Professional Documents
Culture Documents
For
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I would like to acknowledge and thank from the deepest
portion of my heart to all the people who were always behind me,
whenever I needed any help for successful competition of my
internship and this report. To start with I would like to thank my
institute, Pearl School of Business for providing me this opportunity.
To start with, I would like to thank my course coordinator Mr. Sanjay
Kumar, who not only gave me valuable inputs but also helped me as
much as he could during my internship. I would like to thank my
mentor here Ms. Namita Chawdhary who gave me her valuable
inputs so that I could start my interns from the right direction. I
would also like to thank Mr. Samit Chopra, Sr. Sales Manager at
Greycells18, who acted as a supervisor as well as a teacher when it
comes to learning organization behavior and culture. He gave us
valuable tips and tricks of marketing. Along with him I would like to
thank Mr. Vikas Jain, Sales Manager for always being helpful and
cooperative whenever I was stuck with any problem. I would like to
thank Mr. Sushil Kumar Bhatti for becoming a great team member
to work with. Without his support I wouldn’t be able to perform as
fine I have done now.
Last but not the least; I would like to thank my parents and
teachers for supporting me to achieve this level.
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TABLE OF CONTENTS
1. Acknowledgement
2. Table of content
3. Summary
4. Introduction
5. Industry Analysis
6. Company Analysis
7. Organization Chart
8. Organization Structure
9. Competition
a. Identification Phase
b. Testing Phase
i. Schools
v. government buildings,
vi. malls,
viii. museums a
x. Clubs
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13. Conclusion
a. Schools
b. Coaching Center
EXECUTIVE SUMMARY
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INTRODUCTION
The product Topper was launched in 2008 and was aired free
of cost initially. The right strategy for creating awareness among
target market and right distribution channel was still not found till
year end. Our project dealt with this situation and we were assigned
the task of finding and testing the right distribution medium for the
product. We were divided into teams to two members and I was
grouped with Mr. Sushil Kumar. We were given the area of Noida
and Faridabad to cover. We visited number of schools and coaching
institutes and worked out the right approach to follow for about a
week. After the strategy was finalized, testing phase was on. We
visited 21 schools and 38 coaching institutes for this purpose. We
finalize that those people who has more than one coaching center or
schools running or has contacts in more than one coaching center or
school should be contacted and make them our Associates. We
planned to give them commissions on sales which they would be
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able to make. We could provide them promotion materials and
marketing assistance if necessary.
INDUSTRY ANALYSIS
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Television in India has grown many folds over the last decade.
From a one-channel system, we now have more than 300 channels
airing all types of content into India. The total number of TV homes
is now crossed over 100 million and about 60% of all households in
India owns a TV set. Thus, television is easily one of the most
widespread communication medium in the country.
Internet has made more than 4.73 million users who are
connected through high speed broadband connections. The figure is
of August 2008 and the number is growing rapidly.
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COMPANY ANALYSIS
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in their personal capacities and Capital18, Network18’s private
equity initiative. The majority stake in this company is with
Network18 and that is the reason behind ‘18’ being attached with its
name.
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WORK FLOE OF THE COMPANY
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COMPETITION
Direct Competition
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Topper Learning System is first of its kind service which is
dedicated to the school students. Now various websites like
www.extramarks.com are coming up. They are claiming to help
school students are only providing either written materials or
providing online test or both, but Topper’s main advantage is its
episodes which no body other is providing till date. So there is no
direct competition for this product in the market.
Indirect Competition
PRODUCT ANALYSIS
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As briefed earlier, the Topper Integrated Learning System is
developed to help the students and teachers to use latest
technology in the field of learning. It involves media like TV,
computers and internet to reach to homes and make learning easy
and convenient. The product is available with two mediums: TV and
internet. These media are as follows:
Topper TV Channel
The Topper TV channel is a 24 x 7 TV channel. It is available
on direct-to-home (DTH) platform. Currently channel is available
with two companies – Airtel Digital TV and Tata Sky.
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information about various courses, entrance exams colleges
and institutes. it also give them a small introduction (scope
and future) of various streams offered at various colleges
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parents to monitor their child’s performance throughout the
year.
Prices
TV Subscription: Rs 1000.00 (inclusive of all taxes)
Web Subscription: Rs 1300.00 (inclusive of all taxes)
TV + Web Combo Pack: Rs 1500.00 (inclusive of all taxes)
Airtel Bundle: Rs 2500.00 (inclusive of all taxes) – this package
contains Airtel Digital TV Set top box + one TV
subscription
p.s.:
- All the subscriptions are valid for one year only.
- Web subscription is available in the form of retail packs
consisting of a demo CD, a user guide and the login key.
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EXISTING SALES & MARKETING SCENARIO
• Call Center Back Hand – The back hand people search for the
data of students studying in secondary or senior secondary
classes and make sales calls to them and their parents. They
use to get data from schools, coaching centers, internet
databases, data collected ay any event (kiosks or event
organized by Topper)
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• Homeshop18 is the Group’s online & on-air retail marketing
and distribution venture which is India’s first 24 hour Home
Shopping TV channel.
OUR PROJECT
The basic problem with Topper was to find the right marketing
and sales approach. Till now they were looking their marking with a
broader view, in order to reach to the masses they have to
concentrate their efforts to the niche market of secondary and
senior secondary school students and their parents. To start with,
we identified the various means and places to find our target
market. For this, we followed CPS model for problem solving.
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IDENTIFICATION PHASE
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TESTING PHASE
Schools
As Topper follows CBSE pattern, our search was only for those
schools who were following CBSE pattern of education. The schools
chosen for testing phase were either in nearby locality or have some
personal contacts because we want to go to other schools with our
full preparation. Schools were also first choice for us as the
company’s existing marketing team was already doing this.
METHODOLOGY
We listed out few schools nearby and made a visit after taking
earlier appointment or visiting in meeting hours of the principal.
After interaction with the concern person as well as listening to our
marketing team’s reviews, it was clear that schools are the major
market potential.
ADVANTAGES
• Parent Teacher Meetings are the best platform for our
business as students and their parents both are available at
the same time specially parents has their ward’s education
concern in his mind at that time.
• Teachers can also recommend to the students if they are
convinced that the product will certainly help in student’s
learning. Also they can make any special comment on the
product which would help us in making Topper better.
• In – schools model could be proposed.
• Value addition to the school.
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DISADVANTEGES
• Difficult to get permission. As the school’s decision making is
a long process as they are usually run by a trust or society.
• They don’t give much importance to another media apart from
their regular system. They have faith in the existing system
and don’t want any changes.
• Teachers usually take this as a threat to their extra tuition
classes and thus don’t support Topper.
• Schools could not be attracted simply on the basis of
commissions which we would be providing on sales volume
achieved.
CONCLUSION
The school holds the major part of the market. The school
market requires less effort and yields maximum output. Also further
marketing is easier for us as we can use the school’s goodwill with
our brand.
METHODOLOGY
We use to start with internet finding the list of coaching centers in
nearby area with their contact details. Then take appointments so
that when we visit coaching institute, the concern person is ready to
devote at least half an hour’s time. Presentation of the product and
its features was given and we ask for their reviews for selling
strategy.
ADVANTAGES
After our interaction in coaching centers, we found that most of
coaching centers are interested in doing business with us. They
could get sales by making Topper a compulsory to every student.
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They can also have Topper episodes running in their classes to
assist their coaching.
Another advantage is that we could use the goodwill of a teacher. As
there are few famous teachers for particular subject visiting one or
two coaching centers. If he/ she recommend Topper to his/ her
students, they will definitely going to buy it.
DISADVANTAGES
The only disadvantage with coaching center was number of
students being low as compared to schools.
They can treat us as their competitors. They can take it as end to
the extra coaching classes.
Few coaching centers demanded their own content to be added on
Topper.
CONCLUSION
Coaching centers are opened for making money and doing business.
They can be our Associates who would be selling in a particular area
and will be paid commissions on margin basis.
METHODOLOGY
We chose one society and took the permission for putting a kiosk or
canopy in their premises. We have to pay some amount for society
fund and they provided us the space and electricity. We arranged
materials like canopy, LCD screen, DVD player, pamphlets, demo
CDs, broachers etc. from the company and put up stalls for few days
in different societies.
ADVANTAGES
• User and buyer can watch a demo at their premises.
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• One can recommend it to friends, relatives etc.
• Students from different schools and different coaching centers
can be targeted. Word of mouth publicity will spread
awareness to other schools and coaching institutes.
• Common views from students as well as parents can be
obtained.
DISADVANTAGES
• Return on Investment of the fee could not make on any of the
stall.
• Senior secondary students could not be found with their
parents walking in society. They were mostly found riding on
bikes. Parents were found driving in their cars. So no footfalls
of the target audience.
• Fewer footfalls because of climate.
CONCLUSION
The idea of Apartments and societies was a failure.
METHODOLOGY
Contacting the HR department for having a presentation for their
employees if not, a canopy could be installed in the premises.
ADVANTAGES
• Place where we could reach only the parents.
• Showing the demo.
• One can recommend it to friends or relatives.
DISADVANTAGE
• Getting permission is a hard nut to crack.
• If got, target audience is not found
CONCLUSION
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It was a flop.
Malls
Commercial places are common for any marketing activity.
Mall premises are for used for these purposes. Also LCD Screens are
installed in various locations on which we can air our advertisement
while our stall is ut in their premises. Malls are the places where we
could find families on weekends.
METHODOLOGY
One of our college has personal contact in one of the busiest malls
in Delhi. We make an arrangement for meeting with the concern
person. After frequent discussions it was decided that the malls are
not feasible as the fee for putting canopy and advertising was very
high.
ADVANTAGES
• Spreading awareness on large scale. Lots of people can be
make aware at the same time
• Place where we could reach both the parents and students.
• Showing the demo.
• One can see and recommend it to friends or relatives.
DISADVANTAGE
• Expensive
• Most of the families comes to watch movies and they are
alwys in a hurry.
• People come here to enjoy and relax not to take serious
matters like studies.
CONCLUSION
It is only successful if we have to spread awareness only.
Commercial markets
We also tried our hand at commercial markets. This is the
place where every one visits. This place also has parents, teachers
and students.
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METHODOLOGY
It was simple to install the canopy but at some places we could not
do so because of Police interruptions. They did not allow such
canopies and stalls to put up in a commercial market.
ADVANTAGES
• Place where we could reach every one.
• Showing the demo.
• One can recommend it to friends or relatives and they can
also come and visit the stall.
DISADVANTAGE
• Getting permission form Police authorities is a hard nut to
crack.
• If got, market found is very broad. The target audience is not
easily found
CONCLUSION
It was a flop.
METHODOLOGY
We visited the National Science Museum, Pragati Maidan authorities
and ask for our requirements.
ADVANTAGES
• Place where we could reach students of various schools at the
same place along with their teachers.
• We can also find general visitors.
• Showing the demo.
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DISADVANTAGE
• Fees for putting stall were too high.
• Senior secondary students would not be found as visiting
museums are done in smaller classes only.
• Students will only see it and will their parents after going back
to their homes. We will again have to visit either their school
or their homes for sales.
CONCLUSION
It was a flop.
Clubs
Social clubs like new friend’s club were targeted as we could find
parents in weekends.
METHODOLOGY
We visited the club and met the club’s secretary. We took the list of
all members ith contact details and also did telecalling.
ADVANTAGES
• Place where we could reach parents and guardians.
• Showing the demo.
• Attract by giving discounts to the club members.
• One can recommend it to friends or relatives and they can
also come and visit the stall.
DISADVANTAGE
• Most of the clubs don’t allow outside activities.
• If got the permission, market found is very broad. The target
audience is not easily found
CONCLUSION
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It was also not successful.
Schools
Initially we tried to focus more on schools as summer
vacations were approaching. First few days, we visited the principals
directly in their visiting hours. We would explain the concept by
giving presentations with the help of demo CD provided to us. We
show them the presentations and one demo episode. Generally they
were not prepared to devote half an hour for us so they use give us
some other day to visit. We learnt from this experience and we
started taking appointments with the principals initially. We also
started sending emails detailing the product and the proposal. After
the meeting and presentation we use ask for the permission for
putting canopies in their premises during Parent Teacher Meetings.
The main problem aroused those days was summer. Due to rise in
temperature, CBSE guided schools to close down earlier than
scheduled. So the PTM were either cancelled or postponed in July.
We visited 18 schools in Faridabad details of which can be seen in
the report attached.
2
Total number of schools contacted 2
1
Number of schools visited 5
Tie-ups 4
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Coaching Centers
After the closing of all the schools coaching centers were only
left. We started visiting the areas where numbers of coaching
centers could be found nearby. We met coaching center owners and
demonstrated the product and then explain the business proposal.
Once the coaching center owner is ready to be associated with us,
we make them our Affiliate. The affiliate purchases the retail packs
form us at 30% discounted price on MRP and sells it at MRP. The
remaining becomes his profit.
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LEARNING OUTCOMES
2. It is more beneficial to look for those people who are into big
business of this kind. For example, we contacted SMD
Tutorial’s Mr. Ankur Banga, he was also running another
business of providing his study materials to students of
classes 1st to 7th in various schools across Delhi, Haryana,
Punjab and few others metropolitan cities like Mumbai, Pune
etc. We focused more on him because he has an existing
network and our product is compatible with it. Also he is
deficient in providing materials for higher classes so he could
use our product there. This tie up is in their testing phase as
they have started introducing it to their associates.
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5. Don’t focus on individual selling like door to door marketing.
This cost a lot of money and yield is very low because of utility
of the product in a household.
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