationships. The company has developed a project management method
to ensure timely, consistent and accurate delivery of superior quality solutions to
maintain a high level of client satisfaction.

VRIN FRAMEWORK:
Value: 95% of the projects are delivered on time and it has always provided cost
savings to their clients. 99.998% of the projects are error free.

Rare: SETLAB. It is a research wing incorporated by Infosys for the exclusive

research and technology use.